• Develop, maintain, and oversee a facility management plan
• Develop and oversee an annual budget to maintain the facilities, provide monthly budget updates, including variances
• Develop a long-term maintenance and operations plan
• Assist the Development Team in identifying and creating capital improvement budgets for the replacement of infrastructure that has a near-term design life
• Hire (with HR support) a team of facilities management associates, and manage that team to oversee the facility assets
• Assist the Development Team and Design Teams with plan review for future facility infrastructure, providing input on building system selections
• Assist the Development Team with the preparation of master systems specifications for the development company to ensure future systems meet operational objectives
• Execute all required repairs and building maintenance needed within the facilities
• Respond to facility inquiries and complaints, verify problems, and take necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Assist in energy management and green initiatives, including waste management and recycling

Skills: Facility Management, Budget Oversight, Maintenance Planning, Team Leadership, Capital Planning, System Review, Specs Development, Sustainability Initiatives

• Serve as on-site point of contact for the landlord’s property manager.
• Assist with and support in the management of preventative maintenance programs, vendor management, and regulatory compliance with building, fire, and safety codes.
• Respond to site emergencies during and after business hours
• Assist in the monitoring of property management services and service level expectations to ensure efficient and practical upkeep of all premises, and customer requirements
• Schedule and document maintenance and repairs on building equipment
• Perform regular facility inspections (floor walks), including cleanliness, damage, deficiencies, fire support equipment, lighting, HVAC, etc.
• Maintain an inventory of basic and essential supplies and PPE. 
• Provide process and procedures training and direction to new associates
• Assist with measuring and reporting key performance indicators against service level agreements
• Assist in establishing and implementing departmental policies, standards, and procedures.

Skills: Vendor Management, Preventative Maintenance, Emergency Response, Property Monitoring, Maintenance Scheduling, Facility Inspections, Inventory Management, Process Training

• Perform periodic follow-ups of services delivered to ensure customer satisfaction and a high level of service delivery.
• Assist with MAC processes and the execution of services, including furniture requirements, repairs, storage, etc.
• Work closely with Event Services staff when arranging client visits, town halls, and other functions, and support these functions
• Update space reporting on FM Systems.
• Prepare annual operating budget. 
• Report on variances to the budget monthly.
• Work closely with Leasing and Transactions staff.
• Understand basic lease provisions, terms, and payment amounts for all leased facilities
• Provide a monthly operating report
• Serve as on-site contact for security-related matters
• Respond to site emergencies during and after business hours

Skills: Customer Satisfaction, MAC Process Support, Event Coordination, Space Reporting, Budget Preparation, Variance Reporting, Lease Management, Security Management

• Manage and schedule vendors for completion of service calls related to HVAC, mechanical, plumbing, building repairs, architectural, etc.
• Manage and establish vendor relationships
• Establish contracts (with legal support) for 3rd party services
• Execute on service-level agreements to ensure consistent provision of services
• Ensure customer follow-ups, administration of nameplates and signs, track work orders, and ensure timely delivery and completion of services.
• Maintain ongoing communication with contractors, tenants, and the team
• Respond to and remedy any unforeseen tenant complaints and issues.
• Report on open and closed work orders and check the status of open work orders
• Manage the service and performance of vendors for the timely completion of jobs
• Create and record appropriate written communication between all parties

Skills: Vendor Management, Contract Negotiation, Service-Level Agreements, Customer Follow-ups, Communication Management, Complaint Resolution, Work Order Tracking, Vendor Performance Management

• Build and maintain a beneficial and close working relationship with the client and the BGIS team
• Actively manage reactive and preventative maintenance delivered by employees and subcontractors
• Provide effective leadership and communication
• Efficiently deliver all contracted FM services following the Services Agreement
• Deliver strategic asset maintenance management to establish building compliance
• Analyse asset condition data, maintenance, and compliance across the sites
• Work closely with the finance team to ensure information is provided in an accurate, timely, and consistent manner
• Ensure WHS&E policies and procedures are met and maintained by all stakeholders.
• Undertake any scheduled and reactive tasks following agreed deadlines.
• Ensure all work is carried out safely and appropriately following Health and Safety legislation, Incentive FM policies and procedures, risk assessments, and method statements.

Skills: Client Relationship Management, Maintenance Management, Leadership and Communication, Contract Delivery, Asset Maintenance, Data Analysis, Financial Collaboration, Health and Safety Compliance

• Technical FM qualifications or extensive knowledge of Hard FM services
• Hold IOSH or NEBOSH
• Membership of a professional industry body - IWFM, IET, CIBSE
• A good general education with a relevant qualification aligned to Facilities Management
• A demonstrable record of continuous personal development within the industry.
• Experience working in managing budgets and P&L accountability
• Experience in delivering Hard and Soft FM Services
• Proven experience in Healthcare PFI Facilities Management in a complex environment
• Demonstrable success in a similar service environment, and capable of delivering contractual
• Effective verbal and written communication skills
• Have formal presentation skills
• Proficiency with Microsoft Office and appropriate technologies

Qualifications: BS in Civil Engineering with 4 years of Experience

• Experience in facilities, property management, or a related field
• Experience in managing a team and key stakeholders
• Experience working in a Financial Services/Banking environment
• Knowledge of critical facilities and an understanding of basic technical aspects of property
• Excellent organisational and communication skills (both written and oral)
• Must be fluent in Business English
• Excellent people skills and ability to interact with a wide range of clients, staff, and demands
• Good understanding of soft services along with operational knowledge of Hard services.
• Knowledge of industry trends and direction
• Hold Lean Six Sigma Training/Certification
• Experience developing and managing budgets with excellent financial, vendor, and contract management skills.

Qualifications: BS in Architecture with 7 years of Experience

• Track record in facilities management, at least on two different client sites
• Team management experience with bigger teams (10 or more direct leads)
• Excellent client and relationship management Skills
• Good management skills to interact on all levels with the client organisation, including the works council, internal JLL team, and partner companies
• Strong interpersonal skills with training experience to guide multifunctional teams.
• Strong Budget Management Skills
• Good Business English as well as local language skills
• Have good refurbishment skills for old buildings
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Excellent organisational and time management skills
• Strong project management and planning skills
• Successfully plan for and consider change management for users in facility updates and moves

Qualifications: BS in Mechanical Engineering with 5 years of Experience

• Practical experience in the field of facility management or a related field.
• Experience or demonstrated capability to work in a complex environment
• Detailed understanding of technical aspects of property (Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems, aged building)
• Experience or demonstrated capability to work in a Diplomatic or similar environment
• Experience in contract management, budget supervision, customer service, and stakeholder management
• Planned Preventative Maintenance Programs, Government-owned assets, Facility management, including the entire building and area owned by the Embassy
• Be customer service-focused and able to generate an innovative strategy
• Fluency in Business English (both spoken and written)
• Strong PC literacy and proven ability to manage daily activities using various systems, including MS Excel and PowerPoint
• Ability to process the requests and deliver high-quality work with accuracy.
• Good verbal and written communication and negotiation skills
• Excellent people skills and the ability to interact with a wide range of stakeholders and demands
• Must be a flexible and proactive individual.

Qualifications: BS in Construction Management with 8 years of Experience

• Experience in combined facilities management, building operations, Overall Equipment Effectiveness (OEE), contractor/vendor management, and facilities project management
• Experience in maintenance/construction projects and service supplier management
• Knowledge and experience with HVAC, electrical, plumbing, equipment predictive/preventative maintenance, and emergency power systems
• Ability to read and interpret architectural prints, job specifications, and develop thorough statements of work (SOWs)
• Knowledge of OSHA guidelines and other federal, state, and local regulations
• Experience with generators, ATS, switch gear, BMS, fire alarm systems, UPS, etc.
• Knowledge and experience with strategic commercial facilities planning and commercial real estate.
• Knowledge and experience with the latest sustainability trends, including alternative energy, LEED certification, green-building/smart-building methods.
• Knowledge and experience with material handling and aerial lift equipment.
• Knowledge of blueprints and construction documents, including recognition of general construction, HVAC, BMS, electrical, and plumbing drawings.
• Proficient with means and methods.
• Excellent knowledge of building and fire codes
• Ability to work independently and handle multiple tasks.
• Proficiency in MS Office (Word, Excel, Outlook, Access, PowerPoint), MS Project, and BMS systems, as well as repair tools and techniques

Qualifications: BS in Industrial Engineering with 15 years of Experience