• Lead strategic development and execution of future work models that drive company objectives on enhancing collaboration, innovation, and a sense of belonging.
• Develop enablement instruments, guardrails, and own the change processes while shaping culture rituals for hybrid working experiences
• Shape the new work change strategy, advise senior leaders, and take end-to-end ownership of all team deliverables, ensuring a smooth process and high-quality delivery.
• Partner with key stakeholders to understand business needs and use employee insights to adopt new ways of working and solutions that support productivity in teams.
• Provide thought-leadership on new work models to support employee growth, reskilling while working closely with people and organization teams on game-changers.
• Analyze and problem-solve by seeking data and insights to proactively anticipate opportunities to present innovative solutions.
• Design workshops, sprints, and apply facilitation skills to support business teams and leaders to exchange and identify good practices on new ways of working
• Steer the work of the team to manage projects, milestones, staffing requirements, and project budgets, and provide expert support in systems.
• Use professional judgment to inform drivers of change and employ the right mechanisms to nudge the transition and adoption of new behavior.

Skills: Strategic Work Design, Change Leadership, Stakeholder Partnership, Employee Insights, Innovative Problem-Solving, Workshop Facilitation, Project Governance, Behavioral Change

• Leading morning meetings with resort information, safety focus, etc.
• Maintaining a positive and friendly culture with all transportation employees.
• Greeting drivers when they arrive in the morning and prepare them for the day's tasks.
• Making sure drivers have closed out their buses and refueled at the end of the day.
• Keeping the break room and surrounding areas clean.
• Providing leadership for the staff daily.
• Dispatching buses to different routes based on guest and traffic demand.
• Maintaining a fleet of company trucks for driver use.

Skills: Team Leadership, Safety Communication, Driver Coordination, Fleet Management, Route Dispatching, Workplace Cleanliness, Positive Culture, Operational Oversight

• Work assigned day pattern to meet business needs and operations schedule.
• Coordination of Weigh and Dispense teams to meet production schedule in a safe, compliant, and cost-effective manner.
• Completion of pulse walkdowns to ensure compliance with all regulatory requirements, particularly in relation to the pharmaceutical industry, health and safety requirements, and environmental legislation and cGMP requirements.
• Troubleshoot process issues and escalate/collaborate with relevant support to resolve in a timely and effective manner.
• Prioritize and schedule activities to support business needs and to meet the requirements of the Master Production Schedule.
• Be responsible for all activities in compliance with corporate and cGMP/EHS regulatory requirements and ensuring any associated deviations are completed promptly.
• Facilitation of root cause problem-solving sessions to correct and prevent recurrence of issues.
• Review of documentation in compliance with site procedures and GDP.
• Ensure the weigh and dispense areas are appropriately set up to complete process steps and enforce good aseptic techniques.
• Maintenance and calibration of Operations equipment, support commissioning and qualification activities, and assist with generation, review, and revision of Operations documentation.
• Develop systems to monitor the quality and efficiency of area activities, and implement continuous improvement strategies
• Ensure effective communication occurs within the team, between shift teams, and with other departments
• Provide mentorship and feedback to the team and individuals to aid their learning process and help them acquire the skills vital to perform optimally both as a team and as individuals
• Provide a forum for training and ensure teams' compliance with company standards
• Establish team goals that align with the organizational goals and business/operational needs.
• Measure these goals and ensure that specific targets are met
• Participate in regulatory audits and always ensure audit readiness
• Ensure effective implementation of BEX projects, Kaizen, 5S, and Lean.

Skills: cGMP Compliance, Production Coordination, Root-Cause Analysis, Process Troubleshooting, Continuous Improvement, Equipment Maintenance, Team Leadership, Audit Readiness

• Lead a team of high-performing individual contributors, coaching and inspiring them to deliver excellent partner management services to partners and creators in their portfolio, including strategic guidance, product activation and adoption, best practices, and business plans.
• Identify key metrics to evaluate performance both quantitatively and qualitatively to evaluate the efficacy of programs.
• Streamline operational workflow by identifying and eliminating bottlenecks, focusing on operational excellence.
• Build and maintain an optimal team structure that aligns with business needs and supports the achievement of key organizational and operational metrics while establishing an effective working relationship with cross-functional teams.
• Ensure team members acquire, maintain, and develop relevant skills, product knowledge, and industry expertise. 
• Assess individual team members, providing coaching and enabling personal and professional development.

Skills: Team Leadership, Partner Management, Strategic Guidance, Performance Metrics, Operational Excellence, Cross-Functional Collaboration, Skill Development, Coaching Enablement

• Provides direction and guidance to team members by answering questions on any specific work-related issues or problems.
• Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities.
• Assigns work activities based on team members' skill levels.
• Performs a quality audit of completed activities for each team member, including the recording and tracking of results.
• Reviews errors and completes or arranges the necessary training for each team member based on the results of the audit.
• Compiles data and completes daily, weekly, and monthly reports to ensure quality measurement goals are achieved.
• Maintains and controls the flow of work to and from other departments.
• Compiles information and completes a team productivity and quality report.
• Works with the manager in anticipating and/or identifying any existing problems with an individual team member's productivity/performance and also with the team as a whole with regard to workflow and productivity output. 
• Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results.

Skills: Team Supervision, Issue Resolution, Task Assignment, Quality Auditing, Training Oversight, Data Reporting, Workflow Management, Performance Monitoring

• Manage workflow to ensure projects are completed on a timely basis and to a high standard of quality at all times
• Oversee team capacity and allocate team resources to promote continuous integration and meet projected milestone dates
• Track and report on schedule changes and highlight any issues to the project team and/or the client in a proactive and timely manner
• Continuously monitor and review production processes and, with the local team, implement improvements that will result in improved turnaround times, decreased costs of production, and/or improved client satisfaction
• Regularly and proactively provide feedback to editors on projects to ensure continuous improvement
• Ensure project issues are raised promptly, and appropriate measures are put in place to minimize risks to deliverables
• Prepare invoices for all the clients 

Skills: Workflow Management, Resource Allocation, Schedule Tracking, Process Improvement, Quality Feedback, Risk Mitigation, Client Communication, Invoice Preparation

• Management of all types of information systems projects.
• Prepare project plans, accurately estimate project timeframes, and resource requirements (both personnel and budget).
• Identify skill sets, obtain project and resource allocation approvals, and assign project tasks, ensuring both successful task completion and staff development.
• Produce project status reports.
• Manage the project team, including clients, vendors, consultants, and IS staff.
• Responsible for working with project teams to ensure that established design and quality standards are maintained.
• Review project team techniques and ensure that IS guidelines are followed for system and integration testing, user and operations documentation, and user and operations training.
• Be responsible for providing the highest level of technical and analytical expertise required to support the development, implementation, and ongoing utilization of application systems.
• Provide expertise in problem determination, evaluation, and solution development.
• Understand the current business operation of the client departments.
• Work with client departments, analysts, and vendor representatives to select, configure, implement, and support effective system solutions.
• Ensures appropriate support documentation is completed and available.
• Provides leadership in support of installed systems to ensure that they continue to meet client objectives.
• Monitors support demands (problem tickets, change requests, customer response), for trends, and recommends support improvements to increase customer satisfaction.
• Establishment and maintenance of a positive working relationship with clients.
• Provide quality customer service.
• Manage client expectations, ensuring their understanding of the application system and its impact on their department and the rest of NMH.
• Continually develops professional and technical skills.

Skills: Project Management, Resource Planning, Task Allocation, Technical Expertise, System Implementation, Quality Assurance, Client Engagement, Problem Resolution

• Perform SDR responsibilities as lead SDR.
• Recruit, hire, onboard, and train new SDRs, partner with SDRs on coaching and problem-solving.
• Develop detailed meeting and pipeline forecasts and work with the team collaboratively to achieve goals.
• Develop messaging/content, including call scripts, email and video content, subject lines, etc.
• Monitor and refine lead processes through ongoing testing and optimization.
• Work with sales to optimize pipeline creation and efficient lead handoff.
• Analyze data to identify trends and communicate the appropriate information to management.
• Respond, engage, and qualify inbound leads and inquiries.
• Partner with the sales and marketing team to identify verticals and market segments to prospect to, leveraging intent and website data to prioritize.
• Nurture new marketing leads by educating and developing prospects until they are ready to speak with a territory sales rep.
• Research target accounts, identify key contacts, and develop multi-touch, multi-channel outbound campaigns to engage the buying committee.
• Build, write, and measure engaging outbound email sequences.
• Schedule and attend qualified appointments, consultations, and demos for the sales team.
• Diligently update Salesforce and Outreach to stay current on leads and follow-ups.
• Summarize prospect feedback for the sales, marketing, and product teams.

Skills: SDR Leadership, Team Coaching, Pipeline Forecasting, Lead Optimization, Cross-Team Alignment, Data Analysis, Outbound Prospecting, CRM Management

• Leading training efforts for the Coordinator/Analyst team in new initiatives or process changes
• Handling process tool development and ownership, and assisting with financial forecasting for NAM/LATAM Services teams
• Handling flawless execution and on-time delivery of operational reports
• Maintaining UIOR, Forecast, Milestones, Unbilled, ECA (Estimate Cost Accrual), MSA (Master Service Agreement), Backlog, Sales, and CM, Orders
• Monitoring data to identify changes in financial and business trends, regularly examining data reports to locate and resolve mistakes throughout
• Supporting business analyst with SOX reporting, particularly at quarter-end.
• Providing coaching and backup to service coordinators

Skills: Training Leadership, Process Development, Report Management, Financial Forecasting, Data Monitoring, SOX Support, Trend Analysis, Team Coaching

• Acting as an effective team member within the team and with other teams by imparting knowledge and offering assistance.
• Supporting the management and taking delegation of tasks for the daily, monthly, and annual deliveries, respecting the relevant deadlines.
• Delivering high-quality service to clients by accurate, timely completion of all assigned tasks and requests for information.
• Build and maintain strong relationships with clients, auditors, and other parties.
• Work closely with Managers on various processes/projects, such as being assigned to take the lead and/or assist in implementing new processes in order to help the team be successful in its goals and KPIs.
• Proactively identifying areas of concern and suggesting enhancements to procedures where weaknesses or potential efficiencies are identified to demonstrate a clear and risk-based approach to outsourcing arrangements.
• Coordinate cross-team training for better efficiency and the creation of synergies.
• Create a performance fee calculation based on prospectus wording.

Skills: Team Collaboration, Client Service, Deadline Management, Relationship Building, Process Improvement, Cross-Team Training, Risk Assessment, Fee Calculation

• Lead local in-fab operation, process execution (escalation handling) and improvement, follow up on KPI improvement
• Local operational stakeholder management (internal and external, including customers), budget with actual cost management
• Interface with internal and external stakeholders to make detailed shift planning and maintain infrastructure availability
• Align with the 3PL supervisor for detailed shift planning and daily demand(operation) planning
• Align with site (external) stakeholders on planning and execution progress
• Analyze the KPI of the material handling team during process execution
• Prepare for the KPI Dashboard for the weekly report
• Deliver local training to stakeholders
• Second escalation point for material handling activities
• Interface with customers and business partners for operational issues
• Manage inventory status by making use of the material tracker, site operation issue follow-up
• Drive and control infrastructure and other operational costs
• Provide input and drive operational improvement
• Facilitate the Shift Lead and daily operation alignment meeting
• Drive operational performance based on the KPI report
• Proper communication with internal/external stakeholders to improve logistics service level
• Preparation of the report, logistics KPI report, etc, requested by the customer

Skills: Operations Leadership, Stakeholder Management, Shift Planning, KPI Analysis, Inventory Control, Escalation Handling, Process Improvement, Logistics Reporting

• Supervise the reliability team of two technicians and manage the reliability budget and the Preventive Maintenance Pillar
• Apply engineering skills and experience to improve safety, quality, delivery, and cost by planning and executing engineering projects while meeting project cost and schedule objectives
• Support efforts to identify areas within the operations function where safety, quality, delivery, and cost may be improved
• Support feasibility studies, determine manpower and cost estimates
• Develop engineering criteria to plan projects and drive capital projects from approval and execution to recognize objectives
• Work with others to ensure projects conform to local, regional, national, and corporate safety, environmental, and other applicable standards
• Support technical efforts to develop and integrate manufacturing processes for new and significantly revised products
• Develops and maintains the plant capital budget

Skills: Team Supervision, Reliability Management, Engineering Projects, Process Improvement, Feasibility Analysis, Project Planning, Safety Compliance, Capital Budgeting

• Use relevant rules and legislation to make decisions on entitlement or to review decisions that are subject to challenge by customers or their representatives
• Focus on delivering to agreed goals and priorities to achieve collective commitments, team expectations, and quality outcomes
• Provide leadership, inspiration, and direction, setting team ambitions, managing workloads and attendance, and conducting performance reviews
• Operate as part of a team, making individual contributions whilst being flexible and adaptable
• Focus on doing the right thing for the customer, taking ownership to deliver an excellent customer service.
• Take responsibility for the own development to improve competency and skills, and support and coach others to do the same.
• Build relationships and work collaboratively with colleagues across DWP and with external organisations to improve the customer experience
• Help implement change by supporting colleagues and embracing the change agenda

Skills: Regulatory Decision-Making, Goal Delivery, Team Leadership, Adaptive Collaboration, Customer Focus, Self-Development, Stakeholder Relations, Change Support

• Monitor the project's progress, resolve issues, and initiate appropriate corrective action
• Work with the team and key stakeholders to set the key goals and major objectives
• Support team members in Personal Development
• Recognize and acknowledge the contributions of team members
• Be responsible for ensuring Scrum is understood and enacted by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules.
• Contact point for the project
• Keep team members and stakeholders informed of key developments, program decisions, issues, and changes to the project and the project plan.

Skills: Project Monitoring, Issue Resolution, Goal Setting, Personal Development, Team Recognition, Scrum Enforcement, Stakeholder Communication, Project Coordination

• Check payment documents and book production, sale, and administration expenses detailed by cost center/GL
• Control the movement of spare parts, and do a physical stock count of spare parts quarterly.
• Be in charge of fixed assets such as CIP, increase/decrease/disposal/depreciation/reports
• Ensure all payment documents are processed, and expenses are booked by all teams exactly according to Vietnamese law and company policies.
• Control payables, AP aging, and reclass prepayment to the supplier at month-end
• Prepare a payment plan for suppliers weekly.
• Check and send hedging information to the Treasury team.
• Manage team, support members, and train new members in the team.
• Communicate with other departments to solve issues in the team.
• Support the manager in internal/external/tax audit.

Skills: Expense Booking, Stock Control, Fixed Assets, Compliance Assurance, Payables Management, Payment Planning, Hedging Support, Team Leadership

• Act as the People Leader for Travel Consultants within the team
• Coach provides regular, documented coaching to team members, ensuring all are meeting or exceeding performance targets
• Monitor, review, and coach all KPI metrics at the individual and team level
• Investigate service and quality errors, provide coaching and feedback
• Analyze and act on CSAT performance, identify actions, and communicate results
• Manage underperformance on a timely basis, engaging the employee when developing Performance Improvement Plans and formal warnings, working in partnership with HR

Skills: People Leadership, Performance Coaching, KPI Monitoring, Quality Review, CSAT Analysis, Feedback Delivery, Issue Investigation, Performance Management

• Be responsible for the daily operational follow-up of the team
• Leading and coaching the team with a view to an optimal customer relationship, technical knowledge, and commercial attitude
• Conducting follow-up, performance, and evaluation interviews with the employees
• Collecting, analysing, reporting, and communicating information to enable smooth operation at the team and department level on the one hand, and as input for management when making policy decisions on the other hand
• Acting as a point of contact for the team members for technical questions
• Creating a nice working atmosphere
• Documenting the management process and participating in all kinds of projects to improve existing processes

Skills: Operational Oversight, Team Coaching, Performance Evaluation, Data Reporting, Technical Support, Workplace Culture, Process Documentation, Process Improvement

• Working directly with customers, providing support over phone, email, and chat box, and ensuring their needs are consistently met.
• Providing efficient responses to customer requests and inquiries.
• Proactively keeping customers updated on their order progress.
• Completing additional tasks by the Business Team and the Store Manager.
• Arranging the working roster of the Customer Relations Team.
• Supporting the Store Manager in allocating the workload for the team.

Skills: Customer Support, Inquiry Handling, Order Updates, Task Execution, Roster Management, Workload Allocation, Team Coordination, Customer Communication

• Drive projects independently, from technical design to launch
• Collaborate with the team on architectural and process standards and apply them to new projects
• Contribute to code reviews and documentation, as well as take on complex bug fixes
• Work closely with the CTO on high-priority projects and report frequently on the progress
• Creating elegant, clean, maintainable code at all times
• Aim to constantly improve and expand a continuous delivery pipeline
• Mentor junior developers to ensure success with code reviews
• Manage source control branches, prepare releases for deployment
• Adhere to programming and methodology standards
• Extend and maintain internal web applications
• Utilize modern web standards to build responsive sites and dynamic applications
• Engage in development/technology discussions around industry standards and how to use emerging technologies

Skills: Project Ownership, Technical Design, Code Quality, Architecture Collaboration, CI/CD Improvement, Developer Mentoring, Release Management, Web Development

• Management and development of a compliant, sustainable, efficient, and effective Market Conformity Concept.
• Conduct Project Management tasks related to current and future Market Conformity initiatives and requirements.
• Establish and maintain relevant documentation for all products traded in Citigroup Global Markets Europe AG.
• Manage cooperation with the data provider.
• Perform daily Market Conformity checks and follow-ups, interacting with traders and desk heads.
• Provide regular MIS and escalation of risks.
• Design and establish automation of the Function.
• Manage internal and external requests and Audit requests.

Skills: Compliance Management, Project Management, Documentation Control, Data Coordination, Conformity Checks, Risk Escalation, Process Automation, Audit Handling

• Partner with the District General Manager to create and implement office-level growth plans, which include developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as the point of contact for on-site escalated client service concerns
• Ensure clients are scheduled properly, and conflicts are resolved
• Lead daily activities to ensure that all tax office associates' work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
• Build an engaging team environment by training and coaching associates to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management

Skills: Growth Planning, Talent Recruitment, Client Escalation, Scheduling Coordination, Workflow Management, Team Coaching, Daily Communication, Workforce Scheduling

• Identify, develop, and recommend strategic directions and business positions
• Help determine the unit’s service offer and ensure the projects and activities are planned and executed
• Meet targets on time and on budget and manage results, performance, quality, and client/partner satisfaction
• Develop training and skills development strategies and action plans for team members
• Help resolve complaints and problems in accordance with the organization’s practices
• Play a non-decision-making role in hiring, performance management, discipline, and skills development.

Skills: Strategic Planning, Service Delivery, Performance Management, Quality Assurance, Training Development, Issue Resolution, Team Support, Client Satisfaction

• Lead a team of reconciliation officers/finance officers to enable effective and timely reconciliations with day-to-day direction, guidance, and training in their duties
• Work with the team to investigate and solve any problems, answering queries and resolving disputes relating to key reconciliation functions
• Complete month-end reconciliation between bank and general ledger, including investigation of variances and resolving system issues
• Analyse processes and procedures and look for ways to promote continuous improvement
• Undertake reporting and data analysis on reconciling items

Skills: Team Leadership, Reconciliation Management, Issue Resolution, Month-End Reconciliation, Process Improvement, Data Analysis, Dispute Handling, Variance Investigation

• Working closely with the Manager, Learning and Development, to identify, develop, and deliver innovative, high-quality learning and development projects and initiatives against the Learning and Development Framework 2021-23 to support ongoing organisational capability uplift.
• Consulting and collaborating with internal L&D training stakeholders to ensure the alignment of specialist development opportunities with organisational Learning and Development outcomes.
• Managing a portfolio of learning programs and various L&D projects, including delivery requirements and ongoing maintenance.
• Building productive partnerships with internal and external stakeholders to ensure learning solutions remain responsive and relevant.
• Providing specialist advice to support instructional design capability across the analysis, design, development, implementation, and evaluation phases of learning solutions, including eLearning courses, face-to-face training materials such as facilitator guides and learner guides/workbooks, self-paced guides, and on-the-job learning tools.
• Identifying, coordinating, and managing deliveries by external vendors and other providers.
• Providing expert advice, assistance, and support to the Manager, Learning and Development.
• Leading and supervising staff within the L&D team.

Skills: L&D Project Management, Stakeholder Collaboration, Program Delivery, Instructional Design, Vendor Coordination, Partnership Building, Expert Advisory, Team Leadership

• Provide supervision, guidance, and direction to team members, accepting responsibility for work carried out individually and by others, to develop capability and achieve work goals.
• Resolve routine problems that arise during the course of work, referring to standard guidelines and manuals solutions to complex problems to ensure risks are minimised, and work goals are achieved.
• Provide advice through on-the-job training and team meetings, on relevant processes and procedures, as well as opportunities to improve work activities to support understanding and develop team performance.
• Apply interpersonal skills to resolve conflicts and model collaborative behaviours to achieve the greater good for the community, celebrate a diverse workforce, create an environment where people can create and thrive, and support people’s wellbeing.
• Implement, communicate, and monitor WHS procedures for identifying hazards, assessing and controlling risks, and record management, providing training and guidance, to ensure understanding and minimise risk

Skills: Team Leadership, Problem Resolution, Process Training, Performance Coaching, Conflict Management, Collaborative Communication, WHS Compliance, Risk Mitigation

• Deliver the required loads and site services within the agreed costs
• Maintain vehicle-loading standards, identifying and reacting to all non-conformances
• Develop and maintain effective working relationships with all other site teams
• Manage time effectively with a recommended split of approximately 20% office, 60% shop floor, 20% initiatives
• Deliver regular health and safety briefings and toolbox talks
• Fully support and promote the company's “Healthy You” initiatives
• Communicate loading requirements to all stakeholders
• Direct, train, and motivate the team to carry out their duties and to achieve specific and agreed targets
• Hold regular job reviews with team members to include training and development needs

Skills: Load Management, Compliance Monitoring, Stakeholder Communication, Time Management, Safety Briefings, Wellbeing Promotion, Team Leadership, Performance Coaching

• Oversee all production operations within the assigned department.
• Maintain a thorough working knowledge of all processes and equipment required for the manufacturing of all internally produced products.
• Develop processes and documentation for processes and be a key contributor in developing new methods.
• Lead problem-solving and continuous improvement efforts impacting operations, including issues related to safety, equipment, quality, delivery, and throughput.
• Facilitate the rapid resolution of equipment downtimes.
• Ensure proper repair and maintenance of all processing equipment.
• Ensure the sanitation of all operating and food contact surface systems.
• Maintain production, inspection, cleaning, and sanitation records and logs.
• Ensure accurate and timely recording/reporting of all production and raw material use.
• Utilize the computerized inventory system (NAV).
• Oversee product inventories to meet outstanding orders.
• Ensure process and storage areas comply with Sanitation, Safe Quality Foods (SQF), and Good Manufacturing Practices (GMP) guidelines.
• Ensure all personnel are trained and coached on key performance expectations and characteristics related to the operations they perform.
• Provide consistent on-the-spot coaching to facilitate continuous learning and to foster continuous improvement. 
• Be responsible for team building, team effectiveness, and actively strengthening team dynamics.
• Address and resolve conflicts between team members and facilitate resolution when conflict occurs cross-functionally.

Skills: Production Oversight, Process Mastery, Continuous Improvement, Equipment Maintenance, Sanitation Compliance, Inventory Management, Team Leadership, Conflict Resolution

• Manage day-to-day operations of the team to ensure workloads and schedules are adhered to, and maximum output of the team members is achieved.
• Monitor workflow through telephony queues, emails, and all other business systems.
• Manage performance and behaviours in line with company policies and procedures.
• Embrace the company values and behaviours and adhere to HSE regulations at all times.
• Be a point of escalation for the team and the customer.
• Contribute to ensuring the teams and the departments KPI's are met and or exceeded.
• Create a culture of engagement within the team.

Skills: Operations Management, Workflow Monitoring, Performance Management, Policy Compliance, Escalation Handling, KPI Delivery, Team Engagement, HSE Adherence

• Be responsible for all aspects of the Inpatient Bookings teams within Sales and Services
• Maintain and better service levels within the patient journey
• Handle all inquiries or queries raised efficiently and effectively, escalating appropriately
• Ensure a more commercial and strategic approach within the department.
• Ensure all brand standards are maintained at all times
• Create an environment of support and openness to develop the skills and confidence of all team members
• Work scheduling/rotas, ensuring cover is arranged for all gaps in the rotas, and personally covering any unfilled shifts.
• Ensure all routines are completed, and standards of service are delivered

Skills: Team Oversight, Service Improvement, Inquiry Handling, Strategic Planning, Brand Compliance, Staff Development, Schedule Coordination, Service Delivery

• Heads a team of three Activity Managers and one Artwork Specialist
• Creates the right team spirit for this newly compiled team
• Develops a high-performing team by coaching, target setting, and performance reviews of team members, and actively supports in setting up their individual development plans
• Coaches all team members on Project and Process Management
• Ensures the operational coordination of all innovation and renovation projects to make sure the products arrive in the market at the agreed moment (CSL/Speed) and at the lowest possible cost (write-offs)
• Performs the Activity Management task for part of the portfolio
• Creates new processes and secures a way of working across all categories for both Activity and Artwork Management (as coming from different categories)
• Ensures that all artworks for the CBU are implemented according to the artwork process and delivered on time and to the quality mandate
• Supports during the transition period by creating a pipeline overview and integrating this with PowerBI.
• Support for the roll-out of the pipeline management system across all categories
• Analyzes the pipeline (data) and provides pipeline dashboards and reports, using the tools provided by the IPRO Common
• Ensures, together with the PMOs, that the pipeline management system is up to date and that it contains all the latest program and projects related information (business case, stage gates, key milestones, timelines, risks, issues, etc.
• Audits the pipeline management system regularly and takes appropriate actions to resolve issues and close gaps

Skills: Team Leadership, Performance Coaching, Process Management, Project Coordination, Artwork Oversight, Pipeline Analysis, System Governance, Cross-Category Alignment

• Understanding and experience of Spirit Production/Maturing/Packaging Processes
• Knowledge and experience of EH&S legislation, Customs compliance, and Quality Systems
• Solid awareness of inventory management systems.
• Ability to set objectives, performance manage a team, and support the development of others.
• Experience in leading and coaching a team
• Excellent customer service skills.
• Ability to work positively and lead a team to achieve results.

Qualifications: BA in Business Administration with 4 years of Experience

• Passionate about delivering great customer service
• Experience in a retail environment
• Experience in developing, leading, and coaching a team to improve performance
• Ability to effectively plan, organise, and manage own and direct reports' workload
• Ability to work to deadlines and really rise to a challenge with a ‘Can Do’ attitude
• Fresh thinking and a continuous improvement mindset
• Strong influencer able to communicate at all levels with excellent customer service skills.

Qualifications: BS in Computer Science with 3 years of Experience

• Secondary level education (Maths and English)
• Previous experience as a team leader in a production environment or shown ability in a skilled operative position, with the willingness to undertake further qualification
• Excellent leadership skills, communicate clear objectives, provide feedback, suggest improvement for individual performance to direct reports
• Handle conflicting priorities within tight deadlines and a practical approach to problem-solving
• Excellent interpersonal skills with the ability to communicate and present ideas and goals to different levels of the business
• Intermediate Microsoft Office skills
• Formal Lean/Continuous Improvement certification, e.g, Lean Six Sigma experience

Qualifications: BA in Communication Studies with 5 years of Experience

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem-solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices

Qualifications: BS in Information Technology with 3 years of Experience

• Working experience in operations or market research
• Strong English writing and reading skills, fluent English speaking
• Ability to communicate effectively within countries and regions, write precise requests, and provide complete follow-up, ensuring effectiveness
• Ability to present a document and create a simple document
• Demonstrated communications and win/win negotiation skills, both verbal and written, that are effectively utilized across all levels of a matrixed organization
• Ability to contribute positively across teams to achieve business goals

Qualifications: BA in Psychology with 2 years of Experience

• Ability to attain a forklift license within 30 days.
• Ability to work overtime during shift overlaps and when other team leaders are absent.
• Computer skills to work with Microsoft programs.
• Solid mechanical skills and troubleshooting skills.
• Knowledgeable of SPC.
• Strong interpersonal skills relative to leading a team, conflict resolution, motivation, delegation, etc.
• Good verbal and written communication skills.
• Experienced in leading a team.

Qualifications: BS in Industrial Engineering with 4 years of Experience

• Possess TICO certification
• Good knowledge of GDS applications
• Ability to provide strong consultative coaching skills, and the strength of personality to motivate and inspire the team
• Capacity to drive individual and team performance through monitoring and coaching on customer delivery
• Resilience and composure to remain positive under pressure while navigating the ‘new normal’ and within the virtual environment, as well as in the office location
• Good time management and organization to effectively prioritize the team’s workloads
• Excellent written and spoken communication skills
• High level of customer service experience and commitment, as regular contact with customers through outbound and escalated calls with card members
• Ability to develop and nurture a team to increase engagement and skills
• Experience in monitoring, reporting, and delivering key performance metrics to senior management
• Ability to identify, propose, and execute performance improvement initiatives
• Ability to perceive the needs of individual direct reports and support colleagues with the resources to manage their well-being

Qualifications: BA in Organizational Leadership with 6 years of Experience

• Ability to develop and grow the business through events and gain new sales
• Be able to manage paperwork, Team Members, Department, and Area Managers, and meet the clients’ needs
• Willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• Be able to approach and engage with customers at ease, using strong selling skills to chase that extra sale.
• Be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
• Previous experience as a Team Leader in a similar social care setting
• NVQ level 3 or equivalent qualification in Social Care/Health and Social Care
• Experience in being part of the management structure

Qualifications: BS in Data Science with 5 years of Experience

• Ability to effectively communicate in written and spoken language.
• Knowledge of cyber technologies (Firewalls, Anti-Virus, Data Loss Prevention Tools, …)
• Knowledge of Cyber Governance, Risk Management, and Compliance functions
• Strong ability to connect, influence, and motivate co-workers to achieve objectives.
• Strong passion to continue learning technologies and stay current with various technologies (Amazon Web Services, Zero Trust, DevSecOps, …)
• Previous experience with budget/spend plans
• Experience performing data analysis.
• Previous experience taking spreadsheet data, creating pivot tables, and producing charts and slide decks informs senior leadership.
• Experience in an information technology/cyber field
• Possession of an active Cyber Certification (CISSP, Security+, CEH, OSCP, …)
• Prior experience in Cyber or Information Security

Qualifications: BA in Human Resource Management with 7 years of Experience

• Advanced ability to communicate future direction and deliver timely, effective information to leadership and key stakeholders.
• Advanced ability to train and advise employees on the processes and procedures of the functional area.
• Advanced ability to motivate coworkers and others to achieve objectives.
• Strong written and verbal communication skills.
• Advanced ability to independently manage multiple tasks on one or more complex projects.
• Advanced knowledge of and ability to independently apply SDLC, ITSM, or related methodologies (e.g., plans, creates, and executes system health plans, change control plans, and leads change activities to ensure system quality).
• Advanced ability and willingness to learn new technologies.
• Advanced ability to independently plan and execute technical roadmaps.
• Advanced ability to independently interact with vendors and suppliers.
• Advanced ability to successfully lead process improvement or development teams.
• Advanced ability to successfully lead program and/or software project development teams.
• Advanced ability to perform advanced work in the functional technical area of assignment.
• Advanced knowledge of procedures and operations of the functional business areas.
• Advanced ability to identify system deficiencies and recommend and develop new software/programs to correct the deficiencies promptly.
• Advanced knowledge of computer operating systems.
• Advanced knowledge of computer software and how to implement such software across applications, infrastructure, and security functional areas.
• Advanced ability to lead technical interactions with emphasis on resolution (e.g., SWAT, Root Cause Analysis, and related technical sessions, including internal and/or external participants).
• Demonstrated ability to reinforce high-quality standards driven by company objectives.
• Demonstrated ability to create and maintain an environment conducive to collaboration across corporate business units and service divisions.
• Demonstrated knowledge of and ability to apply basic math and data analysis skills.

Qualifications: BS in Mechanical Engineering with 10 years of Experience

• Practical work experience in Cafes, Fast Food, Restaurants, Pubs, etc
• Experience leading or coaching a small team
• Be warm and engaging both with the team and the customers
• Positive attitude with a passion for customer service
• Ability to coordinate multiple tasks in a fast-paced environment
• Knowledge of MS Office, Strong Presentation skills, Process Map creation on Visio/Excel, and other Project Management tools

Qualifications: BA in Political Science with 3 years of Experience

• Good understanding of key performance measurements used for planning, follow up and steering the business.
• Good knowledge and understanding of store fulfilment and influencing factors.
• Good knowledge of the way of working in the area of forecasting, range management, stock accuracy, stock structure, and sales steering.
• Good understanding of how the different commercial teams interact and how they together contribute and enable excellent quality in the sales and supply process, leading to an excellent customer experience.
• Good knowledge of supply chain methods, processes, and working methods toward the IKEA store and its business partners.
• Good knowledge of all relevant standard operating procedures and rules, and guidelines for Sales and Supply to secure an agreed way of working.
• Good knowledge in the area of adapting focus and way of working in accordance with different potential sales scenarios.
• Good knowledge of the IKEA Concept, the IKEA Brand Identity, and the IKEA Culture and Values

Qualifications: BS in Civil Engineering with 5 years of Experience

• Fluent English knowledge
• High level of analytical skills, numeracy, and financial awareness
• Language and interpersonal skills with a particular focus on client responsiveness
• Strong communication, cooperation, and problem-solving skills
• Strong problem-solving skills
• Creativity and critical thinking
• Readiness for taking action and the ability to work under pressure
• Self-confident appearance in relation to the internal and external contacts

Qualifications: BA in Sociology with 2 years of Experience

• Experience in a management position in the retail industry
• Proven ability to work in a fast-paced and high-volume environment
• Proven ability to efficiently organize time and manage priorities
• Strong leadership and communication skills
• Flexibility about availabilities and work schedules (day, evening, weekend)
• Ability to manage and engage key customers
• Excellent written and oral

Qualifications: BS in Software Engineering with 4 years of Experience

• Prior supervisory experience in managing others (in a manufacturing environment).
• Management, analytical, and conflict resolution skills.
• Verbal and written communication skills
• Knowledge of SAP, Microsoft Windows, Office Suite, Excel, PowerPoint, and related systems.
• Experience in lean manufacturing and continuous improvement
• Strong process/systems aptitude and knowledge, along with process industry experience.
• Business Management, Manufacturing, Operations, or equivalent work-related experience.

Qualifications: BA in International Relations with 5 years of Experience

• Ability to coach, lead, and develop others.
• Prior people leadership experience.
• Communicate with impact with outstanding presentation and public speaking skills.
• Ability to set, pursue, and attain achievable goals, regardless of obstacles or circumstances, and demonstrates a high level of customer service, identifying and responding actively and with sensitivity to the needs of all internal and external customers.
• Ability to drive decision-making using financial acumen.
• Ability to leverage information about business drivers and trends such as revenue, costs, and customer requirements, as well as short and long-term objectives, to make educated business decisions, and knows when to enlist CVP or cross-functional teams to provide the appropriate decision maker the right information to make a decision.
• Exhibits confidence in self and others and inspires and motivates others to perform well
• Effectively influences the actions and opinions of others
• Ability to give regular feedback and appropriate recognition to others, takes responsibility for direct reports' activities.
• Strong analytical skills, understands enterprise strategy, core business processes, and external business environment.
• Prior leadership experience
• Consumer Packaged Goods (CPG) experience.

Qualifications: BS in Cybersecurity with 7 years of Experience

• Ability to implement processes effectively
• Good numerical ability and accurate reporting
• Good communication skills for leading the teams and aligning teams with client deliverables
• Work experience in supervising people
• Excellent written skills, ability to prepare reports
• Thorough knowledge M S Office, including Excel, PowerPoint, and Word

Qualifications: BA in Public Administration with 3 years of Experience

• Working knowledge of insurance products.
• Fully proficient in Microsoft Excel with a strong knowledge of Balance Sheet and Profit and Loss analysis.
• Previous experience working in Financial Services management, insurance, or equivalent 
• Experience in managing a team with outstanding attention to detail, strong communication, and interpersonal skills.
• Ability to multitask and plan, delivering and operating to strict deadlines whilst motivating others.
• Ability to manage cross-functional teams

Qualifications: BS in Mathematics with 4 years of Experience

• Work experience in an International call center
• Experience in a Supervisory position
• Proven customer service skills
• Proven leadership capability and a strong results orientation
• Ability to influence change through positive motivation
• Capable of working in a structured and tactical management operating system
• Strong coaching, leading, and performance management skills
• Be able to analyze, identify improvement opportunities, and build sustainable processes
• Excellent change management skills
• Strong communication skills (verbal and written)
• Strong team player/team building skills

Qualifications: BA in Marketing with 5 years of Experience

• Experience in the Customer Service/Helpdesk industry with hands-on team management
• Excellent people management, problem-solving skills
• Understanding of quality control principles and implementation techniques.
• Ability to articulate and define metrics for process efficiency.
• Good MS Excel skills
• Expert in creating staffing and forecasting schedules for a large team
• Ability to design and deliver face-to-face/virtual sessions.
• Knowledge of using Success Factor and Cloud for Customer (C4C) Employee Central, contracts, pre-appointment screening, and recruitment

Qualifications: BS in Physics with 6 years of Experience

• Technical knowledge in environmental test activities and processes.
• Change management experience
• Experience in cost, planning, and resource management.
• Experience in dealing with customers and a Customer satisfaction mindset.
• Leadership skills, team management experience, and the capability to work in close cooperation with other teams.
• Analysis and decision-making capabilities in a multidisciplinary and complex context.
• Quality-oriented, improvement, and innovative mindset, team spirit, and good communication skills
• Knowledge of quality standards.
• Fluent in written and spoken Spanish and English.
• Capable of working autonomously and proactively with responsibility and integrity.
• Capable of working in an organized and ordered manner, complying with the Company's Environmental, Health and Safety, and Quality standards.

Qualifications: BA in Economics with 8 years of Experience

• Prior experience working in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
• Customer-centric mindset with strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Passionate, determined, resilient under stress, and a will-to-win attitude
• Be able to work a flexible work schedule of 40 hours per week, and flexibility in work assignments based on business needs

Qualifications: BS in Environmental Science with 4 years of Experience

• Professional experiences in an IT background
• Experience navigating internet websites, including social media, commercial media, etc.
• Strong leadership skills with good operational support for the team members
• Ability to work as a fast-paced learner and remain positive during challenging assignments
• Strong work ethic and ability to work with minimal supervision
• Ability to manage a variety of cross-functional team members
• Excellent written, verbal, and presentation skills, organizational, and follow-up skills
• Competent in problem-solving, team building, planning, and decision-making
• Industrial/manufacturing maintenance experience.

Qualifications: BA in Journalism with 5 years of Experience

• Experience in consumer electronics gained within a retail environment
• Ability to coach, lead, develop, and motivate a team, and role modelling great sales skills
• Experience of working to and achieving Key Performance Indicators
• Passion and interest in tech products
• Strong communication skills
• Confident approach towards maximising sales opportunities

Qualifications: BS in Management Information Systems with 3 years of Experience

• Experience in a customer-facing role and a genuine passion for beauty and the retail industry
• Ability to communicate and listen effectively, and demonstrate operational skills
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs
• Positive mindset with the willingness to continuously develop
• Ability to multitask, manage time, and work flexible hours
• Ability to work independently with minimal direction

Qualifications: BA in Education with 2 years of Experience

• Experience as a BA in various setups across all delivery phases
• Expert knowledge of BA theory and best practices
• Experience working directly with international clients in complex (multi-cultural/multi-country/geographically distributed)
• Experience leading BA teams in a project or resource management settings
• Experience conducting technical and hiring interviews
• Understanding of software development processes and technologies
• Business Analysis, Scrum Master, or Product Owner certificates
• Experience playing the Scrum Master or PO role
• Project management experience

Qualifications: BS in Electrical Engineering with 8 years of Experience

• Passion for coaching with excellent questioning and listening skills
• Ability to provide solution orientation, coaching employees to find their own solutions
• Ability to focus on the customer and data-driven decision-making
• Technical savvy a must, Sabre or other GDS skills.
• Experience working in a client-first environment
• Experienced in meeting and achieving financial metrics and service targets
• High volume, rapidly changing, and demanding service environment
• Demonstrated a strong sense of urgency while maintaining exemplary detail accuracy under pressure.
• Capable of prioritizing, multitasking, and handling high volume effectively.
• Ability to delegate to and prioritize tasks for others.

Qualifications: BA in Liberal Arts with 5 years of Experience

• Experience from a channel partner, IT-security function with a customer, or with another vendor in the IT-security industry
• Good understanding of IT Security
• Result-oriented and action-driven
• Well-versed in cloud architectures
• Experience from navigating in dynamic and virtual organizations
• Good English communication, MS Office, Project Management, Business Acumen
• Good understanding of the recruitment process.
• Good at service orientation, industry networking, and recruitment channel management.

Qualifications: BS in Health Sciences with 4 years of Experience

• Previous experience working with students, parents, and partners in an education setting
• Experience in student development, course management, and event planning for students in higher education
• Experience in supervising a team with 3 or more direct reports
• Experience working with multiple stakeholders who may have conflicting priorities and working with diverse teams.
• Knowledge of Student leadership development and student affairs
• Strong problem-solving and analytical thinking skills
• Strong project management skills.
• Demonstrated results in managing complex systems and proven experience negotiating agreements.
• Excellent verbal and written communication skills (Vietnamese and English) with exceptional attention to detail.
• Proficient in using technology as a management-reporting tool and experience working with information technology staff to develop and implement program evaluation systems or student life portal
• Excellent communication, interpersonal, time management, organisational, and networking skills
• Computer literacy in MS Office applications (Word, Excel, PowerPoint, Outlook)

Qualifications: BA in Strategic Management with 6 years of Experience

• Comfortable with designing, executing, and tracking successful digital marketing campaigns (SEM/SEO, email marketing, social media campaigns), integrated marketing campaigns, mobile marketing, and direct marketing campaigns
• Marketing experience with a successful track record in planning integrated marketing strategies and executing campaigns
• Familiar with the F&B/Ecommerce/Fintech market and able to draw on local nuances to design marketing activities that are highly relevant to the customers
• Proven track record of success in achieving targets on time in a rapid growth and start-up environment
• Ability to be relentless in driving growth and able to embrace and tackle challenges
• Be able to work independently and effectively engage and influence relevant stakeholders to achieve targets
• Resourceful and creative in coming up with ideas that complement different channels to reach, engage, and grow the business
• Highly detail-oriented and to ensuring the quality of all marketing materials and communications.

Qualifications: BS in Operations Research with 5 years of Experience