Job Summary: 

• Prepare the client’s hardware and installation of the software with its web portals, services, and databases, mainly the SMS Management System.
• Configure the system and link it to existing network elements and third-party systems.
• Train the clients and guide them throughout their work on the system.
• Training could be remotely or onsite.
• Identify and solve system problems and monitor the system logs, services, and databases for possible faults.
• Monitor and manage the customer’s database, hardware, and web application to communicate with the customers by providing technical advice to ensure the ease of their work on the system and a smooth experience.
• Follow up on new features and bugs requested by customers through a special tracking system, test new versions of the system for evaluating new features, modules, and products, and solve bugs.
• Write user manuals and technical documents on the systems’ features.
• Conduct research on new switches and third-party system integrations with the SMS Management System.
• Provide weekly or daily reports about the status of the clients and detailed system updates.
• Confirm bug reports and provide replication steps.

Skills on Resume: 

• System Configuration (Hard Skills)
• Client Training (Soft Skills)
• Problem Solving (Hard Skills)
• Database Management (Hard Skills)
• Bug Testing (Hard Skills)
• Technical Writing (Hard Skills)
• Research Skills (Hard Skills)
• Communication (Soft Skills)

Job Summary: 

• Monitor and support the implementation of the stage gate review process in the pre-construction phase.
• Analyse processes of water and wastewater’s design and study Department tasks and prepare reports highlighting all the potential risks and issues facing the process and suitable solutions.
• Proper record keeping of all Design and studies department tasks database and update regularly.
• Prepare presentations and weekly and monthly reports on the Design and studies department tasks status to the project manager and senior management of the client.
• Conduct a continuous audit on all Design and studies department tasks to ensure quality procedures are implemented and recorded, meanwhile, update and monitor the actions log.
• Periodic evaluation for the Design and studies department tasks.
• Prepare a Comprehensive risk register of Design and studies department tasks.
• Advise the client on any issues, likely to affect the scope of work.
• Active participation in the value engineering and master plan review sessions.

Skills on Resume: 

• Stage-Gate Process Monitoring (Hard Skills)
• Risk Analysis (Hard Skills)
• Data Management (Hard Skills)
• Reporting and Presentation (Soft Skills)
• Quality Auditing (Hard Skills)
• Risk Register Preparation (Hard Skills)
• Client Advising (Soft Skills)
• Value Engineering Participation (Soft Skills)

Job Summary: 

• Offering day-by-day timely service support to the Service Team
• Provide accurate and up-to-date service information related to the product range
• Provide and develop technical training in conjunction with the competence development group
• Provide technical support to Technicians when issues cannot be resolved, training and/or information
• Review new products and product information from a sales and service perspective to determine feasibility and required resources and/or services.
• Visit customer sites to inspect equipment in special and difficult cases that could not be resolved
• Review and process warranty claims
• Review and process material that is returned
• Review feedback on product performance and operational issues.
• Liaise with technical support engineers at Airpower to expedite the timely and appropriate resolution of service issues.
• Conscientious and motivated, capable of working on their own on-site

Skills on Resume: 

• Service Support (Soft Skills)
• Technical Training (Hard Skills)
• Product Analysis (Hard Skills)
• Problem Resolution (Soft Skills)
• Warranty Processing (Hard Skills)
• Customer Site Visits (Soft Skills)
• Feedback Analysis (Hard Skills)
• Collaboration with Engineers (Soft Skills)

Job Summary: 

• Write action plans to manage events until closure is achieved
• Communicate clearly via standard communication templates
• Monitor and track the progress of agreed schedules and action items
• Provide feedback to product quality teams based on Pareto analyses and make proposals for improvement projects
• Participates in Continuous Improvement Programs for products and processes
• Develop close relations within Edwards Service/Engineering/NPI and Product Management to properly address specific needs to get a problem solved
• Provide training to service engineers and others
• Be part of a 24/7 (follow the sun) global 3rd tier technical support team and willing to work in shift pattern
• Active Directory, Exchange, and Back Up Software Administration.

Skills on Resume: 

• Event Management (Hard Skills)
• Communication Skills (Soft Skills)
• Schedule Monitoring (Hard Skills)
• Feedback and Analysis (Hard Skills)
• Continuous Improvement Participation (Soft Skills)
• Technical Training (Hard Skills)
• IT Support Expertise (Hard Skills)
• Interpersonal Communication (Soft Skills)

Job Summary: 

• Provide expert-level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback on quality issues discovered in the field to design engineers
• Provide on-the-job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support for documentation development and qualification criteria during the New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
• Writing and maintaining a knowledge base
• Collaborate with R&D, Product, Customer Success, and Delivery teams daily
• Support computer vision adoption by working closely with AI experts

Skills on Resume: 

• Action Planning (Hard Skills)
• Communication (Soft Skills)
• Progress Tracking (Hard Skills)
• Feedback Analysis (Hard Skills)
• Continuous Improvement (Soft Skills)
• Technical Training (Hard Skills)
• Hardware Knowledge (Hard Skills)
• Interpersonal Skills (Soft Skills)