AFTERMARKET MANAGER JOB DESCRIPTION

Aftermarket revenue is predictable only when someone owns it end-to-end. In industrial equipment and fluid handling markets, where capital goods carry decades-long service obligations and dealer networks span multiple territories, ownership falls to the Aftermarket Manager. This role holds the commercial and operational line between a manufacturer and its installed base, covering everything from spare parts pricing strategy to repair centre compliance with standards such as API 610. It demands equal fluency in P&L reporting and frontline team coaching.

As the Aftermarket Manager, you own the full aftermarket commercial and service operation for an assigned product line or territory within the industrial equipment sector, converting the installed base into a structured revenue stream. You lead a cross-functional team of service engineers, account managers, and operations staff, reporting into a business line or regional leader while partnering with sales, engineering, and global aftermarket counterparts.

Career Impact: Deep experience owning a territory-level aftermarket P&L within rotating equipment or fluid handling positions positions you as a credible candidate for regional director or global aftermarket leadership roles.

Business Impact: The dealer network coverage rates and service level agreements you manage determine whether end-user downtime stays within contract bounds or triggers costly escalations and lost renewals.

Growth Opportunity: Exposure to capital goods channel development, multisite agreement structures, and global strategy alignment expands your commercial scope well beyond single-site service management.

• Own the aftermarket commercial plan for the territory or product line, delivering budgeted revenue and margin targets through spares, repairs, and service contracts.
• Lead the aftermarket service team, including service engineers, account managers, and administrators, setting performance goals and providing ongoing technical coaching.
• Develop and execute dealer or channel partner business plans, aligning annual service coverage targets with territory sales strategy.
• Monitor repair centre performance against lead time and quality standards, conducting root cause analysis on non-conformances and driving corrective action.
• Partner with sales, engineering, and product management to develop service solutions for specific customer applications and resolve escalated technical issues.
• Manage the aftermarket opportunities pipeline, maintaining accurate forecasts for quotation conversion and order intake across spares, upgrades, and field service work.
• Capture and route customer feedback on product performance to product line managers, supporting continuous improvement of the installed base.
• Report regularly on territory results, forecast accuracy, and market pricing intelligence to regional or global leadership.

• Bachelor's degree in Mechanical Engineering, Business, or a related technical field, or equivalent work experience.
• 5 or more years of aftermarket, service operations, or technical sales experience within industrial equipment, rotating machinery, or capital goods, with direct team management responsibility.
• Demonstrated ability to manage a commercial pipeline from quotation through order execution, including proposal preparation and pricing.
• Experience coordinating dealer or channel partner networks, including training delivery and performance management.
• Strong commercial acumen with working knowledge of P&L reporting, budget tracking, and forecast management.
• Effective communicator with proven negotiation and stakeholder engagement skills across technical and commercial audiences.
• Willingness and ability to travel within the assigned territory regularly.

• Knowledge of rotating equipment industry standards, such as API 610 or equivalent pump and compressor specifications.
• Experience in oil, gas, petrochemical, or process industry customer segments.
• Background in developing and implementing structured aftermarket growth strategies within a global manufacturer or distributor environment.
• Proficiency with ERP or CRM platforms used in service order and opportunity management.

• Aftermarket revenue attainment vs. plan, tracking conversion of installed base into active service contracts.
• Quotation-to-order conversion rate, measuring the commercial effectiveness of the aftermarket pipeline.
• Repair centre on-time delivery rate, reflecting performance against contracted service lead times.
• Customer complaint resolution cycle time, measuring responsiveness to escalations and non-conformances.
• Forecast accuracy percentage, tracking the delta between submitted and actual order intake each period.
• Typical tools: ERP platforms (commonly SAP or Oracle); office productivity (commonly Excel, PowerPoint)

• Base Salary Range: $95,000 to $130,000 per year, depending on experience and territory scope
• Bonus: Annual performance bonus, typically 10 to 20% of base salary, tied to revenue and margin targets
• Equity: Uncommon at this level; stock purchase plans are offered at some publicly traded manufacturers
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus public holidays
• Common Perks: Company vehicle or car allowance, travel expense reimbursement, professional development budget

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment in this role is contingent on the successful completion of a background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities upon request. Candidates must be authorized to work in the United States.

The Aftermarket Manager owns full operational responsibility for ITT's Saudi aftermarket facility, overseeing all activity from customer quotation through order execution across workshop service, field service, upgrades, and replacement parts. Working within the global ITT team and reporting to site leadership, the Aftermarket Manager shapes commercial outcomes by coaching the team, managing customer relationships, and executing business growth strategy in line with SQDC principles.

Key Responsibilities

• Prioritize safety as the primary focus and ensure the HSE policy is applied at all times.
• Oversee and direct all business activities from quotation through to successful order execution, covering workshop service, field service, equipment upgrades, and replacement parts.
• Deliver budgeted commercial metrics with required reporting.
• Ensure QA policies and procedures are applied at all times.
• Develop and coach the team to support growth and successful business operation.
• Manage and support customers for all post-delivery aftermarket needs to ensure exceptional service levels and customer satisfaction.
• Develop and execute a business growth strategy.
• Interface with global team members.

Required Qualifications

• University degree in Mechanical Engineering, with a business or finance qualification desirable.
• Minimum 15 years of experience in rotating equipment repair, encompassing assembly, machining, overhaul, repair, upgrades, troubleshooting, and customer relations, with preference for centrifugal or engineered pumps.
• Experience in producing accurate and competitive proposals.
• Demonstrable experience in planning and project management of complex projects.
• Finance experience in reporting and P&L.
• Knowledge of common rotating equipment standards, such as API 610.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Competent negotiator with interviewing and selection skills.
• Team-building, coaching, and mentoring skills, with strong motivational ability and the capacity to define one's own priorities.
• Ability to clearly articulate requirements in both written and verbal form.

Embedded within the aftermarket service organisation, the Aftermarket Manager leads a team comprising a Service Account Manager, Service Engineer, Customer Support Engineer, and Aftermarket Administrator to raise service levels and drive active account management. Working closely with clients and internal operations, this role delivers a best-in-class customer experience through technical support, direct sales strategy, and structured team guidance.

Core Functions

• Develop sales strategies to proactively sell repeat products, spares, and service capabilities.
• Target senior management-level influencers with the service offering and multisite agreements.
• Manage monthly forecast submissions in conjunction with the business line leader.
• Understand and communicate market pricing for spares and service to the wider business, ensuring implementation of price alignment.
• Manage the network of agents in conjunction with the service account manager.
• Work with marketing and operations teams to support sales strategies.
• Support the management of stock.
• Lead the service and admin team to ensure clients receive a best-in-class customer experience.
• Provide continuous technical support and training to the team.
• Coordinate area service engineers.
• Manage direct reports' workday and goal setting.

Qualifications & Experience

• 5 years of experience in related roles.
• Demonstrated track record of team management and technical proficiency.
• Flexible team player who recognises both commercial and interpersonal requirements in management style.
• Customer-centric attitude.
• Strong attention to detail.
• Excellent interpersonal skills and negotiating skills.

Reporting to the line manager within the HYG aftermarket structure, the Aftermarket Manager leads integrated unit sales and aftermarket strategy across the territory, planning and executing focused dealer business development programmes for service, sourcing coverage, and parts sales growth. Partnering with the Technical Aftermarket Manager and territory team members, this role delivers measurable commercial results by aligning dealer annual plans with broader aftermarket objectives and training requirements.

Primary Duties

• Maximise retail parts sales in the territory by planning and implementing a focused aftermarket strategy with dealers.
• Drive an integrated unit sales and aftermarket approach, with measurement and monitoring of results.
• Lead dealer business development for service and sourcing coverage, additional development programmes, and identification of areas of need and training sources.
• Develop and manage marketing and promotion programmes.
• Develop and implement a dealer's annual business plan for the territory in conjunction with territory team members and departments.
• Manage dealer service support standards from relevant support departments.
• Manage dealer communications and meet dealer commercial training requirements.
• Report on territory activity and results.

Skills & Qualifications

• Bachelor's or higher degree.
• Minimum 7 years of significant commercial sales and marketing experience in the capital goods industry.
• Well-developed parts marketing and commercial skills, including knowledge of business development models and relevant systems and processes.
• Excellent interpersonal and negotiation skills, with strong written, verbal, and customer-facing communication skills.
• Intermediate proficiency in Word, Excel, PowerPoint, and Outlook.
• Extremely flexible approach to business travel, with a self-motivated, team-player attitude and creativity in developing solutions.

Sitting at the intersection of service operations and customer escalation management, the Aftermarket Manager serves as the primary country contact for all aftermarket matters across Spain and Portugal, ensuring repair centres comply with quality standards and managing lead times, service levels, and monthly reporting. Operating across cross-functional touchpoints, including workshop management, European leadership, and finance teams, this role deploys global and regional aftermarket initiatives while resolving customer complaints and overseeing spare parts stock.

Duties

• Act as the repair centre account manager and point of contact for aftermarket matters in the country.
• Ensure repair centres operate in compliance with quality standards and expectations.
• Manage repair lead times and service levels, including monthly reporting and non-performance root cause analysis.
• Lead monthly business reviews with European support.
• Maintain regular reporting on forecasts, quality issues, and quality improvement.
• Check invoices and monitor credit and accounts payable.
• Manage customer complaints and escalations related to capacity shortfalls, IT issues, and contact centre or courier performance.
• Ensure spare parts stock is managed appropriately with the support of the workshop manager.
• Deploy global and European initiatives in the market.

Experience & Qualifications

• Bachelor's degree.
• 2–3 years of experience in a service, repairs, operations, or manufacturing environment.
• Good technical understanding with experience working independently and leading projects.
• Action-oriented, resilient, and deadline-driven.
• Strong communication, adaptation, and teamwork skills.

A key leader within Johnson Controls Navy Systems, the Sr. The Program Manager oversees the full execution and P&L management of the Navy Aftermarket programme area spanning Spares, Repairs, and Field Service support, holding responsibility for a high-mix, high-volume programme valued at approximately $50M. Collaborating across contracts, engineering, supply chain, manufacturing, and customer-facing Navy stakeholders, including the Naval Supply Systems Command and the Defence Logistics Agency, this role ensures programme performance, customer satisfaction, and strategic alignment with JCNS business objectives.

Leadership Responsibilities

• Define, plan, develop, and execute strategies, policies, practices, and programmes in support of business objectives.
• Engage actively with Navy customers, including the Naval Supply Systems Command, the Defence Logistics Agency, and various shipyards.
• Hold full P&L responsibility for a high-mix, high-volume programme area of approximately $50M.
• Conduct regular reviews of programme performance to ensure objectives, budget, and time constraints are met.
• Lead and manage a diverse team of direct and indirect reports across contracts, engineering, supply chain, manufacturing, planning, scheduling, and shipping and receiving.
• Work cross-functionally to forge collaborative relationships and drive best practices.
• Establish and communicate programme area vision, implementing service delivery methodologies and processes across multiple task orders while maintaining programme structure, quality, and government-defined standards.
• Lead and participate in contract negotiation and changes, coordinating preparation of proposals, business plans, operating budgets, and financial terms and conditions.
• Manage programme financials in accordance with company policies and standards.
• Participate in strategic business planning, business development, and solution development, and drive innovation aligned with emerging customer needs.
• Meet and engage with clients and stakeholders to establish relationships, understand requirements, and communicate accomplishments or issues.
• Develop business case analyses to support customer justification for stocking critical long-lead material.
• Coordinate with account executives and field service project managers to forecast maintenance requirements and ensure long-lead material availability for scheduled maintenance periods.
• Ensure timely material support of field service repairs, refurbishments, and overhauls.

Professional Experience

• BS in Engineering, Finance, or Business Administration, or equivalent experience.
• PMP certification desired.
• 10 or more years of progressive programme management experience or related experience.
• 5 or more years of management and strategic experience in this field.
• Experience leading major aftermarket and sustainment programmes in a Department of Defense contracting environment, preferably supporting the Navy.
• Strong foundational understanding of the PMBOK with practical application experience in programme and contract execution.
• Proven ability to manage complex tasks to completion through coordinated execution of cross-functional support, including management of functional direct reports and large indirect programme teams.
• Excellent interpersonal, negotiation, communication, and presentation skills, with strong analytical and project management skills and a data-driven, results-oriented approach.
• Strong leadership and critical thinking skills to enable sound business judgment.

Based within a global pumps and compressors organisation partnered with Airswift, the Aftermarket Manager leads the development and implementation of aftermarket strategy across product lines, managing field service and customer service teams while tracking and forecasting an active opportunities pipeline. Serving as the connector between cross-functional teams, including sales, engineering, product development, and operations, this role builds the channel partner network, implements web-based ordering solutions, and captures customer feedback to strengthen product and service performance.

Accountabilities

• Lead the development and implementation of the aftermarket strategy, ensuring alignment with global strategy and reporting in line with corporate and local requirements.
• Track, secure, and forecast an active opportunities pipeline of aftermarket products and services.
• Create and manage short- and long-term plans and budgets based on broadening end-market objectives.
• Partner with global aftermarket teams to drive growth across all product lines.
• Partner with cross-functional teams, including sales, product development, engineering, project management, and operations, to support the development of service solutions for individual customer applications, targeted projects, and identified operational challenges.
• Create an aftermarket strategy for the introduction of new customers and establish protocols for developing and strengthening relationships with existing customers.
• Develop the channel partner network and organise and deliver training to enhance competence.
• Implement web-based ordering solutions and other technological advances, and train users.
• Manage the field service team and customer services team, setting high-performing customer service targets and ensuring teams meet agreed-upon timescales for resolving issues, quotations, and order conversion.
• Lead the aftermarket value stream and value stream meetings to manage and mitigate risks.
• Create metrics and performance measures to track progress toward stated aftermarket objectives, taking remedial action as necessary.
• Capture and manage troubleshooting and root cause identification of customer complaints.
• Compile and provide customer feedback on product performance, functionality, and value, liaising with the product line manager.

Background & Experience

• Degree preferably in engineering and/or business.
• Progressive growth, leadership, and aftermarket sales experience in a global environment.
• Experience in the oil, gas, and petrochemical sectors is preferred.
• Experience managing external channel relationships with the ability to develop sustainable commercial plans and manage resources.
• Broad product knowledge and commercial aptitude, including knowledge of applications and safety standards.
• Excellent communication, negotiation, and influencing skills, with the ability to build strategic relationships.
• Effective leader with a proven ability to develop talent, mentor employees, and handle complex issues with urgency, drive, and energy.
• Customer service mindset with commercial and technical competency and the ability to travel globally.
• Proficiency with Microsoft Word, Excel, and Dynamics.

Consistent growth in aftermarket equipment revenue depends on the Aftermarket Manager, who builds the opportunity pipeline through strategic prospecting, develops commercial and technical sales strategies, and closes sales for process equipment and control systems, including trays, tubes, upgrades, and retrofits. Based within a matrix organisation and serving customers across the petrochemical, refining, and midstream sectors, this role leverages support from Account Managers while engaging internal and external stakeholders from working to senior leadership levels.

Technical Responsibilities

• Grow the pipeline and deliver assigned sales targets for aftermarket process equipment and control systems.
• Develop and execute a management operating system to ensure systematic engagement with the account management team and ensure account plans properly position aftermarket equipment opportunities.
• Maintain accurate business forecasts, including project close dates, accurate probabilities, and accurate representation of expected fees.
• Foster relations with internal stakeholders and external customers at working and senior leadership levels to grow business.
• Lead project opportunities through prospecting, value proposition development, and closure by developing and executing sound commercial and technical sales strategies.
• Prepare commercial proposals with assistance from relevant stakeholders.
• Negotiate and close non-disclosure and equipment supply agreements.
• Maintain up-to-date knowledge of the product portfolio to identify project opportunities.
• Participate in and present at industry seminars and conferences.
• Develop and communicate market intelligence concerning customers, customer segments, competitors, and product and service performance to support market analysis and planning.

Technical Qualifications

• BSc in Chemical Engineering preferred.
• BSc in Mechanical Engineering with an instrument or electrical background considered.
• Extensive experience in the petrochemical, gas, or refining industry.
• Industry knowledge and/or sales experience in refining, petrochemical, midstream, natural gas, and/or renewables is highly valued.
• Desire to pursue a long-term career in commercial sales and/or business management.
• Ability to translate the benefits of technologies to specific customer applications and probe and listen for opportunities and customer needs.
• Ability to travel up to 40%, work in a collaborative team environment, influence diverse groups, and exercise independent judgment.
• Excellent team and communication skills.

Aftermarket Sourcing Manager shapes the supply chain technical roadmap for engine part repairs, leading long-term agreement negotiations, conducting supplier performance reviews, and ensuring repair sourcing aligns with programme requirements, including hardware priorities, cost controls, and regional engine induction volumes. The work directly supports cross-functional alignment with engineering communities on failure mode awareness, configuration health checks, and capacity analysis to sustain repair capability across the programme.

Scope of Work

• Develop and implement supply chain technical roadmaps, ensuring sourcing teams execute repair sourcing in alignment with programme requirements, including hardware priorities, cost controls, regional engine induction volumes, configuration changes, and field issues.
• Manage all aspects of sourcing engine part repairs and repair-related services.
• Engage with the engineering community to maintain awareness of failure modes and performance of engine modules, and conduct in-depth analysis of capability and capacity requirements.
• Lead long-term agreement negotiation and execution, and conduct post-contract vendor management and supplier performance reviews.
• Perform configuration health checks to ensure the team is sourcing repair technical data relevant to the latest engine configurations.
• Support repair suppliers by answering technical questions in support of the repair sourcing process.
• Negotiate agreements and analyse proposals using standard work to obtain the best overall service value.

Education & Experience

• Bachelor's degree in Business Administration, Supply Chain, or a related field, with 8 or more years of experience in purchasing, operations, sales, or supply chain management.
• An advanced degree with 5 or more years of equivalent experience.
• Experience in negotiating pricing and supplier contracts.
• Familiarity with next-generation engine parts and an engineering or technical background preferred.
• Procurement background with SAP experience, focused on purchasing and related document flow preferred.
• Demonstrated proficiency with Microsoft Office and related programmes.
• Executive presentation skills with extensive partnership development and sustainment experience preferred.

The Sales Manager develops and advances commercial proposals and aftermarket sales opportunities for thruster conversion, retrofit, and refit projects across an international customer base, reporting to the Head of Aftermarket Sales and working within an experienced team spanning Norway and Finland. Collaborating closely with the local sales team and the broader Kongsberg Maritime organisation, this role identifies cross-selling opportunities across the product portfolio and serves as the focal point between customers and the product centre to maximise sales potential.

Day-to-Day Responsibilities

• Prepare commercial proposals for new functionality, modifications, and retrofit, refit, and conversion projects.
• Develop familiarisation and understanding of the customers' fleet and operations to proactively offer relevant products and services.
• Take an active lead in the continuous improvement of project initiatives to drive aftermarket sales.
• Contribute product competence and commercial activities to assist the broader organisation in offering complete packages.
• Identify business opportunities with existing and new customers.
• Serve as the focal point for the local sales team toward the product centre.

Qualifications & Experience

• Bachelor's degree and/or experience in sales or a technical field service role.
• Experience in the maintenance of thrusters is considered an advantage.
• General knowledge of and interest in the maritime industry.
• Knowledge of and experience with relevant equipment is considered an advantage.
• Commercial mindset with proficiency in the Office Suite and good communication skills in English.