WHAT DOES A PROPERTY MANAGER DO?

Published: Nov 24, 2025 - The Property Manager attends to tenant requests, ensures compliance with property regulations and health and safety standards, and coordinates maintenance and repairs. This role involves supporting strategic property, lease, and portfolio management objectives while preparing reports and conducting inspections. The manager also maintains supplier compliance, delivers exceptional client service, and assists with project implementation and innovation.

A Review of Professional Skills and Functions for Property Manager

1. Property Manager Roles

  • Portfolio Management: Manage a portfolio of approximately 110 properties.
  • Stakeholder Liaison: Liaise with tenants, landlords, and contractors.
  • Lease Preparation: Prepare leases and breach notices.
  • Lease Sign-ups: Be in charge of lease sign-ups.
  • Maintenance Coordination: Handle repairs and maintenance.
  • Property Inspections: Conduct entry, exit, and routine inspections and prepare reports.
  • Tenant Screening: Responsible for reference checking tenants.
  • Issue Resolution: Troubleshoot issues and communicate with all stakeholders.
  • Conflict Resolution: Handle RTA mediation and attend court hearings.
  • Invoice Processing: Responsible for completing invoices.
  • Safety Compliance: Manage smoke alarms and pool safety compliance.

2. Property Manager Roles and Details

  • Business Engagement: Work as part of the business engagement and portfolio execution pillar within the bank's corporate real estate services and location strategy, which manages the global portfolio.
  • Portfolio Compliance: Ensure that the portfolio is managed in line with the Bank's real estate policies and procedures and complies with the Bank's real estate approval processes and guidelines.
  • Vendor Management: Ensure that service partners deliver value for money.
  • Property Advisory: Provide property management and strategy advice to the business.
  • Regulatory Reporting: Responsible for some regulatory monthly reporting.

3. Property Manager Roles and Responsibilities

  • Facilities Support: Provide facilities and purchasing support to assigned branches, locations, and other sites.
  • Facility Maintenance: Ensure facilities are well-maintained to support bank operations.
  • Preventative Maintenance: Perform preventative maintenance and repair requests.
  • Asset Management: Manage company furniture and equipment assets.
  • Space Planning: Maintain seating charts and floor plans.
  • Employee Support: Support new hires, transfers, and terminations.
  • Vendor Coordination: Schedule, plan, and oversee vendor work for satisfactory and timely completion.
  • Regulatory Compliance: Ensure safety and compliance with all regulations, including banking, building, and others.
  • Supply Management: Ensure company facilities are stocked with sufficient supplies to meet organisational needs.
  • Repair Logging: Maintain repair logs for facilities.
  • Contract Management: Monitor and manage leases, vendors, and other important contractual obligations.
  • Invoice Processing: Review, approve, and process vendor invoices for payment.
  • Inspection Handling: Ensure timely and accurate handling of all inspections, including equipment, fire, and security.
  • Access Management: Manage and maintain building access and alarm credentials.
  • Project Support: Support project work as directed by the AVP, Facilities Manager.

4. Property Manager Responsibilities and Key Tasks

  • Applicant Referencing: Responsible for the referencing of applicants.
  • Tenancy Agreements: Prepare tenancy agreements for tenants.
  • Deposit Management: Accountable for deposit registrations.
  • Contract Negotiation: Negotiate contract renewals.
  • Stakeholder Liaison: Liaise with landlords and tenants.
  • Contractor Coordination: Liaise with maintenance contractors.
  • Statutory Checks: Arrange statutory checks, e.g., Gas and EICRs.
  • Arrears Management: Responsible for chasing arrears.
  • Property Inspections: Responsible for property inspections and end-of-tenancy processes.
  • Administrative Support: Responsible for landlord reporting, utilities management, and general administration.

5. Property Manager Functions

  • Asset Management: Manage retail assets (more than 700 shops).
  • Data Management: Set up a comprehensive and up-to-date database.
  • Lease Monitoring: Monitor lease renewals.
  • Contract Management: Manage the contractual relationship in coordination with the lawyers.
  • Risk Management: Monitor lease rights and manage related risks.
  • Budget Monitoring: Set up budget monitoring aimed at optimising rental expenditure.
  • Budget Tracking: Follow the rent budget.
  • Negotiation Strategy: Define a renegotiation strategy/priorities in order to optimise the budget.
  • Negotiation Leadership: Lead these negotiations.
  • Market Analysis: Monitor the market rental values of the portfolio to adapt the right renewal/leave strategy in coordination with the Development and Finance departments.
  • Collections Oversight: Monitor collection operations.
  • KPI Reporting: Ensure the reporting of the main KPIs.
  • Site Search: Search for premises in the context of openings or moves.
  • Team Support: Respond to requests from local teams.
  • Location Assessment: Identify the most relevant areas/premises in partnership with them.
  • Owner Negotiation: Approach owners and lead discussions/negotiations.
  • Deliverable Control: Provide supervision and control of deliverables.
  • Network Prospecting: Be in charge of prospecting the network.
  • Move Coordination: Coordinate moves and closures.
  • Team Supervision: Supervise a project coordinator.

6. Property Manager Details

  • Goal Setting: Establish community goals and objectives consistent with the Mission Statement, Core Values, Strategic Plan, and Home Office policies and procedures.
  • Performance Alignment: Assure that plans and actions meet established goals and objectives.
  • Strategic Planning: Develop long-term strategies to address operational and capital plans, major projects, community improvements, staffing needs, programs, and services.
  • Housing Collaboration: Work in conjunction with the Director of Affordable Housing.
  • Financial Management: Manage the financial aspects of the community, including capital and operating budget development, analysis, administration, and forecasting.
  • Regulatory Coordination: Work in conjunction with the Director of Affordable Housing within the Low-Income Housing Tax Credit (LIHTC) and Housing and Urban Development (HUD) frameworks.
  • Purchase Approval: Review and approve all purchases of supplies, equipment, and contracted services for the community.
  • Fair Housing Marketing: Be in charge of marketing fair housing to prospective residents, the community, and the general public in compliance with LIHTC and HUD regulations.
  • Applicant Support: Provide home visits for applicants with disabilities.
  • Resident Onboarding: Welcome and orient new residents to the community and manage unit turnover.
  • Occupancy Management: Maintain occupancy levels according to LIHTC, HUD, and standards.
  • Community Maintenance: Oversee maintenance of the community (building and equipment) to ensure the health and safety of residents and staff.
  • Regulatory Compliance: Ensure that operating procedures comply with LIHTC, HUD, and all other applicable regulations and requirements.
  • Regulation Monitoring: Stay current on all regulations, requirements, and standards.
  • Agency Reporting: Ensure compliance with government agency reporting requirements and interpret and apply LIHTC and HUD rules, regulations, policies, and procedures.
  • Staff Management: Interview, hire, train, supervise, and motivate employees and manage staff performance.
  • Resident Relations: Foster positive resident relations and act as liaison between resident groups, the Home Office, and the Board of Directors.
  • Resource Awareness: Maintain awareness of available community resources.
  • Issue Reporting: Communicate issues and concerns regarding all aspects of community operations to Home Office staff.
  • Policy Development: Develop, recommend, and implement policies, procedures, and internal community house rules and regulations in conjunction with Home Office Management staff.
  • Committee Participation: Participate as a member of staff on task forces and committees.
  • Research and Promotion: Conduct research, prepare recommendations, and participate in promotional activities.
  • Risk Management: Serve as Facility Risk Manager, overseeing loss prevention and control activities under the Corporate Risk Management Program.
  • Safety Oversight: Implement all safety programs with the Director of Facilities, including oversight of the Safety Committee and Disaster Preparation Plan.
  • Safety Compliance: Ensure safety program requirements are met and co

7. Property Manager Functions

  • Maintenance Management: Accountable for day-to-day property maintenance issues.
  • Planned Maintenance: Responsible for planned maintenance.
  • Invoice Processing: Be in charge of invoice management and processing.
  • Quotation Sourcing: Obtain competitive quotations.
  • Stakeholder Reporting: Report to the landlord and tenant.
  • Insurance Handling: Responsible for insurance claims.
  • Safety Compliance: Organise safety certification and remedial works.
  • Deposit Negotiation: Negotiate and distribute the deposit.
  • Policy Compliance: Comply with the Savills Employee Handbook, including Health and Safety responsibilities.
  • Legislation Compliance: Comply with all current legislation affecting the business.
  • Income Awareness: Understand office income opportunities in relation to fees charged for Savills' services not included as standard.
  • Team Support: Work and support all central services, the local office, CRM/s and own CPM team, and provide cover for other portfolios at all times, particularly during sickness and holidays.
  • System Maintenance: Ensure all management systems are kept up to date and maintained.
  • Contractor Approval: Ensure that only approved and suitable contractors are instructed.
  • Work Order Management: Raise work orders for all works.
  • Risk Review: Obtain risk assessments and method statements for work.
  • Invoice Management: Be in charge of processing all invoices.
  • Customer Service: Deliver excellent customer service at all times.
  • Fee Management: Raise supervisory fees where terms of business allow.
  • KPI Achievement: Responsible for achieving set KPIs.
  • Quality Checking: Responsible for peer checking all management visit reports.

8. Property Manager Details and Accountabilities

  • Rental Management: Maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
  • Rate Setting: Establish rental rates by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
  • Tenant Attraction: Attract tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of the location and services, and showing units.
  • Lease Negotiation: Contract with tenants by negotiating leases and collecting security deposits.
  • Financial Management: Accomplish financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective action.
  • Property Maintenance: Maintain property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping and snow removal services.
  • Systems Maintenance: Maintain building systems by contracting for maintenance services and supervising repairs.
  • Property Security: Secure property by contracting with security patrol services, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
  • Policy Enforcement: Enforce occupancy policies and procedures by confronting violators.
  • Reporting Skills: Prepare reports by collecting, analysing, and summarising data and trends.
  • Goal Achievement: Accomplish organisation goals by accepting ownership of new and different requests and exploring opportunities to add value to job accomplishments.

9. Property Manager Additional Details

  • Enquiry Management: Attend to all property management-related enquiries and requests.
  • Compliance Oversight: Ensure all property compliance and Health and Safety requirements are met.
  • Maintenance Coordination: Arrange maintenance and repairs.
  • Supplier Compliance: Manage Health and Safety compliance of suppliers.
  • Client Service: Provide a high level of personalised and professional service to clients.
  • Strategic Support: Support the strategic direction of the client's property, lease, and portfolio management programmes and standards.
  • Documentation Preparation: Assist in the preparation of documentation, including reports, approvals, and reviews.
  • Property Inspections: Undertake property inspections.
  • Project Support: Assist with projects and drive innovation.

10. Junior Property Manager Job Summary

  • Portfolio Support: Support Property Managers to manage their portfolios and ensure client satisfaction.
  • Policy Compliance: Ensure policies and procedures are upheld within the department.
  • Property Management: Participate in property management duties, including ongoing management, repairs, maintenance, arrears management, lease renewals, entry and exit reports, and routine inspections.
  • Administrative Support: Complete administrative support for the Property Managers and actively participate in training opportunities.
  • Lease Standardisation: Work on standardising the structure of leases to be applied during renewals.
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