WHAT IS AN APPLICATIONS SUPPORT INTERMEDIATE ANALYST ?
The Applications Support Intermediate Analyst is responsible for end-to-end support for SAP Analytics Cloud & Analytics Hub, including upgrades, migrations, and user support. They develop expertise in specific areas, document technical articles, and best practices, and provide production support for existing and new reports. The role also requires strong visualization skills to implement stories for customer business KPIs and collaboration with various teams to ensure process compliance and system performance.
Need-to-Know Overview of an Applications Support Intermediate Analyst
1. Applications Support Intermediate Analyst Duties and Responsibilities
- Need to work with the MI Center of Excellence as the project team for the MI/BI portfolio.
- Work as a visualization expert to implement visualization stories for customer’s business KPI’s.
- Review and contribute to the solution knowledge base with specific areas of expertise, develop and document enterprise knowledge in the form of technical articles, and best practices.
- Provides production support for the new and existing Analytics Cloud reports and their administration.
- Responsible for supporting Operations Service Manager to ensure services are delivered compliant to process standards and controls.
- Knowledge of SQL and relational, also OLAP database management systems concepts and structures
- Migration of reports/universes/ users along with security settings from one dev/stage to Prod Environment using Promotion Management tool following Change Management Process.
- Monitoring day-to-day scheduled jobs.
- Consulting skills with the ability to communicate effectively at all levels of business and in a global and regional team environment.
- Provide strong predictive analytics expertise in the development of new solutions as well as the improvement of existing solutions.
- Work with SAP Support in case any issue is not resolved internally.
- Provide Support, Design, configuration and testing services of core business objects functionality when required (Launchpad, Universe, Crystal, SAP BW, Dashboard, Analysis for OLAP, Analysis for Excel, Workspaces, User roles);
- Provide proactive services in relation to identifying potential SAP Business Objects functionality improvements and/or resolving SAP Business Objects functionality and processing areas of concern;
- Undertake SAP Business Objects Incident resolution tasks including completion of all related system and documentation activities in accordance with Standard Operating Procedures and/or KPI’s;
- Adhere to ITIL V3 processes, standard operating procedures, SLA’s and KPI’s, ASAP Methodology, etc
- Responsible to support process improvements to continuously improve the stability and performance of the applications.
- Perform service transition from development to support and Identify system bottlenecks and opportunities for betterment.
- Interacting in a partnership with other groups, suppliers, and customers.
2. Applications Support Intermediate Analyst Skills, Abilities and Experience:
- Bachelor's Degree preferred.
- Minimum five (5) years of significant SAP experience mainly on SAP Analytics Cloud and SAP Analytics Hub.
- Experience in the connection of different on-premise and cloud data sources.
- Experience in SAC administration and Security like (User Creation, Teams Creation, Custom Roles).
- Experience with Cloud Connector and Cloud agent.
- Experience with Live and import data models functionality.
- Perform requirement gathering for Model, Story and Dashboard / Agenda development.
- Hands-on experience in building models, dimensions, stories and digital boardroom.
- Knowledge of Planning, Allocations and VDT (Value Driver Tree).
- Experience in creating Dashboards and Agenda in Digital boardroom.
- Experience in creating mobile compatible dashboards in SAC.
- Experience in troubleshooting dashboard performance issues.
- Ability to help in educating users on SAP Analytics Cloud and data integrity concepts and tool functionality.
- Should be able to drive and work on the functional data integration with planning and Analytical reporting.
- Good knowledge of data warehousing and visualization concept of reporting.
- Create unit test cases and perform unit testing
- Create necessary documentation as per methodology.
- Able to work in shifts on a rotation basis.
- Knowledge of and experience with High Availability, Disaster Recovery pertaining to SAP Applications and Database
- Communication architecture/process between various aspects of SAP Analytics Cloud & Analytics Hub integration with BO 4.2 tools and CMC, DB’s, HANA DB & BW.
- Experience or working knowledge of Python scripting & R.
- Working knowledge on HTML, CSS and at least one leading Javascript framework.
- Knowledge of Smart prediction, Time series forecasting predictive model and Regression predictive model.
- Knowledge on Predictive Time Series Forecast.
- Experience with IT controls, compliance and security.
- Certifications in Analytics Cloud, Business Objects Enterprise, BO Administration, Business Intelligence Platform & Web Intelligence is a plus.
- Experience in Cloud Administration is desirable.
- Knowledge of applicable data privacy practices and legal compliance requirements