Ashley Morgan

Phoenix, AZ

(602) 555-3187

ashley.morgan@email.com

linkedin.com/in/ashleymorgan

SUMMARY

Results-driven LMS Administrator with 2+ years of experience in LMS administration, SCORM deployment, and learning analytics within higher education environments. Proven record of achieving 98% data accuracy across 4,000+ learner records while improving reporting turnaround time 25%. Expertise in Blackboard configuration and user access governance to optimize course delivery, mitigate compliance risk, and drive measurable business outcomes.

SKILLS

Blackboard Learn

SCORM Deployment

User Access Management

Learning Analytics

SIS Integration

Help Desk Support

EXPERIENCE

LMS Administrator

BrightPath Education Solutions, Phoenix, AZ

July 2023 – Present

• Administer LMS operations for 4,200+ learners, improving course completion rates 19% within the first academic year.
• Upload and validate 150+ SCORM modules annually, achieving 99% deployment accuracy across staging and production environments.
• Generate compliance and performance dashboards, reducing manual reporting effort 30% through automated analytics.
• Resolve 45+ monthly support tickets, maintaining average resolution time under 18 hours and increasing user satisfaction scores to 4.8/5.

Learning Technology Coordinator

Summit Ridge Academic Services, Tempe, AZ

June 2022 – June 2023

• Supported LMS data cleanup initiative affecting 3,000+ records, reducing duplicate entries 24%.
• Assisted in SIS integration testing, validating 100% of required data fields before system launch.
• Delivered faculty LMS training sessions to 120+ instructors, raising adoption rates 22% semester-over-semester.

EDUCATION

Bachelor of Science in Information Systems

Arizona State University, Tempe, AZ

Daniel Brooks

Chicago, IL

(773) 555-4421

daniel.brooks@email.com

linkedin.com/in/danielbrooks

SUMMARY

Results-driven LMS Administrator with 5+ years of experience in systems integration, compliance reporting, and vendor management within healthcare and academic training environments. Proven record of achieving 32% reporting efficiency gains and sustaining 99.6% system uptime across multi-campus operations. Expertise in Cornerstone configuration and data governance to optimize learning operations, mitigate regulatory risk, and drive measurable business outcomes.

SKILLS

Cornerstone LMS

Systems Integration

Compliance Reporting

Vendor Management

Change Management

Data Governance

EXPERIENCE

LMS Administrator

Meridian Education Partners, Chicago, IL

March 2021 – Present

• Manage Cornerstone LMS supporting 8,500+ users, maintaining 99.6% uptime and reducing recurring system incidents 28%.
• Lead third-party platform integrations, accelerating content deployment timelines 35% across five academic divisions.
• Design executive dashboards tracking certification and compliance metrics, increasing completion rates from 83% to 97%.
• Negotiate vendor SLAs and coordinate upgrades, preventing $180K in potential downtime-related losses annually.

Learning Systems Analyst

Northbridge Professional Education, Milwaukee, WI

January 2019 – February 2021

• Executed LMS migration impacting 6,800 learner records, achieving 100% critical data transfer accuracy.
• Streamlined enrollment workflows, cutting administrative processing time 27% through automation enhancements.
• Conducted QA testing for system upgrades, identifying 94% of defects prior to production release.

EDUCATION

Bachelor of Business Administration

University of Illinois at Chicago, Chicago, IL

Christopher Reynolds

Boston, MA

(617) 555-7814

christopher.reynolds@email.com

linkedin.com/in/christopherreynolds

PROFESSIONAL SUMMARY

Results-driven LMS Administrator with 11+ years of experience in enterprise LMS governance, systems integration, and digital learning transformation within multi-campus university and corporate training environments. Proven record of achieving 40% operational efficiency gains and $750K in cost avoidance through strategic platform consolidation. Expertise in Moodle architecture and change management governance to optimize learning ecosystems, mitigate compliance and security risk, and drive measurable business outcomes.

CORE SKILLS

Moodle Administration

Enterprise LMS Strategy

Vendor Negotiation

Data Governance

Platform Migration

Learning Analytics

EXPERIENCE

LMS Administrator

Horizon Digital Learning, Boston, MA

April 2018 – Present

• Direct enterprise Moodle ecosystem serving 18,000+ users, sustaining 99.9% system availability across production and testing environments.
• Lead full LMS migration and third-party integrations, reducing legacy licensing expenses 22% and avoiding $750K in multi-year costs.
• Establish governance and change control framework, shortening release cycles 31% while achieving 100% audit compliance.
• Negotiate vendor contracts and enforce SLAs, delivering 18% annual cost savings and improving resolution times 26%.

Learning Technology Manager

Pinnacle Education Technologies, New York, NY

February 2013 – March 2018

• Oversaw LMS operations for 12,000 learners across three institutions, increasing completion rates 29% through engagement optimization strategies.
• Implemented analytics-driven reporting model, achieving 99.8% certification accuracy across regulated training programs.
• Led enterprise adoption initiatives, driving 34% growth in faculty LMS utilization over two academic years.

EDUCATION

Master of Science in Educational Technology

Boston University, Boston, MA

• Oversee operational setup and enterprise delivery of professional education programs across multiple platforms, ensuring seamless execution for nationwide learners and cross-functional academic and technology stakeholders.
• Administer complex product configurations enabling purchase and access to self-paced modules, workshops, and conferences, supporting revenue operations serving thousands of annual participants.
• Optimize system workflows and governance controls through structured problem analysis and stakeholder collaboration, reducing recurring service disruptions and strengthening regulatory alignment under Quality Management System standards.
• Lead user access administration across integrated environments, safeguarding data integrity and compliance for multi-department teams while minimizing permission-related incidents through standardized controls.
• Coordinate requirements gathering and user acceptance testing for platform enhancements, partnering with Education and Technology functions to accelerate release cycles within defined project timelines.
• Develop comprehensive operational documentation and structured training for staff and external contributors, improving process consistency and elevating service responsiveness across regional support channels.

Core Skills:

• Learning Systems Administration
• Product Configuration Management
• SCORM Content Deployment
• User Access Governance
• Systems Requirements Analysis
• Quality Management Compliance

• Administer learner profile creation and data maintenance within the enterprise learning platform, ensuring accurate credential tracking for organization-wide compliance programs and regulatory reporting requirements.
• Reconcile delayed coursework and grant academic credit through structured record updates, resolving discrepancies across multiple business units and restoring reporting accuracy for audit readiness.
• Process high-volume mailbox transactions and formal training requests, coordinating with content owners to confirm appropriate course allocations across cross-functional departments.
• Generate and distribute detailed participation and completion reports to leadership and operational stakeholders, addressing inquiries that support informed workforce planning decisions.
• Compile audit documentation and execute inspection reporting protocols, strengthening compliance posture and reducing review cycle time during internal and external assessments.
• Maintain SharePoint repositories and operational documentation while tracking active initiatives, reinforcing version control standards and sustaining structured knowledge management practices.

Core Skills:

• Learner Data Administration
• Compliance Reporting
• Audit Documentation Management
• Course Assignment Processing
• SharePoint Governance
• Training Records Reconciliation

• Configure, administer, and document the Absorb LMS environment, ensuring stable enterprise delivery of digital learning services supporting district-wide faculty, instructional teams, and administrative users.
• Develop and execute a multi-year platform roadmap prioritizing scalability and modernization initiatives, aligning system capabilities with evolving academic and operational requirements.
• Direct vendor evaluations and feature testing cycles for new integrations, reducing deployment risk and accelerating tool adoption across cross-functional instructional and technology stakeholders.
• Oversee system security, performance optimization, and fault tolerance controls, sustaining high platform availability while protecting sensitive learner and institutional data assets.
• Collaborate with instructional design, UX, faculty, and application administrators to implement custom configurations that enhance user experience and streamline district-wide learning workflows.
• Manage vendor and hosting partnerships under defined service level agreements while resolving user inquiries, strengthening support responsiveness and maintaining operational continuity across departments.

Core Skills:

• Absorb LMS Administration
• Systems Integration Strategy
• Vendor SLA Management
• Platform Performance Governance
• User Support Operations
• Learning Technology Roadmapping

• Administer the enterprise Learning Management System, resolving technical issues, provisioning accounts, and assigning role-based curricula to support organization-wide compliance and professional development programs.
• Deploy SCORM packages and configure structured learning paths for targeted user groups, expanding standardized training delivery across multiple departments and functional levels.
• Develop and maintain classes, courses, curricula, and compliance reporting frameworks, producing monthly governance metrics that inform executive oversight and risk management decisions.
• Design and update LMS policies and procedural documentation in collaboration with stakeholders, strengthening operational consistency and reinforcing enterprise training governance controls.
• Lead system adoption initiatives by conducting periodic platform workshops and managing high-volume support inquiries, improving user proficiency and reducing recurring service requests.
• Track annual compliance completion rates and maintain a centralized training calendar, increasing visibility into regulatory adherence and supporting timely workforce certification across the organization.

Core Skills:

• LMS System Administration
• SCORM Content Deployment
• Compliance Reporting Analytics
• Training Governance Management
• Role-Based Curriculum Design
• Learning Technology Support

• Direct enterprise LMS learner experience, infrastructure, and system functionality, ensuring reliable digital education delivery for cross-functional staff and volunteer stakeholders across the organization.
• Coordinate course deployments and catalog updates with education teams, standardizing publication workflows and strengthening lifecycle governance across multiple active and archived program versions.
• Establish and maintain comprehensive operating procedures defining platform functionality, reinforcing consistent administration practices and reducing onboarding time for new administrators.
• Administer user role governance for staff and volunteers, safeguarding appropriate access controls while supporting structured collaboration across program and operational units.
• Execute recurring quality assurance reviews across development and production environments, validating course deployment, system integrations, and reporting accuracy to protect enterprise data integrity.
• Partner with vendors and internal stakeholders on enhancements and upgrades while resolving or escalating technical issues, sustaining platform stability and responsive support operations.

Core Skills:

• LMS Platform Administration
• Course Lifecycle Governance
• User Role Management
• Quality Assurance Testing
• Vendor Coordination
• Data Integrity Controls

• Investigate and resolve complex LMS issues reported by learners and vendors, partnering with education and technology teams to restore service continuity and protect user satisfaction across programs.
• Implement and manage secure data integrations with internal IT and external providers, enabling reliable information exchange between platforms supporting enterprise education operations.
• Establish and enforce content publication standards, including naming conventions, permission structures, and process compliance, strengthening governance and reducing content-related discrepancies across active catalogs.
• Redesign technical workflows to improve content deployment efficiency, accelerating turnaround times and enhancing consistency in digital course delivery across multiple stakeholder groups.
• Develop and deliver structured LMS training programs for staff and learners, increasing system adoption and elevating platform proficiency across cross-functional user populations.
• Provide operational backup for affiliated education platforms while maintaining current knowledge of e-learning innovations and accreditation requirements, ensuring sustained compliance and modernization readiness.

Core Skills:

• LMS Issue Resolution
• Systems Data Integration
• Content Governance Standards
• Workflow Optimization
• Platform Training Delivery
• Accreditation Compliance

• Establish governance and enterprise oversight of the LMS by communicating policies, enforcing standards, and aligning platform management protocols with evolving business requirements across departments.
• Advise business leaders and system administrators on standardized operating procedures, ensuring consistent execution and elevating overall platform quality across multi-site learning environments.
• Standardize visual design and brand adherence across all LMS sites, reinforcing a unified user experience for attorneys, faculty, and professional staff.
• Design structured taxonomy and metadata schemas supporting best-in-class reporting, improving content discoverability and strengthening analytics accuracy across hundreds of active learning assets.
• Oversee full content lifecycle from deployment through retirement, collaborating with IT and learning leadership to eliminate redundant materials and sustain curriculum relevance.
• Conduct quality assurance reviews and feature testing prior to release, safeguarding instructional integrity and enhancing user experience across enterprise legal education programs.

Core Skills:

• LMS Governance Framework
• Metadata Schema Design
• Content Lifecycle Management
• Quality Assurance Testing
• Brand Compliance Standards
• Learning Platform Administration

• Develop structured user surveys and feedback mechanisms, synthesizing findings into executive-ready reports that inform system enhancements and enterprise learning strategy decisions.
• Research emerging LMS technologies and industry trends, identifying innovation opportunities that strengthen platform capability and align with long-term organizational objectives.
• Serve as the primary escalation point for technical support and troubleshooting coordination, ensuring timely resolution of cross-functional issues impacting workforce productivity.
• Design and execute communication plans supporting system implementations and process changes, driving stakeholder alignment across HR, IT, and operational leadership teams.
• Translate complex business requirements into conceptual and technical specifications in partnership with HRIS, accelerating solution delivery and reducing rework during deployment cycles.
• Act as system subject matter expert and change advocate, facilitating leadership presentations and cross-department initiatives that advance learning and technology modernization efforts.

Core Skills:

• Business Requirements Analysis
• HRIS Systems Integration
• Stakeholder Communications Planning
• Learning Technology Strategy
• Technical Issue Escalation
• Survey Data Analytics

• Lead remaining phases of enterprise learning platform transition, directing course migration and system configuration efforts to ensure seamless continuity for students and internal staff.
• Oversee course build and content transfer initiatives in coordination with publishing and tutor teams, accelerating deployment timelines while maintaining instructional quality standards.
• Develop targeted training programs and structured communications for internal and external users, strengthening adoption and minimizing disruption during large-scale system change.
• Manage and coach transition team members, aligning execution priorities and reinforcing consistent build practices across cross-functional contributors.
• Administer user governance, including audience segmentation and group structures, improving access control precision and enhancing reporting visibility across diverse learner populations.
• Partner with educational experts to design and implement user experience enhancements, elevating student engagement and positioning the platform as a strategic instructional asset.

Core Skills:

• Learning Platform Migration
• Course Build Management
• User Access Governance
• Change Management Leadership
• Instructional Systems Coordination
• Student Experience Optimization

• Administer the Spark Training LMS by structuring course architecture, assigning and tracking curricula, and generating compliance analytics that support regulatory reporting and leadership decision-making.
• Oversee system updates and deliver associated training sessions, ensuring uninterrupted platform functionality and strengthening user readiness across expanding client portfolios.
• Serve as primary onboarding liaison for new clients while maintaining enterprise account configurations, accelerating implementation cycles and sustaining long-term customer satisfaction.
• Lead centralized help desk operations and moderate live virtual training events, resolving technical inquiries and enhancing participant engagement across distributed audiences.
• Coordinate with accrediting bodies to secure required CME and CEU credits, preserving program eligibility and reinforcing compliance standards across professional education offerings.
• Manage production and distribution of physical training materials alongside departmental administrative controls, ensuring accurate documentation, inventory accountability, and operational continuity.

Core Skills:

• LMS Administration
• Compliance Reporting Analytics
• Client Onboarding Management
• Accreditation Coordination
• Help Desk Operations
• Training Materials Production

• Coordinate department meeting logistics by issuing invitations, documenting discussions, and distributing formal minutes, strengthening communication flow and executive visibility across Spark Training operations.
• Manage high-volume inbound calls for Spark Training and provide backup corporate office coverage, ensuring timely triage and accurate routing of client and stakeholder inquiries.
• Serve as certified CPR instructor and central liaison for peer trainers, standardizing instructional delivery and reinforcing compliance with organizational training requirements.
• Troubleshoot technical issues in collaboration with internal and external support partners, minimizing service interruptions and sustaining operational continuity across learning initiatives.
• Oversee concurrent projects with structured planning and deadline management, consistently delivering milestones that advance departmental objectives and service commitments.
• Produce professional correspondence, reports, and stakeholder communications that reinforce accountability standards and promote completion of assigned learning programs.

Core Skills:

• Project Coordination
• Instructional Facilitation
• Technical Troubleshooting
• Executive Meeting Support
• Stakeholder Communications
• Training Compliance Oversight

• Implement and maintain enterprise educational technology platforms, ensuring proper configuration, monitoring, and documentation to support stable LMS operations and integrated applications across departments.
• Research, evaluate, integrate, and release new learning technologies in coordination with vendors, strengthening platform capability and aligning solutions with evolving organizational requirements.
• Manage LMS and third-party e-learning vendor relationships, overseeing escalations and enhancement requests to sustain service reliability and contractual performance standards.
• Administer user governance structures, including groups and learning cohorts, improving segmentation accuracy and expanding reporting visibility across diverse learner populations.
• Develop standardized and custom analytics tools that deliver ongoing access to actionable learning data, enabling leadership to monitor performance trends and compliance outcomes.
• Identify, track, and resolve system issues while delivering platform training and supporting strategic initiatives, reinforcing operational continuity and advancing leadership-driven technology projects.

Core Skills:

• Educational Technology Integration
• Vendor Relationship Management
• LMS System Administration
• User Cohort Management
• Learning Analytics Reporting
• Platform Process Documentation

• Lead qualification and ongoing training of local administrators, updating instructional standards to ensure consistent system proficiency and regulatory alignment across multiple operational sites.
• Serve as primary liaison between the software provider and site leadership, translating business requirements into technical evolutions that strengthen enterprise learning capabilities.
• Chair cross-functional learning management committees with IT, quality, and local administrators, standardizing best practices and aligning governance across distributed teams.
• Engage with the change advisory board to propose platform enhancements and oversee implementations, accelerating adoption of system improvements while safeguarding operational stability.
• Conduct compliance audits and assemble KPI dashboards, documenting workflows and monitoring usage metrics to reinforce adherence to defined regulations and performance benchmarks.
• Own the learning management system as an enterprise educational engineering advisor, converting training into structured curricula and guiding managers to ensure clearly defined learning objectives are achieved.

Core Skills:

• LMS Governance Leadership
• Change Advisory Coordination
• Compliance Audit Management
• Curriculum Development Oversight
• KPI Dashboard Reporting
• Cross-Functional Stakeholder Alignment

• Enhance enterprise LMS capabilities for staff and students by identifying usability gaps and implementing targeted platform improvements that elevate digital learning performance across academic teams.
• Consult with cross-functional stakeholders to diagnose workflow pain points and configure environment settings that improve adoption, efficiency, and instructional delivery consistency.
• Administer system configuration, maintenance, updates, and documentation, ensuring stable operations and sustained platform reliability supporting institution-wide learning activities.
• Troubleshoot technical issues and deploy tested plugins and tools, strengthening functionality while reducing recurring support requests across diverse user populations.
• Develop and refine custom extensions and theme enhancements that advance accessibility and mobile responsiveness, aligning the platform with inclusive design standards and modern user expectations.
• Support ongoing technology operations through structured testing and controlled implementation practices, safeguarding system integrity and reinforcing continuous improvement objectives.

Core Skills:

• LMS Configuration Management
• Plugin Development Support
• Accessibility Optimization
• Mobile Responsive Design
• Technical Troubleshooting
• Learning Platform Operations

• Partner with training program managers to plan, execute, and report enterprise learning initiatives across Compliance, Leadership, and EHS programs, strengthening regulatory adherence and workforce capability.
• Administer role-based access and train regional administrators and facilitators, standardizing permissions governance and improving system adoption across distributed operational teams.
• Manage centralized course libraries and integrate third-party content, expanding digital learning availability while maintaining structured catalog integrity across staging and production environments.
• Develop online and instructor-led curricula, deploy SCORM packages, and support internal publishing efforts, accelerating content release cycles without compromising quality standards.
• Resolve platform issues and guide external suppliers on process compliance, reducing recurring defects and reinforcing alignment with established system standards.
• Generate completion analytics, manage learner support communications, and apply continuous improvement practices with proactive risk mitigation planning to enhance overall user experience.

Core Skills:

• SCORM Deployment Management
• Learning Program Administration
• Role-Based Access Control
• Training Analytics Reporting
• Third-Party Content Integration
• Continuous Improvement Strategy

• Administer hosted client LMS accounts by provisioning environments, managing enrollments, and maintaining configurations, ensuring accurate access control and uninterrupted course delivery across diverse external organizations.
• Enhance and maintain the internal learning platform in collaboration with technical stakeholders, improving system efficiency and strengthening overall user experience through structured updates.
• Deliver client training and support on course management and reporting functions, increasing platform adoption and reducing recurring administrative inquiries across active accounts.
• Design and develop SCORM-compliant eLearning courses using Articulate Storyline, building interactive content and animations that meet external LMS technical requirements.
• Conduct comprehensive quality assurance reviews of course builds and product releases, safeguarding instructional integrity and maintaining high production standards across project portfolios.
• Advise clients, sales, and project leadership on technical specifications and regulatory considerations, supporting successful tenders and ensuring compliant, client-focused solution delivery.

Core Skills:

• LMS Account Administration
• SCORM Course Development
• Articulate Storyline Authoring
• eLearning Quality Assurance
• Client Technical Consulting
• Learning Platform Optimization

• Collaborate with vendors and training SMEs to design effective content packaging and deployment strategies, optimizing usability and completion compliance across enterprise learning initiatives.
• Partner with technical teams to develop and sustain system performance, ensuring stable platform operations aligned with evolving organizational training requirements.
• Administer content lifecycle within Cornerstone by uploading, publishing, testing, and deploying online and instructor-led assets, supporting consistent delivery across multiple business units.
• Establish and maintain governance policies for registration, approval workflows, and scheduling processes, reinforcing standardized controls and improving administrative efficiency.
• Provide technical support to learners and system administrators while managing security roles and permissions, safeguarding controlled access across distributed administrator groups.
• Preserve data and catalog integrity by validating system uploads and coordinating with customers to align platform configurations with strategic learning initiatives.

Core Skills:

• Cornerstone LMS Administration
• Content Deployment Management
• Access Control Governance
• Learning Workflow Optimization
• Vendor Collaboration
• Data Integrity Management

• Translate high-level requirements, survey insights, and vendor planning inputs into structured training configurations and data models, enabling scalable LMS buildouts across enterprise learning initiatives.
• Generate comprehensive analytics dashboards that measure adoption, completion, and training effectiveness, equipping leadership with actionable visibility into organizational capability development.
• Analyze performance data and recommend strategic adjustments, influencing solution direction and strengthening return on investment for learning technology programs.
• Maintain expert knowledge of LMS enhancements and feature releases, maximizing platform utilization and advancing the delivery of development initiatives organization-wide.
• Cultivate strong cross-functional relationships between project teams and customers, facilitating transparent communication and shared ownership throughout implementation cycles.
• Ensure adherence to defined scope, standards, and project timelines while contributing informed input during workshops and governance meetings to sustain coordinated execution.

Core Skills:

• LMS Configuration Strategy
• Learning Analytics Reporting
• Data-Driven Decision Making
• Project Implementation Governance
• Stakeholder Collaboration
• Vendor Planning Coordination

• Enable end users to maximize LMS value by delivering hands-on guidance to online learners with limited technical proficiency, improving access to critical learning resources organization-wide.
• Serve as primary troubleshooter for interface, navigation, and performance issues, resolving or escalating incidents to IT and vendors to restore uninterrupted learning operations.
• Coordinate with internal technology teams and partner institutions to integrate enterprise tools with the Zeta/Nova platform, ensuring secure data flow and seamless system interoperability.
• Maintain accurate learner records and analyze platform metrics to assess effectiveness, publishing visually compelling dashboards that report completion rates, scores, and program progress.
• Manage vendor contracts and strategic relationships with LMS providers and training partners, reinforcing service accountability and sustaining high-performance support standards.
• Act as a single point of contact between business units, IT, and external vendors, overseeing quarterly upgrades and integration updates to maintain platform stability and continuous enhancement.

Core Skills:

• LMS Technical Support
• Systems Integration Management
• Learning Analytics Reporting
• Vendor Relationship Governance
• User Experience Optimization
• Data Integrity Administration

• Partner with the LMS vendor to continuously enhance platform features, driving incremental upgrades that elevate the enterprise e-learning experience and long-term system performance.
• Administer daily platform operations, including account structures, enrollments, course configurations, and catalog management, ensuring organized delivery across role-based learner populations.
• Upload, organize, test, and publish internally developed content, maintaining consistent styling standards while supporting blended learning journeys and resource lifecycle management.
• Develop interactive eLearning modules, simulations, assessments, and evaluations within the system, expanding digital capability and strengthening learner engagement outcomes.
• Lead implementation of new content partnerships such as MOOCs, LXPs, and video platforms, coordinating cross-functional stakeholders to ensure seamless integration and timely launch.
• Serve as a single point of contact and platform evangelist, conducting walkthroughs and demos that showcase full system functionality while aligning internal and external project teams.

Core Skills:

• LMS Platform Administration
• eLearning Content Development
• Learning Journey Design
• Vendor Integration Management
• Role-Based Enrollment Setup
• Digital Learning Strategy

• Administer and scale the University’s Moodle LMS and third-party integrations, sustaining a stable, high-availability environment that supports enterprise academic delivery for students and faculty.
• Lead platform implementation and lifecycle management of tools, roles, permissions, security controls, and notifications, enforcing rigorous change management and maintaining parity between testing and production environments.
• Collaborate with developers, Online and Continuing Education teams, and faculty support units to resolve technical issues and align technology capacity with instructional requirements.
• Manage vendor relationships, including issue resolution and upgrade planning, while documenting system architecture and optimizing hosting and integration processes to streamline operations.
• Apply disciplined project management controls to capture activities on formal plans, deliver milestones on schedule, and monitor platform utilization metrics across the learning ecosystem.
• Evaluate and test new tools to prevent functional duplication and advance a consumer-grade digital experience, executing strategic modernization initiatives through structured operational governance.

Core Skills:

• Moodle LMS Administration
• Systems Integration Management
• Change Management Governance
• Vendor Relations Oversight
• Project Plan Execution
• Platform Testing Strategy

• Track enterprise courses, instructor-led trainings, and digital resources across multiple campuses, ensuring accurate catalog visibility and structured access for students and faculty.
• Design and execute validated LMS reports supporting departmental performance analysis, strengthening data-driven decision-making across academic and administrative leadership.
• Drive learner engagement initiatives by implementing interactive tools and adaptive technologies, enhancing student participation across integrated Blackboard and third-party platforms.
• Provide technical guidance and structured training to instructional teams and end users, accelerating adoption and reducing recurring support requests within distributed academic environments.
• Troubleshoot configuration, infrastructure, and integration issues spanning SIS, video platforms, and assessment tools, restoring system stability and safeguarding instructional continuity.
• Administer daily operations for multi-institution LMS ecosystems, including integrations, multimedia systems, and academic technologies, advancing a seamless online learning experience across enterprise education systems.

Core Skills:

• Blackboard Learn Administration
• SIS Systems Integration
• Learning Analytics Reporting
• Educational Technology Support
• Platform Troubleshooting
• Adaptive Learning Tools

• Administer daily LMS operations, including course uploads, audience segmentation, assessment assignments, reporting, and event creation, ensuring accurate content delivery across diverse learner groups.
• Provide tiered technical support to internal teams and external clients, resolving registration and access issues while tracking service requests to sustain high system reliability.
• Maintain and govern all hosted training assets within the LMS, preserving content integrity and supporting structured eLearning development and delivery standards.
• Investigate, design, and validate system configurations and data processes, safeguarding operational efficiency and reinforcing accuracy across source and target learning environments.
• Execute data testing and quality control protocols during system migrations, verifying master and user record conversions to ensure seamless platform transitions.
• Collaborate with project managers and stakeholders to define migration scope, timelines, and execution strategy, enabling efficient implementation aligned with client requirements.

Core Skills:

• LMS Operations Administration
• Data Migration Testing
• eLearning Asset Management
• Technical Support Coordination
• System Configuration Governance
• Project Stakeholder Alignment

• Administer SuccessFactors LMS by removing duplicate curricula, uploading SCORM packages, and updating content items, ensuring structured, compliant course architecture across the enterprise learning environment.
• Design and create new courses and learning paths while mapping connector tables to existing dispatch processes, strengthening system alignment and operational continuity.
• Partner with Learning and Development leadership to maintain regulatory compliance configurations and safeguard data accuracy and integrity within the LMS.
• Communicate platform updates, outages, and system changes to key stakeholders, minimizing disruption and reinforcing transparency across business units.
• Track curriculum completion and assessment performance metrics, providing visibility into compliance progress and supporting timely workforce qualification reporting.
• Maintain current user records, including onboarding, transfers, and terminations, preserving access control accuracy and ensuring reliable training assignment governance.

Core Skills:

• SuccessFactors LMS Administration
• SCORM Package Deployment
• Curriculum Configuration Management
• Compliance Tracking Reporting
• User Access Administration
• Data Integrity Controls

• Lead enterprise implementation of the training management system, coordinating cross-functional stakeholders to ensure structured deployment aligned with organizational learning strategy and operational requirements.
• Serve as primary LMS Administrator, delivering subject matter expertise and best-practice guidance that strengthens governance, configuration standards, and long-term platform sustainability.
• Establish and enforce scalable processes that support system maintenance, regulatory alignment, and consistent execution across distributed business units.
• Champion learner accessibility and user experience enhancements, implementing inclusive design improvements that elevate engagement and platform adoption organization-wide.
• Act as trusted advisor to customers and internal stakeholders, articulating business value beyond technology features to influence strategic learning decisions.
• Cultivate executive and operational relationships through clear, value-focused communication, ensuring alignment and successful delivery of technology-enabled education initiatives.

Core Skills:

• LMS Implementation Leadership
• Process Governance Design
• User Experience Optimization
• Stakeholder Advisory Services
• Training Systems Administration
• Learning Strategy Alignment

• Provide enterprise support for learning technologies by triaging requests and coordinating resolutions with internal development teams and third-party vendors to ensure uninterrupted academic delivery.
• Engage cross-functional project teams as a subject matter expert, translating customer use cases into structured user stories aligned with defined service strategy objectives.
• Manage application backlogs by prioritizing feature enhancements and defect remediation, conducting routine grooming sessions that streamline portfolio performance and release readiness.
• Execute scheduled configuration updates, validation protocols, and preventive maintenance tasks, safeguarding seamless program delivery across complex academic infrastructures.
• Collaborate within existing institutional systems to support development, testing, and controlled deployment of upgrades that enhance platform stability and scalability.
• Maintain comprehensive, current documentation for the service portfolio, strengthening governance transparency and enabling consistent operational continuity across technology initiatives.

Core Skills:

• Learning Technology Support
• Agile Backlog Management
• Systems Upgrade Implementation
• Vendor Escalation Coordination
• Configuration Change Control
• Technical Documentation Management