What Does A User Experience Do?

WHAT DOES A USER EXPERIENCE DO?

Published: Dec 29, 2025 - The User Experience (UX) Professional works closely with users, clients, product owners, and development teams to understand project goals and design user-focused solutions. This position involves creating prototypes, evaluating user feedback, and presenting design recommendations to enhance product functionality and experience. The individual also contributes to strategic planning by identifying new opportunities and independently addressing complex design challenges across multiple platforms.

A Review of Professional Skills and Functions for User Experience

1. UX Architect Details

UX Strategy: Lead product user experience strategy, research, identify and work directly with customers and consumers, using stakeholder interviews, competitive audits (business and UX), and user research to understand and validate product concepts and direction.
Design Iteration: Create enjoyable customer experiences by iterating on designs and gathering feedback to constantly improve products.
Requirements Prioritization: Transform needs prioritized by business goals into testable questions.
Industry Awareness: Keep abreast of industry developments and new technologies.
Interface Design: Design and evaluate visual human interfaces using user-centered design principles.
UX Documentation: Develop UX-related documentation, such as requirements, research findings, journey maps, use cases, user profiles, and mental models.
Information Architecture: Define the information architecture and interaction flow of applications.
Stakeholder Presentation: Present conceptual diagrams, wireframes, and prototypes to key stakeholders.
Data Analysis: Analyze usage data to gain deeper product understanding, KPIs, and craft recommendations.
User Research: Conduct surveys and interviews with internal team members, product experts, and external customers.

2. UX Design Lead Tasks

UX Strategy: Develop and execute a UX strategy across the portfolio of client-facing digital apps.
Content Architecture: Lead the development of current and future state content ecosystems, structures, and maps.
Information Architecture: Elevate the UX Information Architecture practice to develop dynamic, cohesive and intuitive digital ecosystems and products.
Information Planning: Orchestrate the development of information planning and future state hierarchies, taxonomies, and nomenclatures.
Audience Modeling: Develop audience hierarchies and scenario-based archetypes definition.
Service Design: Participate in the design of multi-channel client journeys and Service Design blueprints.
User Interaction Analysis: Understand how users will interact with content across tactical and intuitive user flows from macro to micro interactions.
User Research: Perform stakeholder interviews and lead user research plans to identify user-centered scenarios and provide contextual client insights.
Project Management: Utilize strong project management skills to develop UX roadmaps, communicate status, and deliver value iteratively.
Cross-functional Collaboration: Collaborate closely with Business stakeholders, Product leaders, Scrum Masters, Digital Managers, Designers, Researchers, and IT Architects to deliver best-in-class experiences for clients.
Thought Leadership: Act as a thought leader inside and outside the organization in content architecture and strategy.
Design Facilitation: Facilitate Design Thinking sessions to foster a culture of collaboration and inclusion.

3. UX Developer Overview

Systems Analysis: Analyze hardware and software interfaces, collaborate with appropriate individuals when indicated, develop solutions for issues, test, and implement recommendations for optimizing system resource usage.
Dashboard Development: Create multi-source dashboards to meet customer specifications through analysis, understanding business needs, effective conversion of source data, design proposals, and other requirements, and collaboration with co-workers and clients on development, testing, go-live, and maintenance.
Stakeholder Participation: Attend and participate in meetings that pertain to assigned responsibilities.
User Support: Provide end-user support and training.
Report Validation: Test and validate reports with users and provide training during implementation.
Policy Compliance: Comply with all corporate and departmental policies and procedures and applicable governmental regulations.

4. UX Engineer Responsibilities and Key Tasks

User Flow Design: Design user flows and interfaces for sophisticated applications and processes.
Prototyping: Build interactive prototypes to validate user workflows and experience.
Design Automation: Make automated systems that document design, experience, and other guiding principles for UI in products.
Design Documentation: Document design goals with wireframes, mockups, comps, and other artifacts to communicate system designs, workflows, processes, and requirements to team members.
Engineering Guidance: Guide the engineering team's iteration on workflows and interface designs.
Tooling Advisory: Advise on the implementation of automated tooling to improve UI quality throughout the development pipeline.
Analytics Instrumentation: Work to guide the instrumentation and analytics of applications.
Usability Testing: Write usability test plans to collect feedback and understanding from real users.
Test Reporting: Document, present, and communicate the results of usability testing and ideas/plans for improvement.

5. UX Lead Roles and Responsibilities

Strategic Balance: Balance user needs and business goals.
Stakeholder Collaboration: Partner, collaborating and influencing key business, product, and technology stakeholders to design experiences that balance business goals with technical feasibility.
Solution Influence: Influence the scope, approach, and high-level solutions for new and iterative cross-product and platform customer experiences.
Problem Solving: Solve complex problems and identify the ambiguities and opportunities of new product development.
Product Definition: Adept at identifying Epics and Stories for the Product and Design team.
Decision Communication: Articulate the thinking behind decisions to help team members, product partners, and leadership stakeholders make informed decisions.
Team Hiring: Responsible for hiring and onboarding new design team members.
Team Mentorship: Mentor team members with technical, communication, and leadership skills.
Design Review: Responsible for being hands-on in reviewing the UX team members' work and helping them grow.
Design Systems: Drive Design System and Pattern best practices and ensure team members support the system on an ongoing basis.
Design Leadership: Serve as a thought leader for design at the Center for Digital Health, driving innovation alongside product management and engineering partners.

6. UX Manager Role Purpose

Design Leadership: Help lead the design vision and people management functions for Platforms, a broad set of product touchpoints that covers administrative controls, specific personas, and more.
Persona Design: Deeply understand entire blockchain personas and build intuitive interfaces that support their customer journeys.
Product Initiatives: Lead system-wide and company-wide product design initiatives that can be measured and drive business results.
Adaptive Leadership: Embrace fast-paced startup culture and shift from individual contributor to manager depending on the needs of the day.
Business Acumen: Gain a deep understanding of business objectives, users, market opportunities, and competition.
Product Knowledge: Become well-versed on the iTradeNetwork products, clients and their personas.
Product Design: Deliver designs for the product and contribute to the overall direction of the product.
Executive Collaboration: Work closely with Engineering and Product Management, C-staff and other key leadership to drive critical initiatives through from ideation to completion.
Design Feedback: Actively seek and provide design feedback and design approvals and collaboratively improve the design process.
Design Systems: Actively enhance and grow the design system within iTradeNetwork.

7. UX Researcher Additional Details

Research Strategy: Lead the strategic research vision for the team.
Strategic Collaboration: Employ projects strategically in partnership with squads and other teams.
Research Leadership: Drive research processes and focus on what the organisation needs, leading to meaningful user-centred actions.
Research Advocacy: Champion UX research at every level of the company.
Methodology Design: Responsible for framing problems and providing optimal research methodologies.
Project Management: Manage research projects with internal stakeholders and external agencies.
Research Planning: Scope, plan, and lead extensive research activities, from open-ended exploratory research to concept validations.
Usability Research: Design and run usability studies and focus groups, conducting interviews, brainstorming, and functionality workshops with internal teams as well as users.
Workshop Facilitation: Develop and facilitate workshops and co-creation sessions internally and externally, as well as plan roadmaps.
Testing Alignment: Align usability test plans with business objectives, developing hypotheses and success metrics needed to measure effectiveness.
Strategic Partnership: Act as the strategic partner to the product and design functions, and direct the organisational research focus according to OKRs for each squad.
Vendor Management: Liaise with third-party research tool providers to determine the best tools available.
Team Mentorship: Mentor and guide the research team towards organisational goals, and foster enthusiasm for attending and setting up company meet-ups and knowledge-sharing sessions.

8. UX Specialist Job Summary

Partner Collaboration: Collaborate with partners to understand their goals and business needs.
Cross-functional Collaboration: Work closely with Product Owners (POs), UI designers, copywriters, business analysts, and developers.
UX Design: Develop the flows, information architectures, wireframes, prototypes, and functional specifications of the desired experience.
User Validation: Validate user needs and work closely with the UX research team to test solutions by creating interactive prototypes.
Stakeholder Influence: Convince the partners of the solution.
Design Community: Actively participate in the internal design community.
Trend Monitoring: Monitor and share the best trends.

9. UX Writer Details

UX Writing: Write clear, concise interface copy for mobile apps and desktop product experiences.
Content Strategy: Define the voice, tone, and usability of content across product experiences.
Designer Collaboration: Work directly with product designers to distill complex systems into clear, concise, and compelling interface copy.
Copy Wireframing: Create wireframes for copy and content solutions.
Content Editing: Write new and edit existing copy with input from cross-team stakeholders.
Feature Collaboration: Work collaboratively on new feature development, naming conventions, user flows, and product logic.
Process Definition: Define the UX Writing process within the team.
Style Guidelines: Establish and contribute to style guides and own the shared nomenclature of product experiences.
Content Validation: Collaborate with cross-functional teams to validate the performance of written content in product experiences.
Team Participation: Actively participate in the Product Design team, shaping how the team works together and grows.