ACCESS MANAGER JOB DESCRIPTION

An Access Manager decides who gets into which systems, and under what conditions. The seat owns the provisioning, recertification, and privileged-access controls that auditors test against frameworks like SOC2 and J-SOX, sitting between security leadership and the engineering teams that consume identity services. As cloud identities and SaaS footprints multiply, the role carries direct accountability when an entitlement review slips or a high-privileged group goes unaudited. It answers to information security leadership while serving every end-user who files an access request.

As the Access Manager, you govern identity lifecycle, entitlement certification, and privileged-access controls so that authorized users reach the right systems and audit findings stay clean. You operate inside an information security or IAM operations function, coordinating with the service desk, internal and external auditors, and downstream engineering teams.

Career Impact: Owning IGA and PAM controls against SOC2 and J-SOX establishes you as the named accountable party that audit and security leadership rely on for entitlement decisions.

Business Impact: Your recertification and provisioning discipline is what stops orphaned accounts and excess privilege from becoming the finding that fails an audit or seeds a breach.

Growth Opportunity: Mastering SailPoint-class governance and privileged-access tooling opens the path toward IAM architect or IAM operations leadership roles.

• Own the identity lifecycle, provisioning, and deprovisioning user access across joiners, movers, and leavers.
• Administer entitlement reviews and access certifications to satisfy recertification requirements and audit evidence.
• Govern privileged access, monitoring high-privileged groups, and credential vaulting for sensitive accounts.
• Manage access requests through the service portal, escalating items beyond defined authority per escalation paths.
• Partner with internal and external auditors, preparing evidence for J-SOX and SOC2 control testing.
• Lead a team of support analysts, resolving access incidents and tracking resolution against SLAs.
• Define IAM service metrics and reporting on the health and efficiency of identity services.
• Coordinate with engineering teams to embed access controls into new applications and cloud onboarding.

• Bachelor's degree in computing, information technology, or a related field, or equivalent work experience.
• Five or more years of identity and access management experience, with hands-on provisioning and entitlement work.
• Working knowledge of directory services and Active Directory, including users, groups, and policy concepts.
• Understanding of authentication and authorization standards such as SSO, MFA, SAML, OAuth, and OpenID Connect.
• Experience supporting audit and compliance regimes such as J-SOX, SOC2, or NIST.
• Practical scripting ability for access automation, reporting, and routine administrative tasks.
• Strong communication skills for technical, non-technical, and audit stakeholder audiences.

• Security or identity certifications such as CISSP, CISM, ITIL, or vendor identity credentials.
• Experience governing cloud identities and SaaS access across expanding multi-platform footprints.
• Familiarity with privileged-access management and identity-governance administration disciplines.
• Experience leading offshore or distributed support analysts across global time zones.

• Access-request fulfillment time, measuring turnaround against agreed service-level targets.
• Entitlement recertification completion rate, showing reviews closed within audit windows.
• Orphaned and stale account count, reflecting deprovisioning discipline at offboarding.
• Audit findings on access controls, tracking J-SOX and SOC2 exceptions per cycle.
• Privileged-account coverage in the vault measures how fully high-risk credentials are managed.
• Percentage of access tickets resolved within SLA, reflecting team operational health.
• Typical tools: identity governance (commonly SailPoint or Okta); privileged access (commonly BeyondTrust or Thycotic); directory services (commonly Active Directory or Azure AD).

• Base Salary Range: $110,000 to $150,000, depending on seniority and region.
• Bonus: Annual target bonus of 10 to 15 percent.
• Equity: Occasional RSU grants at larger enterprises; uncommon at mid-market.
• Health Benefits: Medical, dental, and vision with employer premium contribution.
• PTO: 15 to 25 days plus standard US holidays.
• Common Perks: Certification reimbursement, remote flexibility, and on-call differential where applicable.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available upon request throughout the application and employment process for qualified individuals with disabilities. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Given the role's access to sensitive systems, offers are contingent on a successful background check. Candidates must be authorized to work in the United States.

The Access Manager owns the National Office security strategy, conducting Security Risk Assessments, establishing Country Risk Ratings, and leading the in-country security team in alignment with security policy. Reporting through the National Director and Regional Security Director, the role supports crisis management and access negotiations to keep humanitarian programs operating safely in high-risk environments.

Key Responsibilities

• Develop, implement, and monitor the National Office security strategy in alignment with security policy to support operational priorities.
• Complete Security Risk Assessments, Country Risk Ratings, and Core Security Requirement standards in accordance with SSR guidelines, and lead the in-country security team.
• Carry out Security Risk Assessments with the National Director and Regional Security Director, establish and update Country Risk Ratings, and implement Core Security Requirements accordingly.
• Provide input and support to management in crises and critical incidents, and coordinate with People and Culture on stress management.
• Conduct security investigations, hold regular security meetings, and produce weekly and monthly reports analysing security, social, political, and economic information affecting programs.
• Ensure all incidents are reported, analysed, and acted upon, and implement an incident tracking system.
• Review and update the Security Management Plan, Annexes, and Standard Operating Procedures regularly, and ensure staff familiarity and compliance.
• Develop contingency plans for business continuity, maintain an Emergency Contact database, and keep security information updated on the Shepherd compliance system.
• Strengthen office and residential security standards, facility access procedures, fire safety equipment, and vehicle safety and security equipment.
• Update security induction materials, provide orientation to new staff within 48 hours of field arrival, and maintain a database of staff security trainings.
• Attend security coordination and local NGO network meetings, report relevant information to the National Director, and build networks for sharing security information.
• Assess field site communication equipment, conduct Security Risk Assessment and support visits to Zonal Offices, and ensure safety and security budget allocation in project proposals.
• Facilitate the development of an access strategy and framework, support new project openings through actor mapping and engagement strategies, and identify and address barriers to access.
• Develop relationships with local authorities, non-State armed actors, and power brokers, maintain internal maps of safe and constrained areas, and promote acceptance of the mission.
• Provide coaching, mentoring, and servant leadership, practise inclusive leadership, contribute to continuous learning and best-practice documentation, and perform other tasks assigned by the National Director.

Required Qualifications

• Relevant Bachelor's degree in Security Management, Risk Management, Strategic Studies, International Relations, Emergency Management, or General Management.
• Internationally recognized qualifications in Risk Management or Business Continuity are an advantage.
• Over five years in a relevant security management role in INGO or the private sector, with previous experience in the professional security arena, including INGO, corporate, military, law enforcement, or emergency services.
• Security management experience in humanitarian disaster responses, with experience working in Afghanistan an advantage.
• Sound knowledge of INGO security practices, with proven experience in Security Risk Assessments, Civil Military Coordination, Access Negotiations with Armed Actors, Security Planning, and Crisis Management in the humanitarian context.
• Understanding of setting threat or risk levels for specific contexts, considering the strategic and tactical situation in humanitarian response operations.
• Ability and willingness to travel internationally up to 20% of the time, including to high-risk environments at short notice.
• Ability to manage high-stress security events, with flexibility in work hours.
• Fluent in English, Pashto, and Dari.

Embedded within the IAG-OPS team, the Access Manager delivers access and user management services to globally located end-users while managing cyber attack risks across the SAP and AD object landscape. Working closely with the Global Service Desk, internal and external auditors, and other technical teams, the Access Manager ensures strict compliance with J-SOX controls and JTI Security Policies to protect enterprise systems and meet audit requirements.

Core Functions

• Provide access and user management services to globally located end-users, handling advanced IT service requests such as data, mail, and application access, mobile device management, security group membership, network and FTP shares, Unified Messaging, Intune provisioning, EPV and VDI access, and user account lifecycle management.
• Register all actions in the IT Service Portal, handle requests within access rights and scope, and escalate those beyond capability per established escalation paths.
• Process change requests on the IAG-OPS team per setup requirements or propose more beneficial technical solutions.
• Perform routine tasks, including Active Directory and high-privileged group audits, scheduled PowerShell scripting, ad hoc reporting, and Enterprise Password Vault safe management.
• Participate in projects and global initiatives, including AD account and group configuration, shared folder structure management, and market-specific automated solutions.
• Own security support requests from the Global Service Desk across Development, Quality, and Production systems, reproducing problems, investigating solutions, applying SAP role corrections, building roles per SAP Security standards, and confirming resolutions with end-users.
• Support the operational running of the access provisioning solution, ensuring efficient request processing, alignment to the GRM, and production of design specifications, testing procedures, and implementation guidelines.
• Acquire and maintain firm-level knowledge, share information with team members, and contribute to the Service Improvement process and Knowledge Base.
• Create and update process documentation, manuals, and audits, and apply updates to internal documents after team lead confirmation.
• Adhere to the internal schedule and hub operation time, and comply with policies, internal processes, SLAs, IT policies, and JSOX controls.
• Support audits, act as liaison with internal and external auditors, and participate in JSOX and quarterly audit meetings, ensuring appropriate responses to observations.
• Contribute to routine task automation, make semi-automation proposals based on effort-versus-benefit evaluation, and identify improvements to daily operations.
• Work closely with other technical teams to leverage existing and upcoming tools and systems, and develop and embed service level agreements with business partners.
• Maintain high levels of customer service through clear, courteous communication, deliver in line with SLAs, and maintain performance against agreed KPIs.

Qualifications & Experience

• University degree or equivalent.
• SAP and Security Training.
• At least five years of working experience in IT, preferably in AD objects, access management, and O365 management.
• Awareness of business and production systems, with good knowledge of compliance regulations such as J-SOX.
• Working knowledge of Microsoft AD, AAD, synchronization services, and object management, Exchange and Exchange Online object management, MS Azure and Office 365 services, including Intune, Teams, licensing, and Azure logs, and File Server resource and access management.
• Working knowledge of SAP Security and Authorizations, configuration experience in SAP modules, understanding of SAP controls and evidence documentation, and strong knowledge of SAP Security tools, maintaining SAP landscape integrity.
• Practical usage of PowerShell and custom code or app creation.
• Detailed knowledge of application and role testing, test procedures, and test scenarios.
• Excellent communication and inter-personal skills, customer service oriented, with the ability to work cross-functionally with other IT teams, including GSD, BTS, Development, Basis, and GTC teams.
• Analytical and detail-oriented, innovative, and creative, with strong analytical skills.

Reporting into enterprise security leadership, the Access Manager shapes the technology, operations, and governance of the Identity and Access Management program, overseeing the IGA and PAM functions, daily operations, and project delivery. Partnering with internal and external stakeholders and a team of support analysts, the Access Manager strengthens the company's identity posture across expanding cloud and SaaS environments.

Primary Duties

• Manage IAM operational tasks to streamline and centralize the Identity and Access Management function, and execute the IAM vision and strategic roadmap, including governance and oversight.
• Manage and administer on/off boarding, provisioning, user management, automation task status, audits, and other IAM-related tasks.
• Provide oversight to the IGA, access management, and PAM program, and act as a subject matter expert on key IAM principles, including authentication and authorization systems, identity lifecycle management, and identity governance.
• Generate solutions and policies supporting Identity Lifecycle Management, Identity Governance, PAM, and MFA for the company and consumers.
• Provide leadership governance to IAM solutions and tools, managing and expanding cloud identities and SaaS footprints, using technologies such as SailPoint, Thycotic, Okta, and Microsoft.
• Centrally manage user security, entitlement reviews, and certifications, and interface with internal and external stakeholders.
• Manage a team of support analysts, help with troubleshooting and issue resolution, manage SLAs, and maintain effective partnerships with teams, vendors, managers, leaders, and stakeholders.
• Participate in triage and outage calls, conduct root cause analysis, and engage in incidents and vendor escalation.
• Work with cross-functional teams to resolve tickets while providing the best user experience, and analyze processes and tools to enhance security and identity posture.
• Track team productivity, prepare dashboards, status reports, and metrics, and communicate audience-appropriate information to technical, non-technical, management, and executive audiences.
• Help design, implement, and operate enterprise information security service capabilities, and advise teams on IAM-related risks and security posture.
• Create IAM quality-focused deliverables and processes adhering to standards of quality, reliability, and confidentiality, and act as a point person for technology and business teams.
• Guide, coach, and motivate team members, develop career paths, solve team conflicts, and devise effective collaboration strategies.

Skills & Qualifications

• Bachelor's or Master's degree, or related technology degree.
• Certifications preferred, including PMP, ITIL, and Identity Certifications; CISSP, CISM, or ISC2 certification a plus.
• Over twelve years of experience in IT and related technology, including developing and running multiyear, complex technology initiatives and programs.
• Experience managing relationships with product and services vendors, and creating and maintaining enterprise relationships with internal and external partners.
• Knowledge of federated identity systems, directory services, role-based access control, SSO, MFA, and related identity standards such as SAML, OAuth, and OpenID Connect.
• Knowledge of Active Directory concepts, including users, computers, groups, policies, cloud infrastructure, database, and identity technical concepts.
• Familiarity with IAM and PAM tools such as Azure AD, Okta, SailPoint, and Centrify, knowledge of Agile processes and workflows, and a good understanding of DevOps concepts.
• Experience with Information Security frameworks such as NIST, SOC2, and HiTrust, Risk Management and Information Security strategy, tools, and technologies, managing cloud identities, implementing secure SSO, and creating and managing tickets in ServiceNow and ITSM processes.
• Good time management, communication, and presentation skills, with effective management of diverse and global teams.
• Required to work flexible shift timings supporting US business hours.

Sitting at the intersection of network engineering and customer service delivery, the Network/Telephony Access Manager builds smart connectivity solutions by balancing user requests for network, telephone, and cellular service against a limited budget. Operating across departmental staff, end users, and the Project Management Team, the Network/Telephony Access Manager improves service metrics and simplifies delivery processes for the organization.

Duties

• Evaluate customer response and feedback to improve service and simplify service delivery processes.
• Review key service metrics to proactively determine trouble spots and areas for improvement.
• Act as a technical resource and provide systematic solutions while working with departmental staff and the Project Management Team.
• Partner with end users and system developers to assist and develop smart, useful solutions.
• Balance customer requests for network, telephone, and cellular connectivity against a limited budget and support team to achieve the best possible results.

Requirements

• Bachelor's degree in computer science, management information systems, engineering, or a closely related field from an accredited college or university.
• An M.B.A. or M.S. with emphasis in telecommunications, computer science, information systems, IT security, or systems engineering is desired.
• Cisco Certified Network Associate (CCNA).
• Over two years' experience and strong working knowledge of access layer networking protocols for routing and switching, with full-time enterprise-class voice and data networking experience, substitutable year-for-year for the degree up to four years.
• Over two years of experience managing a team of technical personnel, with proven experience managing a team of multiple skill sets, and over two years managing a budget of $1,000,000 or more.
• Five years of progressively responsible IT industry experience preferred, with operational IT experience in a governmental or higher education institution desired.
• Quality customer service delivery with top-notch technical, troubleshooting, and problem-solving skills, and readiness to embrace change in evolving phone and wireless systems.
• Ability to communicate complex technical terms into relatable, understandable language, with excellent verbal and written communication, interpersonal, client engagement, and decision-making abilities.
• Ability to establish and maintain professional working relations with peers, colleagues, faculty, and personnel of external agencies.

A key member of the Emergency Department operations team, the Patient Access Manager leads Patient Access Registrars and Team Leads to exceed performance targets and drive process, cost, and patient satisfaction improvements. Collaborating across client leaders and hospital staff, the Patient Access Manager owns daily operational decisions and reviews facility-wide financial and operational metrics to achieve project objectives.

Core Responsibilities

• Challenge best practices and seek opportunities to drive process improvements.
• Own management decisions regarding daily operations within assigned hospitals.
• Partner with client leaders and collaborate on detailed reviews of facility-wide financial and operational metrics.
• Identify and capitalize upon opportunities for process, cost, and patient satisfaction improvement.
• Demonstrate the ability to gain buy-in and drive change across an entire client department, including leadership and staff.
• Engage the team to meet and exceed performance targets.

Requirements

• Two years of Emergency Department experience.
• Strong understanding of Patient Access and Revenue Cycle Operations within a hospital setting, or demonstrated relevant domain knowledge.
• Analytical skills, with an understanding of the Microsoft Office Suite.
• Strong communication and leadership skills, acting as a role model and coaching team members in core values.
• Interpersonal skills to establish oneself as a peer and a trusted partner for client counterparts.
• Change management ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Motivation and drive, with a desire for continuous learning, self-starting, and creating innovative solutions.
• Tenacity and grit for granular reviews and extensive process shadowing are foundational to success.

Improving patient access and reimbursement for the local portfolio depends on the Value & Access Manager, who leads health outcomes activities to generate timely data supporting brand strategy and addresses evidence gaps across product launch and life-cycle management. Based within Medical and working closely with commercial, regulatory, and market access colleagues, the Value & Access Manager develops health economic deliverables to gain and optimize reimbursement with public and private payers.

Activities

• Lead health outcomes activities to generate high-quality, timely data supporting brand strategy, working within Medical and closely with commercial, regulatory, and market access colleagues, and keep up to date on medical literature, competitor products, and scientific data.
• Act as a strategic partner to Medical for developing product- or disease-specific health outcomes evidence, including epidemiology, disease burden estimations, budget impact, and cost-effectiveness models.
• Identify and support local data generation plans for life cycle management and new launches, developing health economic deliverables to gain, maintain, or optimize reimbursement with public and private payers.
• Identify and engage external experts in scientific dialogue, generating insight, and work with local, regional, and global teams on evidence generation and regional initiatives.
• Communicate health economics, outcomes, and strategic recommendations across the organization, and provide training in evidence-based medicine and health economics to internal stakeholders.
• Serve as study delivery lead and technical expert, developing protocols, obtaining internal approvals, managing vendors and researchers, and ensuring study dissemination through abstracts and manuscripts.
• Coordinate with the local Named Safety Contact on pharmacovigilance matters, conduct monitoring and CAPA tracking, and contribute to department risk management.
• Act as a partner to compliance to ensure an efficient ABAC process and support training.
• Partner with Market Access and Commercial to apply metrics, communicate progress, and ensure competitive positioning of products.
• Apply strategic and tactical health outcomes and epidemiology, including critical appraisals, HTA submissions, budget impact, cost-effectiveness, cost-utility models, and observational studies.
• Apply excellent judgment, proactively seeking process improvement and solutions compliant with company values, and manage projects with strong planning, prioritization, and multitasking.

Education & Experience

• Medical Doctor, Pharmacist, or equivalent life science degree, with a Master's or equivalent in health economics, health outcomes research, epidemiology, or public health.
• Experience in the pharmaceutical industry, managed care, HTA bodies, academic institutions, hospitals, or healthcare consulting, specifically related to Health Outcomes, Economics, and Epidemiology evidence generation in a complex healthcare system.
• Wide range of therapeutic area expertise, with medical knowledge in basic science and disease areas, and knowledge and expertise in modifying and developing policies.
• Strong analytical, information search, and communication skills, with the ability to build relationships and work as part of a multi-disciplinary team, and quality, accountability, and customer-driven focus.
• Experience engaging local payers at a senior level, with a high level of personal accountability and integrity.
• Ability to manage a rich pipeline of new product launches and classic brands from pre-launch through Life Cycle Management.
• Proficiency in MS Office Suite, with familiarity with statistical, HO software, and HO models.
• Ability to train others, with excellent communication and presentation skills.

As the Access Manager, this role leads operations within the NMHC Access Division across registration desks, scheduling, hospital operators, physician referral, and financial clearance services, holding accountability for fiscal, human resource, and quality outcomes. The Access Division relies on this work to translate organizational mission into effective action while maintaining safety, service quality, and patient and customer satisfaction across the NM System.

Functions

• Establish, implement, and monitor the unit or service area capital and operating budget to achieve defined targets.
• Recruit and retain staff consistent with the human resource plan, and develop systems for the responsible use of all hospital and practice resources.
• Define and advance support systems, including Telecom, Scheduling, and Registration, in support of departmental, patient, and Access Division needs.
• Ensure all staff are trained and developed in all aspects of operations to optimize efficiency and effectiveness.
• Identify internal and external customers and their requirements, seek concurrent and retrospective feedback, and implement solutions as appropriate.
• Translate organizational vision into a unit vision that engages staff, and provide just-in-time feedback to improve staff performance and self-esteem.
• Track coaching discussions and performance to ensure accountability, and match staff talents and career interests with organizational opportunities.
• Examine ways to improve business relationships with customers, suppliers, and the community, and seek and share new ideas and best practices.
• Ensure measurement and achievement of key performance indicators, devise improvement strategies, and measure performance against goals in dashboards for customers.
• Ensure development, delivery, and maintenance of technical in-service and continuing education programs to support staff competence.
• Collaborate with medical leadership in developing and implementing programs and systems, and maintain current knowledge of technical and clinical department requirements.
• Monitor patient satisfaction regularly and take appropriate action based on customer feedback.

Experience & Qualifications

• Bachelor's degree in Health Care or a related field.
• Master's degree preferred.
• Progressive leadership experience.
• Experience in automated call center management, measurement, and reporting for Access Managers overseeing contact centers is preferred.
• Excellent communication and interpersonal skills.
• Proficient problem-solving and decision-making skills, with the ability to confront and resolve issues.

The Outpatient Access Manager manages the flow of patients through the healthcare facility, ensuring every patient is seen by the right doctor at the right time while coordinating communication between doctors, nurses, technicians, and other staff. The work directly supports efficient operations, accurate patient records, and timely billing by analyzing data to increase efficiency and decrease wait times.

Day-to-Day Responsibilities

• Analyze data to identify areas of improvement to increase efficiency and decrease wait times.
• Coordinate with insurance companies to receive pre-certification for treatment plans and to process claims for services rendered.
• Provide information about facility services and offerings to patients and other customers in need of care.
• Ensure all patient records are accurate and up to date, including allergies and other important medical information, and stored securely with access limited to authorized personnel.
• Coordinate with physicians and other staff members to ensure patients' needs are met throughout their stay.
• Manage patients' accounts to ensure all charges are billed correctly and timely.
• Review eligibility for healthcare coverage programs to determine if applicants qualify.

Technical Qualifications

• Associate's degree in a related field required, Bachelor's degree preferred.
• Three to five years of experience in the Revenue Cycle, Patient Access, or Patient Financial Services, with experience in hospital registration and scheduling systems.
• Three to five years of supervisory experience with strong scheduling and preregistration.
• Project management experience, with the ability to manage multiple priorities while meeting deadlines.
• Extensive knowledge of the relationship between Admitting, Clinical, and Financial Areas, and pre-service and point-of-service financial clearance activities.
• Demonstrated knowledge of federal and state regulations, third-party payer billing requirements, medical terminology, and ICD-10 and CPT-4 coding.
• Demonstrated proficiency with PC skills, including Microsoft Office, Excel, Word, PowerPoint, and Electronic Medical Records.
• Excellent communication, organizational, and analytical skills.

The Market Access Manager produces patient access strategies and tactics with supporting materials, focusing on advanced budgetary notifications, healthcare system preparation, and pull-through for new indications and products. Working closely with medical, marketing, and other cross-functional partners, the Market Access Manager ensures optimal patient access to new medicines in a changing stakeholder environment.

Key Responsibilities

• Implement patient access strategies and tactics with supporting materials, focusing on advanced budgetary notifications and healthcare system preparation, plus pull-through for relevant new indications and products.
• Engage with target customers and deliver agreed activities to ensure optimal patient access to new medicines in a changing stakeholder environment.
• Work cross-functionally to contribute to and influence pre-launch strategies.
• Align Patient Access activities with other key functions, such as medical and marketing.
• Utilise unique capabilities, including data assets, analytics, and end-to-end market access solutions, to develop bespoke customer materials.

Qualifications & Experience

• Degree-level qualification.
• Advanced experience in Patient Access launch strategies and solutions.
• Extensive experience in networking in a matrix management organisation, with knowledge of the NHS and the wider healthcare system.
• Strong strategic commercial insight, with the ability to unravel complexity and identify robust commercial opportunities in a local health economy.
• Expertise in project planning and management skills.
• Capability to lead a diverse group of customer stakeholders to action.
• Demonstrated ability to deliver results to the appropriate quality and timeline metrics.

Embedded within a senior leader's office at the Bank, the Access Manager develops strategic priorities by gathering and integrating information that promotes effective and profitable operation of the business/group. Working closely with stakeholders across the leadership team, the Access Manager interprets financial and business results, supports risk and compliance management, and improves operational effectiveness while tracking achievement of objectives.

Accountabilities

• Manage and lead a team capable of delivering desired business results, and act as a trusted advisor assisting in the development of business strategies and plans to meet changing needs and support future growth.
• Assist in developing strategic plans, support the determination of priorities and initiatives in partnership with the business, and work with stakeholders to establish key business initiatives supporting the strategic direction.
• Influence and negotiate to achieve business objectives, and recommend and implement solutions based on analysis of issues and implications.
• Lead the communication strategy and change management programs of varying scope, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Provide input into the planning and implementation of operational programs, and support the development and execution of strategic initiatives with internal and external stakeholders.
• Break down strategic problems, analyse data to provide insights and recommendations, and conduct independent review, analysis, and resolution of strategic issues.
• Monitor and track performance, address issues, and design and produce regular and ad-hoc reports and dashboards.
• Build effective relationships with internal and external stakeholders and ensure alignment between them.
• Act as the primary point of contact for service and customer complaint escalations, managing the process and communication to optimize customer experience.
• Ensure effective planning and control of unit operating expenses within budget, coordinate budgets and reporting, and employ systems to manage information.
• Integrate information from multiple sources to enable efficient processes, enhanced analysis, and streamlined reporting.
• Provide specialized consulting, analytical, and technical support, exercise judgment to diagnose and solve problems, and work independently, handling non-routine situations.

Professional Experience

• Post-secondary degree in a related field of study, or an equivalent combination of education and experience.
• Seven years of relevant experience, with deep knowledge and technical proficiency gained through extensive education and business experience.
• Identity Access Management and Active Directory experience preferred, with management experience preferred.
• SailPoint and PowerShell scripting knowledge preferred, with Spotfire and Power BI skills preferred.
• In-depth verbal and written communication skills.
• Collaboration and team skills.
• Analytical, problem-solving, and influence skills.
• Data-driven decision-making.

Reporting to sales management, the Field Access Manager develops health plan access pull-through opportunities by working closely with the field sales team, resolving customer access escalations, and providing education on access and reimbursement. Partnering with Market Access operations teams, including HUB and Trade, the Field Access Manager identifies access opportunities within a region and supports the company's growing commercial team.

Core Functions

• Fully understand product health plan access and policies, and effectively communicate this information to internal and external stakeholders.
• Educate customers about product acquisition, health plan access requirements, coding, and service offerings, and establish relationships with patient access stakeholders, including office management, administrators, billing and coding staff, and nurses.
• Respond with urgency to field sales team and service HUB provider customer escalations, questions, and recommendations related to access and reimbursement.
• Partner with sales management to identify access opportunities within a region and contribute to leading pull-through strategies and initiatives.
• Report access trends and customer issues internally, recommend regional solutions, and use tools to monitor industry and health plan access trends.
• Facilitate live training and education for sales partners and key customer locations.
• Achieve and maintain compliance with all applicable regulatory, legal, and operational rules and procedures.
• Collaborate with Market Access operations teams, including HUB and Trade, to identify customer needs and effective solutions.

Requirements

• Demonstrated experience in the pharmaceutical field, market access, trade, or reimbursement services, or over three years in a sales or sales leadership role, within a pharmaceutical commercial environment.
• Experience in educating provider offices in prior authorizations and understanding utilization management criteria.
• In-depth knowledge of public and commercial health plans, including reimbursement methodologies, coding, medical and pharmacy benefit design, and the health plan policy decision-making process.
• Understanding of healthcare provider site of care operational dynamics, systems, and buying processes for pharmaceutical products.
• Analytical skills to synthesize information from several data sources and identify regional trends and sales team objectives.
• Ability to work with multiple stakeholders in a collaborative, constructive manner.
• Strong verbal, written, and presentation communication skills, with the ability to communicate complex access and reimbursement information to a healthcare audience.

Sitting at the intersection of pricing and reimbursement and health outcomes research, the Market Access Manager leads market access strategies to achieve favorable pricing and funding for new and existing products within assigned disease areas. Operating across brand teams, local leadership, and key decision makers, the Market Access Manager manages pricing, reimbursement, healthcare policies, and HEOR to facilitate new product launches and drive access for AbbVie's therapies.

Strategic Initiatives

• Ensure regular, transparent, and productive collaboration between brand teams and local leadership to develop and prioritize market access requirements, strategies, and activities.
• Conduct and prepare for national pricing negotiations and interactions with the Hauptverband.
• Drive, manage, and coordinate all pricing, reimbursement, and payer outreach topics, and prepare customer-tailored value propositions for pricing and reimbursement negotiations.
• Serve as the prime contact for all Market Access and HEOR functions within associated disease areas.
• Coordinate all formal internal and external pricing and reimbursement processes in cooperation with brand teams and Regulatory.
• Coordinate and train PKAMs on the execution of access brand strategies, plans, and tactics, and coordinate external consultants to manage funding and reimbursement processes.
• Closely monitor the competitive pricing situation for the portfolio.
• Elaborate relevant payment flows within the payer landscape and understand the economic impact of therapeutic choices per payer segment.
• Conduct HEOR projects such as epidemiologic and pharmacoeconomic studies focused on new product launches to support value propositions.
• Identify opportunities for gathering and utilizing local real-world evidence on epidemiology, patient potential, treatment, and patient flows, in collaboration with Medical and the business unit.

Education & Experience

• University degree in economics or natural science.
• Comprehensive understanding of the Austrian pharmaceutical industry and healthcare policies.
• Deep insights into the pricing and reimbursement landscape and attached processes.
• Ability to build trustful relationships with key pricing officials.
• Ability to launch cross-functional projects and initiatives.

A key member of the Identity and Access Management team, the Front Door Engagement Analyst ensures that IT projects implementing new or amended services comply with IAM controls against corresponding company Security Standards. Collaborating across project teams and relevant stakeholders, the Front Door Engagement Analyst assesses access management requirements and communicates compliance with Policy, Standards, and Operational Risk Controls across the company estate.

Job Functions

• Independently assess an IT project's access management requirements and evaluate potential limitations, including Access Management and Requests, Recertification, Privileged Access, and Logging and Monitoring.
• Document project limitations and guide project teams where exceptions, dispensations, and risk acceptances are required.
• Provide project sign-off in accordance with project timescales.
• Conduct stakeholder management and procedural processes where required.
• Ensure issues and problems are fully analyzed and resolved within agreed timescales, take action to prevent recurrence, and record and report major issues appropriately.
• Communicate and document procedural changes where required, and maintain a high level of customer service.

Technical Qualifications

• Previous experience working within an IAM function, and experience working in IT Security or a related environment.
• Knowledge of company Policy and standards, specifically Access Management, and awareness of FIM Policies, Tools, and Procedures of privileged access review and monitoring.
• Experience working in a Risk or Control environment.
• Self-starter able to deliver exceptional performance and consistent results, accustomed to working with little direction, highly organized, and able to prioritize multiple work streams and challenging deadlines.
• Ability to drive end-to-end process enhancements and take ownership, with strong delivery focus, attention to detail, and ability to meet aggressive timeframes.
• Excellent communication, interpersonal, and negotiating skills, with equal focus on verbal and written communications.
• Excellent decision-making and problem-solving ability, strong analytical skills.
• Ability to make recommendations to management based on subjective and objective information.
• Flexibility to work and reach out to all business regions.

As the IAM Operations Manager, this role executes the ongoing operations and enhancements of IAM solutions at Carrier, maturing the operations organization and delivering operational excellence across services. The IAM organization relies on this work to operationalize new features and projects, define service levels and metrics, and ensure appropriate controls are selected as new IAM solutions are adopted.

Operational Focus

• Lead the ongoing operations and enhancements of IAM solutions, and lead the day-to-day operations of IAM solutions and services.
• Mature the IAM operations organization and deliver operational excellence.
• Operationalize new features, changes, and IAM projects once transitioned from IAM factory leads.
• Provide operational requirements to IAM projects and strategic initiatives, and build out additional operational support with the adoption of new IAM solutions.
• Engage in the review and design of new IAM solutions to ensure appropriate controls and tools are selected and operationalized, and participate in design activities and requirement gathering.
• Define IAM Operations service levels and service metrics, monitor the service ticketing system, and resolve tickets out of SLA.
• Align local and global processes, executing according to OLA and SLA to ensure quality of service and availability of IAM services.
• Manage remote and offshore extended teams and stakeholders, and engage with and influence stakeholders to ensure compliance, security, and operational requirements are met or exceeded.
• Develop monitoring and reporting on the health, effectiveness, and efficiency of IAM services.

Requirements

• Professional education and certification, such as CompTIA Security+, SSCP, CISSP, CISA, or CISM, preferred.
• Experience with information technologies such as operating systems, identity and access management systems, and advanced information security technologies.
• Experience working with Identity Management systems preferred, including SailPoint Identity IQ, BeyondTrust, Okta, and Digicert.
• Experience working in an IT Engineering or Operations role, leading other technical security staff, and mentoring junior engineers.
• Experience successfully leading teams through projects, troubleshooting, and resolving issues.
• Excellent leadership, teamwork, and collaboration skills, results-oriented, high energy, and self-motivated.
• Demonstrated ability to model and design methodical procedures, be innovative in procedure design, and perform quality work during stressful, high-pressure projects.
• Demonstrated ability to model independent sound decision-making and coach others to grow their decision-making skills.

The Market Access Manager owns pricing and reimbursement for the launch and lifecycle management of assigned assets, developing and executing reimbursement strategies for NHI to ensure speed to market with optimal pricing. Reporting under general supervision, the Market Access Manager negotiates with government authorities and collaborates with cross-functional teams to create long-term opportunities and address market access barriers.

Areas of Ownership

• Take responsibility for new and in-line product pricing and reimbursement, and develop and execute reimbursement strategy for NHI in collaboration with a cross-functional team to ensure speed to market with optimal pricing.
• Develop product dossiers with relevant clinical and economic data for submission in coverage decisions.
• Negotiate with government authorities and engage academic societies, key opinion leaders, and non-clinical stakeholders to address market access barriers.
• Develop a long-term market access strategy and lead strategic projects to address challenges from an evolving healthcare environment.
• Anticipate key trends in health policy and analyze organizational implications to prepare for environmental changes.
• Develop a strong platform to support Business Units based on an understanding of commercial and market access strategies.
• Lead local industry association working groups and advocacy efforts to shape the environment for patient access.
• Identify and solve issues on post-launch price management, understand specific price cut mechanisms, and anticipate impact to increase business predictability.
• Develop negotiation strategy through collaboration with cross-functional teams, and contribute to HEMA team operations.
• Take the lead on regular, proactive communication with Business Units, monitor reimbursement updates, and inform on current guidelines.
• Collaborate with regional and global HEMA partners, build an effective team, and develop an efficient organization.

Background & Experience

• At least a Bachelor's degree, preferably in life sciences or business.
• At least six to eight years' experience in the medical industry, with a strong understanding of healthcare policy, pricing and reimbursement systems, Health Technology Assessment, and pricing decision-making processes gained through intensive payer negotiations.
• Good verbal and written communication skills.
• Ability to influence, negotiate, and communicate with internal and external stakeholders.
• Ability to drive open conversations and challenge the status quo professionally and respectfully.

Reporting into the local market organization, the Market Access Manager develops and executes the country Market Access plan and reimbursement strategy for Specialized Nutrition products across National Healthcare programs. Partnering with Regulatory and Corporate Affairs teams and representing solutions with governmental authorities and healthcare associations, the Market Access Manager supports regional teams in implementing local programs for reimbursement and public procurement.

Key Deliverables

• Develop and execute the country Market Access plan and strategy for National Healthcare programs, and develop the reimbursement strategy for Specialized Nutrition products.
• Represent Specialized Nutrition solutions with governmental authorities, healthcare associations, business associations, and advocacy bodies.
• Interact with national and regional patient organizations, and collaborate closely with Regulatory and Corporate Affairs teams.
• Support regional teams in creating and implementing local programs for reimbursement and public procurement.
• Foster the development of guidelines for the Enteral Nutrition application.
• Organize internal and external education events, including symposia, speaker tours, lectures, advisory boards, round table meetings, and workshops.
• Proactively manage the external scientific environment and implement strategy and activities in line with the latest scientific developments.

Position Requirements

• Knowledge of English at an upper-intermediate level.
• Experience in the Healthcare or Pharma industry, with awareness of its challenges, and experience in Market Access and Reimbursement.
• Strong scientific, dietetic, and nutrition knowledge and expertise, including scientific analysis and data interpretation skills.
• Knowledge and understanding of various therapy areas, clinical guidelines, and published evidence.
• Good understanding of local regulations, guidelines, and applicable legislation to ensure compliance.
• Strong influencing and communication skills.
• Sense of business impact and business acumen.
• Ability to link strategy to clearly actionable initiatives.

The Identity and Access Management Administrator shapes, advances, and administers the IAM product while developing and continuously improving the user lifecycle process. Serving as the first point of contact for users worldwide, the Identity and Access Management Administrator creates and maintains identity and access management processes and security concepts to support IT operations and audits.

Role Responsibilities

• Create and further develop identity and access management processes and security concepts.
• Process formatted and non-formatted user authorization requests.
• Administer users with Betasystems Garancy IAM and Jobrouter workflow system.
• Create and maintain user and security roles.
• Consult and support IT operations, and support internal and external audits.

Knowledge, Skills & Abilities

• A degree in computing, IT, or a numerate discipline.
• ITIL certification V3 or higher in Service Management.
• Professional experience, preferably in IT security and basic business administration, ideally with experience in identity and access management systems.
• Knowledge of common operating systems with a focus on Windows, and good knowledge of concepts for user administration and authorization.
• Ability to see the whole IT architecture, with strong analytical skills, a structured approach, and high self-motivation.
• High resilience and a systematic, goal-oriented way of working for finding innovative solutions, with a mindset of continuous improvement and an affinity for improving security and authorization processes.
• High social competence, very good communication skills, and comfort working in an agile team, with a willingness to work staggered shift hours.
• Good knowledge of spoken and written English for communicating with stakeholders, with German language skills welcome.