ADMISSIONS SPECIALIST JOB DESCRIPTION

Prospective students contacting a university for the first time need accurate answers fast. When that first touchpoint fails, enrollment pipelines stall and institutional yield rates drop. The Admissions Specialist owns that initial contact layer, evaluating applications, rendering eligibility decisions, and guiding applicants through every stage from inquiry to enrollment. Working within a registrar-adjacent office and accountable to accreditation standards set by bodies such as OSRHE, the role requires fluency in residency determination, transfer credit assessment, and state-specific compliance requirements.

Seeing how the day-to-day work is described across institutional settings helps you understand which responsibilities carry the most weight in practice.

As the Admissions Specialist, you evaluate applications, determine admissibility, and serve as the primary point of contact for prospective students navigating enrollment into degree-granting programs. You work within the Office of Admissions alongside enrollment management, academic advising, and the Registrar, supporting institutional yield targets and compliance with federal and state admission policies.

Career Impact: Hands-on experience rendering admissions decisions and interpreting OSRHE residency policies builds a credibility base that is recognized across enrollment management and student affairs career tracks.

Business Impact: The accuracy and speed with which the Admissions Specialist processes applications and communicates next steps directly shapes an institution's enrollment yield and the student experience from day one.

Growth Opportunity: Specialists who master transfer credit evaluation and accreditation compliance frequently advance into Senior Admissions Counselor or Enrollment Manager roles with broader portfolio ownership.

• Review applications and render admissions decisions in accordance with institutional, state, and federal eligibility standards.
• Evaluate transfer credit from previously attended institutions to determine academic standing and curricular deficiency.
• Verify support documents to determine in-state or out-of-state residency status for tuition classification purposes.
• Conduct outbound and inbound prospective student communications via phone, email, and in-person meetings to advance enrollment.
• Process and load application records into student information systems following strict data entry and document standards.
• Provide frontline registrar services including transcript requests, enrollment verifications, and student record form processing.
• Coordinate with academic advising, registration services, and faculty to resolve eligibility questions and support smooth onboarding.
• Maintain accurate student records in compliance with FERPA and institutional document retention schedules.

Before applying, reviewing how to present these responsibilities on a resume, especially transfer credit evaluation and FERPA compliance, sharpens how you frame your experience.

• Bachelor's degree in any field or equivalent work experience.
• 2 or more years of admissions, enrollment, or student services experience, with demonstrated exposure to application review workflows.
• Ability to interpret and apply federal, state, and institutional academic policies correctly and consistently.
• Strong written and verbal communication skills, with experience responding to high volumes of student and family inquiries.
• Proven accuracy in data entry and document verification within a records management environment.
• Ability to manage competing priorities under deadline pressure with minimal supervision.

Candidates who want to gauge their readiness should check the skills employers screen for at this level, including data entry accuracy and CRM fluency by industry.

• Prior experience evaluating international transcripts or serving as a Designated School Official under SEVIS.
• Familiarity with state higher education residency determination requirements such as OSRHE policies.
• Experience in a university registrar or transfer credit office, with exposure to articulation agreement interpretation.
• Bilingual or multilingual communication ability, supporting outreach to diverse prospective student populations.
• 
  

Application processing turnaround time, measured against departmental SLA benchmarks for eligibility decisions.

Residency determination accuracy rate, tracked against audit findings and policy compliance reviews.

Enrollment yield contribution, reflecting conversion from completed application to confirmed enrollment.

Transfer credit evaluation volume per period, measuring throughput against office intake targets.

FERPA compliance record, measured by the absence of documented privacy violations or record mishandling incidents.

Typical tools: Student information systems (commonly Ellucian Banner or PeopleSoft); CRM platforms (commonly Salesforce or Element 451); document imaging systems (commonly Banner Document Manager)

For context on salary benchmarks and the full career path from Admissions Specialist to Admissions Manager, the career guide covers what this role typically pays and where it leads.

• Base Salary Range: $38,000 to $52,000 per year, varying by institution type and geography.
• Bonus: Merit increases common; performance bonuses less typical in public higher education.
• Equity: Not applicable for most higher education roles.
• Health Benefits: Medical, dental, and vision coverage standard at most colleges and universities.
• PTO: 15 to 22 days annually, plus institutional holidays and semester breaks.
• Common Perks: Tuition remission for employee or dependents, retirement contributions via state pension or 403(b).

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring process and in the performance of job duties; requests may be submitted at any time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Employment offers are contingent on successful completion of a background check. Candidates must be authorized to work in the United States without sponsorship.

Match these FERPA and OSRHE requirements to a resume that passes the first screen.

The Admissions Specialist owns the full intake cycle for People Inc., from completing telephone admissions and tracking calls to maintaining individual files and ensuring Medicaid compliance across programs. Working closely with Care Coordinators, program staff, and the Agency Intake Committee, the Admissions Specialist supports accurate data entry across multiple databases and enables seamless service delivery for individuals with developmental disabilities.

Key Responsibilities

• Complete telephone admission with all individuals interested in obtaining services at People Inc. and complete tracking of calls.
• Review applications and determine eligibility, forwarding necessary paperwork to families, Care Coordinators, and programs.
• Create and maintain individual files with all required agency paperwork and coordinate purging and records storage.
• Add and update individual data in Therap, Client Track, CHOICES, and other agency databases for all applicants.
• Monitor OnBase for DDP-1 changes, upload information to CHOICES, and maintain tracking of the process.
• Support Family Education and Training, Excalibur, or other programs to ensure enrollment, scheduling, participation, and Medicaid compliance.
• Assist agency staff with CHOICES user access forms and serve as a CHOICES Champion as delegated.
• Participate in outreach, community events, department meetings, Agency Intake Committee, and required trainings.
• Supervise students, volunteers, aides, or other assigned individuals.
• Maintain confidentiality in accordance with agency policies and individuals' Bill of Rights.

Required Qualifications

• Bachelor's degree in any field with 2 years of relevant experience, or Master's degree with 1 year of relevant experience.
• Valid NYS Driver's License meeting agency policy required.
• Minimum 2 years of experience in admissions, care coordination, or a related human services role.
• Working knowledge of developmental disabilities, special needs, and community services and programs.
• Ability to organize, plan, and manage caseloads while handling multiple tasks simultaneously.
• Proficiency with OnBase, Therap, Client Track, CHOICES, and other agency databases.
• Sound judgment, flexibility, dependability, and strong written communication skills.

Embedded within the admissions team, the Admissions Specialist ensures applicants for both the Alumni and Core Programs are pre-screened appropriately for eligibility and suitability while providing exceptional service at each stage of the process and ensuring all applicant data is input and recorded accurately. Working closely with the Team Lead, Admissions Manager, and program delivery teams, the Admissions Specialist delivers timely application reviews, one-on-one interviews, and service coordination tracking that supports cohort enrollment goals.

Core Functions

• Provide support, guidance, and encouragement to applicants throughout the Core and Alumni Programs admissions process from application to offer of admission.
• Review applications in a timely manner and determine if applicants meet eligibility and suitability criteria.
• Refer unqualified applicants diplomatically to referral partner organizations while tracking service coordination data.
• Respond professionally to all applicant inquiries via telephone, email, and text, ensuring eligible applicants receive next steps promptly.
• Conduct one-on-one interviews with applicants as needed.
• Escalate complex service issues to management and keep management informed of challenging communications.
• Record and summarize all contacts with applicants and maintain Alumni reports and dashboards.
• Collaborate with the Team Lead, Admissions Manager, and program teams to improve and quicken the follow-up process.

Qualifications and Experience

• Post-secondary education in Human Services, Research, Business Administration, or a related field preferred.
• Minimum 2-3 years of experience in high-volume youth or customer service roles, preferably in human services or educational settings.
• Ability to conduct face-to-face interviews with underserved individuals.
• Proficient in Salesforce.org or a comparable CRM application.
• Exceptional customer service, empathy, active listening, and solution-focused communication skills.
• Strong de-escalation, issue resolution, organizational, and detail-oriented skills.
• Driven, results-focused, and able to maintain high-quality work in a fast-paced environment.

Reporting to the admissions leadership team, the Admissions Specialist serves as the first point of contact for prospective clients, referring providers, and families seeking eating disorder treatment at The Emily Program, conducting phone screenings and determining appropriate levels of care. Partnering with clinical staff and referral sources, the Admissions Specialist ensures accurate medical chart creation and priority admission coordination that directly supports patient access to timely treatment.

Primary Duties

• Respond to live calls and inquiries from prospective clients, referring providers, and loved ones to encourage pursuit of eating disorder treatment at The Emily Program.
• Collect demographic, referral, and insurance information and conduct initial phone screenings to determine appropriate level of care.
• Provide crisis management and support for callers in crisis while maintaining a calm and reassuring manner.
• Demonstrate empathy, compassion, and active listening to address each caller's individual needs.
• Respond to questions from prospective clients, families, and referral sources regarding treatment options, support services, and community resources.
• Create accurate medical charts for new clients, update charts for returning clients, and scan clinical and legal documentation.
• Coordinate logistics for clients requiring priority admission to higher levels of care and communicate the plan clearly to the client.

Skills and Qualifications

• Bachelor's degree in a human services field such as social work or psychology, or equivalent experience preferred.
• Minimum 2 years of healthcare experience and 2 years of direct client service experience preferred.
• Experience in mental health care, eating disorder treatment, and insurance terminology preferred.
• Strong attention to detail, interpersonal skills, initiative, and sound judgment.
• Ability to prioritize, adapt to changing priorities, and demonstrate passion for the organization's clients and values.

Sitting at the intersection of student recruitment and enrollment services, the Admissions Specialist at Strayer University conducts outbound calls, interviews prospective students, and guides applicants through the full admissions and registration process. Operating across Student Services, Academics, and the Registrar's Office, the Admissions Specialist ensures compliance with all university and federal recruitment regulations while building enrollment toward institutional goals.

Duties

• Make outbound calls and respond to prospective student inquiries to set phone interview appointments.
• Interview prospective students to assess educational background, goals, and fit for Strayer University programs.
• Educate prospective students on academic programs, campus locations, flexible course offerings, and recommend appropriate courses of study.
• Assist prospective students through the application, admission, and initial registration process, ensuring all prerequisites and documentation requirements are met.
• Partner with Student Services, Academics, and the Registrar's Office to finalize enrollment.
• Adhere to all university policies and federal, state, and accrediting agency rules regarding student recruitment.

Experience and Qualifications

• Strong computer skills including Excel and PowerPoint required.
• Minimum 2 years of admissions or related student services experience preferred.
• Detail-oriented with a focus on achieving results while maintaining high ethical standards and compliance.
• Excellent oral and written communication skills with the energy and determination to serve prospective students effectively.
• Ability to work more than 40 hours per week when needed, travel via plane, car, or metro, and cope effectively with stressful situations.

A key member of a team-based human services organization, the Admissions Specialist supports intake, assessment, and referral processes for vulnerable populations in substance use and mental health rehabilitation, ensuring all documentation and regulatory requirements are met across the continuum of client care. Collaborating across clinical staff and community referral networks, the Admissions Specialist enables smooth program inductions and maintains OASAS and SAMHSA compliance that sustains the agency's funding and service delivery.

Functions

• Provide clerical assistance and process inductions for the continuum of care within the agency.
• Service advocacy efforts, conduct program interviews, ascertain information, and orient prospective residents.
• Track and monitor all documentation and regulatory requirements for residents referred to the continuum of client care.
• Ensure intake, assessment, and referral processes operate smoothly with the client at the center of all activities.
• Work a flexible schedule in an in-office environment, including evenings, weekends, and holidays as needed.

Background and Experience

• Bachelor's degree in a clinical discipline preferred; minimum High School Diploma or CASAC-T with 3 years of experience in a clinical setting required.
• Valid State Driver's License required.
• Minimum 3 years of experience in a healthcare-based nonprofit or substance use and mental health rehabilitation setting.
• OASAS regulatory compliance experience including SAMHSA and other funder requirements.
• Familiarity with evidence-based screening and assessment tools preferred.
• Proficiency in Microsoft Word, Excel, Electronic Health Records, and Outlook required.
• Excellent time management, organizational skills, and ability to effectively process documentation within regulatory requirements.

Smooth enrollment outcomes for the flight academy depend on the Admissions Specialist, who manages prospective student inquiries across phone, email, chat, and SnapEngage, conducts tours, and guides applicants through the full enrollment process in compliance with FAA and accreditation regulations. Based within the Admissions Department, the Admissions Specialist serves as the primary contact for students, parents, and educators, ensuring accurate representation of flight academy programs and financial considerations that convert inquiries into enrolled students.

Accountabilities

• Manage inquiries via phone, email, chat, and SnapEngage to achieve prompt contact with prospective students.
• Conduct student tours and explain tuition, non-tuition, and housing information.
• Secure new inquiries by participating in recruitment activities and following up consistently with prospective students.
• Accurately portray flight academy programs, expected outcomes, student services, and financial considerations to students, parents, and educators.
• Perform enrollment services through completion in support of the Admissions Department.
• Adhere to state, federal, accreditation, and flight academy rules and regulations regarding student recruitment.

Position Requirements

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum 2 years of sales or admissions experience required.
• Knowledge of FAA Part 61 and 141 preferred.
• Computer proficiency including CRM and chat system experience required.
• Exceptional customer service skills with the ability to work evenings, weekends, and in a team environment.

As the Admissions Specialist, this role communicates with prospective students via text, phone, and email, conducts campus tours, and processes applications and visit requests to meet acceptance and enrollment goals at The Modern. The admissions team relies on this work to maintain accurate database records, deliver informed presentations to prospective students and families, and sustain consistent progress toward enrollment targets through accountable follow-through.

Job Functions

• Communicate with prospective students via text, phone, and email to schedule campus visits and conduct admissions interviews and presentations.
• Conduct campus tours and serve as a subject matter expert on The Modern's programs and offerings.
• Reach acceptance and enrollment goals with regular reporting to ensure targets are on track.
• Process online applications, visit requests, and inquiries into an admissions database.
• Take initiative, assume accountability, and communicate efficiently via digital channels.

Minimum Qualifications

• Bachelor's degree preferred with 3-5 years of relatable experience in marketing or higher education; Associate's degree required.
• Minimum 3-5 years of sales experience; college admissions experience preferred.
• Detail-oriented with the ability to manage and prioritize multiple projects simultaneously.
• Proficient in digital communication and admissions database management.
• Quick learner who takes initiative and assumes accountability in a fast-paced environment.

Admissions Specialist verifies client eligibility and insurance coverage, manages Electronic Health Record documentation, and coordinates client check-in and appointment scheduling across intake and admission workflows for a behavioral health setting. The work directly supports clinical staff availability, PHI compliance, and continuity of care by ensuring accurate, timely processing of client accounts and daily operational reports.

Key Responsibilities

• Verify client eligibility and insurance enrollment prior to intake or admission, including AHCCCS and third-party liability insurance.
• Assist clients with applying for or renewing AHCCCS coverage.
• Maintain client accounts by obtaining signatures, updating demographics, and scanning documents into the Electronic Health Record.
• Check clients in and out for appointments, notify clinical staff of arrivals, and schedule provider appointments.
• Work daily reports accurately and in a timely manner while maintaining task management.
• Protect client confidentiality and ensure PHI is secured in compliance with privacy policies.
• Perform general duties including mail distribution, maintaining a clean and organized premises, and updating key request and visitor logs.

Required Qualifications

• High School Diploma or GED required.
• Valid Driver's License required; fingerprint clearance card required or ability to obtain one.
• Minimum 1 year of customer service experience; 1-2 years in a medical or behavioral health setting preferred.
• Ability to verify insurance a plus.
• Proficiency in Electronic Health Records systems required.
• Exceptional customer service, multitasking, organizational, and problem-solving skills.
• Must maintain excellent attendance and flexibility to work overnight, weekends, and holidays.

The Admissions Specialist delivers application review, GPA computation, and admissions decisions for UCF, an inclusive next-generation public research institute striving to shape the future and solve the world's most challenging problems, while serving prospective students, families, and school counselors across multiple communication channels. Working closely with the operations and technology team and reporting to the Associate Vice President for Enrollment Services, the Admissions Specialist enables broad-based enrollment outcomes in compliance with State of Florida admission standards.

Core Functions

• Represent the university by conducting individual and group meetings with prospective students and families on matters related to UCF admissions and enrollment.
• Review and evaluate admissions applications and academic credentials, compute GPAs, and render admissions decisions in compliance with State of Florida and university standards.
• Respond to telephone calls, emails, and other correspondence from prospective students, families, and school counselors.
• Utilize resources and collaborate with the operations and technology team to research and address inquiries or refer them to appropriate university offices.
• Perform additional administrative duties as assigned by the Assistant Director, Director for Strategic Recruitment, and Associate Vice President for Enrollment Services.

Professional Experience

• High School Diploma or equivalent with 4 or more years of relevant experience required.
• Minimum 4 years of experience in admissions or a related field.
• Experience working with high achievers and target populations.
• Excellent verbal and written communication, interpersonal, and customer service skills.
• Strong initiative, creativity, and ability to work with enrollment resources, reports, and dashboards.

Embedded within the UTA admissions office, the Admissions Specialist processes incoming mail, scans transcripts, verifies application documents, and inputs records into the Brainware system and Student Information System to support accurate admissions record management. Working closely with students and officials from high schools and institutions of higher education, the Admissions Specialist ensures all fee payments and application materials are matched correctly to student records, contributing to the university's successful achievement of enrollment goals.

Primary Duties

• Sort, scan, index, and route incoming mail and application documents for new and returning student admissions records.
• Review and verify admissions documents, fee payments, and application materials to ensure accurate matching to student records.
• Scan transcripts from high schools, colleges, and universities into the imaging system and assign workflow for evaluation processing.
• Correspond with students and officials from high schools and institutions of higher education regarding admission application documents.
• Input transcript documents into the Brainware system and the Student Information System for record retrieval.

Knowledge Skills and Abilities

• High School Diploma or GED with a minimum of 1 year of experience in a role requiring attention to detail and processing accuracy.
• Extreme accuracy in the maintenance and verification of academic records.
• Proficiency in document imaging systems, Student Information Systems, and Brainware preferred.
• Strong organizational skills and ability to handle multiple tasks with a high degree of accuracy.
• Basic computer proficiency including capability to follow work instructions on a computer screen and enter data into excel tables.

Reporting to the Assistant Director for International Admissions, the International Admissions Specialist provides primary clerical support for the international admission process, maintaining electronic applicant files across CRM, Banner, and document scanning systems while communicating with prospective and current international students worldwide. Partnering with SEVIS as a Designated School Official and Responsible Officer, the International Admissions Specialist enables compliant visa document issuance and accurate data management that supports nearly 2,000 international applications annually.

Operational Focus

• Provide administrative, clerical, and technical support to all aspects of the international admissions workflow.
• Maintain and compile international applicants' electronic files across multiple software platforms, including CRM, student information, and document scanning systems.
• Communicate with prospective, applied, and current international students via phone, text, chat, email, and in-person meetings.
• Run database reports, assist with the interpretation of admissions data and policies, and manage Banner Document Manager daily operations.
• Serve as Designated School Official and Responsible Officer through SEVIS to issue and sign student visa support documents.
• Process and index daily incoming and outgoing mail related to international admissions.

Education and Experience

• High School Diploma or GED required.
• Experience working and communicating with non-native English speakers and people from outside the United States is required.
• Proficiency in Microsoft Office Word, Excel, and Access required; Microsoft Office Testing required for full consideration.
• Experience with Ellucian Banner, Element 451, International Student and Scholar Management, and Banner Document Manager preferred.
• Excellent interpersonal, verbal, and written communication and organizational skills.
• Demonstrated accuracy in data entry, ability to handle multiple tasks with frequent interruptions, and commitment to a diverse and multicultural work environment.

The Admissions Specialist is responsible for providing information to prospective students and admitting students in accordance with established policies and guidelines, processing applications, determining residency status, and delivering frontline registrar services in compliance with OSRHE policies. Working closely with faculty, academic advising, and registration services, the Admissions Specialist ensures accurate student records, consistent policy application, and timely communication that supports institutional accreditation and enrollment integrity.

Key Deliverables

• Interpret federal, state, and institutional policies and communicate them professionally to faculty, students, and staff.
• Process and load applications using computer software while following strict data standards guidelines.
• Determine student eligibility for admission, evaluate transfer credits, and assess academic standing and curricular deficiency.
• Evaluate and verify support documents to determine in-state or out-of-state residency for tuition purposes in compliance with OSRHE policies.
• Provide frontline registrar services, including distribution and processing of student record forms, transcript requests, and enrollment verifications.
• Operate the photo ID system for faculty, staff, and students, and scan all incoming documents to student electronic files.
• Provide accurate and timely communication to prospective students and manage high volumes of incoming calls, voicemails, and emails.

Skills and Qualifications

• A high degree of integrity with the ability to work in a sensitive, highly confidential, and professional environment is required.
• Previous work experience in a college admissions office or related field preferred.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and experience with CRM and document management systems.
• Strong analytical and critical thinking skills to interpret written policies, evaluate transcripts, and apply academic policy correctly.
• Excellent written and verbal communication, interpersonal, and multicultural sensitivity skills.
• Detail-oriented, self-directed, and highly organized with the ability to handle multiple tasks under moderate stress and frequent deadlines.

Under general supervision, the Admissions Specialist determines student applicants' admissibility, evaluating credentials, awarding transfer credit, and advising prospective students and administrative offices on admission requirements and policies. Working closely with enrollment, academic advising, registration services, and faculty, the Admissions Specialist ensures accurate data entry into the student information system and consistent policy application that sustains institutional and programmatic accreditation standards.

Role Responsibilities

• Review all applications and administer the admissions decisions process in accordance with university standards and guidelines.
• Evaluate high school credentials and prior post-secondary credentials, determine institutional accreditation, and award transfer credit based on approved academic standards.
• Advise prospective students and administrative offices on admission requirements, policies, transfer of credit, and related issues.
• Ensure accurate entry of all admissions and transfer credit information into the student information system with appropriate documentation and correspondence.
• Assist with maintaining the transfer credit database and training new and continuing team members on admissions and transfer credit functions.
• Collaborate with enrollment, academic advising, registration services, faculty, and other university groups to ensure a smooth admissions process.
• Keep current on academic policy changes, new program rollouts, and state-specific requirements, and ensure consistent application across cases.

Qualifications and Experience

• Minimum 2 years of higher education experience in an Admissions, Academic Advising, or Registrar office preferred.
• Proficiency in MS Office products and experience with student information systems, CRM systems, and document management systems preferred.
• Ability to evaluate student transcripts, compile data, and prepare reports.
• Ability to read, interpret, and correctly apply academic and program policy.
• Excellent written communication, analytical, oral presentation, and collaboration skills.
• Detail-oriented, self-directed, and highly organized with strong time management and ability to work in a fast-paced, changing environment.

A key member of the health sciences team, the Health Science Admissions Specialist coordinates the full application process for health science programs, from eligibility confirmation and student notification to roster submission to national and state accrediting bodies. Collaborating across faculty, staff, and community partners, the Health Science Admissions Specialist enables compliant, well-informed program enrollment through responsive advising, accurate database management, and proactive outreach and marketing support.

Day-to-Day Responsibilities

• Coordinate the application process for health science programs, including receiving, reviewing, filing, and processing applications and confirming eligibility.
• Provide pre-admission advising to explain program requirements and coordinate student notification processes, including acceptance and declination notices.
• Update the admissions database regarding eligibility issues and submit student rosters to national and state program accrediting bodies.
• Prepare program information packets and assist with group information sessions, recruiting, and marketing activities.
• Respond to website requests and general inquiries regarding program requirements, admissions procedures, and health science program information.
• Comply with all state and federal regulations regarding higher education and health science programs.

Requirements

• Six months to two years of prior experience in health sciences preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint required.
• Solid customer service skills with the ability to communicate clearly via email and internet requests.
• Ability to manage and update electronic records and learn institutional software programs and systems.
• Demonstrated Viking Values of balance, clarity, gratitude, service, teamwork, and trust, with courtesy, tact, and diplomacy in all interactions.

The Admissions Specialist gives support to the Director of Admissions by fulfilling all admission-related tasks, including admission policies, procedures, and bed management of residential rehabilitation programs for Rushford, conducting phone screens, verifying insurance benefits, and scheduling adult and adolescent clients into appropriate levels of care. Working closely with clinical staff and referral professionals, the Admissions Specialist converts callers to scheduled admissions and ensures every intake is completed accurately and compassionately in accordance with Rushford policies.

Areas of Ownership

• Complete admission phone screens, gather demographic and scheduling information, and convert callers to scheduled admissions using scripted conversations.
• Process direct referrals from professionals with close attention to medical acuity, psychiatric stability, and prescribed medications.
• Obtain and verify third-party payor eligibility and benefits, and educate callers on financial options to fund treatment.
• Schedule admissions for adult and adolescent clients in coordination with admissions staff for efficient program intake.
• Conduct facility tours and welcome clients and families using empathy, dignity, and respect.
• Identify clients requiring clinical screening before admission and gather information for review.
• Ensure admission completion by following checklists for accuracy and adhering to Rushford policies and procedures.

Experience and Qualifications

• Minimum Associate's degree or equivalent experience required.
• Minimum 3-5 years of office experience required.
• Knowledge of drug and alcohol treatment or the disease concept of addiction is preferred.
• Consultative sales experience a plus.
• Proficiency in Microsoft Office products with a minimum of 1 year of keyboarding and computer skills.
• Demonstrated organizational, multitasking, interpersonal, and written communication skills with the ability to maintain confidentiality and professionalism.

As the Admissions Specialist, you will be working with clients, case managers, and referral sources to start the process to get those in our communities the home health services they need, serving as the first point of contact for incoming referrals and managing skilled services operations from intake through discharge. Working closely with branch management, physicians, nurses, and community referral sources, the Admissions Specialist enables timely service starts and accurate EMR documentation that sustains continuity of care across HealthStar Home Health.

Scope of Work

• Serve as the first point of contact for callers seeking to initiate home health services, working with prospective clients, physicians, nurses, and case managers.
• Assess for services by gathering demographic, referral, and insurance information and collaborating with branch management to determine service fit.
• Manage daily operations of skilled services from referral through discharge, including prior authorization, physician order tracking, and fax line management.
• Maintain up-to-date client records in the EMR by entering client information.
• Scanning clinical documentation such as authorizations and physician orders.

Technical Qualifications

• Experience working with insurance companies and familiarity with insurance terminology required.
• Ability to think quickly and problem-solve.
• Work both independently and as part of an interdisciplinary team.
• Strong relationship-building skills within the home health community.
• Comfort making outbound calls to agencies, clinics, and referral sources.

As an Admissions Specialist, you'll play a key role in defining our guest experience by presenting a welcoming spirit to guests entering the parking lot, the main gate area and throughout the park, managing parking sales, ticket validation, and cash register operations while enforcing park policies. The guest services team relies on this work to maintain accurate sales records for audit and balance, administer park surveys, and deliver consistent, professional guest interactions that support overall park operations.

Work Activities

• Present a welcoming spirit to guests entering the parking lot and main gate.
• Throughout the park, while communicating park information enthusiastically.
• Sell guest parking, monitor park traffic flow, and validate tickets for the guest park entrance.
• Administer park surveys to guests and operate a cash register while maintaining accurate monies.
• Sales records for audit and balance.
• Enforce park policies positively and work any front gate position as needed.

Minimum Qualifications

• Previous guest or customer service experience preferred.
• Excellent cash handling abilities with the ability to work with large amounts of cash.
• Basic computer proficiency.
• Ability to learn and use point-of-sale systems.
• Ability to lift, carry, push, and pull up to 40 lbs. and work indoors and outdoors in a variety of weather conditions.
• Exceptional communication and interpersonal skills; bilingual or multilingual ability a plus.