WHAT DOES A DEALER DO?
Updated: Mai 20, 2025 - The Dealer ensures the trading platform provides accurate, up-to-date pricing, adheres to operational standards per the Company's Order Execution Policy, and promptly reports issues to the Department's Manager. Maintains daily, weekly, and monthly reports for senior management, preps trading systems for news events, and manages market-driven slippage. Monitors markets continuously, adjusting for economic events and market holidays, while responding to trade-related inquiries across multiple communication channels.
A Review of Professional Skills and Functions for Dealer
1. Dealer Duties
- Compliance Oversight: Responsible for compliance and regulatory matters involving Foreign Exchange and Derivative Product Group.
- Compliance Monitoring Management: Manages compliance monitoring activities and reviews line of Business activity to ensure it falls within established risk limits.
- Compliance Training Communication: Communicates policies, procedures, and controls and provides training to personnel on CFTC swap dealer requirements.
- Compliance Risk Support: Supports business initiatives and resolution of identified issues to ensure compliance risks are controlled and mitigated.
- Regulatory Risk Monitoring: Monitors, researches, and identifies regulatory, compliance, and emerging risks.
- Risk Evaluation Communication: Evaluates and communicates risk identified.
- Partnership Building: Builds solid partnership with dealer leadership and sales team.
- Strategy Ownership: Owns and constantly develops the country strategy, understands the market dynamics, trends, and key players.
- Values Alignment: Conducts all activities keeping in mind Fidelity values of integrity, partnership, commitment, and balance.
- Product Returns Management: Responsible for all product returns and warranties.
- Parts Logistics Oversight: Oversees parts deliveries, stocking, and storage.
- Sales Meeting Coordination: Coordinates and plans regular sales and team meetings with personnel.
2. Dealer Details
- Customer Management Oversight: Overall responsibility for customer and territory management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, and customer retention
- Inventory Management: Responsible for inventory replenishment, forecasting, ordering
- Stock Evaluation: Evaluates stock mix and stock levels to meet demand and growth expectations
- Inventory Audit Leadership: Participate and lead team on cycle counting and physical inventory
- Marketing Process Management: Responsible for Dealer & Parts Marketing process, designing product promotions, and conducting market price and product analyses
- Profit and Volume Goals Achievement: Responsible for achieving annual objectives regarding profit, volume, business mix, and share
- New Product Evaluation: Evaluates and orders new product lines
- Process Optimization: Monitor, measure, and modify processes and process measurements to effectively and efficiently meet customer needs
- Showroom Analysis: Analyze showroom requirements and future locations
- Team Supervision: Supervises counter, outside, administrative, and warehouse parts personnel
- Skills and Talent Coordination: Required to work with Account Managers and Account Team Leaders to establish required skill sets, talents, and capabilities
3. Dealer Responsibilities
- Team Assembly: Assembles teams and interacts with Account Managers with differing business development requirements, customer focus, experience, sales cycles, and product portfolios.
- Performance Appraisal: Conducts performance appraisals in concert with Account Team Leaders to identify developmental needs, validate performance versus goals and objectives, and recommend promotions, training, and disciplinary actions.
- Sales Compensation Planning: Establishes sales compensation plans within company guidelines.
- Training Scheduling: Establish training schedules and development for dealer & parts personnel.
- Performance Management: Manages ongoing performance by monitoring and coaching Account Managers’ effectiveness and efficiency in relation to project attainments, customer service, customer relationship development, and business profitability.
- Customer Satisfaction Maintenance: Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and sales team.
- Internal Communications Management: Responsible for internal communications flow to Account Managers and Account Team Leaders.
- Sales Strategy Leadership: Leads the development and the execution of the sales business plan.
- Sales Manpower Planning: Responsible for sales manpower planning.
- Customer Service: Serves customers by answering questions, providing information and locating and shipping parts.
- Cultural Modeling: Responsible for modeling and reinforcing the business’s vision, mission, business values, and people values.
4. FX/CFDs Market Dealer Accountabilities
- Internal Team Liaison: Liaising with internal teams on market movements
- Trade Processing Oversight: Responsible for trade verification, settlement, and life cycle event processing related to transactions
- Trading System Maintenance: Maintaining the stability of the trading system, analyzing data and monitoring product pricing
- Market Prediction Analysis: Predicting how markets will move and buying and selling accordingly
- Trade Information Dissemination: Informing all relevant parties of the most relevant trade information including product movements and market events for the day
- Mispriced Asset Identification: Gathering information critically about mispriced assets, detailed data analysis, and valuation
- Market Analysis: Gathering information and analyzing the market
- Business Goal Facilitation: Project involvement with internal departments to plan out and facilitate the execution of the business goals in order to drive the business further
- Technology Improvement Partnership: Partnering with the Product team to help identify internal and external facing technology improvement opportunities
5. Dealer Functions
- Platform Monitoring: Ensure that the Company's Trading Platform provides up-to-date price information.
- Platform Reliability: Ensure that the Company Trading Platform is operational within the times specified in the Company's Order Execution Policy.
- Issue Reporting: Report any issues in a prompt and timely fashion to the Department's Manager.
- Reporting: Run daily, weekly, and monthly reporting for the company senior Management team.
- Information Management: Ensure that the Company's Risk Manager has reliable, up-to-date, and readily accessible information.
- System Preparation: Prepare all trading systems ahead of news events.
- Slippage Management: Manage slippage warranted by market movement.
- Client Communication: Respond to lead and client trade-related queries by telephone, email, and chat.
- Order Management: Close expired future orders on all servers.
- Shift Reporting: Produce shift handover reports and monitor all liquidity providers.
- Market Monitoring: Monitor the market at all times and keep up to date with all economic events and market holidays adjusting specific markets.