ACCESS COORDINATOR JOB DESCRIPTION

Patients reach care through this desk first. The Access Coordinator handles the registration, insurance eligibility checks, and copay collection that decide whether a visit can proceed and whether the encounter will ultimately be reimbursed. The role sits inside a patient access or revenue cycle department and reports to a patient access supervisor, working beside schedulers, financial counselors, and clinical staff. Errors here surface later as denied claims and rescheduled appointments, so accuracy at intake protects both the patient's day and the organization's cash flow.

Scheduling, eligibility interpretation, and copay collection are the core of how the intake workflow unfolds day to day, and that page details what each shift actually involves.

As the Access Coordinator, you secure accurate patient registration, verify insurance eligibility, and collect point-of-service payments so downstream billing and clinical scheduling proceed without rework. You operate within a patient access or front-desk team in an outpatient clinic or hospital setting, escalating eligibility and authorization issues to financial counseling and supervisory staff.

Career Impact: Mastering insurance eligibility interpretation and prior-authorization workflows establishes you as a revenue-cycle resource credible with both clinical staff and billers.

Business Impact: Clean registration and verified benefits at intake reduce the downstream claim denials that delay reimbursement for the clinic.

Growth Opportunity: The eligibility, authorization, and scheduling expertise built here is the standard runway toward Patient Access Manager or revenue cycle analyst positions.

• Register patients and capture demographic, insurance, and referral data accurately into the electronic health record at intake
• Verify insurance eligibility and benefits, interpreting payer responses before scheduled visits
• Collect copays, deductibles, and prior balances, then post point-of-service payment transactions
• Obtain and track prior authorizations for office visits, testing, and procedures
• Schedule, reschedule, and cancel appointments, managing waitlists for designated clinical areas
• Coordinate with financial counseling and clinical teams to resolve eligibility and access barriers
• Maintain HIPAA-compliant handling of patient records and sensitive documentation
• Respond to patient and provider inquiries by phone, routing calls through multiline systems

Demonstrating 98% registration accuracy and prior-authorization turnaround carries more weight when backed by resume examples that show how to present registration accuracy across different settings.

• High school diploma or GED, or equivalent work experience
• One or more years of patient registration, scheduling, or medical front-office experience, with insurance exposure
• Working knowledge of medical insurance and ability to interpret eligibility system responses
• Competency in entering and retrieving data in an electronic health record system
• Strong telephone and interpersonal communication skills for patient-facing interactions
• Demonstrated accuracy in handling demographic, insurance, and payment data
• Ability to maintain patient confidentiality under HIPAA

HIPAA knowledge and eligibility interpretation are table stakes, so reviewing the competencies postings screen for at intake helps you gauge where your current proficiency sits.

• Familiarity with medical terminology and insurance verification procedures
• Prior call center or service center experience in a healthcare setting
• Experience in obtaining prior authorizations across multiple payer types
• Knowledge of point-of-service collection targets and copay reconciliation

• Registration accuracy rate, measuring clean demographic and insurance capture at intake
• Point-of-service collection rate against eligible copays and balances
• Insurance eligibility verification completed before the scheduled visit, as a percentage
• Prior-authorization turnaround time for visits, testing, and procedures
• Claim denial rate attributable to registration or eligibility errors
• Schedule fill and waitlist conversion for designated clinical areas
• Typical tools: EHR/practice management (commonly Epic); office productivity (commonly Microsoft Excel or Word)

KPIs like point-of-service collection rate and prior-auth turnaround make more sense in context of salary benchmarks, the CHAA certification, and advancement paths toward Patient Access Manager.

• Base Salary Range: $38,000 to $52,000 annually, varying by region and setting
• Bonus: Modest annual or performance incentive, if offered
• Equity: Not typical for this role
• Health Benefits: Medical, dental, and vision; often available to part-time staff
• PTO: 15 to 22 days, plus paid holidays
• Common Perks: Shift flexibility, tuition assistance, certification reimbursement

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Offers of employment are contingent on a successful background check and, where applicable, health screening consistent with patient-care settings. Applicants must be authorized to work in the United States. Reasonable accommodations are available upon request throughout the application process and employment. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law.

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The Administrative Assistant owns the routine administrative work that keeps day-to-day business operations running, handling office tasks such as managing mail, maintaining filing and database systems, and assembling presentation books. Reporting into the business team and interfacing with executive management, the Administrative Assistant ensures sensitive documents stay confidential while supporting departments across the organization.

Key Responsibilities

• Perform general office work.
• Answer telephones, direct calls, and take messages.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Conduct a meeting and room planning.
• Perform administrative duties, including printing, photocopying, faxing, and binding and assembling presentation books and meeting documents.
• Maintain and update filing, inventory, mailing, and database systems, manually or using a computer.
• Interact with other departments to complete tasks.
• Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.
• Process and manage company forms and paperwork.
• Support space planning and facilities issues, and order break room supplies, beverages, ice machines, and vending.
• Maintain the confidentiality of sensitive documents and matters encountered.

Required Qualifications

• Financial Services and, if possible, mortgage industry experience preferred.
• Proven track record of delivering timely and accurate information in a fast-paced environment.
• Highly proficient in Excel and Word.
• Excellent critical thinking, problem-solving, and mathematical skills, and sound judgment.
• Strong business acumen and ability to interface with executive management.
• Team player with strong attention to detail, and able to work independently.
• Discreet and able to demonstrate behaviors aligned with the organization's desired culture and values.

Reporting to the Practice Access Managers as the primary point of contact, the Access Coordinator delivers timely script fulfillment and account resolution updates while collaborating with the pharmacy team to surface relevant prescription information. Partnering with Management and Operations, the Access Coordinator improves patient outcomes and deepens relationships between Blink and providers' offices.

Core Functions

• Act as the primary point of contact for Practice Access Managers.
• Work with Management and Operations to understand customer and partner priorities.
• Provide script and account resolution updates to Practice Access Managers.
• Proactively resolve script processing delays by escalating problematic scripts to appropriate team members and queues.
• Promptly and accurately investigate issues submitted by the Practice Access Team.
• Highlight important notes and requests from the provider or Practice Access Team.
• Provide daily updates in CRM (Salesforce).
• Treat all information with sensitivity and confidentiality while maintaining professionalism.

Qualifications & Experience

• Experience in a pharmaceutical or healthcare office setting preferred.
• Track record of building collaborative cross-functional relationships and effectively communicating with various audiences.
• Self-starting, organized, and persistent, with attention to detail.
• Extremely strong oral and written communication skills.
• Able to demonstrate exceptional customer service via phone, email, chat, or SMS.
• Access to wifi, and comfortable learning and using new technology.

Embedded within the access team, the Access Coordinator shapes the coordination of visitor and contractor access to client properties, evaluating access requests and reviewing planning documents. Working closely with the Access Manager and the Head of Building Services alongside internal and external stakeholders, the Access Coordinator maintains a positive company image as the first line of contact online and via telephone.

Primary Duties

• Coordinate access for visitors and contractors to client properties as part of the access team.
• Aid and assist the Head of Building Services and the Access Manager.
• Evaluate and approve access requests and documentation, and liaise with internal and external stakeholders.
• Collate purchase orders, raise sales invoice requests, and book activities for supervised access requests.
• Review planning documents and coordinate responses to third-party contractors requiring access to clients' properties.
• Assist with in-house reviews and compliance of health and safety documentation.
• Maintain a positive and friendly company image by acting as the first line of contact online and via telephone.

Skills & Qualifications

• Qualification to NVQ Level 4 is desirable.
• Experience working in a professional office environment.
• Prior knowledge of telecommunications is beneficial but not necessary, and training will be provided.
• IT literacy, particularly in Microsoft Outlook, Word, and Excel.
• Diligent, motivated, self-managing, with good organisational skills.
• Commitment to outstanding customer service, and able to demonstrate excellent written and verbal communication skills.

Sitting at the intersection of registration operations and patient financial services, the Team Coordinator builds standardized work processes that result in consistent outcomes for the registration, admitting, and inpatient financial staff. Operating across assigned teams and reporting to the Manager of Patient Access Services, the Team Coordinator resolves operational issues related to census, admissions, and financial clearance while serving as a first-tier escalation.

Leadership Responsibilities

• Plan, supervise, coordinate, and direct the day-to-day operations of registration, admitting, and inpatient financial staff.
• Ensure the department meets its standard for performance and service to patients.
• Resolve all operational issues related to census, registration, admissions, and financial clearance.
• Provide leadership of assigned teams.
• Ensure high-quality standardized work processes that result in consistent outcomes, comparing favorably with relevant national benchmarks.
• Serve as the first-tier escalation for team members on task-oriented problems or issues.
• Support management in the promotion of staff development, and the allocation and coordination of daily work.
• Take accountability, in coordination with department managers, for direct human resource management responsibilities.

Requirements

• Two years of experience with Revenue Cycle Services strongly preferred.
• Expert knowledge of revenue cycle requirements and regulations.
• High level of interpersonal, problem-solving, and analytic skills.
• Effective written and verbal communication skills in both individual and group settings.
• Ability to promote teamwork and develop team members.

A key member of the inter-professional team, the Medication Access Coordinator leads pharmacy benefits investigation, coordination of financial assistance, and facilitation of prior authorizations to promote timely access to medications. Collaborating across payers, patients, and families, the Medication Access Coordinator serves as a front-line subject matter expert on outpatient pharmacy services and reduces patients' out-of-pocket expenses.

Duties

• Collaborate with the inter-professional team to enhance communication, coordinate care, and improve patient satisfaction.
• Serve as front-line subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance.
• Coordinate with stakeholders to ensure timely access to medications and respond to questions about available services and insurance benefits.
• Partner with patients to determine the most appropriate sources for medication needs, and refer patients to appropriate programs and resources.
• Review prescriptions with outpatient pharmacies to confirm medications to be dispensed, and provide the dispensing timeline.
• Resolve insurance-related issues and coordinate prior authorization requirements.
• Identify financial assistance programs, including manufacturers' assistance, copay assistance, and vouchers, to reduce patients' out-of-pocket expenses.
• Identify educational gaps and coordinate with qualified personnel to ensure patients' needs are addressed.
• Monitor program effectiveness through facilitation of data collection and reporting, and provide routine feedback on program impact and areas for improvement to leadership.

Education & Experience

• Exhibit exceptional customer service during interactions with patients, caregivers, and other health care professionals.
• High School Diploma or equivalent required, and completion of two years of college, business, or technical school preferred.
• Minimum of one year of related work experience, including customer service and familiarity with pharmacy insurance claims in a pharmacy or medical office setting, required.
• Working knowledge of computerized systems and third-party reimbursement practices.
• Microsoft Office competency, including Excel, Word, and PowerPoint.
• Organized, able to collaborate well with others, solve non-clinical problems, and communicate effectively.

Timely, compliant completion of user access requests depends on the User Access Coordinator, who owns provisioning across internal and external systems while adhering to the organization's Access Management policies. Based within the IT Governance team, the User Access Coordinator collaborates with U.S. and global functions on long-term initiatives to automate access requests in enterprise Identity and Access Management tools.

Functions

• Ensure User Access Provisioning requests are completed in a timely and compliant manner.
• Ensure completeness and quality of access provisioning evidence.
• Participate in long-term initiatives to automate Access Requests and Fulfillment in global enterprise Identity and Access Management (IAM) tools, collaborating with U.S. and global functions.
• Keep management informed of ongoing access management activities.
• Work with project managers and line managers to align expectations on access control for new or changed applications.
• Educate staff on processes for Access Management where needed.

Technical Qualifications

• Bachelor's degree or equivalent degree or experience.
• Experience working in a regulated, financial, or IT industry is a plus.
• Experience with Atlassian wiki tools, JIRA, and Access Automation Tools is a plus, and programming knowledge is a plus.
• Strong administrative and Excel skills required, and proficient with Microsoft Office and detailed data sets, including PowerPoint, Excel, and Word.
• Strong attention to detail and documentation required, and demonstrated ability to create clear and concise documentation.
• Strong communication skills and ability to communicate effectively with all levels of an organization, tailoring communication to the audience for maximum results.
• Able to work independently.

As the Patient Access Coordinator, the role owns accuracy across all areas of the Patient Access Department, meeting a 98% standard when identifying, scheduling, and registering patients and coordinating bed placement activities. The Patient Access Department relies on this work to ensure appropriate location of care, manage the death process per Mass General Laws, and uphold a Culture of Safety alongside Patient Flow Facilitators and Nursing Leadership.

Accountabilities

• Function with ease in all areas of the Patient Access Department, meeting the department standard of 98% accuracy when identifying, scheduling, and registering patients, and collecting 30% of eligible copayments.
• Monitor and manage workflow as directed in the health system's EHR, and display sensitivity to each patient's unique cultural needs.
• Coordinate bed placement activities, monitor bed occupancy, and collaborate with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care.
• Act as a point of contact for attending physicians on Pedi, elective pre-operative, and chemotherapy patients needing admission, and collaborate placement with appropriate nursing units.
• Review the elective surgical procedure schedule to ensure appropriate utilization and placement on specialty nursing floors.
• Assemble necessary paperwork, including federal and state-regulated documents, and enforce the physician suspension list.
• Manage the death process, including completing accurate Death Certificate Worksheets, calling the State Medical Examiner for Emergency Department deaths, communicating with the New England Organ Bank, and releasing to Funeral Directors per Mass General Laws.
• Effectively manage scheduling requests and accurately schedule, cancel, reschedule, and manage waitlists for designated areas.
• Complete with 98% accuracy, all required registration items, including demographic requirements, patient identification, scanning, interpreting insurance eligibility systems, and leveraging financial counseling teams as needed.

Position Requirements

• Foster a Culture of Safety, adhere to patient identification and universal precautions policies, and understand roles during hospital codes.
• High school diploma preferred, and two years of college preferred.
• Minimum one year of admitting experience to become proficient, and completion of NIMS 100 training.
• Computer experience required, and able to function using department computer programs, including internal and external websites, and downtime processes.
• Knowledge of medical insurance, and able to review, analyze, and act upon insurance eligibility system responses.
• Strong telephone and interpersonal communication skills, and demonstrated skills in customer service.
• Able to demonstrate problem-solving and critical-thinking skills.

State Systems Access Coordinator builds and maintains the State System Access Questionnaire, tracking which state systems the Data Processing Review team needs to access and the steps to gain and retain that access in support of PERM RC review completions. The work directly supports professional, efficient coordination with state IT staff, Empower AI IT staff, and the DP Review team while complying with CMS directives.

Activities

• Update and maintain the State System Access Questionnaire, and track all state systems the DP team will need to access.
• Track reviewers assigned to each state, and when access is achieved by each team member.
• Coordinate approval of system access forms with state points-of-contact, management, and the DP review team, and work with state POCs to gather access requirements.
• Train DP state teams on access requirements, and assist team members with meeting requirements and signing into all systems for the first time.
• Coordinate troubleshooting of access issues with the DP reviewer and pertinent IT members as needed.
• Report system access updates on trackers to the appropriate team members and to CMS.
• Comply with departmental policies, Statement of Work guidelines, and CMS directives and regulations about improper payments in the Medicaid and CHIP programs.
• Attend departmental and required education and training programs, and perform other projects or duties as assigned.

Knowledge, Skills & Abilities

• At least one year of work experience in a related field, and preferred candidates will have Help Desk or related experience.
• Knowledge of VPNs and multi-factor authentication, and familiarity with system access processes and requirements.
• Familiarity with HIPAA compliance.
• Knowledge of and ability to use Microsoft Word, Excel, and Internet applications.
• Must have a valid driver's license for the state of residence, and no adverse actions pending or taken by any State or Federal licensing board or program.
• Ability to articulate complex problems to an audience with varying levels of expertise.
• Ability to adapt to a changing work environment, multi-task between competing priorities, track complex information accurately, assist users of varying experience levels, troubleshoot issues with IT team members, and communicate updates internally and externally.

Embedded within the lead data center building's admin space, the Access Coordinator produces all physical badging site-wide and manages clearance changes that align with the current access control approver policy. Working closely with Operators to schedule changes based on escort requirements, the Access Coordinator gives the site team a deeper understanding of customer access management processes and systems.

Technical Responsibilities

• Manage all physical badging site-wide, and create physical badges for new hires after onboarding accounts are processed.
• Process replacement badges for damaged, lost, or stolen badges, and process physical badges for terminated employees.
• Provide access management oversight for site lobbies and gates to ensure officers are trained and aligned on current policies, procedures, and systems.
• Create and manage site-wide clearance changes, including role-based and space-based clearance changes, to align with the current access control approver policy.
• Manage clearance changes associated with individual spaces, and coordinate with Operators to schedule changes based on escort requirements.

Experience & Qualifications

• Must possess a high school diploma or equivalent.
• Bachelor's degree in protective service, business, or related field, or Associate's degree or 60 credits in criminal justice with current or prior active military service.
• Graduate of a Certified Public Safety Academy in law enforcement, adult corrections, or firefighter field, or service in a Military Occupational Specialty related to law enforcement or security, or a minimum of 8 or more years of active service in any military branch.
• 2 years of verifiable data center security experience.
• 3 years of verifiable private or corporate security experience.
• Strong technical aptitude, system access, and working knowledge of SOC operations.

Reporting to the AACE program on the Clarkston campus, the Access Coordinator develops accommodations for students with hearing loss and other disabilities through an interactive process compliant with ADA and the Board of Regents. Partnering with faculty and students as a liaison, the Access Coordinator advances student retention, academic progress, and equity of access while supervising student employees.

Functions

• Review and assess documentation, determine functional limitations, and assign appropriate accommodations for students with hearing loss and other disabilities, with the goal of student retention, academic progress, and student development via equity of access.
• Act as a liaison between faculty and students to facilitate the effective implementation of accommodations in the classroom.
• Oversee testing accommodation at the assigned campus and others as directed.
• Enter student data in the accommodation management software.
• Provide orientation and training for students on the use of support services and assistive technology.
• Collect and report data on activity and compliance for Division and Unit reports.
• Supervise, train, and evaluate student employees.
• Promote increased awareness of access, accommodations, and inclusion by providing Q&A forums for faculty and staff, and participating in outreach events and orientations.
• Develop, plan, and implement campus-wide programs and events to promote access for students with disabilities, and help develop procedures to facilitate the transition from high school to postsecondary education.
• Attend conferences and trainings for relevant professional development as available.

Minimum Qualifications

• Bachelor's degree and two years of related experience, or a combination of education and related experience.
• Master's degree in Counseling/Rehabilitation, Education, Psychology, or similar related fields preferred.
• Three years of working with individuals with access and accommodations issues, and experience in the supervision of student staff.
• Knowledge of ADA and 504, and of the ADA and USG BOR guidelines.
• Ability to review documentation and complete the interactive process.
• Ability to follow oral and written instructions, and perform heavy lifting when required.

The Widening Access Coordinator refines outreach programmes for targeted schools, colleges, Job-Centres, and partner organisations, coordinating academic support, mentoring, career guidance, and off-campus events. Working closely with the Admissions team and external partners such as school tutors and careers officers, the Widening Access Coordinator drives engagement in higher education among applicants from underrepresented groups.

Day-to-Day Responsibilities

• Assist in outreach programmes for targeted schools, colleges, Job-Centres, and partner organisations, coordinating academic support, mentoring, career guidance, off-campus events, seminars, and workshops.
• Work with the Admissions team to implement contextualised admission processes, and encourage more engagement in the uptake of higher education.
• Liaise and coordinate with internal contacts such as academic and non-academic staff, senior managers, admissions officers, programme leaders, and the marketing team.
• Liaise with external contacts such as members of the public, school and college tutors, advisers, and careers officers, and establish new links with relevant organisations and employers.
• Provide comprehensive advice to applicants from underrepresented groups through talks, seminars, and workshops.
• Work with employers in organising career fairs and employer engagement events.
• Prepare internal and external Impact Reports, and update and maintain the AP Database.
• Undertake any other duties commensurate with the pay grade and hours of work.

Professional Experience

• A degree in education, public relations, social sciences, or a relevant and equivalent qualification.
• Experience of widening participation and working with young people preferred.
• Experience in scheduling, planning, organising, and evaluating events and activities preferred.
• Excellent computer skills in word processing, spreadsheets, and databases are required.
• Excellent command of the English language and good communication skills.
• Good management and organisational skills, and the ability to build and maintain linkages with stakeholders.
• Ability to work under pressure, plan and prioritise own workload to meet deadlines, and work effectively as part of a team.
• Willingness to undertake training, and must be eligible to work in the UK.

Embedded within the patient access function, the Clinical Access Coordinator oversees billing preparation, patient scheduling, and cash drawer reconciliation in Epic, gathering and sending billing for consults and testing at non-Epic facilities. Working closely with physicians and mid-level providers, the Clinical Access Coordinator advances accurate registration, authorizations, and follow-up that keep patient access running smoothly.

Scope of Work

• Gather, prepare, and send billing for consults and testing at non-Epic facilities, and register patients for billing not captured through Epic, organizing manual billing and sending to billers.
• Respond to CRM requests for appointments, and proactively schedule and follow up with testing, managing the follow-up report.
• Balance and close the cash drawer in Epic, prepare deposit slips, deposit money into the bank, and confirm the deposit in the Epic deposit tool.
• Complete preregistration functions such as validating patient demographic information and verifying medical benefits and insurance information.
• Collect copays and prior balances, post payment transactions, and obtain authorizations for office visits, testing, and procedures.
• Check patients in and out, scan documents into Epic, and prepare charts for office visits.
• Work charge review and claim edit workqueues, and proactively manage the wait list.
• Schedule procedures with the patient and hospital, and advocate for MyChart sign-up.
• Collect, sort, distribute, and prepare incoming and outgoing mail, and provide information about services, physicians, and facilities.
• Communicate with physicians and midlevel providers regarding schedule and patient issues, order supplies to maintain inventory, support medical record requests, and proactively report office issues to the supervisor.

Background & Experience

• High school diploma or GED, or one to three months related experience or training, or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical, financial services, or demanding customer service environment.
• Medical terminology and obtaining insurance verifications are preferred.
• Experience operating a PC and using software applications.
• Call or Service Center experience.
• Organized and detail-oriented.

Reporting through the Access Coordination Unit leadership, the Access Coordinator develops and supervises ACU staff and operations, running a 24/7 access hotline that conducts real-time interventions with relevant authorities to resolve access incidents. Partnering with UN-environment authorities, the Access Coordinator advances humanitarian access negotiations and civil-military coordination while administering the Emergency Coordination Portal.

Strategic Responsibilities

• Supervise and manage the staff of the ACU and their tasks to effectively meet the goals of the ACU.
• Operate a 24/7 access hotline to conduct real-time interventions with relevant authorities to resolve access incidents.
• Administer and maintain the Emergency Coordination Portal.
• Maintain and share with relevant authorities the online humanitarian locations notification system.
• Provide information and advisories, and support on the movement of personnel via website, emails, and mobile app.

Education & Experience

• Master's degree, or equivalent, preferably in political or social science or international relations, and a relevant Bachelor's degree, combined with relevant training and experience, may be accepted in lieu.
• Other pertinent qualifications in related skills, such as negotiations, are an advantage.
• At least 7 years of progressively responsible experience in team management, preferably in a humanitarian, development, and security context.
• Experience in dealing with access issues, preferably in the UN environment in Israel and the oPt, is an added advantage.
• Demonstrated experience in the international arena dealing with security-related issues, and prior experience in access negotiations and civil-military coordination, is desirable.
• Knowledge of UN policies, procedures, and operations is desirable.
• Fluency in spoken and written English, and working knowledge of another UN official language, is an asset.

Timely service to patients depends on the Patient Account Coordinator, who produces work orders and coded entries for data entry and secures documentation to comply with payor requirements. Based within the patient services function and communicating with patients, physicians, and clients, the Patient Account Coordinator verifies benefits and assures the flow of service from the initial contact with the device.

Core Responsibilities

• Code and prepare work orders for data entry to ensure timely service to patients.
• Secure necessary documentation to comply with payor requirements.
• Verify benefits and pre-certify services.
• Maintain professional conduct, appearance, and communication with patients and co-workers.
• Provide patients with information courteously and explicitly.
• Assure the flow of service from the initial contact with the device.

Skills & Qualifications

• High school diploma or GED.
• Knowledge of anatomy and medical code is a plus.
• Competence and familiarity with procedures of varied payors, and Call Center experience in a healthcare environment, is a plus.
• Proficient in Microsoft applications, including but not limited to Outlook, Word, and Excel, and excellent phone and computer skills.
• Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff.
• Ability to perform in a high-productivity, fast-paced environment, meet deadlines, and prioritize diverse responsibilities.
• Ability to document accurately and concisely, and maintain sensitive information in confidence.

A key member of the front desk team, the Patient Access Coordinator develops a smooth check-in and check-out experience, collecting co-pays and deductibles, scheduling appointments, and entering patient demographics into EMR. Collaborating across testing patients and clinic staff, the Patient Access Coordinator guides accurate registration while maintaining HIPAA policies and procedures.

Duties

• Check patients in and out, and collect co-pays and deductibles.
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients.
• Prepare the front desk before the start of the clinic, confirming benefits for all testing patients, printing schedules, preparing paperwork, and checking messages.
• Enter patient demographics, insurance, and referral information into EMR.
• Maintain and follow HIPAA policies and procedures.

Requirements

• High school diploma or GED required.
• Prior medical office experience preferred.
• Must be at least 18 years of age.
• Strong computer skills, and excellent communication and customer service skills.
• Must be a quick learner, organized, and team-oriented, and able to work independently.
• Ability to travel to satellite offices as needed.

Sitting at the intersection of disability documentation review and accommodation implementation, the Access Coordinator oversees reasonable and appropriate academic accommodations for a full caseload of students in AccessibleNU. Operating across faculty, ANU staff, and campus liaisons, the Access Coordinator ensures determinations align with the ADA, Sections 504 and 508, and University policies through the interactive process.

Areas of Ownership

• Maintain a full caseload of students, evaluate requests for disability accommodations, and provide ongoing accommodation support for undergraduate, graduate, and professional students.
• Interpret disability documentation, including medical, educational, and psychological assessments, and conduct intake interviews to determine reasonable accommodations.
• Ensure accommodation determinations align with the Americans with Disabilities Act, Sections 504 and 508 of the Rehabilitation Act, state and local disability regulations, the Fair Housing Act, relevant caselaw, and University policies.
• Generate creative and practical solutions for current and emerging needs, including accommodations for off-site placements such as clinical settings, internships, and practicums.
• Use the office database (AIM) to maintain student files, including sending accommodation emails, maintaining confidential documentation, scheduling appointments, and documenting communications.
• Engage with faculty and staff via the interactive process to assist with the implementation of complex accommodations while upholding essential course and programmatic requirements.
• Provide support and facilitate conversations with faculty and students when accommodation issues arise.
• Participate in developing and implementing strategic planning goals, and perform back-up functions such as front desk duties and test proctoring.
• Provide consultation services, information sessions, training, workshops, and programming about disabilities to University constituents and local and state communities.
• Attend and present at conferences and workshops, stay abreast of current research, and anticipate future needs and trends of postsecondary disability issues.

Education & Experience

• Bachelor's degree in higher education administration, rehabilitation counseling, social work, psychology, disability studies, or related field, and a Master's degree in the same fields preferred.
• Minimum of one year related experience in the postsecondary environment working directly with students with various disabilities, and prior work with undergraduate, graduate, professional, and online students with disabilities preferred.
• Knowledge of the ADA, Section 504, and Section 508, and their application to accommodation determination.
• Familiarity with the complexities of medical documentation, including interpretation of test results such as the WAIS and Woodcock-Johnson, and other diagnostics within the DSM-5.
• Proficiency with a range of assistive technologies and adaptive equipment, and knowledge of learning styles and Universal Design for Learning.
• Demonstrated experience working effectively with diverse populations, and the ability to problem solve, collaborate, negotiate, and exercise independent judgment.
• Highly developed facilitation and communication skills, and proven conflict mediation skills.
• Ability to work both independently and in team settings.

The Access Coordinator creates and coordinates user access and maintenance for client systems and software, troubleshooting access issues, and coordinating new user set-up across EMR, Practice Management Systems, Mpower, and payer websites. Reporting to the Director of Systems and the Manager, the Access Coordinator guides Help Desk support and weekly access reporting that keep the team's systems running reliably.

Job Functions

• Support and coordinate access and maintenance for users to client systems and software, and troubleshoot user access when issues arise.
• Provide new user access support to employees, and coordinate new user set-up in all client systems, including EMR, Practice Management Systems, Mpower, and payer websites.
• Coordinate new user set-up in systems outside the company, and coordinate termination of users in all internal and external systems, including portal access.
• Provide weekly access and delay reports to the management team.
• Stay up-to-date with changes from the client's systems, educate the team, and maintain portal training documents and patient handouts.
• Program and update phone system, extension, voicemail, and forwarding, and troubleshoot issues.
• Document and track company systems and computer equipment support issues to identify recurring or system-wide issues, and maintain a tracking list of new employees receiving access.
• Assist with Help Desk support requests, including opening tickets, being the primary contact, troubleshooting, and keeping managers and providers updated.
• Answer phones and triage calls appropriately, cover for lunch breaks and vacations, and assist other admin departments as needed.
• Handle projects for the Director of Systems and the Manager as assigned.

Technical Qualifications

• High School diploma or equivalent required.
• 2-3 years of relevant administrative support experience, including answering calls experience, and administrative experience in a Medical Office environment preferred.
• Medium to Advanced skill level in Microsoft Word, Excel, and Outlook, and ability to navigate the internet proficiently.
• Attention to detail, strong organizational skills, and the ability to effectively multitask.
• Ability to communicate in a precise and clear manner, verbally and in writing, and professionally through email, adhering to standard business email etiquette.
• Strong ethics and the ability to handle highly sensitive information with discretion and confidentiality.
• Professional appearance, behavior, and communication.
• Ability to work at a high level of efficiency without constant supervision, independently, and within a team, working well with others in a cooperative and supportive manner.

Embedded within Sweetser as the first point of contact, the Access Coordinator executes incoming call handling, registration, and appointment scheduling while providing exceptional customer service and a positive professional image. Working closely with clients seeking services, the Access Coordinator coordinates immediate access to Sweetser programs by sharing information about available resources.

Work Activities

• Receive and process all incoming calls using a multiline phone, answering quickly and professionally, assisting callers, and transferring if necessary.
• Collect and input into the Electronic Health Record all required registration, demographic, and insurance information.
• Assist clients with scheduling and rescheduling appointments on the phone and in person.
• Check clients in for appointments, verify client information, and make necessary updates.
• Gather information from clients, which may include scanning documents.
• Process clients' paperwork, including release of information and collection of copays as appropriate.
• Identify, utilize, and maintain resources needed to communicate effectively with internal and external customers.

Qualifications & Experience

• High School diploma with some secondary education preferred, or a minimum of four years working in a related field.
• Valid state driver's license.
• Experience in a healthcare setting, working with insurance companies and referral sources, and experience working in a call center environment are a plus.
• Strong communication skills and the ability to provide customer service.
• Ability to multi-task and to be flexible.
• Demonstrate the ability to operate basic office equipment, including telephone, copier, fax, computer, and printer.
• Persons with lived experience in the Mental Health or Substance Abuse system are encouraged to apply.

The Access Coordinator elevates the activities and flow of work for the patient access area, assigning tasks, training patient service representatives, and developing programs to improve appointment utilization. The patient access area relies on this work to resolve operational problems, audit the reconciliation of day sheets, and adjust schedules across employees, patients, and physicians.

Operational Focus

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor the performance of, and assist in training patient service representatives.
• Screen candidates, recommend hires, conduct performance appraisals, and recommend corrective counseling.
• Develop, implement, and oversee programs to improve appointment utilization, such as reminder and follow-up on no-show and cancellation programs.
• Coordinate activities and resolve operational problems, and make adjustments in employees', patients', and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum Qualifications

• High School Diploma or GED, and an Associate Degree may substitute for one year of experience, or a Bachelor's Degree may substitute for the experience requirement.
• Minimum two years of outpatient scheduling experience interacting with patients, physicians, and other departments on a problem-resolution basis, or minimum three years of external outpatient scheduling experience resolving patient scheduling and coordinating the work of others.
• Requires critical-thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Requires frequent data entry, sitting, standing, and walking, normal or corrected vision, hearing, and speech, and occasional lifting or pushing up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.