WHAT DOES A DESIGN COORDINATOR DO?
Published: Oct 15, 2024 - The Design Coordinator provides exceptional customer service, welcoming guests and directing them to appropriate showrooms. Handles phone calls, transfers to relevant personnel, and ensures all calls are answered. Manages conference room bookings, assists with sample memos, and supports marketing efforts for ADAC events.
A Review of Professional Skills and Functions for Design Coordinator
1. Monogram Design Center Coordinator Duties
- Customer Service: Provide white glove service for a luxury appliance brand by recommending tailored solutions to the customer to drive brand loyalty and ensure superior after-sale service and support.
- Customer Interaction: Interact daily with consumers, dealers, trade, and members of the design community in person, over the phone, and via email.
- Administrative Support: Administrative support including maintaining the appointment calendar, traffic tracking tool, and dealer communications.
- Event Coordination: Assist with coordinating events, training logistics, preparation of training materials, and additional event planning duties.
- Product Demonstrations: Occasionally deliver presentations and demonstrations of all brand products to consumers and clients in small to medium-sized groups.
- Event Hosting: Host customer, training, and trade events delivering consistent brand messaging.
- Showroom Management: Assist with showroom readiness and presentation to ensure the showroom experience exceeds expectations, including minor food preparation, housekeeping, arrangement, and staging.
- Training Participation: Attend training and development opportunities.
- Plan Execution: Execute monthly plans and priorities as defined by the Monogram Design Centre Manager.
- Stakeholder Collaboration: Collaborate with internal stakeholders.
2. Digital Design and Cvent Coordinator Details
- Event Technology Management: Act as a main point of contact for event technology needs.
- Template and Graphic Design: Design professional templates, interfaces, and graphics.
- Website Development: Develop event registration websites using Cvent.
- Event Promotions and Communication: Manage event promotions and attendee communication for multiple events.
- Reporting System Creation: Create a robust event reporting system that communicates registration needs to stakeholders and hotel reservation specialists.
- Mobile App Development: Develop event mobile apps using Crowd Compass and Cvent.
- Mobile Interface Understanding: Possess an understanding of Android and iOS user interfaces and ecosystems to aid in downloading, installation, and use of mobile applications.
- Technology Research: Research, create, and manage new technologies to improve the quality and effectiveness of the overall events experience.
- Room Diagram Creation: Create room diagrams using SketchUp software.
- Innovation: Meet challenges with resourcefulness, developing innovative approaches and ideas.
- Customer Service: Provide high-quality customer service and find solutions to any problems that arise concerning services provided.
- AV Team Collaboration: Work closely with ADF AV Team and create room diagrams for events.
3. Store Design and Construction Coordinator Responsibilities
- Project Metrics Management: Responsible for maintaining, monitoring, and distributing project metrics.
- Reporting: New Store Opening Report, Cost Analyzer, Supplier Evaluations, Matrix on store activities to suggest what stores are refreshed or remodeled next, etc.
- Expense Documentation: Document all expenses and schedules for each project within software and work with consultants to keep the software up to date and relevant on all costs.
- Cost and Schedule Reporting: Responsible for reporting on costs and schedules.
- Team Leadership: Team Lead for Accounting, Contracts, and PO responsibilities.
- Invoice Management: Record invoices in BASWARE, track for payment completion, and assist to resolve any issues.
- Contract Administration: Responsible for contract administration for owned and operated stores.
- Contract Writing Coordination: Receive information from Project Managers and then responsible for having the contract written.
- Project Management: Responsible for the project management of small projects/small technical additions to stores.
- Administrative Support: Assist in the team’s administrative tasks such as calendar management.
- Process Streamlining: Proactively seeks ways to streamline daily processes and procedures.
- Spending Analysis: Analyze all spending within Store Design and Construction to make the right changes for future spending.
4. Store Experience Design Communications Coordinator Accountabilities
- Content Publishing: Formats, edits and publishes/distributes communication to the Stores on merchandising and visual execution and productivity.
- Content Development: Develops content around flow and adjacencies, floor plans/planograms, seasonal, capital projects, New store/Remodels, and brand launches.
- Content Coordination: Coordinates content turnover.
- Process Improvement: Reviews and updates processes to ensure efficiency and accuracy.
- Intranet Publishing: Publishes communication on store intranet and workload management tools in a timely and accurate manner.
- Vendor Coordination: Partners with internal and external print vendors to coordinate printing of communication and ensure materials are on time.
- Feedback Evaluation: Evaluates store and merchant feedback by utilizing focus groups and surveys.
- Corrective Action Implementation: Recommends and implements corrective action based on feedback results.
- Cost Management: Seeks alternatives to reduce costs while maintaining quality end product for Stores.
- Technological Evaluation: Works with internal partners to evaluate technological improvements to enhance team efficiency.
5. Design Center Resource Coordinator Functions
- Customer Service: Responsible for providing exceptional customer service to individuals who come into the Design Center.
- Hospitality: Welcome guests and greet them cheerfully.
- Showroom Coordination: Direct designers and visitors to the appropriate showrooms.
- Phone Handling: Answer phone calls, handle general information questions and requests, and connect calls to appropriate personnel by transferring calls and ensure that no calls go unanswered.
- Relationship Management: Establish and maintain positive relationships with tenants, designers, and clients ensuring all feedback is relayed to ADAC management.
- CRM Proficiency: Utilize IMC/ADAC registration and CRM programs to look up & validate designers.
- Consumer Education: Educate consumers about ADAC upon arrival, connect consumers with Design Studios.
- Logistics Management: Receive and log all incoming/outgoing Sample Memos for Design Center showrooms.
- Event Inquiry Handling: Work with the Marketing team to be equipped to answer incoming inquiries about ADAC marketing events, on-site and off-site.
- Booking Management: Assist Design Studios by managing conference room booking processes and delivering inbound packages.
- Designer Correspondence: Correspond with new designers to educate them about ADAC.
- Mailing: Package and mail the ADAC annual directory to designers and clients.
- Report Management: Manage various Marketing reports such as the Daily Traffic Report.
- Badge Coordination: Liaison with AmericasMart Registration to coordinate Market badges for ADAC showrooms.
- Issue Reporting: Notify the Management office of any reported maintenance, building operations, or emergency issues.
- Project Assistance: Assist other ADAC staff with special projects.