ACTIVITIES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

• Experience in tourism, marine, or resort environments in a senior role of responsibility
• Experience with local tidal and freshwater sport fishing methods
• Thorough understanding of the tourism industry and experience in a live-in resort environment
• General knowledge of BC coastal flora and fauna, marine wildlife, geography, and history
• Transport Canada Marine Operator certificates (SVOP, MED A3, Radio Operator Certificate & Marine First Aid) and boat handling skills
• Proficiency with the MS Office suite and Outlook, particularly MS Excel
• Must be fluent in English, second language
• Ability to recruit, interview, train, discipline, and terminate direct reports
• Ability to provide assistance and support, and maintain a positive and professional working environment

Supervisory scope and compliance obligations vary across senior care and resort settings, and how postings phrase these qualification requirements shows where each line is drawn.

• Supervisory experience in customer service
• Experience in achieving organizational objectives through the coordination of subordinate staff
• Experience performing individual tasks similar to those performed by direct reports while maintaining primary supervisory and organizational goal responsibilities
• Ability to analyze and resolve problems, determine work techniques, monitor for regulatory compliance, maintain production, interpret and create policies, and demonstrate solid subject matter knowledge
• Ability to establish departmental goals and objectives, function with independence, and make decisions on matters of significant importance
• Ability to manage human, financial, and physical resources, proactively assesses risk to establish systems and procedures to protect organizational assets
• Ability to determine appropriate action, develop systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives
• Ability to establish objectives and goals for the team, plan, organize, and manage workflow
• Ability to assign, monitor, and review work, evaluates direct reports' performance

• Certification (Adult, Infant, and Child Rescue)
• Possess First Aid Certification
• Experience in the hotel and resort activities field
• Ability to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers
• Ability to account for all funds collected through activity fees
• Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to interpret and create policies, procedures, and manuals
• Excellent customer service skills
• Proficient in time management and the ability to organize and manage multiple priorities
• Ability to take initiative and effectively adapt to changes
• Ability to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and established timeframes
• Cash handling skills, including the ability to count currency, make and count back change

ADC certification and Microsoft Office proficiency, for one, get concrete treatment in resume bullets that show these program competencies than this profile allows.

• Experience in managing a team in a service-led facility, such as a restaurant, attraction, retail unit, or sporting or leisure facility
• Experience managing a variety of functions with variable challenges and goals
• Experience in financial planning and management
• Strong customer service focus
• Excellent communication and collaboration skills
• Ability to establish and maintain cooperative working relations
• Ability to interpret and create spreadsheets
• Ability to use sound judgment, work independently with minimal supervision
• Strong analytical and problem-solving skills

• Ability to demonstrate enthusiasm, provide support, and encouragement
• Ability to actively listen and demonstrate attentiveness and empathy
• Must have commitment to quality work and pride in the workplace
• Professional member care and welcoming engagement
• Experience in activities at the supervisory level in a healthcare setting and additional requirements as mandated by state-specific regulatory guidelines (e.g., Certified Activity Professional)
• Experience working with seniors and adults with special needs
• Strong communication and engaging interpersonal skills
• Ability to multi-task and manage time effectively
• Ability to work a flexible schedule
• Working knowledge of Microsoft Office Word, Excel, and Outlook

• Strong ability to relate to all levels of staff, residents, families, and other professionals with patience, tolerance, and tact, excellent interpersonal skills
• Strong oral and written communication skills
• Proficient computer skills
• Strong leadership skills, good judgment, and the ability to supervise others
• Strong ability to motivate and inspire others while providing an outgoing, creative, and fun-loving environment
• Knowledge of retirement programming and community resources
• Experience in a social or recreational program, including experience in a resident activities program in a health care setting, or completion of a training program approved by the state
• Certification as a Therapeutic Recreation Specialist
• Proficient in the use of a personal computer

While this section covers qualification requirements, the CTRS and ADC certification pathways and salary outlook overview goes deeper into pay benchmarks and advancement timelines.

• Knowledge of the practical application of activity skills such as crafts, creative expression, music, art, and group leadership
• Ability to motivate and encourage residents
• Knowledge of how to adapt life enrichment skills to the cognitive and functional ability of each resident
• Ability to handle multiple priorities, competent in organization and time management skills
• Ability to make responsible choices, decisions, and act in the residents' best interest
• Experience in events or activities planning.
• Strong attention to detail.
• Excellent communications, organizational, and customer service skills.
• Strong knowledge of Microsoft Office Suite and Publisher. 
• Ability to communicate effectively through spoken word and in writing.

Map your ADC credentials to a resume that reads as a strong match.