WHAT DOES A LMS ADMINISTRATOR DO?

Reviewed by Lam Nguyen under Editorial Standards

Published: Feb 27, 2026 - The Learning Management System (LMS) Administrator manages and optimizes the Learning Management System by implementing technical solutions and supporting organizational training needs. This role oversees course setup, web-based and instructor-led program delivery, reporting, compliance tracking, and user training. The administrator also establishes content standards, collaborates on course enhancements, and monitors system improvements to ensure an effective learning experience.

A Review of Professional Skills and Functions for LMS Administrator

1. LMS Administrator Functions

Data Analysis: Evaluate existing data in the source LMS.
Data Mapping: Analyze and define the mapping from the source to the target LMS.
Test Planning: Develop test plans for migrating from source to target systems.
Reporting & QA: Develop reports and quality reviews to demonstrate data migration completion.
Data Migration: Identify needs for manual interventions and data loadings.
Process Documentation: Identify, enhance, and document LMS administration methods and procedures for regular use.
LMS Administration: Perform daily, weekly, monthly, and ad hoc administrative duties.
Global Compliance: Ensure the target LMS supports global requirements.
Change Management: Ensure change control procedures are followed.

2. LMS Administrator Details

LMS Support: Assist the LMS Team in supporting Ace Learning Place retailers, including maintaining user records.
UI Design: Create icons to make Ace Learning Place easier to navigate and more engaging for users.
Course Testing: Assist the LMS Team with testing course uploads and publishing them in the production environment of ALP.
Training Development: Create job aids and training videos for retailers.
Customer Service: Answer phones and manage the acetrain email, providing excellent customer service to retailers.
Data Management: Update store changes, including adding Owners and Field Account Management.
Process Documentation: Maintain operational procedural documents.
Curriculum Management: Support updates to course curriculum descriptions within Ace Learning Place.

3. LMS Administrator Duties and Roles

Course Management: Responsible for course creation within the LMS platform or via content uploads from third-party vendors.
User Administration: Manage user accounts and groups by adding, updating, and deactivating users on an ongoing basis.
Curriculum Development: Create role-based curricula.
Regulatory Compliance: Ensure users are assigned accurate and timely coursework to meet regulatory requirements.
Content Updates: Manage courses by updating content when SOPs or work instructions are modified.
Data Integrity: Ensure the accuracy and integrity of user data.
Training Coordination: Create, schedule, and track classroom training sessions and related logistics.
Reporting & Tracking: Monitor course completion, maintain training documentation, and prepare management reports.
Technical Support: Provide ongoing user support and troubleshoot technical issues.

4. LMS Administrator Roles and Responsibilities

LMS Administration: Maintain users, content, and reporting in the Learning Management System.
Content Development: Create, author, and prepare online training content for publication in the Learning Management System.
Customer Service: Provide exceptional support to stakeholders by answering questions in person, by email, and by phone.
Training Records: Maintain employee training records and track and report on training completion.
Training Coordination: Coordinate training session logistics, including room booking, equipment setup, and catering arrangements.
Participant Communication: Inform participants and employees about training requirements and key details.
Session Support: Participate in training sessions and fill in for the manager when unavailable.
Documentation Management: Keep records of each training course, participants, and materials used.
Policy Compliance: Maintain records in accordance with company policy and state mandates.
Instructor Support: Learn to perform as an asset during instructor-led events and manage related tasks.

5. LMS Administrator Duties

LMS Development: Develop and maintain the Learning Management System to meet regulatory compliance needs and ensure data accuracy and integrity.
Training Administration: Perform high-level administrative functions in support of company-wide training programs.
User Provisioning: Provide and de-provide employees in the LMS upon hire or separation.
Logistics Management: Manage LMS logistical requirements, including registration and roster management for training activities.
Compliance Auditing: Audit compliance and certification training while monitoring and editing data.
Reporting & Analytics: Prepare and deliver timely reports to appropriate organizational stakeholders.
Technical Troubleshooting: Partner with eLearning developers and trainers to resolve technical issues related to e-learning and video content.
Stakeholder Communication: Manage internal notifications and user-facing communications in collaboration with business units and learning partners.
Content Governance: Partner with the Professional Development and Training Department to update LMS content, course libraries, resources, and related pages.
Data Analysis: Analyze data and recommend LMS solutions to deliver, track training, and measure performance against organizational objectives.

6. LMS Administrator Role Purpose

LMS Management: Develop, build, and maintain all elements related to Learning Management System functionality, including content creation, integrations, curriculum programs, structure, and reporting.
Data Analytics: Track learning resource usage and analyze data to identify process gaps, improve efficiency, and enhance user experience.
Process Standardization: Support the development and maintenance of standardized LMS procedures, guidelines, and documentation while monitoring adherence.
Issue Resolution: Troubleshoot and resolve issues reported by learners and identify long-term solutions.
Stakeholder Liaison: Serve as a liaison between end users and support teams, escalating issues through proper channels to resolution.
Content Testing: Test content across delivery devices and communicate suboptimal user experiences.
Evaluation Design: Develop delivery tools and Level 1 and Level 2 evaluation surveys to measure training effectiveness.
Process Improvement: Identify and communicate opportunities for continuous process improvement.
Enterprise Support: Support enterprise-wide initiatives and recommend optimal solutions for training delivery and follow-up.

7. LMS Administrator Roles and Details

LMS Administration: Manage the Learning Management System for two parallel programs and audiences.
System Integrations: Manage integrations with SFDC, Zendesk, and Marketo.
Content Management: Load and manage learning paths, courses, and content assets.
Learner Support: Support the learner registration and certification processes.
Instructor Support: Assist instructors and SMEs with LMS-related questions.
Training Coordination: Manage scheduling and participant tracking of live courses, including webinars and workshops.
Reporting & Dashboards: Produce reports and dashboards.
Issue Management: Serve as the contact for all LMS issues and concerns.
Vendor Management: Stay current on new LMS features and provide feedback to the LMS vendor.

8. LMS Administrator Job Description

Compliance Management: Work closely with the Accreditation and Compliance department to ensure all LMS activities meet accrediting body requirements.
Data Security: Maintain role permissions and protect confidential talent data.
Stakeholder Collaboration: Partner with internal stakeholders to build new activities and initiatives into the LMS.
Project Support: Support Learning and Development projects, including solution design, creation, testing, documentation, and deadline management for LMS components.
Issue Escalation: Identify system issues and escalate them promptly to the appropriate parties.
Change Communication: Create or coordinate communications and learning aids related to system upgrades and Talent Development initiatives.
LMS Operations: Use the LMS for data input, reporting, user participation tracking, and content customization.
Audit Leadership: Lead internal and external audit activities, including data gathering, reporting, response writing, and audit meetings.
Technology Evaluation: Evaluate new learning technologies to support Online Learning strategic initiatives.
Program Design: Interpret learning requirements and translate them into structured LMS events, materials, and programs.
Authoring Tools: Utilize authoring software such as Articulate and Captivate.
Training Evaluation: Measure training effectiveness through evaluation and data analysis in collaboration with the Associate Director of Online Learning.

9. LMS Administrator Accountabilities

User Administration: Manage user registrations and course permissions.
Quality Assurance: Perform testing and quality checks to ensure offerings function properly after launch.
Evaluation Monitoring: Monitor evaluation processes and ensure completion within established timeframes.
IT Collaboration: Meet regularly with the IT team to ensure integrations and learning technologies operate without issues.
Technical Troubleshooting: Troubleshoot staff system and course issues.
Support Management: Manage technical support, issue tracking, resolution, and escalation with the LMS host.
Vendor Liaison: Liaise with the LMS host to align system capabilities with business priorities and initiatives.
System Implementation: Guide system implementations, upgrades, and future functionality enhancements.
Stakeholder Training: Train and mentor stakeholders on reporting and administrative tasks.
Project Support: Work with staff to ensure proper system setup and support for projects.
User Assistance: Provide technical assistance to all LMS users.
Technical Documentation: Develop technical documentation outlining user procedures.
Workflow Design: Lead the design of LMS-related systems and process workflows.

10. LMS Administrator Additional Details

Core Values: Live and breathe the organization’s Vision, Values, and Beliefs every day.
LMS Administration: Administer the Learning Management System.
Stakeholder Collaboration: Collaborate with training and development professionals to deliver responsive programs and content that meet organizational needs.
System Administration: Perform regular administrative tasks, including user support, troubleshooting, and system updates.
Content Management: Load, configure, test, and maintain learning content.
Vendor Management: Interface with the system vendor to resolve issues, enhance functionality, and deploy new features.
Training Documentation: Create learning documentation, job aids, and training materials for users.
Reporting & Compliance: Create and deploy reporting, onboarding, and compliance tracking to measure program participation.

11. LMS Administrator Roles

User Account Management: Create new user accounts and cohorts.
Account Maintenance: Archive accounts of deactivated users.
Access Control: Manage permissions and create and assign user groups and roles.
Enrollment Management: Manage session and cohort enrollment, including progress tracking.
Platform Administration: Oversee day-to-day management of the training platform.
Session Creation: Create new sessions, bundles, and cohorts.
Session Assignment: Assign sessions to users.
Session Configuration: Complete session setups, including Zoom and Typeform components.
Content Updates: Upload recorded videos, transcripts, and update session content for revisions.
Session Archiving: Archive sessions upon completion.
System Testing: Conduct weekly system and content testing.

12. LMS Administrator Tasks

Bug Tracking: Document and report/track system bugs.
Team Collaboration: Actively collaborating with other team members on best practices and innovative ideas.
Access Troubleshooting: Troubleshoot user access issues.
Issue Escalation: Investigate and escalate systems/functionality-related issues to the product owner.
IT Escalation: Escalate systems/functionality-related issues where resolution requires the assistance of the product owner/IT.
Documentation Maintenance: Maintain Red Team support documentation (handbooks, guides, etc.).
Outage Reporting: Report outages/technical issues to the product owner/IT.
Reporting & Analytics: Run scheduled progress reports.
Data Analysis: Analyze and summarize reporting data on usage, completion, and other critical metrics and share weekly updates with the team.
Ad Hoc Reporting: Responsible for creating ad-hoc reports.

13. LMS Administrator Roles and Details

Portal Administration: Administer the FAR portal of the corporate-sponsored LMS and other websites where learning modules are housed.
Content Development: Design, develop, and edit online learning material and content.
Content Updates: Update and edit existing instructional material.
Program Implementation: Oversee implementation of online learning programs.
System Training: Train educators, managers, and employees to use the online learning system.
Documentation Management: Maintain project documentation and course folders.
Technical Troubleshooting: Troubleshot technical problems via reported user issues.
Customer Service: Provide customer service in accordance with the standards set forth by the Company.
Assessment Design: Devise modes of assessment, such as tests or quizzes, to measure training effectiveness.
System Reporting: Provide monthly system reporting and analysis of all users.

14. LMS Administrator Responsibilities

Compliance Management: Ensure compliance with LMS and training course laws, standards, and policies.
Content Administration: Maintain LMS content by creating and uploading modules and courses.
System Optimization: Develop, track, and implement LMS updates to maximize accuracy and efficiency.
Performance Analytics: Drive, analyze, and report on training KPIs and propose improvement plans.
User Support: Support end users on system functionality through the ticket tracking system.
Subject Matter Expertise: Serve as the subject matter expert on all LMS-related matters.
Report Management: Create, run, monitor, and distribute reports.
System Training: Provide LMS training based on user roles and system access.
Event Coordination: Coordinate and schedule onboarding, in-person, and operations training events.
Knowledge Management: Participate in developing and maintaining the LMS knowledge base and support documentation.
Curriculum Development: Design and develop curriculum and adhere to delivery schedules supporting ongoing development needs.
Learning Library Administration: Administer the company’s Learning Library.

15. LMS Administrator Key Accountabilities

Solution Management: Manage the process to identify, test, and implement technical and design solutions.
Stakeholder Consultation: Consult with stakeholders on organizational needs and leverage LMS technology for content development, distribution, onboarding, reporting, feedback, digitization, and compliance.
Content Governance: Define and establish standards to manage content and documentation.
Technology Optimization: Monitor technological changes and leverage new features to optimize the system and enhance user experience.
eLearning Delivery: Manage web-based learning delivery, including course setup, audience creation, and assignment.
Instructor-Led Training: Manage end-to-end instructor-led programs, including scheduling, registration, facilitator coordination, and post-class surveys.
Record Management: Maintain LMS course records, including attendance and evaluations.
Training Reporting: Create and maintain training reports.
System Training: Conduct system training sessions for users, instructors, and administrators.
Course Enhancement: Partner with instructional designers to update and enhance courses.
Professional Development: Maintain a professional knowledge base through ongoing learning and networking.
Project Support: Assume additional responsibilities and perform special projects or tasks.

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