WHAT IS A SALES CONSULTANT?

The Sales Consultant interacts with clients face-to-face and over the phone, applying product knowledge to meet diverse business needs. They ensure quality service by understanding Quadient systems, delivering confident presentations, and staying updated on software and hardware changes. Additionally, they develop new business through networking, provide technical advice, and maintain customer relationships to promote additional products and upgrades.

Need-to-Know Overview of a Sales Consultant

1. Sales Consultant Functions

  • Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs
  • Ensuring quality of service by developing a thorough and detailed competency of Quadient systems and processes
  • Identifying and developing new business through networking and courtesy and follow-up calls
  • Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
  • Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
  • Providing technical advice to customers on all aspects of the installation and use
  • Networking with existing customers in order to maintain links and promote additional products and upgrades;
  • Handling hardware or software problems and faults and referring on to specialist technical colleagues
  • Managing own diary in order to organise and prioritise daily and weekly goals;
  • Contributing to team or progress meetings to update and inform colleagues.
  • Demonstrable evidence of analysing and documenting business processes

2. Sales Consultant Qualifications and Requirements

  • Demonstrable experience of writing Requirements Specifications for IT systems
  • Experience of responding to tender documents
  • A good knowledge of MS Office suite of applications e.g Word, Excel, Visio, PowerPoint and Project
  • Experience of working in a Pre-Sales role for a Software company, (Accounts Payable or Accounts Receivable automation is a big plus for us!)
  • Previous experience with document management software and business critical print process within organisations
  • Ability to manage own time and work priorities
  • Ability to be able to provide the correct information to the relevant parties within a timely manner
  • Proven experience interacting directly with end users & customers.
  • Results orientated with good communication and interpersonal skills
  • Ability to adapt style of delivery from technical to non technical
  • Strong organisation, networking, and interpersonal skills
  • Excellent oral and written communication and solid facilitation and teaching skills