SENIOR CUSTOMER SERVICE ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 24, 2024 – The Senior Customer Service Analyst has a strong customer service orientation and the ability to resolve complex issues through effective project management and personnel oversight. This role requires proficiency in troubleshooting and solving technically challenging problems, with knowledge of hardware configurations, database management tools, and clinical applications. The analyst also has experience interacting with healthcare personnel across all levels, leveraging strong analytical skills to implement process improvements and enhance operational efficiency.
Essential Hard and Soft Skills for a Standout Senior Customer Service Analyst Resume
- Customer Relationship Management Software
- Data Analysis Tools
- Troubleshooting Techniques
- Project Management
- Database Management
- Query Language Proficiency
- Technical Support
- Process Improvement
- Knowledge of Healthcare Operations
- Application Support
- Problem-Solving
- Communication
- Analytical Thinking
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Adaptability
- Time Management
- Team Collaboration
- Customer Orientation
Summary of Senior Customer Service Analyst Knowledge and Qualifications on Resume
1. BA in Business Administration with 4 years of Experience
- Supervisory experience in the BPO industry
- Working knowledge of ITIL V3 Change and Problem Management processes
- Excellent communication skills both written and verbal
- Strong analytical and decision-making skills
- Good technical knowledge of Infrastructure Services
- Strong meeting management skills able to effectively organize, drive, control, and document meetings ensuring that the agenda and action items are clearly understood by the participants
- Demonstrate the ability to influence, manage, lead, and enlist support in the absence of a formal authority
- Good time management skills, including scheduling, allocating and commitment prioritization
- The ability to work with minimum supervision
- Able to work effectively in a diverse and multi-cultural environment
2. BA in Marketing with 7 years of Experience
- Experience working in an end-user desktop support role or computer operations environment.
- Experience in a Windows environment.
- Ability to move printers, monitors, and other equipment
- Experience in installing and servicing equipment located on the floor as well as overhead.
- Have A+ Certification and MCSE/MCDST
- Solid problem-solving/troubleshooting skills
- Working knowledge of operating systems/hardware/software
- The ability to work independently to complete assigned tasks
- Good oral and written communication skills, and a strong customer focus.
- Experience working in an end-user desktop support role or computer operations environment
3. BA in Healthcare Administration with 6 years of Experience
- Strong customer service orientation and ability to follow through with issues to resolution
- Ability to effectively implement and manage projects and personnel
- Knowledge of basic hardware configurations, database management tools and query language
- Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
- Detail-oriented, strong analytical, organizational, and problem-solving skills
- Ability to analyze, diagnose, suggest and implement process changes
- Ability to interact with all levels of healthcare personnel to include IT management staff, consulting staff, clinicians, clinical administrators, etc.
- Clinical applications experience in either an application support or implementation role
- Strong process improvement and project management skills
- Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment