WHAT DOES A BANKING DO?

Published: May 19, 2025 - The Banking handles financial transactions, account management, and loan processing in compliance with banking regulations. This position provides customer service support by addressing inquiries, resolving issues, and offering tailored financial solutions. This role maintains accurate financial records and ensures operational efficiency within banking services.

A Review of Professional Skills and Functions for Banking

1. Banking Center Manager Duties

  • Sales Environment Management: Actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Communication: Clearly communicates productivity and performance standards to all branch personnel.
  • Policy Implementation: Ensures effective communication to staff and implementation of all policies and procedures.
  • Staff Development: Plays a positive role in the development and growth of staff.
  • Performance Management: Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
  • Compliance: Assures compliance with all Bank policies, procedures, and processes, and all applicable state and federal banking laws, rules, and regulations.
  • Regulatory Adherence: Adheres to Bank Secrecy Act (BSA) responsibilities specific to the position.
  • Team Leadership: Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
  • Financial Advisory Development: Develops staff in the role of a trusted financial advisor.
  • Customer Service Standards: Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing, and potential customers.
  • Issue Resolution: Resolves complex internal and external issues in a timely manner.

2. Banking Center Manager Details

  • Business Development: Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
  • Customer Relations: Focuses on developing commercial and retail prospects and building on existing customer relationships.
  • Networking Participation: Actively participates in centers of influence such as chambers of commerce and business and industry associations.
  • Referral Building: Regularly attends organization's meetings and develops/builds a referral and potential customer network.
  • Community Involvement: Participates in civic and community organizations that benefit the local communities.
  • Cash Control: Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
  • Audit Compliance: Ensures satisfactory audit results through compliance with established policies and procedures.
  • Workflow Improvement: Identifies areas for improved workflow efficiencies.
  • Security Maintenance: Maintains proper Banking Center security.
  • Facility Management: Responsible for the day-to-day appearance and maintenance of the Banking Center.
  • Budget Management: Participates in establishing and managing the Banking Center budget.

3. Banking Branch Manager Responsibilities

  • Staff Training: Responsible for the development and training of staff.
  • Service Excellence: Ensuring the highest level of superior service and professionalism.
  • Issue Resolution: Resolving and correcting balancing problems, teller discrepancies, and member concerns.
  • Cross Training: Training of core skill sets, cross-training for smooth operation of center and development of staff, facilitating training through other sources (operations, lending, human resources).
  • Quality Monitoring: Evaluating and monitoring the quality of work produced.
  • Documentation Management: Preparing necessary and timely documentation and feedback (scheduled evaluations, action plans, disciplinary actions).
  • Goal Achievement: Must meet goals as developed by the credit union.
  • Performance Goals: Center goals for balancing, referrals, production, and exceptional member experience.
  • Service Standards: Service standards and other quantifiable goals for Branch staff.
  • Training Compliance: Ongoing successful completion of training-related exams.

4. Banking Relationship Manager Job Summary

  • Client Management: Responsible for a portfolio of Private Banking (EAM) clients to provide sophisticated advice on solutions.
  • Service Promotion: Promote full range of Private Banking (EAM) and family office services and achieve the Company’s objectives as well as revenue targets.
  • Relationship Building: Develop and maintain a long-term client network through effective relationship management, with extensive focus on the clients' financial analysis, protection, and investment objectives.
  • Client Growth: Ensure the growth of the client base to significantly contribute to the aggregation of AUM.
  • Client Communication: Daily telephone contact and meetings with sophisticated clients as well as negotiations with internal interfaces.
  • Service Delivery: Deliver top service to clients and ensure smooth administration.
  • Account Management: Initiate account openings, closures, update instruction checklists, and interface with clients to ensure completion of documentation requirements.
  • Team Coordination: Maintain a close working relationship with the EAM team and private banks to ensure the continued viability of client objectives and management of client assets.
  • Strategic Collaboration: Effectively coordinate with the Company’s teams and strategic partners to develop appropriate strategies and solutions.
  • Transaction Handling: Handle financial transactions and product enquiries as well as all categories of customer service matters.
  • Staff Coaching: Provide guidance, coaching, and support to junior members.

5. Premier Banking Specialist Functions

  • Client Interaction: Respond and interact with clients via telephone, email, or in person.
  • Support Activities: Assist Relationship Managers with a variety of day-to-day customer service and analytical activities.
  • Account Management: Opening new accounts, updating signature cards, wire transfers, research and maintenance requests, proposals, account reviews, and consumer loan/residential mortgage/small business loan processing.
  • Product Knowledge: Maintain a comprehensive knowledge of the Bank’s products, policies, and procedures and identify appropriate solutions based on client needs.
  • Interdepartmental Liaison: Act as a liaison with other bank departments to fulfill client or Relationship Manager requests.
  • Task Prioritization: Prioritize and organize multiple tasks and emails each day from clients and Relationship Managers.
  • Problem Reporting: Advise management or Relationship Manager of irregular or recurring problems and make recommendations to improve the service provided to the client or internal processes/training.
  • Sales Support: Assist with sales presentations by conducting an analysis of current bank services, recommending solutions, and assisting with preparing a banking proposal for presentation by the Relationship Manager.
  • Client Onboarding: Assist with transitioning new clients to the Bank, ensuring a smooth process.
  • Regulation Knowledge: Maintain knowledge of the Bank’s regulations.
  • Compliance Assurance: Ensure compliance with Federal and State regulations, and Bank policies and procedures.