• Participate in deep Internet cloud architectural discussions/solutions to build confidence and ensure success when building new and migrating existing services, applications, software
• Drive GSK Internet Cloud services innovation and automation by providing technical and thought leadership
• Develop, improve, and Support GSK Cloud Hosting & Infrastructure Services to ensure services are world-class and industry-leading
• Educate on the value proposition of Cloud services
• Build deep relationships with GSK senior technical individuals/stakeholders within customer business areas
• Conduct deep-dive “hands-on” education/training sessions to transfer knowledge about Internet Cloud services.
• Capture and share best-practice knowledge amongst the Internet cloud community
• Author or contribute to GSK Internet cloud publications such as whitepapers, tutorials, etc.
• Technical liaison between customers, service & support teams
• Designed, built, and implemented technical solutions using Cloud technologies to meet business requirements and aligned to architectural strategy.
• Implementing new infrastructure within medium-sized enterprises

Skills: Cloud Architecture Design, Technical Leadership and Innovation, Cloud Hosting & Infrastructure Management, Educational and Training Expertise, Stakeholder Engagement and Relationship Building, Best Practices and Knowledge Sharing, Technical Writing and Publications, Technical Liaison and Support

• Provides technical support for various projects, such as new installations, server hardware and software upgrades and application upgrades.
• Assists in the design and implementation of infrastructure solutions and management of software pilot groups.
• Analyzes and resolves infrastructure-related issues and responds to user requests in a timely manner. 
• Works with IT Staff to determine specific needs and how to best implement technical solutions.
• Programs and writes software scripts with databases, including coding, analyzes and tests software scripts.
• Creates written documentation of systems design and capabilities, and updates IT management
• Trains junior technical personnel on systems support and technical documentation.
• Identifies and recommends new technologies that will increase the overall efficiency of the firm’s infrastructure systems.
• Evaluate new products and maintain awareness of industry software updates.
• Maintains thorough knowledge of existing computer system from the infrastructure to the desktop with the purpose of finding improvements.
• Maintains an inventory of all infrastructure-related software and hardware.

Skills: Technical Support and Troubleshooting, Infrastructure Design and Implementation, Software Development and Scripting, Documentation and Reporting, Technical Training and Mentorship, Technology Evaluation and Innovation, Inventory Management, Cross-Functional Collaboration

• Develop, deploy and maintain cloud analytics platform
• Enhance simplicity, robustness, efficiency, and scalability of the Bodo Platform
• Design features that are coherent, consistent, and feel familiar to data scientists and data engineers
• Lead various efforts in platform development
• Lead the design and deployment of AWS solutions for the core engine development process and CI pipelines
• Support the development of all required documentation necessary to support the engineering, security, and operational processes
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures
• Provide 3rd-level support services about both systems and network infrastructure.
• Providing support, guidance and mentoring to both Network and Systems Engineers ad Senior Engineers.
• Keep abreast of emerging technologies to ensure maximum business benefit from technological innovation and opportunities
• Recommending appropriate technical solutions, methodologies and techniques.

Skills: Cloud Analytics Platform Development, AWS Solutions Design and Deployment, Platform Enhancement and Optimization, Technical Leadership and Project Management, Incident Troubleshooting and Problem Resolution, Documentation and Compliance Support, 3rd-Level Support Services, Mentoring and Guidance

• Provide best practices for building secure and reliable applications on cloud platforms
• Collaborate with application architects and DevOps to modernize on-premise platform to evolve as Infrastructure as a Service (IaaS) applications or Platform as a Service (PaaS)
• Work closely with operational resources to update on-premise practices and architectures to include cloud service technologies
• Monitor, alert and log tools, and build and release processes
• Work closely with Application, Network, and Security teams to ensure requirements are reflected appropriately in the Azure architected design patterns
• Develop, implement, and test data backup and recovery as well as disaster recovery procedures
• Write and maintain clear, concise documentation, runbooks, and operational standards including infrastructure diagrams
• Expertise in automation of infrastructure with a deep understanding of how to apply infrastructure as code to empower the development teams
• Provide end-to-end hybrid solutions for back office applications and customer-facing SaaS platforms
• Troubleshoot and resolve complex issues in development, test, and production environments
• Educate and mentor product teams and junior engineers

Skills: Cloud Platform Security, Infrastructure Modernization, Cloud Service Integration, Monitoring and Logging, Azure Architecture, Data Backup and Disaster Recovery, Automation and Infrastructure as Code, Hybrid Solutions and Troubleshooting

• Design, build and automate new Cloud environments for FedRamp approved applications
• Lead and initiate cross-functional SaaS projects
• Deploy AWS/GCP/Azure environments including Dev/QA/Staging/production
• Architecting SaaS or PaaS for enterprise solutions
• Lead software cloud deployments
• Design and implement logging and alerting systems
• Design cloud-based production CI/CD process
• Build scalable, highly available, and secure products based on cloud technology
• Integrate technologies such as Enterprise Storage and Server Platforms, Linux servers, collaboration, high availability solutions, and virtualization technologies
• Integrate AD, DNS, PKI, clustering, and O365
• AWS SysOps or Solution Architect Certification

Skills: Cloud Infrastructure Management, SaaS and PaaS Architecture, Cross-Functional Project Leadership, Cloud Deployment and Automation, CI/CD Pipeline Design, Logging and Monitoring Systems, Integration and Configuration, Certifications

• Excellent communicator paired with a passion for the work, the ability to think outside the box, customer orientation, and a sense of ownership.
• Meticulously detail-oriented, accompanied by a data-driven, strategic mindset, and excellent, logical and creative troubleshooting and problem-solving skills. 
• Able to summarize complex issues simply and effectively
• Planning, organization, and facilitation skills
• Ability to thrive in a fast-paced start-up team-focused culture within a changing environment
• Demonstrated ability to work with ambiguous requirements, adapt, and learn
• Excellent interpersonal and relationship management skills, with the ability to manage and influence others
• Experience in DevOps and Cloud technologies.
• The solid and successful background driving architecture, automation, and infrastructure on the cloud and on-premises.
• Proven track record of designing, developing, and maintaining dependable, mission-critical systems and products.

Qualifications: BA in Computer Science with 7 years of Experience

• Experience in maintaining development infrastructure and tools (Jenkins, Artifactory, Git)
• Knowledge of programming and scripting languages such as Bash or Python.
• An understanding of network engineering and security principles (e.g. protocols, routing, switching, VLAN, filtering, firewall rules, VPN, encryptions, etc.).
• Experience using configuration management tools like Chef, Puppet, CloudFormation.
• Experience with operational monitoring tools such as ElasticSearch, Kibana, Grafana, Zabbix, Prometheus.
• Experience in operational automation and self-service infrastructure.
• Experience with application load balancers.
• Experience supporting databases including backup and recovery procedures such as MySQL, MongoDB, preferred.
• Experience with Automation tools such as RunDeck
• Knowledge of continuous Integration and delivery (CI/CD)

Qualifications: BS in Information Technology with 6 years of Experience

• Experience in Cloud Solution design, installation, and configuration of Cloud Automation tools.
• Experience with the next-generation AWS security stack.
• Experience in working with AWS to provide highly available, secure, and reliable services that take advantage of AWS's catalog of pre-existing solutions where possible.
• Experience in leveraging AWS Identity & Access Management services and the integration of 3rd party solutions with these systems. 
• Understanding of AWS Organizations best practices related to security and governance across multiple accounts
• Experience in recognizing the versatility of containerization and know the tradeoffs when choosing between the various orchestration and configuration management tools.
• Experience deploying cloud infrastructure as code (Terraform or Cloud Formation) and a commitment to following Infrastructure as Code practices in day-to-day operation.
• Experience with analytics databases (e.g., Snowflake or another DB) and associated data pipelines.
• Strong practical knowledge of Windows server operating systems (on-premises & IaaS)
• Strong verbal and written communication skills with demonstrated technical leadership
• Knowledge of AWS Solutions Architect and AWS Security Architect 

Qualifications: BS in Software Engineering with 7 years of Experience

• Ability to provide web help desk support for government healthcare organizations
• Ability to manage time and tasks by manager/team lead
• Ability to perform installation, maintenance, and upgrades of Atlassian Tools such as Jira, Confluence, HipChat, GitHub, and Splunk
• Ability to perform application/system monitoring including system administration on primarily Linux Red Hat systems, JIRA/Confluence/HipChat/GitHub application servers
• Ability to help fine-tune performance and ensure high availability of AWS infrastructure, including reviewing system and application logs
• Ability to support, maintain, and troubleshoot production issues, or alerts
• Ability to monitor all issues and escalate an issue to appropriate teams, and coordinate to ensure effective resolution
• Ability to maintain standards of service levels, ensure a response within a timeframe, and manage all available services
• Experience in researching and recommending innovative, and where possible, automated approaches for system administration tasks
• Experience in managing Tier 1 and Tier 2 issues with instance configurations, variances, workflows, respective website structures, user roles, accounts and permissions, and content types
• Experience in receiving inbound customer calls and email inquiries, analyzing problems, researching solutions and providing solid answers easily understood by the customers
• Experience in monitoring and responding to problems by troubleshooting, diagnosing, and taking corrective action

Qualifications: BA in Systems Engineering with 5 years of Experience

• Experience in initiating and implementing an escalation process that reduced the number of open tickets
• Experience in determining ways to optimize/improve JIRA and JIRA Agile setup and process workflows
• Experience in following set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs)
• Experience in providing weekly/monthly Help Desk Status Reports that include recommendations and change requests
• Experience in documenting and maintaining Help Desk processes and Standard Operating Procedures (SOP).
• Understanding of agile methodologies and practices.
• Expert in Linux and Windows in an enterprise production environment.
• Experience with Amazon Web Services in production environments including EC2, VPC, and S3. RDS, IAM, ELB, DynamoDB, CloudWatch.
• Experience with containerization practices (Docker, Consul, AWS ECS, and related infrastructure)
• Knowledge of continuous Integration and delivery (CI/CD).

Qualifications: BA in Network Engineering with 6 years of Experience