AFTERSALES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

• Outstanding organization skills and attention to detail.
• Experience in working independently and leading projects
• Ability to meet deadlines and computer skills
• Ability to work across countries
• Strong communication, interpersonal and problem-solving skills, ability to work across functional areas
• Strong communication and adaptation skills to ensure good partnership with our repair center & CPM teams
• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to foresee potential barriers
• Extensive knowledge of Parts and Service departments in the motoring industry
• Skilled in listening, speaking, reading, and writing - English can be used as a working language.

Extensive knowledge of Parts and Service departments mentioned in this profile maps directly to the duties employers formally list in the aftersales manager job description.

• Demonstrable sales experience in the automotive industry
• Outstanding communication skills and strong technical knowledge
• Ability to motivate the aftersales team and lead by example.
• Excellent analytical, financial and change management skills
• Experience working in a corporate dealership environment and preferably with Motorcycles
• Experience with automotive systems and procedures
• Strong management skills, communication and organizational skills
• Strong leadership skills with the ability to lead and motivate a large and diverse team
• A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to foresee potential barriers
• Familiar with overseas mobile phone after-sales business

Financial acumen and DMS system knowledge at this level fit within a salary and certification trajectory that the salary and progression guide for this role traces from service advisor to aftersales director.

• Be a confident relationship builder dealing with customers at all levels
• Have an extensive career in aftersales management
• Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
• Demonstrate an entrepreneurial flair to drive the business forward
• Ability to deliver high CSI results with a passion for excellent customer service
• Know about vehicle design, manufacture, and legislation
• Experience in a target-driven environment with the ability to lead and motivate a team to exceed targets
• Passionate about providing exceptional levels of customer service to ensure customer retention
•  Proven background in running a successful workshop or parts department.
• Strong business acumen
• Strong knowledge of consumer/vehicle legislation

Benchmark your warranty administration and Keyloop DMS skills against what postings require, then build a resume that passes the first screen.