ADMINISTRATOR JOB DESCRIPTION
Explore Administrator job descriptions across healthcare, operations, legal, and more, with detailed duties and qualification breakdowns.

Administrator - General Business Administration - Job Description Template
1. About the Role
An Administrator handles the full weight of day-to-day office operations. Nobody notices when it runs well - they notice immediately when it does not: missed invoices, unconfirmed meetings, misfiled compliance documents, and vendors left chasing approvals. This role owns the coordination layer that keeps procurement, correspondence, scheduling, and records moving accurately across the organization. Within a team that typically spans front-office reception through financial transaction support, the Administrator is accountable for confidentiality standards and document control in environments governed by vendor contracts and regulatory filing requirements.
2. Position Summary
As the Administrator, you ensure that operational workflows - from purchase order verification and expense processing to meeting logistics and records management - run without interruption across the organization. You work across departments, reporting to an Office Manager or senior operational lead, supporting multiple stakeholders whose output depends directly on the accuracy and timeliness of your work.
3. Why Join Us
Career Impact: Mastery of procurement workflows, document control, and vendor management across a multi-function office builds the operational fluency that underpins promotion to Office Manager or Operations Coordinator roles.
Business Impact: When invoices are reconciled accurately, records are filed on schedule, and vendor relationships are maintained, the organization avoids costly compliance gaps and keeps client-facing teams unblocked.
Growth Opportunity: Exposure to financial transaction support, regulatory document submission, and cross-departmental coordination within this seat expands your scope toward senior administrative or operations management tracks.
4. Key Responsibilities
- Coordinate incoming and outgoing correspondence, including mail sorting, courier scheduling, and document distribution to appropriate recipients.
- Process purchase orders, verify accuracy against supplier invoices, and route approved documents for payment within policy timelines.
- Maintain organized filing systems for physical and electronic records, ensuring documents are retrievable and archived per retention requirements.
- Support meeting logistics by booking rooms, preparing agendas, capturing detailed minutes, and tracking follow-up actions to completion.
- Manage vendor relationships for office supplies, equipment, and subscriptions, including coordinating repairs and resolving service issues.
- Assist with billing administration, including timesheet entry, payment posting, and reconciliation of accounts to ensure accurate financial records.
- Deliver professional reception coverage by greeting visitors, managing inbound calls, and responding to inquiries with accuracy and courtesy.
- Uphold confidentiality of client and staff information across all document handling, correspondence, and data entry activities.
5. Required Qualifications
- High School diploma or equivalent required and associate or bachelor's degree or equivalent work experience preferred.
- 2 or more years of administrative or office support experience, with demonstrated responsibility for document control and vendor coordination.
- Proven ability to handle financial transactions, including invoice verification, payment processing, and basic account reconciliation.
- Strong written and verbal communication skills, with a professional telephone manner and accurate grammar in written correspondence.
- High attention to detail and the ability to maintain accuracy across high-volume, frequently interrupted workloads.
- Demonstrated organizational skills with the ability to manage multiple concurrent priorities and meet firm deadlines independently.
- Comfort with confidentiality obligations, including discreet handling of sensitive staff, client, and financial information.
6. Preferred Qualifications
- Prior experience in a professional services environment, such as accounting, legal, or financial administration, where compliance and document integrity are closely monitored.
- Familiarity with accounts payable or receivable processes, including reconciliation and bid or procurement documentation.
- Experience coordinating events, off-site meetings, or executive travel logistics with minimal supervision.
- Demonstrated ability to support senior staff or leadership teams, including preparing materials, managing calendars, and communicating on their behalf with external contacts.
7. Success Metrics & Environment
- The invoice processing accuracy rate reflects how consistently purchase orders are verified and matched without error.
- Document retrieval time measures how quickly filed records can be located upon request by internal stakeholders.
- Meeting action item closure rate, tracking what percentage of delegated follow-up items are resolved within the agreed timeframe.
- Vendor query resolution time, indicating how promptly supplier inquiries and service issues are addressed and logged.
- Reception response accuracy measures whether inbound calls and visitor inquiries are handled correctly on first contact.
8. Compensation & Benefits (US Market Benchmark)
- Base Salary Range: $38,000 to $52,000 per year, depending on experience and location.
- Bonus: Typically none at this level, and an occasional discretionary year-end bonus at some employers.
- Equity: Not standard for this role.
- Health Benefits: Medical, dental, and vision coverage and employer contribution varies by organization.
- PTO: 10 to 15 days annually, plus standard public holidays.
- Common Perks: Office supply stipend, paid training, and potential for hybrid scheduling after onboarding.
Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.
9. EEO & Legal
Background check completion is a condition of employment for this role, given regular access to confidential financial and personnel records. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available throughout the hiring process and upon employment for individuals with disabilities. Candidates must be authorized to work in the United States.
Administrator
1. IT Administrator (LAN & Desktop Support)
The IT Administrator owns end-to-end desktop and server support for a site of up to 300 users, maintaining LAN connectivity, anti-virus compliance, and licensed software through the Track-It ticketing system. Working with IT staff, management, and end users, the Administrator ensures all client systems remain operational and that complex issues are escalated appropriately to protect business continuity.
Key Responsibilities
- Provide basic technical support for end users at the desktop level.
- Maintain server configurations, access, and updates.
- Provide first-level support for all devices connected to the LAN.
- Resolve hardware and software issues and refer complex issues to level 2 support.
- Maintain anti-virus software and virus definitions on all client desktops.
- Record all activities in the IT ticketing system (Track-It).
- Install client desktop systems and ensure all software is functioning.
- Configure and maintain backups for the assigned site.
- Maintain the IT Daily checklist by performing scheduled tasks.
- Ensure all installed software is properly licensed.
- Serve as backup system administrator to other sites as required.
Required Qualifications
- High School Degree or equivalent required.
- 2+ years of experience working in a LAN environment of 20+ end users.
- Proficient in Microsoft Windows desktop and server administration.
- Basic knowledge of iSeries (AS/400) operations.
- Experience with Level 1 client support for Lotus Notes preferred. Intermediate skills with word processing, Visio, and spreadsheet programs.
- Strong learning orientation, keeps abreast of changes in current technology.
- Strong customer service orientation with good verbal and written communication skills.
- Detail-oriented with strong analytical, decision-making, and problem-solving skills.
- Results-oriented with good planning, organizational, and time management skills.
2. EAM/CMMS Administrator (Fleet Database Management)
Embedded within Invenergy's fleet operations team, the EAM/CMMS Administrator manages and monitors CMMS database information, builds SQL queries for data analysis, and maintains integration between EAM and ERP financial systems. Working closely with fleet personnel across multiple sites, the Administrator develops training materials and conducts both remote and on-site training to improve system efficiency and reliability.
Core Functions
- Respond to requests from EAM users using established practices and policies.
- Perform data analysis for data integrity, accuracy, and error correction.
- Build SQL queries to extract data sets for analysis.
- Develop ad hoc reports using Excel and Cognos Query Studio.
- Maintain CMMS integration with ERP financials system through support and troubleshooting.
- Onboard new employees into the CMMS via Single Sign-On (SSO) platform.
- Develop training materials and conduct remote and on-site training.
- Populate new operating site information in the CMMS by reviewing applicable drawings.
Qualifications & Experience
- Bachelor's Degree preferred and/or 4+ years of EAM/CMMS-related experience.
- 1+ year of hands-on experience with Infor EAM, IBM Maximo, Oracle EAM, or MP2.
- Basic knowledge of Oracle or PL/SQL, experience writing reports and developing KPIs.
- Computer proficiency with Microsoft Office Suite and enterprise mobility management solutions.
- Excellent verbal and written communication skills, ability to work with all levels of personnel.
- Able to travel 10–20% to maintain ongoing relationships with Fleet personnel.
3. Philanthropic Solutions Administrator (Fiduciary & Charitable Giving)
Reporting to leadership within the Philanthropic Solutions team, the Philanthropic Solutions Administrator delivers service and fulfillment activities across a breadth of charitable giving vehicles, including daily money movement, grantmaking administration, and compliance matters. Partnering with Private Bank partners, attorneys, accountants, and client-facing relationship managers, this role enables deepened client relationships and identifies new business opportunities within an existing book of business.
Primary Duties
- Perform administrative duties for a breadth of philanthropic giving vehicles.
- Provide high-level administrative support including daily money movement, account set-up, system updates, grantmaking administration, and compliance matters.
- Communicate proactively with clients, Private Bank partners, lines of business, accountants, and attorneys.
- Review and analyze trust and financial information and prioritize accordingly.
- Provide recommendations to leadership on products and services to enhance client satisfaction.
- Identify new business and deepening opportunities from the existing book of business.
Skills & Qualifications
- BA/BS Degree desired
- 2–5 years of institutional philanthropic, non-profit, fiduciary banking, or financial services experience.
- Significant knowledge of legal, tax, investment, and compliance aspects of fiduciary administration, including charitable entities, trusts, and federal regulations.
- Charitable Trust Administration experience, relationship management experience with non-profits, boards, and/or UHNW clients.
- Experience with MicroEdge Gifts and PACE systems
- Proficiency in Microsoft Office Suite.
- Superb communication skills, excellent analytical skills, and close attention to detail.
- Ability to operate with high autonomy, take initiative, and foster strong partnerships among team members and business partners.
4. Branch Administrator (Operations & Fleet Support)
Sitting at the intersection of operations support and customer service, the Branch Administrator handles purchase orders, branch banking, vehicle coordination, and Work Order archiving to keep the branch running smoothly. Operating across the Service Operations team and external suppliers, this role compiles KPI boards and provides reception and meeting support that sustains daily business continuity.
Duties
- Provide mobilisation and personnel support.
- Complete purchase orders and verify against supplier invoices.
- Coordinate incoming and outgoing mail, order stationery, and process sundry invoices per policy.
- Manage branch banking, petty cash, and daily Eftpos reconciliation.
- Operate the phone system and provide reception coverage, greeting customers professionally.
- Coordinate maintenance and repairs of service vehicles and maintain up-to-date vehicle records.
- Manage end-to-end archiving of Work Order documentation including scanning and off-site dispatch.
- Attend meetings, complete detailed minutes, and provide data entry support to the Service Operations team.
- Compile and update KPI and metrics boards.
Requirements
- Minimum 2 years of experience in a similar administrative role.
- Advanced computer literacy in MS Office and relevant internet-based applications.
- Excellent interpersonal, written, and verbal communication skills with strong customer service skills.
- Advanced time management and organisational skills with the ability to manage multiple priorities.
- High attention to detail with the ability to identify continuous improvement initiatives
- Ability to work in a team and autonomously.
5. Accounting Firm Administrator (General Practice Support)
A key member of a small Chartered Accountancy practice team, the Accounting Firm Administrator supports the smooth operation of firm processes including tax season administration, vendor management, and client-facing reception duties. Collaborating across all firm functions, this role upholds confidentiality standards and ensures accurate, timely handling of billing, mail, and document workflows that underpin client service delivery.
Functions
- Provide receptionist duties, interacting with clients, vendors, and visitors.
- Collect, sort, scan, and distribute incoming mail and ensure timely outgoing mail and courier services.
- Process DocuSign documents and assist with firm billing, timesheet entry, and payment posting.
- Support tax season administration including distribution of organizers, maintenance of logs, and uploading tax returns.
- Manage vendor relationships for office supplies, phones, office machines, and subscriptions.
- Maintain organized and clean work areas and uphold confidentiality of client and staff information.
Experience & Qualifications
- High School diploma required and 2 or 4-year college degree preferred.
- Prior administrative or clerical experience in personal service businesses.
- Functional knowledge of Outlook, Excel, Word, and the Internet.
- Must be highly organized, detail-oriented, accurate, and comfortable with financial transactions.
- Excellent written and verbal communication skills and friendly, outgoing, and professional demeanor.
- Strong work ethic and accountable, honest, flexible, and a proactive learner with good listening skills.
6. IT Systems Administrator (Microsoft 365)
Reliable operation of computer systems, network servers, and Microsoft 365 services depends on the IT Systems Administrator, who maintains configurations, manages user accounts and hardware inventory, and leads helpdesk support efforts across the organization. Based within the IT department and working with vendors and third-party application partners, this role ensures security, data protection, and continuous improvement of IT infrastructure aligned to business needs.
Accountabilities
- Manage and administer Microsoft 365 including Exchange, Defender, Intune, and associated apps.
- Maintain configuration and reliable operation of computer systems and network servers.
- Manage user accounts and hardware inventory.
- Troubleshoot hardware and software errors by running diagnostics and documenting resolutions.
- Lead desktop and helpdesk support efforts, ensuring prompt resolution of workstation issues.
- Support third-party application relationships with vendors and research new technologies.
Technical Qualifications
- Associate or Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 3–5 years of experience preferred.
- Strong knowledge of systems, hardware, protocols, security, storage, data protection, and disaster recovery.
- Proven track record of developing and implementing IT strategy and helpdesk best practices.
- Good communication skills.
7. Lease Administrator (Direct & Indirect Lease Processing)
As the Lease Administrator, this role manages the full lifecycle of direct and indirect lease order processing, including booking, funding, approvals, and billing research, within the lease origination team. The lease origination team relies on this work to maintain same-day responsiveness to customers and dealers, resolve complaints within SLA, and support training initiatives that keep operations running accurately.
- Accurately commence, book, and fund District/Dealer lease orders and provide lease approvals.
- Research and resolve billing questions and customer complaints within required SLA.
- Respond to all emails and voicemails within the same business day.
- Assist with training within the group and support customer service and general administration as needed.
- Perform filing and miscellaneous administrative duties and special projects as assigned.
Position Requirements
- High school diploma with related experience required.
- Minimum 2–3 years of customer service and data entry experience.
- Proficient in Word, Excel, Outlook, Oracle OLM & ERP, Atlas, and Salesforce.
- Excellent math skills with ability to communicate between technical and business resources.
- Must be able to prioritize, meet deadlines, work independently, and handle interruptions under pressure.
8. Warehouse/Inventory Administrator (Beverage Distribution)
Warehouse/Inventory Administrator shapes freight scheduling, inventory accuracy, and inter-company transfer execution across a hybrid Boston and Rumford, RI operation supporting wholesale beverage distribution. The work directly supports order fulfillment and carrier coordination by ensuring inbound inventory is virtually received, outgoing orders are correctly entered, and freight issues are resolved in close collaboration with vendors and internal departments.
- Schedule all inbound and outbound freight appointments and virtually inbound inventory upon arrival.
- Enter outgoing transfer orders to other markets with accuracy.
- Conduct month-end physical inventory counts and keep accurate records and reports.
- Review bills of lading for incoming shipments to ensure accuracy.
- Schedule and execute inter-company transfers including arranging trucks, confirming receipt, and managing paperwork.
- Ensure outgoing customer orders are entered correctly and prepared for pickers.
- Order and manage office supplies and respond to internal inquiries regarding shipments.
- Communicate with freight vendors and coordinate transport issues with carriers and suppliers.
Knowledge Skills & Abilities
- Some experience in customer service, preferably in wholesale beverage distribution or retail.
- Computer skills including ERP, Word, Excel, PowerPoint, and Outlook.
- Excellent problem-solving, record-keeping, listening, and conversational skills.
- Highly organized, detail-oriented, and able to thrive independently in an entrepreneurial environment.
- Must be able to lift up to 40 lbs without reasonable accommodation.
9. MSP Systems Administrator (Client Computing Environments)
The MSP Systems Administrator delivers end-to-end technical support and client onboarding for managed service environments, resolving support tickets via phone, remote access, and onsite visits while administering Windows Server, Active Directory, and Office 365 platforms. Working alongside client teams and internal support staff, the Administrator solves computing environment problems that help clients meet short-term and long-term business objectives across multiple priority streams.
- Meeting strategic business goals.
- Troubleshoot and resolve support tickets via phone, remote access, and onsite visits.
- Set up and onboard new clients.
- Administer Windows Server and Active Directory, including user accounts, Group Policy, Sites and Services, and Domains and Trusts.
- Administer Office 365 and O365 Portal, including Azure Active Directory, Exchange, and SharePoint.
Professional Experience
- Minimum 2 years of experience as a Systems Administrator.
- Proficient in Microsoft Windows 7/8/10 and Windows Server 2008–2019.
- Experience with Office 365, Active Directory, and O365 Portal Management and firewall management a plus.
- Excellent problem-solving and communication skills.
- Ability to manage multiple priorities in a high-paced environment.
10. IT Administrator (3rd Level Technical Support)
Embedded within the Information Technology department, the IT Administrator implements, supports, and maintains hardware, software, server operations, and network components, serving as the 3rd level escalation point for issues referred by the service desk. Working closely with service desk teams and vendor partners, this role performs on-site and remote diagnostics, monitors backup and anti-virus compliance, and provides rotational after-hours support to protect system availability.
- Perform on-site and remote technical support by diagnosing hardware and software problems and replacing defective components.
- Maintain and monitor server operations, backups, anti-virus, encryption compliance, and network components.
- Perform 3rd level technical support for issues escalated from the service desk.
- Provide after-hours support on a rotational basis.
Background & Experience
- Bachelor's Degree required and technical certifications desirable.
- Working knowledge of server and PC operating systems and Active Directory.
- Basic understanding of TCP/IP networks and VoIP telephony.
- Good written and verbal communication skills with solid interpersonal and professional skills.
- Ability to complete assignments with minimal supervision.
11. Accounts/Bids Administrator (AR, AP & Procurement)
Reporting to Senior Management, the Accounts/Bids Administrator oversees accounts receivable, accounts payable, and bidding functions including cross-referencing catalog items, forecasting cost increases, and submitting bid documents. Partnering with customers and internal teams, this role maintains accurate financial records and provides ad hoc reporting that supports informed management decision-making.
Role Responsibilities
- Process accounts receivable including daily check deposit, account reconciliation, payment posting, invoicing, and customer payment collection.
- Manage accounts payable including bi-weekly bill payment scheduling, payable reporting, forecasting, and filing.
- Handle bidding including cross-referencing catalog items, forecasting cost increases, submitting bids and documents, and researching new opportunities.
- Interface professionally with customers regarding A/R, order entry, and general customer service.
- Provide ad hoc reporting or presentations to Senior Management as necessary.
Minimum Qualifications
- Bachelor's Degree in Business or relevant field preferred.
- Strong knowledge of Microsoft Office including Outlook, PowerPoint, Excel, and Word.
- Strong interpersonal, organizational.
- Communication skills and adaptable and able to multitask.
- Must be authorized to work in the US without durational restrictions and successfully complete background checks.
12. Residential Property Administrator (Resident Relations & Community Management)
Sitting at the intersection of resident relations and property administration, the Residential Property Administrator manages incoming communications, move-in processes, resident notices, and Resident Portal support to maintain community satisfaction. Operating across all front-office functions, this role covers assistant manager responsibilities as needed and ensures the key control system, pest control coordination, and market surveys are consistently maintained.
Job Functions
- Answer incoming calls and greet residents and guests at the office.
- Follow up on all Knock inquiries and assemble move-in packets.
- Type and deliver all resident notices including delinquency notices.
- Maintain key control system and complete market surveys.
- Act as point of contact for Resident Portal in Rent Cafe to assist residents with account setup, work orders, and rent payments.
- Walk with Pest Control and cover office duties when Assistant Manager is off.
Education & Experience
- 1+ years of experience in office management, administration, or customer service.
- Proficiency in Knock or Rent Cafe CRM or similar software.
- Proficiency in MS Office (Word, Outlook, Excel).
- Positive attitude with strong customer service orientation and strong organizational and follow-up skills.
- Ability to work in a fast-paced environment.
13. Office Administrator (Chartered Accountancy Practice)
A key member of a small Chartered Accountancy practice in Farnham, Surrey, the Office Administrator independently manages all administrative functions including electronic submission of tax returns to HMRC and Companies House, statutory register maintenance, and client onboarding compliance. Collaborating directly with the principal and clients via email and telephone, this role ensures accurate, confidential handling of all practice records and regulatory obligations on a part-time permanent basis.
What You'll Do
- Type letters, emails, invoices, and other confidential communications.
- Scan, file, and electronically distribute documents to recipients.
- Submit tax returns and accounts electronically to HMRC and Companies House.
- Keep statutory registers and client database up to date including preparing Companies House forms.
- Manage archiving, hard file closures, and binding of year-end final accounts.
- Handle new client acceptance procedures and comply with money laundering regulations including ID checks.
Required Qualifications
- Previous experience in an office-based administrative role.
- Experience in an accountancy practice is a distinct advantage.
- Knowledge of IRIS software is a particular advantage.
- Excellent command of English spelling, punctuation, and grammar.
- Excellent accuracy and attention to detail and committed to outstanding client care and ability to work under pressure.
14. EAM/CMMS Administrator (Fleet Maintenance & Training)
Overseeing fleet maintenance data quality and system training for Invenergy's operating sites, the EAM/CMMS Administrator reviews maintenance records to identify improvement opportunities, builds SQL queries for data extraction, and develops training materials for both new and existing users. Working with fleet personnel across the organization, this role populates new site information in the CMMS, maintains ERP integration, and travels 10–20% to sustain ongoing relationships with field teams.
Day-to-Day Responsibilities
- Respond to EAM user requests and perform data analysis for integrity, accuracy, and error correction.
- Build SQL queries to extract data sets and develop ad hoc reports using Excel and Cognos Query Studio.
- Maintain CMMS integration with ERP financials and troubleshoot issues.
- Onboard new employees into CMMS via SSO and provide on-site and remote training.
- Develop training materials and populate new site information by reviewing drawings and on-site data.
- Review maintenance records to identify opportunities to improve fleet maintenance practices.
- Bachelor's Degree preferred and/or 4+ years of EAM/CMMS-related experience.
- 1+ year of hands-on experience with Infor EAM, IBM Maximo, Oracle EAM, or MP2 and basic knowledge of Oracle or PL/SQL.
- Previous experience writing reports, developing KPIs, and conducting group training.
- Proficient in Microsoft Office Suite, and experience managing mobile devices via enterprise mobility management.
- Excellent verbal and written communication skills.
15. Concur Travel & Expense Administrator (Finance Systems Support)
As the Concur Travel & Expense Administrator, this role supports internal customers through the Concur Travel & Expense module, administering the CTA account, resolving issues via the Concur Support desk, and delivering onboarding and refresh training to users. The finance team relies on this work to maintain accurate, reconciled expense data drawn from multiple reporting sources and to advance process improvements through participation in Concur-related projects.
Scope of Work
- Provide high-quality internal customer service by supporting issues through the Concur Travel & Expense module.
- Input changes and resolve issues utilizing the Concur Support desk.
- Provide training to newcomers and refresh training on the Concur Travel Module.
- Administer the CTA account in Concur.
- Analyze and reconcile Concur data utilizing reporting from multiple sources.
- Participate in Concur-related projects.
Skills & Qualifiations
- Higher education, preferably in Accounting or Finance.
- Customer service experience is an advantage.
- Proficient in the Concur Travel & Expense module and reporting tools.
- Strong analytical skills with excellent attention to detail and focus on results.
- Outstanding communication and interpersonal skills with a proactive approach to process improvements.
- Ability to work within tight deadlines and manage multiple tasks and priorities.
- Very good command of English.
16. CDL Driver/Delivery Administrator (Route Delivery Operations)
CDL Driver/Delivery Administrator advances daily store delivery operations by driving from the Sales Center to customer locations on an assigned route, verifying orders and invoices, and managing truck inventory against load-out and load-in reports. Success in the position means full compliance with federal and state DOT regulations, safe and productive delivery to all stores, and accurate return of pallets, shells, and assigned product at each location.
Work Activities
- Follow all safety procedures throughout the day.
- Drive from Sales Center to customer locations on daily route.
- Deliver to all stores in a safe, efficient, and productive manner.
- Verify orders and invoices with customers.
- Check truck inventory against load-out and load-in reports and return pallets, shells, and assigned product at each location.
- Follow all federal and state DOT regulations.
Performance Expectations
- Must be at least 21 years of age with a valid Class A CDL license.
- Driving record must meet Swire's vehicle policy requirements.
- Ability to lift up to 50 pounds and work weekends.
- Good communication skills.
- Basic computer proficiency including capability to follow work instructions on a computer screen and enter data into excel tables.
17. School of Aquatic & Fishery Sciences Administrator (University Academic Management)
The School of Aquatic & Fishery Sciences Administrator creates the operational and fiscal foundation for the School by directing financial and administrative operations, administering approximately $10M in state and local funds, overseeing $17M in annual grants and contracts, and managing HR matters for approximately 100 staff. Serving on the School Council and reporting to the Director, this role represents the School with the Office of the Dean, UW units, and external state and federal agencies to advance the School's academic and research mission.
Core Responsibilities
- Direct and manage the financial and administrative operations of the School including budget development and policy enforcement.
- Administer approximately $10M in state, local, and research funds and oversee $17M in annual grants and contracts.
- Represent the Director as liaison with the Office of the Dean, UW units, and external state and federal agencies.
- Direct the summer quarter instructional program for SAFS, QERM, and QSCI.
- Oversee design, construction, and maintenance of renovations across three buildings and remote facilities.
- Oversee HR matters including appointments, promotions, visa processing, recruitments, and terminations for ~100 staff.
- Develop statistical reports and oversee safety programs for research and teaching laboratories.
Education & Experience
- Bachelor's Degree in Business or related field with 5+ years of UW academic management experience, or Master's Degree with 3+ years.
- Proven experience managing state, grant, and endowment budgets in a complex academic environment.
- Broad familiarity with University instructional, research, and public service systems and operations.
- Strong interpersonal and conflict resolution skills with excellent verbal and written communication abilities.
- Demonstrated ability to manage multiple projects under pressure of competing deadlines and changing priorities.
18. HR & Payroll Administrator (Human Resources & Benefits)
Reporting to HR leadership, the HR & Payroll Administrator manages payroll processing, employee onboarding, benefit administration, and compliance with federal and state statutes including FMLA, OSHA, and Workers' Compensation, serving as the primary point of contact for employee inquiries. Working closely with hiring managers and department leads, this role maintains confidential personnel files, composes correspondence, and coordinates general office administration to support the effective daily running of the HR function.
Leadership Responsibilities
- Manage onboarding, I-9 documentation, and employee benefit administration including medical, dental, vision, STD, LTD, and 401K.
- Manage payroll including wage garnishments, deductions, discrepancy resolution, and maintaining payroll files.
- Ensure compliance with federal and state statutes including CORI, SAFIS, COBRA, ACA, FMLA, OSHA, and Workers' Compensation.
- Serve as primary point of contact for employee questions on payroll, benefits, retirement, and leaves of absence.
- Perform general administrative duties including office supplies management, IT coordination, scheduling, and policy maintenance.
- Compose highly confidential correspondence and prepare agendas and meeting minutes.
Technical Qualifications
- High School Diploma required, and a Bachelor's or Associate's Degree is a plus.
- 3 years of HR experience and 1–2 years of hands-on payroll processing experience with HRIS applications.
- Operational knowledge of payroll policies, regulations, and procedures, and QuickBooks experience is a plus.
- Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.
- Excellent oral and written communication skills with strong attention to detail and confidentiality.
19. Senior Care Facility Administrator (Long-Term Care Operations)
Reporting to the Governing Board and corporate leadership, the Senior Care Facility Administrator executes day-to-day operations of the facility across service delivery, HR, clinical, sales, and licensure compliance while developing strategic business plans and operating budgets to optimize financial performance. Partnering with the facility leadership team and the broader resident community, this role ensures exceptional care quality, strong employee engagement, and regulatory compliance that sustains the facility's positive standing in the community.
Strategic Responsibilities
- Lead day-to-day facility operations including service delivery, HR, compliance, clinical, sales, and marketing.
- Develop strategic business plans and operating budgets to optimize financial performance.
- Manage and hold the facility leadership team accountable for achieving facility and organization-wide goals.
- Coordinate and implement quality initiatives and evaluate standard operating practices for continuous improvement.
- Actively recruit, hire, train, mentor, and manage high-performing leadership team members.
- Maintain an active presence in the facility to assess care quality and employee and resident satisfaction.
- Ensure licensure, regulatory compliance, and a positive community image and manage facility maintenance and construction reviews.
Position Requirements
- Administrator's license/certification per state requirements. 3+ years of supervisory experience in senior housing (AL, MC, or LTC).
- Prior Executive Director or Administrator experience preferred.
- Previous sales, business development, and multi-priority management experience in a fast-paced healthcare environment.
- Strong verbal and written communication skills with the ability to solve complex operational and people problems.
- Passion for helping seniors.
- Available after regular hours and on weekends and holidays as necessary.
20. Administrative Support Coordinator (Research Laboratory Operations)
Sitting at the intersection of administrative operations and scientific research support, the Administrative Support Coordinator provides senior-level support to the Director of Quality and two Quality Managers at PNNL, processing high volumes of purchase requisitions, coordinating complex travel, and managing event logistics across the division. Operating across PNNL, DOE PNSO, and external organizations, this role mentors less senior administrative staff and recommends process improvements that strengthen the efficiency and quality of administrative operations.
Ownership Areas
- Provide senior-level administrative support to the Director of Quality, two Quality Managers, and the organization.
- Provide senior-level administrative support to the Director of Quality and two Quality Managers.
- Prepare, proofread, and edit written correspondence and documents, and manage high-volume email with speed and accuracy.
- Coordinate group events, off-sites, meetings, agendas, minutes, and follow up on delegated actions.
- Process high volumes of purchase requisitions, expense reimbursements, and personnel requisitions.
- Coordinate complex travel arrangements for employees and visitors.
- Provide leadership, mentoring, and guidance to less senior administrative staff and recommend process improvements.
- Maintain effective relationships with counterparts across PNNL, DOE PNSO, and external organizations.
Knowledge Skills & Abilities
- High School education with 3–5 years of progressively responsible administrative experience or equivalent.
- Proficient in MS Office Suite and SharePoint and willing to learn new technologies to improve efficiency.
- Ability to prioritize work, manage multiple calendars, maintain confidentiality, and use good judgment independently.
- Excellent oral and written communication skills including proper grammar, punctuation, and spelling.
- Ability to maintain high volume and quality of output with frequent interruptions and resolve administrative issues proactively.
21. Nursing Home Administrator (Geriatric Healthcare Facility)
A key member of the facility's executive team, the Nursing Home Administrator directs health care services administration under the Governing Board, Executive Director, and Corporate Director, overseeing fiscal operations, department coordination, and hiring across the Medical Facility and Personal Care Wing. Collaborating across Nursing, Nutrition, Activities, and Social Services departments, this role shares 24/7 coverage responsibility with the Executive Director and identifies safety hazards requiring immediate corrective action.
Executive Functions
- Administer fiscal operations, including budget planning, monthly reports, and accounting for health care services.
- Direct hiring and training of management personnel under Nursing Home Administrator supervision.
- Negotiate for improvements and additions to buildings and equipment.
- Direct and coordinate activities of Medical Facility, Resident Nursing, Nutrition, Activities, and Social Services.
- Recommend policies and procedures for the Medical Facility and related departments.
- Attend community, department head, and corporate meetings.
- Share 24/7 coverage responsibility with the Executive Director and lead department heads in their absence.
- Identify safety hazards and emergency situations and initiate corrective action immediately.
Professional Experience
- Current state Nursing Home Administrator's license required.
- Minimum 4 years of experience in the geriatric health care field.
- Thorough knowledge of state and federal regulations and administrative management techniques, supervision practices, and principles.
- Comprehensive knowledge of employment practices and standards and general knowledge of accounting principles.
- Ability to communicate effectively in English, both verbally and in writing.
22. Lab/Office Administrator (Global TIC Laboratory)
Consistent accuracy across test report preparation, LIMS job bookings, and visitor management is what allows the Lab/Office Administrator to support laboratory operations within Element's Global TIC business at the Sungei Kadut Loop facility. Serving as a front-facing contact for the team and using in-house databases to maximize efficiency, this role provides flexible, organized support that sustains smooth daily lab and office operations.
Key Responsibilities
- Assist in test report preparation for lab operations.
- Assist in job booking in LIMS and update turnaround and completion dates.
- Assist with reception duties including directing incoming calls and managing visitor arrivals and departures.
- Use in-house database and other systems effectively to ensure maximum efficiency.
- Maintain filing system.
Background & Experience
- Science background with education to O/N level preferred.
- Relevant office experience is advantageous.
- Highly motivated, organized, and flexible with excellent attention to detail.
- Ability to work independently and under pressure to meet tight deadlines without compromising quality or safety.
- Good communication skills.
23. Sales & Facility Administrator (Sterilization Services)
As the Sales & Facility Administrator, this role coordinates office functions across employee resources, payroll, accounts payable, invoicing, and facility purchasing in support of STERIS's Applied Sterilization Technologies business. The sales and operations team relies on this work to maintain facility-level office performance, protect confidential company information, and deliver timely, professional service to both internal and external customers in alignment with STERIS values.
Core Functions
- Perform and oversee office functions including employee resources, payroll, accounts payable, invoicing, and facility purchasing.
- Maintain office equipment by reporting malfunctions, ordering repairs, and referring replacement decisions to supervision.
- Serve as back-up to other office personnel and oversee their work and performance levels as directed.
- Communicate professionally and provide timely, accurate, service-oriented responses to internal and external customers.
- Protect company confidential information by storing, retrieving, and disseminating only to authorized personnel.
- Support STERIS business imperatives of Safety, Quality, Innovation, Sustainability, and Customer Focus.
Qualifications & Experience
- High School Diploma or GED and minimum 5 years of customer or sales experience, preferably in contract services.
- Academic knowledge of Quality Systems, regulated environments, and Good Documentation Practices (GDP).
- Proficient in MS Excel, Word, and PowerPoint and above-average organizing, analyzing, and math skills.
- Proven track record of driving results with a strong customer focus and ability to build rapport.
- Excellent verbal and written communication skills and ability to adapt to changing duties and responsibilities.
24. Senior Administrative Support (Corporate Office & Events)
Senior Administrative Support guides daily office operations for a senior team by managing cash handling, budgets, meeting facilitation, switchboard operations, and event delivery across multiple internal branches and external contacts. Success in the position means maintaining accurate database logs, delivering major events seamlessly, and providing confident, professional communication on behalf of senior staff to both internal and external stakeholders.
Primary Duties
- Provide administrative support to senior staff including handling cash and managing budgets.
- Facilitate meetings by booking rooms, preparing supporting documents, and managing visitor bookings.
- Liaise with internal personnel across branches and external parties and handle telephone queries and mailbox.
- Operate the switchboard and order office supplies.
- Support and deliver major events and keep accurate logs on the company database.
Skills & Qualifications
- Proven track record of high-level administrative support with strong organizational skills and close attention to detail.
- IT literate with experience working on multiple databases and tracking information.
- Confident communicator with good writing ability.
- Professional in dealing with senior teams and external contacts.
- Experience organizing and supporting events and quick learner with initiative to improve existing systems.
25. Construction Site Administrator (Project Site Operations)
The Construction Site Administrator manages high-level administrative support across project site functions including data entry, supply procurement, event coordination, and customer service, ensuring all activities align with established office procedures and safety obligations. Working with customers, vendors, and internal departments, this role maintains accurate records and responds promptly to operational needs that keep the project site running efficiently.
Duties
- Provide high level administrative support for project site by performing a variety of administrative functions as assigned in accordance with the office procedures.
- Provide high-level administrative support for the project site in accordance with office procedures.
- Perform data entry, file maintenance, and coordinate site events including daily meals.
- Procure office and janitorial supplies for the site.
- Deliver exceptional customer service over the phone and in person with customers, vendors, and internal departments.
- Adhere to safety obligations and complete additional tasks as assigned.
Required Qualifications
- High School Diploma and 30 units of business or construction-related college studies preferred.
- 2+ years of hands-on administrative support experience and valid driver's license required.
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent written and verbal communication skills.
- Strong sense of urgency, accuracy, and problem-solving skills.
26. Finance Administrator (Financial Statements Support)
Embedded within a client-facing finance team, the Finance Administrator develops accurate financial statements for clients through timely data entry into the firm's software package, general administrative support, and efficient turnaround management. Working closely with team members to meet daily deliverables, this role strengthens client satisfaction through organized, detail-oriented output in a professional finance environment.
Key Deliverables
- Perform accurate and timely data entry into the firm's software package.
- Provide general administration duties in support of the team.
- Maintain efficient turnaround times to meet client expectations.
- Work as part of a team to deliver daily deliverables.
- Fulfill maximum capacity requirements of the Personal Care Wing and Medical Facility.
Experience & Qualifications
- Some previous experience in an administrative role is desirable and experience in a finance environment is beneficial.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Excellent written and verbal communication skills with strong organizational skills and attention to detail.
- Willingness to learn new skills and systems
- Ability to prioritize work effectively in a fast-paced environment.
27. Executive Administrator (C-Suite Calendar & Travel)
Reporting to senior-level and C-suite professionals including SMDs, the Executive Administrator coordinates complex travel, manages passport and visa requirements, processes expense reports, and maintains team calendars across the department while serving as back-up coverage liaison with fellow admins. Partnering with the Conference Center, Service Desk, and internal stakeholders, this role runs the scheduling and logistical infrastructure that enables uninterrupted executive operations.
Accountabilities
- Maintain department team members' calendars.
- Maintain and manage team members' calendars, schedule meetings and conference calls, and proactively resolve conflicts.
- Liaise with the Conference Center and Service Desk as needed.
- Prepare and process expense reports in a timely manner.
- Coordinate complex travel arrangements and manage passport and visa requirements.
- Manage ordering and inventory of office supplies and coordinate back-up coverage with fellow admins.
- Maintain compliance with department, regulatory, and compliance directives.
Position Requirements
- 4+ years of experience supporting senior-level professionals including SMD and C-level executives.
- Proficiency with computer platforms and applications.
- Highly organized with excellent communication and interpersonal skills.
- Ability to multitask effectively.
- Fluency in English and knowledge of other languages.
28. Systems Administrator (Network Infrastructure & Security)
Sitting at the intersection of network infrastructure management and security operations, the Systems Administrator designs and maintains server and network environments for multiple clients with diverse requirements, ensuring high availability through monitoring tools, firewalls, and disaster recovery procedures. Operating across client environments and reporting to the VP of Operations, this role develops internal IT standards, trains staff on new technologies, and manages capacity and database performance in partnership with external vendors.
Strategic Responsibilities
- Install, upgrade, and manage network servers, technology tools, software, and hardware.
- Monitor system performance, troubleshoot hardware and software issues, and document problems and resolutions.
- Ensure security through access controls, backups, and firewalls and implement data protection and disaster recovery procedures.
- Lead desktop and helpdesk support efforts ensuring timely resolution of workstation and application issues.
- Develop internal work standards, manuals, and IT policies and train staff on new technologies.
- Manage capacity, storage planning, and database performance with partners.
Technical Qualifications
- BSc/BA in Information Technology, Computer Science, or related field and IT certifications in Linux, Microsoft, or networking are a plus.
- Proven experience as a Systems or Network Administrator with strong knowledge of systems, networking software, hardware, and protocols.
- Experience with databases, LAN/WAN networks, patch management, system security, and data backup/recovery.
- Ability to create scripts in Python, Perl, or similar and knowledge of ERP software upgrades.
- Excellent communication skills with strong problem-solving aptitude and a proven track record of developing IT strategy and helpdesk best practices.
29. Advancement Administrator (Fundraising & Donor Relations)
A key member of the Turning Point USA Advancement team, the Advancement Administrator supports all fundraising programs including direct response, grants, major gifts, and donor events, while running Salesforce reports and conducting research on individual donors and charitable foundations. Collaborating with the Advancement Administrative Manager, regional representatives, and the database manager, this role executes donor follow-up communications and event travel that directly advance the organization's fundraising goals.
Delivery Expectations
- Assist with fundraising programs including direct response, donor communications, foundations, grants, major gifts, and events.
- Review solicitation, cultivation, and collateral materials for existing and prospective donors.
- Assist with donor event strategy, direct mail program management, and coordination with the caging firm.
- Run Salesforce reports and maintain data hygiene in collaboration with the database manager.
- Conduct research on individual donors and charitable foundations.
- Interact with donors, execute follow-up calls and emails, and travel periodically for events.
Knowledge Skills & Abilities
- Knowledge of Salesforce or other donor CRMs and working knowledge of Google Drive and Adobe Acrobat.
- Excellent verbal and written communication skills with high integrity and confidentiality.
- Organized, self-starter, and goal-oriented.
- Strong ability to manage deadlines and competing priorities.
- Strong interpersonal skills and alignment with the mission and principles of TPUSA is required.
30. Systems Administrator (MSP Client Onboarding & Escalation)
Seamless onboarding of new clients and rapid resolution of escalated technical issues depend on the Systems Administrator, who builds and deploys client hardware including servers, switches, firewalls, and SANs while serving as the escalation point for the NOC and TAC.
Scope of Work
- Build and deploy new client hardware including servers, switches, firewalls, and SANs.
- Receive and resolve escalated customer and technical calls from NOC and TAC.
- Cooperatively test and work with external vendors and partners.
- Provide continual status updates to customers and project managers on tickets.
- Create trouble tickets for issues defined as out of specification.
Background & Experience
- Strong understanding of Microsoft Office 365, Server platforms, Exchange, Active Directory, Group Policy, DNS, DFS, and NPS.
- Strong understanding of networking (VLAN, NAT, DHCP, DNS), virtualization (VMware VCP preferred), and storage solutions.
- Experience with mobile device management and wireless design, implementation, and management.
- Excellent organizational skills with strong attention to detail and ability to multi-task and communicate across all levels.
- Highly motivated, adaptable self-starter able to work under pressure.
31. Construction Change Order Administrator (Civil Engineering Projects)
As the Construction Change Order Administrator, this role coordinates and prepares Change Management and Task Order documents, including cost proposals and negotiation positions, for construction projects managed by Harris & Associates. The Harris & Associates project team relies on this work to maintain accurate independent cost estimates, timely response timeframes, and effective liaison with the Environmental team for out-of-contract-scope change orders.
Project Responsibilities
- Assist with coordination, review, and preparation of Change Management and Task Order documents.
- Including cost proposals and negotiation positions.
- Provide independent cost estimates and coordinate response timeframes for change management documents.
- Coordinate deliverables for assigned tasks with the contractor and team members.
- Attend project meetings and interface with the Environmental team for change orders outside contract requirements.
Education & Experience
- College degree in Civil Engineering required and Professional Civil Engineering license highly preferred.
- CalTrans experience or experience working with CalTrans standards required.
- Construction or project management experience required.
- Experience with cost estimating software, CMS, and SharePoint.
- Ability to work independently with limited supervision using independent judgment and initiative on a construction site.
32. ESC Administrator (Healthcare Equipment Customer Support)
ESC Administrator runs the full cycle of customer support operations at Spacelabs Healthcare, processing Factory Certified sales orders, coordinating OEM vendor RMAs, opening and closing depot service calls, and resolving customer inquiries with an ownership mindset. The work directly supports world-class customer satisfaction by ensuring accurate ERP entries, timely loaner returns, financial credits, and escalation of priority issues in alignment with established ESC performance goals.
Key Responsibilities
- Process Factory Certified sales orders and handle returns, depot service calls, and general customer inquiries.
- Request RMAs from OEM vendors and communicate RMA numbers to customers.
- Identify and escalate priority issues and perform investigation processes for problematic accounts.
- Work with finance to issue credits and rebills and coordinate trade-in recovery with the service material planner.
- Contact customers for repair approvals and ensure timely return of loaner units.
- Verify entries for accuracy in the ERP system and meet or exceed established ESC performance goals.
Minimum Qualifications
- High School Diploma or equivalent required and Associate's degree or applicable certification for Level 1, 3+ years for Level 2, 5+ years for Level 3.
- Strong knowledge of customer/sales support software and ERP systems and advanced proficiency in Microsoft Office (Word, Excel).
- Strong telephone and customer service skills, including outgoing client calls
- Ability to work overtime and assigned shift hours.
- Must complete Spacelabs training and become fully competent in all assigned products and systems.
- Excellent English reading, writing, and verbal communication skills and demonstrates an ownership mindset and customer obsession.
33. Leave of Absence Administrator (HR Compliance & LOA Programs)
The Leave of Absence Administrator owns administration and interpretation of the Company's LOA program across FMLA, ADA, HIPAA, STD, and LTD, ensuring compliance with US and Canadian federal, state, and provincial laws while serving as the primary liaison with the Leave Third Party Administrator. Working with associates, managers, HRBPs, and Payroll, this role coordinates leave pay within the HCM system, maintains confidential records, and drafts policy revisions that keep the program aligned with evolving legal requirements.
Core Functions
- Administer and interpret leave programs in accordance with FMLA, ADA, USERRA, Pregnancy Discrimination Act, and Canadian leave laws.
- Communicate with associates regarding leave needs, documentation requirements, and return-to-work processes.
- Serve as main point of contact with the Leave Third Party Administrator and oversee absence claim management.
- Coordinate leave pay with Payroll and manage records within the HCM system.
- Advise associates, managers, and HRBPs on interactions between leave laws, PTO, workers' compensation, and disability benefits.
- Draft and recommend revisions to company leave policies and maintain complete and confidential records of all leave and accommodation requests.
Required Qualifications
- Bachelor's Degree in Human Resources or related field, or equivalent experience.
- Experience with benefits administration and leaves and knowledge of FMLA, ADA, and applicable state and provincial laws.
- Bilingual preferred.
- Proficient in Microsoft Office Suite and strong analytical, organizational, and problem-solving skills.
- Strong written and verbal communication skills with demonstrated ability to handle confidential information and maintain attention to detail.
34. Track & Trace HR Administrator (Workforce Compliance)
Reporting to the HR function within a manufacturing or fast-paced organization, the Track & Trace HR Administrator compiles case data, prepares Test and Trace communications for approval, conducts contact tracing, ensure effective day-to-day running of the department. Working closely with HR team members and employees across the site, this role keeps the TTA log accurate and confidential while maintaining effective relationships with internal and external contacts throughout the testing process.
Primary Duties
- Compile accurate data for each notified case and prepare draft Test and Trace (TTA) communications for approval.
- Liaise with employees to ensure they apply for optimised testing options and track progress of the testing process.
- Inform the site of negative
- Complete contact tracing for all symptomatic employees and liaise with HR to establish absence payments.
- Keep the TTA log and employee data up to date, accurate, and handled in strictest confidence
Skills & Qualifications
- Experience working within a manufacturing or fast-paced organisation in an administrative capacity.
- IT literate with up-to-date confidence in Microsoft Office.
- Excellent communication and multi-tasking skills with effective organisation and time management.
- Methodical with strong attention to detail.
- Ability to build effective relationships and handle conflict effectively.
35. Payroll & Helpdesk Administrator (Office Payroll & Facilities Support)
Reporting to the Office Manager, the Payroll & Helpdesk Administrator processes monthly payroll, including timesheets, P45s, and new starter and leaver actions, while also planning PPM and reactive call-outs, raising quotes, and ensuring customer queries are actioned within required timeframes. Partnering with suppliers, contractors, and internal staff, this role manages email and phone communications and performs general administration duties that keep both payroll and helpdesk operations running on time.
Duties
- Process monthly payroll including timesheets, deadlines, tax forms (P45s), new starters, leavers, and payroll queries.
- Plan PPM and reactive call-outs, raise quotes, and ensure all customer queries are actioned within required timeframes.
- Manage emails and phone calls.
- Liaise with suppliers and contractors.
- Perform general administration duties.
Experience & Qualifications
- Previous administration and payroll experience required.
- Good working knowledge of Microsoft Word and Excel.
- Excellent communication skills.
- Ability to work on own initiative to deadlines and under pressure in a busy office environment.
- Fluency in English and knowledge of other languages.
36. Legal Administrator (London Law Firm Support)
Sitting at the intersection of legal administrative support and business services, the Legal Administrator drafts and amends correspondence, assists EAs with document automation and time entry, and maintains compliance with firm quality standards across a team of approximately 87 EAs at the firm's London Head Office. Operating across practice groups and business services teams under the relevant Practice Support Manager, this role covers absences, coordinates events and hospitality, and facilitates knowledge sharing that enables consistent, high-quality legal support delivery.
Accountabilities
- Draft simple emails and standard form letters and amend and engross correspondence, documents, agendas, reports, and presentations.
- Assist EAs with document automation, expense claims (Chrome River), and fee-earner time entry (Carpe Diem).
- Book meeting rooms, restaurants, and taxis and arrange refreshments and assist with events and hospitality.
- Maintain stationery levels, update contact information in Dynamics CRM, and assist with document archiving and bundling.
- Support EAs by covering absences, managing increased workflow, and facilitating knowledge sharing within the team.
- Maintain compliance with quality standards and firm policies and undertake additional ad hoc duties as required.
Requirements
- Basic knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.
- Excellent attention to detail, grammar, and typing accuracy.
- Good interpersonal and communication skills with a collaborative, solution-focused, and professional approach.
- Excellent organizational skills with ability to multi-task, prioritize, meet tight deadlines, and remain calm under pressure.
- Willingness to learn new technology and adapt to change and ability to anticipate problems and escalate appropriately.
37. Customer Service Administrator (Product Enquiries & Emergency Response)
A key member of a South East Suburbs customer support team, the Customer Service Administrator handles inbound calls related to product enquiries, customer accounts, and emergency product malfunctions. Collaborating with internal teams on a part-time basis, this role applies strong attention to detail and calm problem-solving to deliver responsiveness.
Job Functions
- Administrative tasks related to product enquiries, customer accounts, and ad-hoc duties as required.
- Handle customer calls related to product enquiries and accounts.
- Emergency product malfunctions.
- Perform administrative tasks and ad-hoc duties as required.
- Maintain accurate records and manage workload.
Qualifications & Experience
- Strong computer literacy with excellent verbal and written communication skills.
- Fantastic attention to detail with practical time management skills and the ability to problem-solve.
- Warm, professional phone manner.
- Ability to maintain focus and calm in high-pressure situations.
- Willingness to complete a short online data entry test.
Editorial Process and Content Quality
This content is developed by the Lamwork Editorial Team using structured analysis of real-world job data, skill requirements, and hiring patterns.
Research framework by Lam Nguyen, Founder & Editorial Lead.
Reviewed by Thanh Huyen, Managing Editor.
Learn more about our editorial standards.