WHAT DOES A FINANCIAL SERVICES DO?
Published: Jun 9, 2025 - The Financial Services Professional provides strategic guidance on investment options, risk management, and retirement planning tailored to client objectives. This role involves analyzing financial data and market trends to design customized solutions that maximize long-term returns. The position also maintains strict compliance with industry regulations while fostering strong client relationships through ethical and transparent practices.
A Review of Professional Skills and Functions for Financial Services
1. Financial Services Associate Duties
- Assurance Documentation: Prepare accurate assurance documentation for review
- Audit Responsibility: Responsibility for nominated audit areas and/or the delivery and completion of smaller clients
- Audit Knowledge Development: Gain an in-depth understanding of the audit process to develop knowledge
- Task Execution: Complete work allocated by the direct supervisor within the agreed budget and deadlines
- Technical Study: Study for ACCA and demonstrate technical/financial knowledge and skills gained
- Client Understanding: Gain understanding of client/business issues, e.g., by using the firm's knowledge resources
- Data Analysis: Gather and analyse data, and perform detailed audit testing
- Compliance Support: Assist the advisors in maintaining a compliant practice
2. Financial Services Consultant Job Description
- User Engagement: Engage with business users, understand the problem statement, and agree scope of engagement
- Business Interviewing: Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
- Process Documentation: Support the Business by documenting process models and identifying opportunities for improvement
- Customer Mapping: Map customer experience using tools like personas, customer journeys, etc.
- Data Analysis: Gather and analyse statistical data from the business areas to support the business case for change
- Industry Research: Research and analyse best-in-class industry processes to support the digitization and simplification of customer journeys
- Digital Strategy: Support the Business in planning and designing digital strategies, encouraging customer retention and customer loyalty
- Thought Leadership: Bring in industry experience and thought leadership to advise on trends, future operating models, and best-in-class journeys
- Business Context Understanding: Develop a deep understanding of the business context and marketplace in which business stakeholders are operating
- Requirement Modelling: Employ process modelling techniques to capture requirements.
3. Financial Services Director Functions
- Business Development: Driving the MMT business in the financial services sector by identifying and winning new opportunities, both directly and through the broader FS BRC BU.
- Team Leadership: Directly leading and building out an FS MMT team of between 10-20 individuals to deliver these programmes to clients.
- Programme Delivery Oversight: Overseeing the delivery of complex business transformation programmes, underpinned by Microsoft Dynamics 365 (or other technologies), for UK-based mid-sized organisations in the financial services sector.
- Commercial Management: Defining, managing, and controlling complex programme commercials and budgets.
- Team Oversight: Overseeing large-scale programme teams including internal PwC staff, contractors, system integrators, client staff, etc.
- Workstream Management: Driving programme workstreams such as design, change, build, test, and data, to unblock risks and issues.
- Governance Management: Defining and managing the programme governance, cadence, and ongoing management controls.
- Strategic Programme Delivery: Driving end-to-end programme delivery with a forward-looking/strategic view of the 6-12 month horizon.
- Business Case Shaping: Shaping the transformation business case and its associated benefits.
4. Financial Services Manager Overview
- Accounting Coordination: Organizes and coordinates accounting activities for the city in collaboration with the Accounting and Revenue Manager.
- Enterprise Fund Oversight: Oversees Enterprise Funds accounting tasks, from budgeting to year-end closing.
- Financial Policy Compliance: Consults and advises staff on financial policies and ensures adherence.
- Financial Reporting: Prepares or reviews financial reports for government agencies, including the State Controller's office.
- Staff Development: Assists in the selection, evaluation, and training of subordinate staff.
- Audit Coordination: Coordinates the annual audit and year-end closing of the city's finances.
- Annual Report Preparation: Assists in preparing the comprehensive annual financial report.
- Policy Evaluation: Develops, reviews, and evaluates accounting practices, policies, and procedures.
- Budget Assistance: Aids in various aspects of budgeting, from initial receipt and analysis of budget requests to preparation for hearings and long-term planning.
- Advisory Support: Serves as a technical and professional advisor, offering support to the Management Services Director.
5. Financial Services Officer Accountabilities
- Meeting Coordination: Coordinate and share meeting prep responsibilities and client-related activities with the Assistant team.
- Meeting Preparation: Utilize meeting workflows/checklists, and primary responsibility for the Lead Advisor and/or him/herself being prepared for client meetings.
- Execution Support: Responsible for the execution of the Lead Advisor’s planning, analysis, investment, and other decisions that affect the client relationship
- Strategic Consultation: Consults with Lead Advisors on complex decisions and strategic changes to a client’s financial plan or investment strategy
- Portfolio Building: Work with existing clients in building their portfolios by assessing their investment objectives, risk tolerance, time horizon, and unique circumstances
- Client Reviews: Conduct periodic reviews with clients to provide updates on current planning, portfolio, and investment strategies
- Client Retention: Manage and retain key clients
- Financial Planning Support: Assist with investment research, preparing and updating financial plans, preparing and presenting insurance cases, developing asset allocation/investment strategies, and rebalancing portfolios (trades)
6. Financial Services Officer Details and Accountabilities
- Administrative Support: Provides administrative support to the manager that may span across teams and levels within the firm
- Report Preparation: Locates and organizes materials for reports, including internal and client-facing presentations
- Schedule Coordination: Coordinates professionals’ schedules
- Meeting and Travel Management: Arranges conference calls, organizes and coordinates meetings, and manages travel arrangements
- Office Administration: Carries out ongoing office administration tasks
- Meeting Planning: Assists in the planning of client meetings
- Communication Liaison: Serves as a communication liaison between various levels of personnel
- Client Advising: Advises clients on appropriate financial products/solutions given their risk tolerance and overall plan (based on the advisor’s level of experience and expertise)
- Client Relationship Growth: Grows existing client relationships by adding more assets under management, identifying opportunities for additional services, and identifying referral opportunities
7. Financial Services Representative Role Purpose
- Member Service Delivery: Deliver high-quality service to members through telephone, e-mail, and fax.
- Active Listening: Use active listening to identify and resolve member needs.
- Product Promotion: Promote and sell products and services to deepen member relationships.
- Team Collaboration: Work cooperatively and productively as a team member to achieve both individual and Call Center team goals.
- Member Consultation: Meet with members to gather information, explain available financial services, and recommend appropriate products based on cues and account reviews.
- Information Provision: Provide members with routine information about services, policies, eligibility, rates, and virtual services channels.
- Service and Teller Tasks: Handle a range of member service and teller tasks, such as processing transfers, address changes, and loan-related activities.
- Loan Processing: Input loan applications, assess their immediate eligibility, prepare loan requests, set up closing dates, and follow up on unclosed loans.
- Automated Services Setup: Assist members in setting up automated services, including direct deposits, ATM usage, and audio response services.
- Card and Online Setup: Assist with ordering Debit/Credit Cards, PINs, and Internet Banking setup.
- IRA and CD Handling: Handle mailing of IRA and CD account applications, process deposits or fund distributions for these accounts, and manage related correspondence within set regulations and standards.
8. Financial Services Risk Management Lead Job Summary
- Project Leadership: Lead a project, project work stream, or act as a key member team in credit risk-related advisory projects
- Client Engagement: Conduct relevant client meetings during the project individually/jointly with the higher levels
- Deliverable Preparation: Prepare/Guide team members to prepare project deliverables as specified in the scope of work, covering all types of credit and credit risk management services (i.e., modelling, governance, policy and process assessment and enhancements, RWA estimation, credit risk data, credit-related IT system implementation, etc.)
- Presentation Development: Present/Prepare data packs for presentations/workshop documents
- Proposal Development: Lead/Act as key member in making proposals and approach notes
- Status Reporting: Prepare regular status reports/MIS and analysis for effective planning and decision making
- Business Development: Perform business development activities and customise products/services to fit each of the clients.
- Regulatory Integration: Integrate regulatory/tariff regimes of different geographies in the financial models
- Document Analysis: Analyse relevant financing documents, e.g., senior debt term sheets, PPAs, Share Purchase Agreements, etc.
- Stakeholder Negotiation: Interact and negotiate with investors, lenders, and lawyers