Job Summary:

• Responsible for driving the growth of the supplies and spares business for Linx’s UK and France markets
• Develop and implement strong customer retention processes to retain the supplies and spare business
• Identify key areas of opportunities within the aftersales business to maximize growth
• Develop strategies to increase existing supplies and spare business retention
• Identify customers that have been lost to other after-sales suppliers and develop a strategy and programs to regain them
• Collaborate with commercial teams on implementing supplies and spares campaign initiatives
• Manage a team of inside sales reps in implementing and executing the retention and regain strategies
• Participate in Workshops where required for development plans or fix process issues in the company
• Set up field visits, to retain, regain, inspect/check
• Coaches, mentors and develops staff, including monitoring individual employee performance through the use and completion of performance reviews and individual development plans.
• Fosters a spirit of teamwork and unity among department members that allows for the appreciation of diversity, as well as cohesiveness and supportiveness through the use of regularly scheduled departmental meetings and leading by example.

Skills on Resume: 

• Customer Retention (Soft Skills)
• Sales Growth (Hard Skills)
• Market Analysis (Hard Skills)
• Team Leadership (Soft Skills)
• Regaining Customers (Soft Skills)
• Collaboration (Soft Skills)
• Performance Management (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Achievement of revenue and margin goals for the supplies and spares business of the region
• Drive the growth of the supplies and spares business in the region
• Develop and implement a strong customer retention process to retain the supplies and spare business
• Identify key areas of opportunities within the aftersales business to leverage growth
• Develop strategies to increase existing supplies and spare business retention
• Identify customers that have been lost to other aftersales suppliers and develop a strategy and programs to regain them
• Identify threats to the retention of the aftersales business
• Collaborate with commercial teams on implementing supplies and spares campaign initiatives
• Participate in Workshops where required for development plan or fix process issues in the company
• Arrange field visits to customers and distributors to perform retain, regain, inspect/check activities
• Conduct business reviews with distributors on the health and progress of the supplies and spares business

Skills on Resume:  

• Revenue and Margin Management (Hard Skills)
• Business Growth (Hard Skills)
• Customer Retention (Soft Skills)
• Opportunity Identification (Hard Skills)
• Regaining Lost Customers (Soft Skills)
• Threat Mitigation (Hard Skills)
• Collaboration (Soft Skills)
• Field Visits (Soft Skills)

Job Summary:

• Make and implement KPI targets, for monthly, quarterly, and annual periods
• Supervise service team
• Achieve target of unit entry workshop (repair, regular service & warranty)
• Build and develop a service and a spare part team that is competent, dedicated and efficient
• AR / AP controlling workshop
• Monitoring and controlling day to day after sales service activity
• Analyze problems and complaints from customers.
• Securing solutions and quality of repair jobs and rebuilding jobs
• Coordinating service and rebuilding and repair jobs
• Overview and guidance of Engineering and welders
• Coordination, building customer loyalty and trusting relationships with customers
• Coordination with the Carsoe Group of companies

Skills on Resume: 

• KPI Management (Hard Skills)
• Team Supervision (Soft Skills)
• Workshop Operations (Hard Skills)
• Team Development (Soft Skills)
• Financial Control (Hard Skills)
• After Sales Monitoring (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Relationship Management (Soft Skills)

Job Summary:

• Motivate and engage the team to meet and exceed targets
• Deliver exceptional service experience
• Develop and maintain long-term relationships with Customers
• Ensuring all warranty reporting is complete and repairs are fully compliant
• Hitting monthly KPIs and budgets
• Organise departmental forecasts and reports in a clear and timely manner
• Regularly review processes for improvement
• Provide guidance, training, and appraisals to each of the Service team
• Connect with the Reform client across multiple platforms (email, phone, video) to provide a world-class customer experience and handle escalated cases when needed
• Hire, train and lead a team of customer service professionals

Skills on Resume: 

• Team Motivation (Soft Skills)
• Service Excellence (Soft Skills)
• Customer Relationship (Soft Skills)
• Warranty Compliance (Hard Skills)
• KPI and Budget Management (Hard Skills)
• Reporting and Forecasting (Hard Skills)
• Process Improvement (Hard Skills)
• Team Training (Soft Skills)

Job Summary:

• Build and maintain a global service policy
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Analyze and track service data and define accordingly plan & road map
• Build, monitor, and track service KPI's to all support levels & regions
• Create and define standard qualifications needed to all support levels in all regions
• Define, manage, and monitor spare parts needed for the service station
• Define and build technical service materials and tools
• Overall responsibility for technical training for Customer Care centers
• Managing the post-sales budget
• Provide periodic reports to management on all after-sales activities

Skills on Resume: 

• Service Policy Development (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Data Analysis (Hard Skills)
• KPI Monitoring (Hard Skills)
• Qualification Standards (Hard Skills)
• Spare Parts Management (Hard Skills)
• Technical Material Creation (Hard Skills)
• Budget Management (Hard Skills)

Job Summary:

• Ensure the team are delivering planned maintenance visits in the most efficient manner possible
• Secure the maximum number of possible maintenance contracts at any one point
• Lead the team and become the main point of contact for possible refurbishment and repair sales opportunities.
• Ensure accurate and transparent reporting to group and company management
• Coordinate marketing with Group Marketing Manager
• Report to and work with the Managing Director to identify and implement positive change
• Responsible for ensuring all works are carried out in a safe manner
• Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
• Support and develop the sales function to ensure that opportunities are recognized, inquiries are dealt with promptly and leads progress.
• Maximize the opportunities for the generation of additional business by monitoring competitor activity and market trends.

Skills on Resume: 

• Maintenance Efficiency (Hard Skills)
• Contract Acquisition (Hard Skills)
• Sales Leadership (Soft Skills)
• Reporting and Transparency (Hard Skills)
• Marketing Coordination (Soft Skills)
• Collaboration with Leadership (Soft Skills)
• Safety Management (Hard Skills)
• Customer Relationship Management (Soft Skills)

Job Summary:

• Responsible for the company's European after-sales service planning & management
• Responsible for completing the service agreement locally
• Responsible for the public communication for service policy
• Responsible for the daily operation for service stations
• Responsible for strategic planning of service packages
• Responsible for the selection of Charging Piles, Road Rescue and Call Center service providers
• Become an expert on the product and the installation process to support client requests
• Support the daily work of the Aftersales team to ensure all clients are responded to in a timely manager
• Develop strategies to improve the customer experience, streamline processes and increase customer satisfaction
• Provide management with metrics regarding team performance and KPIs

Skills on Resume: 

• Service Planning and Management (Hard Skills)
• Service Agreement Completion (Hard Skills)
• Public Communication (Soft Skills)
• Operations Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Vendor Selection (Hard Skills)
• Product Expertise (Hard Skills)
• Customer Experience Improvement (Soft Skills)

Job Summary:

• Ensure all warranty and repair work is carried out and adheres to manufacturer and company standards
• Maximise efficiency and profitability for the Service department through labor sales, parts and materials and constantly assessing against budget objectives
• Management of accounts, budgets and costs for the whole department.
• Regular review of pricing policies and ensuring appropriate legislation is adhered to
• Leading the team, setting clear targets and KPIs, to excel and over-achieve these
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
• Enhancing levels of customer service to achieve a high CSI score for the department
• Managing the service department ensuring that it meets dealer and manufacturer standards, operational targets, KPI parameters and the business plan
• Implementing the standards and procedures of the group to consistently deliver high-quality levels of customer satisfaction
• Accurate and timely warranty submissions that comply with all manufacturer policies
• Ensuring a fully embedded process is in place for VHC and EVHC (Personal Video)

Skills on Resume: 

• Warranty and Repair Compliance (Hard Skills)
• Budget and Cost Management (Hard Skills)
• Team Leadership (Soft Skills)
• Health and Safety Compliance (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Operational Efficiency (Hard Skills)
• Process Implementation (Hard Skills)
• Warranty Submission Accuracy (Hard Skills)

Job Summary:

• Planning, controlling and monitoring processes in customer service areas while managing and developing employees
• Improve standards of performance of the service team through effective coaching and performance management
• Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labor efficiency, labor sales, and cost of sales)
• Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
• Ensure accurate recording of all daily operating controls and KPIs
• Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
• Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets
• Ensuring workshop WIP and debt are in line with budget stipulations
• Lead the department in a clear, considered and appropriate manner, in line with the Vision, and build an accountable and progressive business unit.
• Ensuring that the wider team has a clear understanding of the strategic direction of the department and the business in its entirety and that this is effectively translated into clear and championed visions and strategies.
• Champion the effective and accurate usage, and compliance with, all systems and processes.
• Ensuring that every element is executed robustly and consistently, and with a balanced approach to positive customer and business outcomes.

Skills on Resume: 

• Process Planning (Hard Skills)
• Employee Coaching (Soft Skills)
• Resource Allocation (Hard Skills)
• Market Analysis (Hard Skills)
• KPI Recording (Hard Skills)
• Asset Management (Hard Skills)
• Expense Management (Hard Skills)
• Strategic Leadership (Soft Skills)

Job Summary:

• Lead, develop, implement, and maintain a robust Aftersales strategy
• Takes ownership of procurement operations by negotiating with line-fit suppliers or scouting dedicated aftersales market suppliers. 
• Negotiate, manage and maintain the aftermarket contracts with a sense of urgency, delivery of optimum services and financial optimization
• Develop efficient processes, methods, KPIs and tools (eg contract templates, ERP)
• Proven leadership skills, able to work collaborative and cross-functional with other departments including management and suppliers in highly international environment.
• Contribute to supplier on time, on cost and on quality performances, by close monitoring and improvement initiatives up to recovery plans if necessary.
• Work to drive continuous improvement, actively support supplier selection process
• Identify the skillset and develop the strategy to build capability, recruit talents and retain personnel.
• Manage all aspects of both the Service & Parts departments
• Mentor and motivate a large team of Vehicle Technicians, Service staff and Parts Advisors

Skills on Resume: 

• Aftersales Strategy (Hard Skills)
• Procurement Management (Hard Skills)
• Contract Negotiation (Hard Skills)
• KPI Development (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Supplier Monitoring (Hard Skills)
• Continuous Improvement (Hard Skills)
• Team Mentorship (Soft Skills)

Job Summary:

• According to the data of different business departments
• Provide business improvement and adjustment suggestions
• Cooperate with internal resources of the company
• Improve customer satisfaction
• Formulate overseas service policies according to overseas business needs
• Promote organization and implementation
• Take the lead in organizing the service preparation of new products in the countries or regions under jurisdiction
• Responsible for the management, supervision, assessment and settlement of labor costs of local service partner
• Take the lead in organizing the inspection and qualification certification of local service partner
• Responsible for negotiation and signing of overseas after-sales service contracts
• Accept customer complaints, coordinate with service partners to provide satisfactory solutions.

Skills on Resume: 

• Data Analysis (Hard Skills)
• Business Improvement Suggestions (Soft Skills)
• Resource Coordination (Soft Skills)
• Customer Satisfaction Enhancement (Soft Skills)
• Policy Formulation (Hard Skills)
• Project Organization (Hard Skills)
• Service Partner Management (Hard Skills)
• Contract Negotiation (Hard Skills)

Job Summary:

• Drawing up the annual budget
• Analyze monthly results and key business indicators and implement the necessary action plans
• Communicate regularly on results and action plans with his team and management.
• Get involved in customer contacts, analyze markets, look for new outlets
• Preparing relevant service offers according to customer needs, implementing promotional actions, and responding to calls for tenders.
• Lead team in a spirit of continuous progress (quality, deadlines, costs, productivity, safety, and working conditions), set objectives, pass on  knowledge
• Establish the schedule and distribute the workload
• Recruiting, developing skills, conducting annual appraisal interviews
• Arrange the reception and customer reception area of the workshop
• Manage relations with insurance experts.
• Assist with the overall management of this busy but well-run dealership

Skills on Resume: 

• Budget Planning (Hard Skills)
• Performance Analysis (Hard Skills)
• Team Communication (Soft Skills)
• Market Analysis (Hard Skills)
• Service Offer Development (Hard Skills)
• Team Leadership (Soft Skills)
• Workload Scheduling (Hard Skills)
• Talent Development (Soft Skills)

Job Summary:

• Adapt the organization according to the volume of activity and the objectives Quality of service
• Manage the optimization of the workshop load between teams and/or between sites
• Organize the workshop work areas
• Organize and control workshop flows (customers, repair orders,...)
• Pilot the work in progress (repair orders, warranty, ...)
• Ensure the maintenance of the machines in accordance with the standards prescribed by the manufacturer and the customer's contract
• Have reliable and accurate diagnostics carried out for failed machines
• Plan the repairs needed to restore broken machines to working order
• Contact the technical platform at SMT headquarters for any technical problem
• Ensuring the availability of on-site parts necessary for the maintenance and repair of stopped machines
• Steer the purchases made in his department, and manage the relationship with the suppliers concerned.

Skills on Resume: 

• Organizational Adaptation (Soft Skills)
• Workload Optimization (Hard Skills)
• Workshop Organization (Hard Skills)
• Workflow Management (Hard Skills)
• Work-in-Progress Oversight (Hard Skills)
• Machine Maintenance (Hard Skills)
• Diagnostic Accuracy (Hard Skills)
• Repair Planning (Hard Skills)

Job Summary:

• Manage the process of optimizing workshop and parts resources to meet agreed departmental budgets
• Ensure customer requirements are fully understood and communicated effectively to other members of the department
• Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators
• Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of the workshop presentation
• Calculate and manage the effective use of workshop and Parts resources for the Brand
• Endeavor to enhance facilities, improve technical skills and achieve high standards of workmanship
• Help achieve industry-leading standards of process efficiency and cost control
• Manage Aftersales standards by HSO/VQM requirements
• Maintain safe working practices and abide by the working rules and standards of the Brand
• Maintain and develop own skills and technical knowledge.
• Agree on a development plan with Brand Manager
• Interact with members of other departments/sites to develop a “One Business” team culture

Skills on Resume: 

• Resource Optimization (Hard Skills)
• Customer Communication (Soft Skills)
• Brand Requirement Adherence (Hard Skills)
• Workshop Presentation (Hard Skills)
• Resource Management (Hard Skills)
• Technical Skill Enhancement (Hard Skills)
• Process Efficiency (Hard Skills)
• Safety Compliance (Hard Skills)