ADVANCED SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 8, 2024 - The Advanced Support Engineer specializes in troubleshooting and maintaining web-based applications on the Microsoft stack, demonstrating deep expertise in SharePoint, Office 365, SQL, and Azure technologies. This role requires adeptness in PowerShell scripting and deployment technologies like Octopus Deploy to ensure efficient and reliable enterprise operations. Strong documentation and communication skills are essential to manage high-volume workloads and maintain service level agreements effectively.

Essential Hard and Soft Skills for a Standout Advanced Support Engineer Resume
  • Troubleshooting
  • Cloud Technologies
  • Database Management
  • Microsoft Stack
  • Scripting
  • Network Management
  • System Administration
  • Security Practices
  • Software Deployment
  • Performance Optimization
  • Communication
  • Customer Service
  • Problem Solving
  • Time Management
  • Adaptability
  • Team Collaboration
  • Attention to Detail
  • Documentation
  • Stress Management
  • Conflict Resolution

Summary of Advanced Support Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 4 years of Experience

  • Excellent written and verbal communication skills
  • Have a knack for explaining complex concepts to a diverse audience
  • Have exceptional problem-solving skills, critical thinking skills, and the ability to interpret data
  • Ability to ask the right questions, think on feet, and be resourceful when faced with new challenges
  • Experience providing consultative services and the ability to ask customers the right business questions
  • Experience with debugging and resolving complex technical issues.
  • Have technical literacy - SQL, Jira greatly
  • Experience in fast-paced Enterprise B2B SaaS setting
  • Have strong attention to detail

2. BS in Information Technology with 3 years of Experience

  • Ability to translate technical information to a non-technical audience and vice versa
  • Ability to work collaboratively with other departments to resolve complex issues.
  • Ability to work in a stressful environment.
  • Ability to manage priority conflicts and set appropriate expectations.
  • Experience in troubleshooting software issues
  • Experience in Production environments as Operations or Support specialists.
  • Proficiency in Linux environments.
  • Experience in Oracle or PostgreSQL.
  • Experience in Python, shell scripts development
  • Knowledge in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
  • Knowledge of payment solutions & cryptography 

3. BS in Computer Engineering with 5 years of Experience

  • Deep understanding of troubleshooting web-based business applications hosted on the Microsoft stack.
  • Experienced in administrating and working with SharePoint Online or other Office 365 services.
  • Experienced in working with SQL and Azure or similar cloud-based technologies.
  • Experienced communicator, both oral and written.
  • Experienced in providing support for business-critical enterprise technologies.
  • Scripting experience, including PowerShell and Microsoft SQL.
  • Experience with deployment/release technologies such as Octopus Deploy.
  • Experience in following and optimising formal processes, such as escalations and change control.
  • Experienced in documentation, such as ensuring complete and accurate ticket records, handovers, bug reports and knowledge base articles.
  • Experience in handling high volumes with competing priorities and SLAs.
  • Previous experience with the Microsoft coding stack

4. BS in Software Engineering with 4 years of Experience

  • Relevant industry certifications (CCNA, CCNP, AWS, etc.)
  • Expert level understanding of at least one of the following Riverbed product lines with the ability to provide post-sale support: Wan-Optimization (Steelhead, Interceptor), NPM/APM (Cascade, Opnet)
  • Highly analytical in problem-solving with the ability to apply original and innovative thinking
  • Prior experience providing post-sale support to large enterprise customers preferably with customer management interaction
  • Thorough understanding of WAN technologies and how bandwidth and latency restrictions affect application performance
  • Experience with general routing/switching, policy-based routing, spanning-tree, VLANs, and VLAN trunking (WCCP a plus)
  • Demonstrable track record in delivering technology
  • High level of oral and written communication skills
  • Ability to research subjects, with a commitment to provide continuous improvement
  • Ability to present in person or through the use of collaboration.
  • Troubleshooting mission-critical networks
  • Solid understanding of a wide range of technology typically found in enterprise networks
  • Able to work under pressure and think clearly in challenging situations
  • Ability to work under minimal supervision