OPERATIONS ASSOCIATE JOB DESCRIPTION

An Operations Associate handles the transaction-level work that keeps financial institutions compliant. Regulatory deadlines do not pause for capacity gaps, and when payment exception queues, blue-sky filings, or trade sanctions checks fall behind, the downstream exposure lands on the business - not on a future hire. This role owns the daily processing, verification, and escalation workflows within one functional area of a financial institution, whether that spans SLA-governed payments, pension administration under IFA oversight, or AML-flagged transaction monitoring. Four to eight direct stakeholders - compliance officers, relationship managers, external regulators, and client-facing teams - depend on the output this seat produces each day.

As the Operations Associate, you own the accurate, timely execution of transaction processing and compliance workflows within a regulated financial institution, covering areas such as payment scheme management, blue-sky filings, or trade finance documentation. You sit within a specialized operations team - reporting to a Director, Senior Manager, or equivalent - and work daily alongside compliance, risk, and client-service colleagues to keep processing within defined SLAs and regulatory parameters.

Career Impact: Hands-on exposure to AML monitoring, SLA governance, and regulatory filing cycles - competencies that financial institutions pay a premium for at the Associate and Analyst levels - builds a credential set that transfers across banking, asset management, and fintech.

Business Impact: Errors in this seat produce regulatory penalties, client attrition, or failed audits; accurate daily execution by the Operations Associate is what keeps those outcomes off the firm's risk register.

Growth Opportunity: The function-specific depth gained here - whether in transfer agent compliance, trade finance documentation, or payment scheme operations - is the typical foundation for promotion into Senior Associate or Analyst roles with expanded portfolio ownership.

• Process and validate daily financial transactions, including payments, filings, or trade documents, within stipulated SLA windows.
• Monitor incoming transactions for compliance flags, conduct required screening checks, and escalate identified red flags per established procedures.
• Review and reconcile financial records, including expense reports, regulatory fee payments, or beneficiary data, to ensure accuracy before submission.
• Coordinate with internal teams - compliance, risk, relationship management, and client services - to resolve processing exceptions and unclear instructions.
• Maintain complete and accurate documentation for all assigned transactions, ensuring audit-ready records at all times.
• Support operational reviews, UAT cycles, and process improvement initiatives to strengthen controls and reduce error rates.
• Respond to client and stakeholder queries within agreed timeframes, providing clear explanations and follow-up on outstanding items.

• Bachelor's degree in Finance, Business, Accounting, or a related field, or equivalent work experience.
• 2 or more years of operations experience in a regulated financial institution, with direct exposure to transaction processing or compliance workflows.
• Demonstrated ability to apply regulatory or procedural frameworks - such as AML monitoring protocols, SLA requirements, or audit standards - to daily processing decisions.
• Strong numerical accuracy and attention to detail, with proven capacity to maintain quality across repetitive, high-volume tasks.
• Effective written and verbal communication skills, with experience liaising across compliance, risk, and client-facing departments.
• Proficiency in spreadsheet and document management tools sufficient to produce audit-ready records and reconciliation outputs.
• Ability to manage competing deadlines under time pressure while maintaining procedural accuracy and appropriate escalation judgment.

• Prior experience in a specific financial operations discipline - such as transfer agent processing, trade finance documentation, pension administration, or payment scheme operations - within a bank or regulated PSP.
• Relevant professional certification or active pursuit of one, such as ACAMS (AML), FA2 (Pension Administration), or an equivalent compliance or financial operations credential.
• Familiarity with SWIFT message types, blue-sky filing requirements, UCP600/ISBP frameworks, or other domain-specific regulatory instruments relevant to the functional area.
• Bilingual proficiency in a second language, supporting client communication across a multilingual or cross-border client base.

• SLA adherence rate, measuring the proportion of transactions processed within contracted timeframes.
• Error rate per processed batch, tracking accuracy across reconciliation and filing outputs.
• Escalation resolution time, reflecting how quickly flagged compliance exceptions are closed and documented.
• Audit-readiness score, based on completeness and accuracy of transaction records at periodic review.
• Stakeholder query response time, measuring turnaround on client and internal team inquiries within agreed windows.
• Typical tools: spreadsheet and document management (commonly Excel, Access); workflow and communication platforms (commonly Outlook, SharePoint)

• Base Salary Range: $45,000 to $65,000 annually, depending on location and specialization.
• Bonus: Annual performance bonus, typically 5 to 10 percent of base salary.
• Equity: Not standard at this level; offered selectively at fintech or growth-stage firms.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard across the sector.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Tuition reimbursement for relevant certifications, transit benefits, 401(k) with employer match.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment contingent on successful completion of a background check, which may include criminal history and credit review consistent with the requirements of a regulated financial institution. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Candidates must be authorized to work in the United States.

The Operations Associate owns front-office and accounting functions for GEO's DC office, coordinating laptop inventory, credit card reconciliation, and onboarding support across the organization. Reporting to the Director of Operations and working alongside the Operations Specialist, the associate enables smooth daily workflows across finance, IT, and office management.

Key Responsibilities

• Serve as the first point of contact for guests, members, and vendors at GEO's DC office and phone line.
• Take stock of laptop inventory and coordinate with the outsourced IT vendor and Operations Specialist on new laptop installation scheduling.
• Receive, sort, and route all emails to the info box.
• Work with the Director of Operations to route copies of checks to appropriate coders and signers.
• Work with the revenue team to adapt a new invoicing process for renewing members.
• Oversee the monthly credit card reconciliation process, ensuring all cardholders submit expense reports in Concur on time with receipts and coding.
• Meet with the Ops Team to debrief audits and prepare for upcoming audit cycles and Return-to-Office planning.
• Work with the Director of People and Culture to prepare onboarding binders for new hires.
• Coordinate with office building management on mail holding procedures.
• Participate in conversations with associates on how GEO's culture can best support organizational goals.

Core Functions

• Minimum one year of AR and AP experience; minimum one year of operations and administrative experience in an office environment, including IT troubleshooting and office equipment maintenance.
• Experience with reconciliation of monthly expense reports.
• Experience working with accounting software systems, preferably Bill.com, Concur, or similar platforms.
• Experience working in Salesforce or another CRM software.
• Proven ability to organize, prioritize, and complete multiple administrative tasks with strong attention to detail and follow-through.
• Excellent organizational, written, and oral communication skills with the ability to communicate effectively across diverse backgrounds and work styles.
• Strength in multitasking, problem-solving, and time management; strong customer service ethos.
• Basic understanding of organizational change and the ability to be adaptable.
• Willingness to support an organization integrating a racial equity lens into its mission.

Embedded within the operations function, the Operations Associate manages vendor invoices, expense reconciliation, and operations policy enforcement while supporting the COO's scheduling and organizational workflows. Working closely with cross-functional staff, the associate strengthens administrative consistency and enables the team to maintain equity-centered operational standards.

Primary Duties

• Manage vendor invoice and contract submissions, logistics, tracking, and follow-up communication.
• Coordinate with staff to troubleshoot operational issues related to timesheet submission, credit cards, expense reimbursement, and other operational matters.
• Support development and enforcement of operations policies including contracts, expense submission, and timesheet processes.
• Support development and maintenance of organizational FAQ documents and administrative activities including check and mail tracking, deposits, and similar tasks.
• Support Ops team organization including scheduling for the COO, distributing meeting notes and action items, and surfacing open priorities.
• Serve as first responder and reviewer for all organizational expense reports; review and book travel for all staff.
• Support expense reconciliation, purchasing and setup of technology equipment, and office events planning as appropriate.
• Support job description drafting and posting as needed.

Required Qualifications

• Proficiency in Microsoft Office and G Suite.
• Experience and/or interest in advancing gender equity.
• Strong organizational skills with demonstrated ability to manage multiple assignments and ongoing priorities simultaneously.
• Good verbal communication skills with ability to communicate clearly and concisely with internal and external stakeholders.
• Strong virtual communication and collaboration skills; efficiency with Slack and Google Suite, responsiveness via email, and willingness to participate in regular group calls.
• Commitment to integrating racial equity concepts into work projects and interactions within the context of job responsibilities.

Reporting to the San Francisco Operations Lead, the Operations Associate drives operational results across a portfolio of Octave clinics by implementing new processes, training on-site teams, and serving as the first escalation point for client issues. Partnering with operations leadership and cross-functional teams, the associate enables consistent clinic performance and an improved day-to-day client experience.

Duties

• Utilize email, phone, and online ticketing systems to communicate with clients and clinicians.
• Act as first point of escalation for resolving client issues, working with other teams and leaders as needed.
• Implement operational processes including ongoing training and support for clients and clinicians on new technology systems.
• Identify needed process improvements to support clients and clinicians, working directly with operations leadership on next steps.
• Balance operational support across a portfolio of clinics.
• Maintain upkeep of physical space, including supply organization and coordination with janitorial team.

Qualifications & Experience

• 2–3 years of experience in an operations role; healthcare or start-up experience is a plus.
• Strong roots in customer service and operations.
• High comfort level multitasking across cross-functional systems.
• Open to performing tasks outside of defined role with eagerness to learn and grow.
• Ability to handle sensitive situations with discretion and care.
• Passion for mental health and wellness.

Sitting at the intersection of logistics and eCommerce operations, the Operations Associate builds and maintains the operational playbook that supports worldwide product fulfillment for merchant clients. Operating across order management, SLA performance measurement, and continuous improvement projects, the associate enables merchants to ship reliably and at scale.

Functions

• Handle day-to-day operations to support eCommerce merchants in shipping products worldwide.
• Create the operational playbook by writing Standard Operating Procedures and developing workflows to sustain them.
• Manage order fulfillment and invoices; build, maintain, and grow relationships with logistics partners and corporate customers.
• Take charge of logistics management to ensure the right products are delivered to the right location on time and at an appropriate cost.
• Improve performance of logistics and courier service providers by measuring pre-set service level agreements.
• Work with the team to evaluate, prioritize, and organize projects aimed at continuous improvement.

Skills & Qualifications

• BA/BS/Masters in Business, Engineering, or a quantitative field.
• 0–2 years of operational or analytical experience in consulting, finance, logistics, or high-growth start-ups.
• Enthusiasm to build and implement processes and procedures.
• Must be proficient in Excel; advanced functions a plus; experience in VBA and/or SQL is a plus.
• Ability to multi-task and work under time pressure.
• Strong communication, organization, and teamwork skills; self-starter with a hard-working attitude.

A key member of the Military accounts team, the Operations Associate leads order entry, PO validation, and compliance management across Military Exchange channels while coordinating with Maersk, EDI Options, and MMG Logistics to ensure on-time delivery. Collaborating across buying teams, finance, logistics, and compliance partners, the associate ensures accurate order execution and end-to-end supply chain accountability.

Accountabilities

• Manage the Military order entry process and ensure accuracy and verification against buyer expectations.
• Ensure all drops, delivery changes, and cost updates are accurately reflected on external buying team worksheets.
• Manage the process for providing PO setup direction to Military Exchanges and confirm all direction has been provided.
• Cross-reference buyer worksheets against current on-order info from Business Objects and ensure alignment across all parties.
• Review weekly system downloads including BOBJ OO/UPC reports and flag exception errors.
• Audit and validate all incoming Exchange POs via EDI Options to ensure 100% match to key parameters; release POs accordingly.
• Communicate effectively with Military Exchange buyers on required changes to worksheets, Exchange POs, and delivery updates.
• Monitor outbound shipping to Exchanges and follow up with Maersk facilities.
• Resolve logistics issues with support from Maersk, EDI Options, and MMG Logistics; serve as expert in internal and external SOPs.
• Handle Exchange Compliance issues, escalate root causes to Sr. Manager and account teams, and ensure transfer of digital assets via SPS Commerce.
• Pull and analyze sales data and distribute results to the IW account team; manage strict order deadlines and milestones.

Experience & Qualifications

• Bachelor's degree required; experience in Retail/Wholesale is a plus.
• Excellent written and verbal communication skills with ability to influence and motivate others across all organizational levels.
• Strong analytical and retail math abilities; proficiency in MS Office with excellent Excel skills.
• Detail-oriented and highly organized with focus on tactical execution and ability to handle multiple tasks simultaneously.
• Solutions-oriented and self-motivated with strong sense of urgency; independent, resourceful, and takes initiative.
• Strategic and creative thinker who embraces change, adapts to ambiguous environments, and learns new concepts quickly.
• Flexible and adaptable team player with strong people skills.
• Position requires prolonged periods of standing or walking, frequent computer use, and may involve reaching, crouching, kneeling, stooping, and color vision.

Accurate cross-border transaction processing depends on the Operations Associate, who handles Import, Export, and SBLC issuance while conducting sanctions screening and end-to-end monitoring for structured deals within the bank's Trade Finance division. Based within the STMO and GTS operating environment, the associate ensures compliance with UCP600, ISBP, and related frameworks while maintaining client-centric service standards.

Operational Focus

• Process and handle Trade Finance products including Import, Export, and SBLC issuance.
• Ensure all transactions and tasks are carried out in accordance with operating and compliance procedures within stipulated Service Level Agreements.
• Perform trade sanctions screening, LLI checks, IMB checks, identify red flags, and escalate per Bank procedures.
• Manage client queries effectively, liaise on unclear instructions, and obtain proper documentation before execution.
• Conduct transaction monitoring and end-to-end process handling for structured deals, providing regular status updates to STMO.
• Work closely with STMO, BU, GTS, and other stakeholders on daily transactions; manage daily workflow to meet and exceed client expectations.
• Identify process improvement areas, participate in ad-hoc projects and UAT/LV assignments, and perform DHL courier manifest and archival duties.

Knowledge Skills & Abilities

• Fresh graduate from a recognized university or 2–3 years of experience in Trade Finance Operations within a bank, preferably in Structured and Commodity Finance.
• Client service-oriented with sound judgment on transaction monitoring and red flag escalation.
• Proficient in SWIFT messages including MT7xx, MT4xx, MT202, and MT103.
• Conversant and competent in UCP600, ISBP, ISP98, URR725, URC522, and Incoterms; good working knowledge of UCP600, ISBP, ISP98, and Incoterms is an added advantage.
• Positive working attitude; able to work effectively independently and as a team player.
• Strong interpersonal and communication skills with the ability to adapt to changing organizational needs.
• Ability to build alliances with STMO, Regional Trade team, Business Units, and other stakeholders.

As the Operations Associate, this role processes administration packs, IFA Letters of Authority, and benefit projections for DC members while supporting retirement, death, and divorce workflows within the Retirement and Benefits function. The team relies on this work to maintain quality, productivity, and error-rate KPIs while delivering accurate and timely service to members and financial advisers.

Key Deliverables

• Process and validate administration packs for DC members and IFAs, providing information on pension plans and benefit projections.
• Provide support for retirement, death, and divorce processes depending on work volumes.
• Accurately process IFA Letters of Authority, benefit projection requests, and other tasks within the Retirement and Benefits function.
• Prioritize and thoroughly check the accuracy and completeness of own and peers' work, ensuring all allocated work is processed in a timely manner.
• Adhere to team KPIs including quality, productivity, and error rates while contributing above BAU objectives.
• Maintain a proactive, flexible approach to tasks and queries; support other team members during manager absences and organize day-to-day workload planning for self and wider team.
• Deal promptly and accurately with routine and non-routine enquiries; support keeping internal materials up to date and provide manager with feedback on training materials to ensure inclusivity across learning styles.

Position Requirements

• FA2 Pension Administration qualification preferred.
• Customer service experience or background with strong written and verbal communication skills.
• Prior pension administration experience or knowledge of Workplace Pensions preferred; previous use of computerized record-keeping systems is beneficial.
• Numerate and computer literate including Excel, Word, and PowerPoint; digital focus aligned with efficient ways of working.
• Self-starting with good use of initiative; flexible and adaptable to rapidly changing agendas; able to re-prioritize and organize effectively at individual and team level.
• Proactive problem solver who is solution-oriented and able to question internal processes and encourage improvement; accuracy and attention to detail in all aspects of service delivery.
• Development-driven with passion for own growth and comfort with constructive criticism.

Operations Associate delivers city launch strategies and standardized processes across new and existing markets, coordinating operating, marketing, and budget plans with on-the-ground teams across multiple cross-functional verticals. Working closely with local and regional teams, the associate builds stakeholder relationships and drives user acquisition to support the organization's nationwide expansion goals.

Areas of Ownership

• Explore and scope market opportunities to expand businesses into existing and new cities.
• Build and execute launch strategies and standardize processes in new cities until turnover to City Operations.
• Prepare business targets for new cities and coordinate with on-the-ground teams to execute operating, marketing, and budget plans.
• Operate as lean as possible in ongoing day-to-day operations.
• Initiate, solidify, and maintain productive relationships with key stakeholders in new cities.
• Continuously identify opportunities to improve and iterate the product; focus on customer-centric initiatives to drive user acquisition, growth, and engagement.
• Proactively work with local and regional teams to craft and share best practices and efficiently use common resources.

Education & Experience

• Bachelor's degree in Economics, Business, or a related field.
• Proven track record as a solid sales and key accounts performer achieving or exceeding sales targets.
• Ambitious, self-driven, and highly motivated; able to work independently and think strategically in a startup VUCA environment.
• Strong interpersonal skills with the ability to effectively network with clients and within the broader business.
• Strong and effective communicator with good presentation and speaking skills; able to articulate a point of view clearly and succinctly.
• Comfortable with data analysis using MS Office and Google Docs/Sheets/Slides.
• Coachable attitude with demonstrated integrity and willingness to learn about multiple products, processes, and stakeholders quickly.

The Operations Associate produces mutual fund availability lists, validates industry announcements, and updates onboarding forms to ensure accurate trade data for investment platform clients. Reporting within a cross-functional environment spanning Operations, Product Management, Trading, and Risk Management, the associate enables data quality and client support across an agile, deadline-driven workflow.

Role Responsibilities

• Collaborate with team members on multiple and possibly overlapping customer requests.
• Support customers by fielding escalations and providing explanations.
• Update mutual fund onboarding forms with meticulous attention to detail.
• Create mutual fund availability lists and deliver them to stakeholders.
• Review and validate industry announcements and resolve any resulting discrepancies.
• Collaborate effectively with other business units to correct recurring issues.

Technical Qualifications

• Bachelor's degree in Business, Finance, Economics, or similar.
• Strong understanding of financial vehicles including mutual funds and alternative investments.
• Advanced Microsoft Excel skills including lookups, pivot tables, and formulas; proficiency in full Microsoft Suite.
• Strong customer service skills with the ability to take ownership and accountability.
• Excellent verbal and written communication skills with strong attention to detail and a proactive approach to problem-solving.
• Strong time management and organizational skills with the ability to work independently; highly motivated and agile with the ability to adapt to changing priorities.

Reporting to store leadership, the Operations Associate refines the in-store customer experience at Canada Goose by executing Point of Sale transactions, managing inventory accuracy, and upholding Visual Merchandise directives across all store functions. Partnering with the broader store team, the associate contributes to sales targets and operational standards that reflect the brand's expectations of quality and authenticity.

Day-to-Day Responsibilities

• Contribute to the store's overall target by achieving productivity standards and personal sales targets.
• Contribute to a positive store environment through effective communication and teamwork.
• Attend and participate in all store meetings, events, and product knowledge sessions.
• Demonstrate values and behaviours consistent with Canada Goose's culture and comply with store operating procedures to minimize shrink.
• Handle all Point of Sale transactions in compliance with company standards and ensure overall accuracy in inventory.
• Ensure proper organization and accessibility of Canada Goose's products.
• Process inbound and outbound shipments, replenishments, damages, returns to vendor, and similar tasks.
• Support overall upkeep of physical store maintenance, standards, and Visual Merchandise directives.

Background & Experience

• Minimum 2 years of retail experience, preferably in a customer-focused environment; experience in high-volume or luxury brand environments is a bonus.
• Proven track record of successful store operations.
• Good understanding of inventory management and point of sale systems.
• Basic skills in Microsoft Office including Word and Excel.
• Strong organizational skills with keen attention to detail and ability to work efficiently in a fast-paced, team-oriented environment.
• Excellent communication and interpersonal skills; able to work independently and as part of a team.
• Ability to stand for long periods and flexibility to work retail hours including evenings, weekends, and holidays.
• Proficiency in an additional language is a bonus.

The Operations Associate develops and implements workflow improvements that streamline clinical data abstraction operations, track KPIs, and produce in-depth analysis to support data-driven decisions across technical and non-technical teams. Success in the position means maintaining reliability and efficiency in the abstraction process while executing cross-functional projects that scale operations effectively.

Scope of Work

• Lead and monitor the abstraction process for specific deliverables, tracking key performance indicators and providing data-driven insights.
• Identify trends and analyze data to proactively highlight potential operational issues and recommend workflow solutions to maintain reliability and efficiency.
• Design, document, and implement process and workflow improvements to streamline and scale operations.
• Develop, visualize, and explain in-depth analysis to technical and non-technical team members to support decision-making.
• Work cross-functionally to scope and execute projects that improve the efficiency and reliability of abstraction operations.

Professional Experience

• 2–3 years of experience in an operations or tactical role.
• Excellent project management and organizational skills; agility to develop relationships and work effectively with diverse clinical, business, and technical collaborators.
• Strong SQL and Excel skills with demonstrated strength in data analysis and visualization using business intelligence software such as Dora or Tableau.
• Ability to easily learn new software systems and tools.
• Excellent communication skills.

Embedded within the regional e-commerce operations team, the Operations Associate governs local search tool alignment, leads a team of business procurement outsourcers, and supports traffic allocation and A/B testing for campaign operations. Working closely with cross-functional teams and stakeholders, the associate ensures search tool utilization is consistent with regional policy and drives data-driven decision-making across campaigns.

Job Functions

• Act as governance gatekeeper for local search tool operations and ensure local alignment with regional search policy on recall and relevance.
• Manage and lead a team of business procurement outsourcers on task schedule tracking, search quality control checks, monthly PI reviews, and BPO search relevancy queries.
• Work in close collaboration with cross-functional teams and stakeholders to manage ad-hoc requests regarding search tools and recall processes.
• Ensure alignment of search tool utilization for campaign operations.
• Support rollout and ongoing improvement of search tool requests, including conducting A/B testing.
• Support traffic allocation mechanics and handle setups for campaign traffic boosting.

Education & Experience

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience, ideally in e-commerce or high-growth industries, with hands-on experience working across multiple teams and stakeholders.
• Strong analytical skills with proven ability for data-driven decision-making; knowledge of SQL preferred.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Detail-oriented with good communication skills and willingness to work and learn in a fast-moving environment.
• Self-starter with hands-on personality and ability to set priorities and drive projects to execution.

As the Operations Associate, this role builds ADI customer relationships, forecasts demand, and manages customer backlog to close supply gaps while overseeing product life cycle reviews and supply agreement negotiations. The Customer Operations team relies on this work to align customer requirements with ADI policies and deliver consistent supply chain performance from design-in through end of life.

What You'll Do

• Build key relationships with ADI's customer base and forecast demand by gathering market and customer insight and analyzing trends.
• Support all aspects of the customer's business from design-in through project end of life.
• Develop and own improvement initiatives both internally and with ADI's customers.
• Proactively manage customer backlog to identify and close supply gaps; directly manage critical supply chain situations with status updates and conference calls.
• Track new design opportunities, project ramps, and end customer product life cycles to understand business environments.
• Share and consult on customer forecast data; coordinate product changes and applications support; align customer requirements with ADI policies.
• Analyze and understand supply position at each stage of production; review and negotiate customer supply agreements.

Qualifications & Experience

• BS/BA degree required; accepting experienced candidates as well as new college graduates.
• Energetic, self-motivated, and positive with excellent verbal and written communication skills.
• Highly organized and customer-centric with capacity to think ahead and anticipate outcomes.
• Able to understand complex problems and work creatively and efficiently to find solutions.
• Strong basic computer skills.

The Operations Associate shapes digital tagging implementation and audience strategy across Forbes Marketplace verticals by supporting Google Tag Manager deployment, SEM audience targeting, and QA across all tracking methods. Reporting within the marketing operations team and collaborating with SEM and commercial partner teams, the associate enables accurate campaign measurement and audience library integrity.

Work Activities

• Help ensure robust implementation of digital tagging across all Forbes Marketplace verticals.
• Provide support on the use of Google Tag Manager to implement and fix pixels quickly and efficiently.
• Support the SEM team with the generation of new audience targeting segments across all marketing channels, especially Paid Search via Google Ads and Microsoft Ads.
• Maintain audience libraries across all digital marketing publishers.
• Support new campaigns, marketing channels, and commercial partner integrations by providing thorough QA support on all forms of tracking, including URL, pixel, and similar methods.

Requirements

• At least one year of experience in a quantitative and analytical role.
• Good knowledge of the GA360 product offering, especially Google Analytics and Google Tag Manager.
• Knowledge of Ad Tech platforms including DMPs, DSPs, SSPs, BMS, AMPs, and Ad Servers, ideally outside of running campaigns.
• Proficiency with tracking debug tools such as browser-based developer tools and tag assistant extensions preferred.
• Strong interpersonal and communication skills with a high level of attention to detail.
• Ability to prioritize across different projects to focus on highest-impact work; comfortable collaborating with teammates across multiple geographies and time zones.

Embedded within the gaming operations team, the Operations Associate oversees backend configuration, conducts localisation and quality testing, and monitors live issues to support reliable in-game activity and event delivery. Working closely with developers and internal stakeholders, the associate enables product optimization through deep game knowledge and structured bug reporting.

Core Responsibilities

• Manage backend operations to ensure the reliable implementation of in-game activities and events.
• Ensure accurate configuration of game features and channels.
• Conduct full game tests with focus on localisation accuracy and quality.
• Participate in play tests, smoke tests, and other ad hoc product tests.
• Collect and verify game bugs during the beta test stage and submit to developers for resolution.
• Monitor live issues and report and resolve them with developers in a timely manner.
• Provide suggestions on product optimisation with deep understanding of the game and similar products in the market.

Qualifications & Experience

• Bachelor's degree, open to all fields of specialization.
• Passionate about games with gaming industry knowledge; this is a must.
• Strong logical thinking and problem-solving skills.
• Well-rounded, adaptable, and fast learner; able to handle multiple tasks in an organized manner and deliver under pressure.
• Strong verbal and written communication skills in English with ability to communicate effectively with internal and external stakeholders.

The Operations Associate creates smooth ESG sales pipeline administration for Sustainalytics' Client Relations team, supporting clients through research trials, system troubleshooting, and demonstrations while collaborating with Products, Research, Delivery, and Compliance teams. Reporting to the Associate Director of the Sales Operations Team, the associate enables client retention and revenue growth by advancing knowledge of ESG products and refining reporting tools.

Strategic Responsibilities

• Support the Client Relations team globally by developing and enhancing operational ESG solutions for asset owners, asset managers, banks, insurance companies, and other financial institutions.
• Collaborate with multiple teams across the business including Products, Research, Delivery, Compliance, and Systems Development to support Client Relations in growing and maintaining a robust sales pipeline.
• Act as the engine of the sales team, enabling smooth administration of the sales process.
• Respond quickly to client queries to resolve problems and maintain or improve client retention and satisfaction, including content and delivery.
• Develop deep knowledge of products and services to support sales colleagues, including supporting clients through research trials, conducting demonstrations, and troubleshooting system-related queries.
• Refine and develop systems, reporting functionality, and online tools to enhance and streamline Sales team operations.
• Stay on top of key ESG market developments and support clients in accessing and understanding Sustainalytics' suite of research products and ESG data.

Education & Experience

• Bachelor's degree in a related discipline such as business, administration, finance, environment, or social sciences.
• 2+ years of relevant work experience related to client services and commercial skills.
• Proficient in Microsoft Excel, Word, Outlook, and PowerPoint.
• Entrepreneurial spirit with ability to take new initiatives and think proactively and creatively; proven track record of working with clients and supporting sales processes.
• Excellent interpersonal, communication, and writing skills used to understand and process client inquiries efficiently.
• Keen interest in sustainability, ESG, and/or prior work in financial markets is considered an asset.

The Operations Associate leads incoming and outgoing payment processing for business clients on the Payments Operations team, validating beneficiary data, monitoring WUBS Systems, and resolving queries within agreed service level agreements. Reporting within the Payments Operations team and escalating issues to internal and external business partners, the associate ensures accurate fund routing and full compliance with local requirements.

Performance Expectations

• Process incoming and outgoing payments from business clients while ensuring specific guidelines and criteria are met.
• Review data received from internal and external parties and compile beneficiary templates for customer use.
• Monitor WUBS Systems and validate data input to ensure all relevant information has been obtained and local routing requirements are met.
• Ensure all input is correct and all queries are resolved within agreed service level agreements.
• Escalate issues within the team and to internal or external business partners when necessary.

Minimum Qualifications

• Post-secondary education in Finance, Accounting, Economics, or Administration preferred; high school degree required.
• Strong mathematical, analytical, and problem-solving skills with strict attention to detail and ability to perform repetitive tasks.
• Intermediate knowledge of MS Office.
• Ability to meet deadlines with a sense of urgency and customer-centric approach.
• Ability to learn quickly and operate in a high-paced, high-volume, dynamic environment.
• Fluency in English required; additional languages a plus.

The Operations Associate coordinates strategy delivery and market compliance for Voi's City Success team, leveraging fleet data analytics, regulatory alignment, and stakeholder partnership to support performance across new and existing markets. Working closely with City Success Managers and the Senior Operations Manager, the associate enables P&L-driven market growth and smooth city onboarding at a regional level.

Core Functions

• Work closely with the Senior Operations Manager and City Success Operations Manager to deliver overall strategy and targets for market performance and development.
• Leverage data and analytics to optimise key metrics around city compliance and fleet data; create ad-hoc data analysis and weekly/monthly reports for cities.
• Address city concerns and complaints funneled in from City Leads and UK Support; ensure compliance with local regulations and alignment with public stakeholders and municipalities.
• Assist in propelling key partnerships related to day-to-day operations across all markets.
• Support and lead in rolling out company-wide projects and initiatives in market; provide recommendations of necessary improvements and tools to central operations, product, tech, and engineering teams.
• Assist with onboarding plans and tailoring the operating model to fit city requirements.
• Support City Success Managers with analysing P&L trends to drive revenue growth.

Skills & Qualifications

• Bachelor's or Master's degree in business, economics, engineering, or a related field.
• 0–1 years of proven work experience in operations, strategy, consulting, or a hyper-growth start-up environment.
• Experience working on large cross-functional teams as part of complex internal or external project management; experience working with external stakeholders such as partners, government, and media.
• Proficiency in SQL, Tableau, PowerBI, G-Suite, and MS Office; comfortable working with and analyzing large data sets.
• Analytical mindset that continuously evaluates best practices using local insights and data to find potential improvements.
• Excellent written and verbal communication skills with ability to manage multiple external stakeholders.
• Fluent in English, self-sufficient, and goal-oriented.

The Operations Associate executes client-facing analysis, hypothesis testing, and implementation of McKinsey operational approaches across supply chain, production, and capability-building engagements. Collaborating with client teams and international colleagues, the associate unlocks operational performance improvements and contributes to expanding the firm's knowledge base through shared insights and cross-regional coaching.

Primary Duties

• Contribute to the analysis, design, and implementation of McKinsey approaches, developing tailor-made solutions and working closely with clients to ensure positive impact and sustainable results.
• Gather and analyze information, formulate and test hypotheses, and develop recommendations for presentation to client management.
• Implement recommendations with client team members.
• Provide expertise to colleagues and client teams to achieve new performance highs and unlock the full potential of operations through cross-operations diagnostics, future state design and road mapping, idea generation, employee-led implementation, change and sustainability engines, and corporate process upgrades.
• Share experience and insights with international colleagues to expand organizational knowledge and refine approaches.
• Gain new skills through exceptional training as well as frequent coaching and mentoring from colleagues.

Qualifications & Experience

• Bachelor's or master's degree in STEM; outstanding academic achievement is a plus.
• 5+ years of relevant professional experience in operational excellence, transformations, capability building, supply chain and procurement, production and automation, or similar areas.
• Exceptional problem-solving ability including logical reasoning, creative thinking, comfort with numbers, and ability to untangle complex issues.
• Proven record of leadership in a work setting and/or through extracurricular activities.
• Ability to work collaboratively in a team environment and effectively with people at all levels in an organization.
• Ability to communicate complex ideas effectively in both English and Russian, verbally and in writing.

The Operations Associate refines last-mile delivery performance for the regional Foodpanda Marketplace by deep-diving into daily operations, bridging local country teams and regional tech teams, and translating data into actionable KPI recommendations. Working closely with country teams and regional leadership, the associate enables consistent performance monitoring across Groceries, Convenience Store, Pharmacy, and other non-restaurant vendor verticals.

Duties

• Deep-dive into daily operations to identify gaps and propose solutions accordingly.
• Work with multiple sources of data to troubleshoot operational problems.
• Act as a bridge between local country teams and regional tech teams to report and escalate issues and bugs.
• Coordinate and build strong relationships with internal stakeholders including local country teams to understand challenges and opportunities.
• Review day-to-day operational processes, identify areas of improvement, and make actionable recommendations to achieve KPI targets.
• Monitor all countries' performance with a strong focus on target achievement.
• Support ad-hoc data requests.

Requirements

• Education in Statistics, Mathematics, Computer Science, Business, or any other analytical field.
• Analytical mindset and business acumen with ability to work with large amounts of data to discover patterns and trends and take action based on findings.
• Ability to solve complex operational problems; must be extremely detail-oriented with a problem-solving attitude.
• Excellent analytical skills including working knowledge of SQL, Data Studio, and Tableau.
• Quick learner with proven ability to handle multiple projects concurrently.
• Team player with ability to function effectively in a dynamic, fast-paced environment.

The Operations Associate guides digital content licensing workflows for UPHE, overseeing asset availability, delivery timelines, and retailer onboarding in coordination with Release Planning and Account Management teams. Reporting to the Operations Manager, the associate advances supply chain alignment and process efficiency to ensure timely title releases across retail partners.

Key Responsibilities

• Manage communication across multiple teams to monitor asset availability, facilitate licensing, and oversee delivery timelines through the supply chain.
• Coordinate closely with retailer operations to execute title release strategies.
• Act as primary point of contact to mitigate operational issues.
• Contribute to operational KPIs by tracking title release data.
• Support the Operations Manager with special projects, systems-driven and manual process improvements, retailer onboards, backfills, and gap solutions.
• Assist in operational execution of marketing and retailer-specific initiatives.

Required Qualifications

• Associate's degree preferred.
• Strong organizational and analytical skills with detail-oriented, self-starter mindset passionate about creating solutions.
• Excellent interpersonal, writing, and communication skills; proficiency in Microsoft Office including Excel.
• Strong work ethic with ability to prioritize tasks and manage workload across multiple projects; highly adaptable in fast-paced environments.
• Team player with exceptional interpersonal, communication, and critical thinking skills.
• Must have unrestricted work authorization to work in the United States and willingness to work in Universal City, CA.

Operations Associate oversees driver onboarding, applicant outreach, and issue resolution for Lyft's Las Vegas market while managing special projects tied to unique local business needs. The work directly supports the Operations Lead and enables driver activation and platform quality across a full-time, in-person field operations function.

Activities

• Guide drivers through the onboarding process.
• Support applicants and drivers with knowledge of the Lyft platform and Las Vegas local market nuances.
• Perform pre and post applicant outreach to get drivers approved and on the road.
• Work with current drivers to solve any issues they may have.
• Work on various special projects, managing their moving parts, timelines, and stakeholders as dictated by unique business needs in an emerging market.
• Uphold Lyft's high standard of service while working with all drivers and representing the Lyft brand both on and off the clock.

Knowledge Skills & Abilities

• 1+ year of experience in an in-person customer service role such as retail, technical support, or hospitality.
• Knowledge of the for-hire vehicle industry and familiarity with the Las Vegas area.
• Impeccable customer service and problem-solving skills; excellent, clear verbal and written communication skills.
• Must have a valid unrestricted driver's license.
• Proficiency in additional languages is considered a plus.

A key member of Fever's central operations team, the Operations Associate leads company-wide and improvement projects that increase efficiency across Sales, Originals, Marketing, and User Support from day one. Collaborating across all areas of the company, the associate drives operational change that supports business growth and develops the associate's own professional capabilities in a Madrid-based setting.

Operational Focus

• Lead project-based work company-wide including expansion and improvement initiatives, interacting with all areas including Sales, Originals, Marketing, and User Support.
• Manage assigned projects independently from day one with team support, ensuring high-impact delivery.
• Interact with all areas of the company to provide solutions and increase efficiency.
• Contribute to adapting and driving change in a fast-growing environment.
• Support the team in assuring high impact while developing as a professional.

Position Requirements

• 1–2 years of relevant experience in consulting, operations, or a tech-related field.
• Strong analytical mindset; engineering or related studies is a plus.
• Excellent interpersonal and communication skills.
• Embraces change and thrives in a fast-growing environment.
• Fluency in Spanish and English required.

The Operations Associate manages UK domestic, international, and card payment scheme processes for a regulated bank, conducting L1 and L2 transaction screening investigations and supporting financial reconciliation across ApplePay, GooglePay, and Samsung Pay. Success in the position means maintaining rigorous attention to detail across high-volume payment processing while upholding the Bank's PROUD values.

Key Responsibilities

• Manage UK domestic, international (CHAPS and SWIFT), and card (Mastercard) payment scheme processes.
• Execute payment exception management processes.
• Conduct L1 and L2 transaction screening alert investigations.
• Assist with financial reconciliation processes.
• Support developmental oversight of ApplePay, GooglePay, and Samsung Pay.
• Uphold the Bank's PROUD values and contribute to a positive culture.

Experience & Qualifications

• 2+ years of payment operations experience within a Bank or regulated PSP.
• Experience working with all UK domestic payment schemes and international schemes including SWIFT and CHAPS.
• Mastercard experience is highly advantageous.
• Experience acting as L1/L2 reviewer of transaction screening flags.
• Strong attention to detail and ability to manage high-volume payment processing in a regulated environment.

The Operations Associate crafts and leads merchant-facing business initiatives across GrabFood, GrabMart, GrabPay, and GrabAds verticals, developing business metrics, managing product roadmap prioritization, and producing project plans that drive measurable merchant growth. Working cross-functionally with senior leaders across regional and country teams spanning product, analytics, and account management, the associate strengthens the merchant lifecycle experience from onboarding through engagement.

Scope of Work

• Design, plan, and lead multiple business initiatives to create value for merchants across all markets.
• Serve as a trusted regional business partner for product, analytics, account management, operations, and other diverse teams across business units on merchant-related initiatives.
• Drive end-to-end ownership and implementation of projects with strong accountability; influence prioritization and project-manage roadmaps to ensure needle-moving projects are executed successfully.
• Offer best-in-class experience across the merchant lifecycle including onboarding, growth, support, marketing services, ROI, insights, and engagement.
• Understand merchant pain points and requirements; formulate high-level recommendations for product and engineering teams; help drive prioritization decisions, agree on rollout schedules, and drive product adoption.
• Work independently with analytics and relevant teams to develop business metrics, analyze performance, derive actionable insights, drive iterations, and communicate progress and impact across the organization.
• Produce tangible deliverables including project plans, status reports, and day-to-day execution.

Qualifications & Experience

• Bachelor's/Master's/MBA degree from a renowned institution.
• Rich experience in tech, management consulting, F&B, e-commerce, or project management.
• Structured, meticulous, and detail-oriented with strong analytical and problem-solving skills.
• Superb communication, presentation, and stakeholder management skills with ability to articulate problems and obtain buy-ins from different teams.
• Skilled at navigating fast-paced, complex, and ambiguous environments; self-driven and proactive.
• Strong business acumen with ability to handle multiple competing priorities in an ever-changing, deadline-driven environment; customer-focused and results-oriented.

The Operations Associate runs branch transaction processing and customer service functions in partnership with the Branch Manager, ensuring financial transactions are completed accurately and in compliance with regulatory banking requirements. The branch team relies on this work to maintain audit standards, loss control, and a culture of customer engagement that drives self-service adoption and referrals.

Day-to-Day Responsibilities

• Support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently in compliance with all policies, procedures, and regulatory banking requirements.
• Work with the branch manager to set the tone of the branch environment to provide an exceptional customer experience and dynamic culture.
• Process and assist customers with transactions; introduce customers to branch team members for specialized financial needs.
• Make customers' lives easier by sharing and setting up self-service options for 24/7 account access.
• Support the Branch Manager with all aspects of branch operations including loss control, compliance, and audit standards.

Background & Experience

• Some college-level education or military equivalent strongly preferred; high school degree, GED, or foreign equivalent required.
• Minimum two years of branch banking experience preferred; Associate Banker (Teller) experience is a plus.
• Demonstrated proficiency in operations and transaction accuracy; demonstrated leadership abilities and works well in a team environment.
• Demonstrated ability to make connections, engage and educate customers, and refer as appropriate; strong desire and ability to influence, educate, and connect team, partners, and customers to technology.
• Detail-oriented, organized, and able to multi-task with ability to follow policies, procedures, and regulatory banking requirements.
• Availability to work branch hours including weekends and some evenings.
• Successful completion of the Lead Associate Operations training program is required.

The Operations Associate designs and maintains system entitlement processes, vendor onboarding workflows, and business continuity protocols for the GFC team at a large financial institution, reporting to the GFC Admin and Ops Officer. Working closely with Technology teams and global colleagues, the associate strengthens firmwide governance standards and enables consistent LCD-led initiative implementation across coverage areas and regions.

Leadership Responsibilities

• Develop understanding of GFC-related systems, applications, shared folders, and ad hoc software licenses; action permission requests from employees and contingent workers.
• Work with Technology teams on enhancements to entitlements for GFC-related systems.
• Coordinate with GFC staff across coverage areas and regions to support firmwide and GFC-specific system entitlement reviews for employees and contingent workers.
• Manage GFC email groups, software licenses, and vendor onboarding requests including Task Orders, contingent placement, and ad-hoc reviews.
• Serve as backup for business continuity planning purposes.
• Support GFC in various LCD-led initiatives and coordinate with global colleagues to implement and maintain consistent standards, practices, and enhancements.

Professional Experience

• 4–6 years of professional experience at a large financial institution or in a Financial Management-related role at a large professional services firm.
• Experience improving existing processes and/or organizational governance efforts.
• Must be certified as an Anti-Money Laundering Specialist by ACAMS or equivalent, or obtain certification within 15 months of hire.
• Strong analytical thinking including ability to break down problems and apply practical solutions.
• Strong proficiency in Word, Excel, and PowerPoint with interest and willingness to learn new technology applications.
• Strong oral and written communication skills; strong organizational, data, analytics, and management skills.

The Operations Associate manages global media reporting, collaboration platform logistics, and financial billing processes in support of OMD's Director of Global Operations, capturing and vetting media spend data across worldwide campaigns. Working closely with finance, client teams, and all regional contributors, the associate enables accurate reporting output and on-schedule project delivery across a global media operations function.

Work Activities

• Support the Director of Global Operations with maintaining understanding of all ongoing projects, developing project maps and timelines, coordinating inputs, and ensuring the team meets deadlines.
• Lead the team's usage of OMD's central media reporting tool, capturing, vetting, consolidating, and reporting on global media activity.
• Oversee regular and accurate global reports including media spend dashboards, product spend snapshots, key partner spend audits, and ad verification metrics; respond to ad hoc internal and client-facing reporting and data aggregation requests.
• Manage behind-the-scenes logistics for collaboration platforms including Microsoft Sharepoint, Teams, and Smartsheet, including security, access, folder structure, and site maintenance.
• Maintain good records within logical folder structures on shared drives and Teams channels; update org charts and contact lists.
• Help with logistics for larger team meetings and summits including securing materials, gathering handouts, setting up tech, and taking notes.
• Work with finance to ensure timely billing, obtain appropriate client signatures and approvals, and ensure correct FX rates and VAT tax accounting.

Skills & Qualifications

• 2+ years of account management, project management, or media planning experience required.
• Prior experience manipulating data sets in Excel including pivot tables and charts; prior experience managing budgets, spend roll-ups, and detailed reporting required.
• Strong project management and organizational skills with ability to prioritize independently, multi-task, and maintain quality control across many moving parts.
• Proficiency in all Microsoft Office applications, especially Excel and PowerPoint; ability to learn and employ new tools and systems as required.
• Excellent written and verbal communication skills with ability to write clear and concise emails and provide thorough instructions.
• Marketing or advertising experience preferred; foreign language skills are a plus.

The Operations Associate runs first-level employee support across payroll, benefits, leaves of absence, and Workday data management, serving as a liaison to external benefit partners and escalating complex issues to senior team members. Reporting within the People Operations Team, the associate enables accurate human capital data integrity and a smooth new hire experience from orientation through benefit enrollment.

Accountabilities

• Research and resolve employee questions related to payroll, benefits, leaves of absence, Workday, and other employment matters through email, HR inbox, and phone.
• Communicate and engage with new hires through their first few weeks including New Hire Orientation, compliance training communications, and benefit enrollment support.
• Maintain human capital management data and employment files including data for new hires, terminations, and worker changes.
• Approve employee requests in Workday according to provided guidelines.
• Fulfill other requests and reporting as needed by the People Operations Team.
• Make recommendations to manager for process improvements across areas covered by this role.

Education & Experience

• Bachelor's degree in Human Resources or equivalent experience required.
• 1 year of HR or equivalent customer service experience preferred.
• Excellent customer service mindset and capabilities with clear and concise communication skills and an empathetic point of view.
• Demonstrated ability to maintain discretion and confidentiality.
• Quality and detail oriented with ability to navigate and thrive in a fast-paced, high-growth environment.
• Bilingual and fluent in Spanish and English.

The Operations Associate strengthens regulatory compliance for Fidelity Mutual Funds and Private Placement Funds by completing daily blue sky filings, fee payments, and control monitoring functions under the Director of Transfer Agent Consolidation. The work directly supports accurate operational execution across distribution channels, FMR Product Governance, Global Product Solutions, Risk, and Compliance business partners.

Key Responsibilities

• Report to the Director of Transfer Agent Consolidation and complete daily operations tasks of the group in a regulatory-sensitive and time-critical environment.
• Ensure accurate and timely state regulatory blue sky filings and fee payments for Fidelity Mutual Funds and Fidelity Private Placement Funds.
• Take a hands-on approach to ensure customers receive the highest level of service and all operational tasks are well documented and executed.
• Participate in business projects and initiatives; cross-train on control monitoring functions focusing on operational oversight of the Fidelity Funds Excessive Trading Policy.
• Maintain regular interactions with team members and business partners including distribution channels, FMR Product Governance, Global Product Solutions, Risk, Compliance, and the Blue Sky service provider.

Education & Experience

• B.S./B.A. in Finance, Accounting, or Business Administration preferred.
• 2+ years of financial services industry experience; familiarity with transfer agent processing, regulatory support, or compliance.
• Superior analytical and problem-solving skills; strong attention to detail.
• Strong knowledge of Microsoft Office, especially Excel and Access.
• Superior written and verbal communication skills including presentations.
• Strong time management and multi-tasking skills with ability to meet strict deadlines and interact effectively with peers and superiors.

The Operations Associate manages feasibility assessments, third-party panel bids, and sample quality for hundreds of surveys per month across diverse industry verticals, population geographies, and client types. Collaborating with Project Managers, Panel colleagues, and Business Unit managers, the associate enables optimal revenue margins and data quality outcomes that support the Panel Manager's operational targets.

Core Responsibilities

• Conduct accurate and timely feasibility assessments of Network and third-party assets.
• Collaborate with Project Managers and Panel colleagues to ensure only authentic, accurately targeted, and quality sample is collected for all projects.
• Provide clear direction on feasibility blends of Network and third-party panels per project; conduct thoughtful research into client scope and correctly identify population N.
• Ensure quick and accurate turnaround on project bids to produce the best possible revenue margins with successful project recruitment.
• Manage competitive bids from third-party panels in a timely manner; develop a reputation as a reliable resource with Project Managers.
• Take feedback and direction from Panel and Business Unit managers to improve processes and execution; support the Panel Manager by coordinating tracking of bid, project, and performance-metrics data.

Qualifications & Experience

• Bachelor's degree required.
• Experience working in a Market Research agency desirable.
• Experience managing external vendor relationships and individual projects desirable.
• Strong verbal and written communication skills and interpersonal skills.
• Ability to work on simultaneous projects with multiple deadlines.
• Demonstrated capability to work under pressure.
• Ability to thrive in a fast-paced and emerging environment.

The Operations Associate oversees campaign scheduling, creative compliance, Nielsen DAR validation, and custom sponsorship builds across Roku's direct-sold and programmatic ad inventory, enabling Client Services and Account Management teams to make data-driven optimization decisions. Working closely with Client Services, Inventory Management, and Product teams, the associate advances revenue growth through accurate ad operations execution and ad hoc strategic reporting.

Job Functions

• Use third-party tools to ensure creatives running in ad servers comply with ad specifications.
• Schedule both direct-sold and programmatic campaigns in Roku ad server and SSP.
• Validate and track Nielsen Digital Ad Ratings data to ensure ads are served to the correct audience.
• Generate aggregated reporting to enable Senior Ad Ops Associates and Account Managers to make strategic campaign optimization decisions.
• Build custom sponsorship products using proprietary internal tool sets.
• Contribute to ad hoc strategic projects and reporting to help drive revenue growth.

Requirements

• 2+ years of experience in digital ad operations or QA at a publisher, ad tech company, ad agency, or ad network; familiarity with OTT advertising is a plus.
• Experience in display and video advertising with a premium publisher or agency; experience with IAB VAST.
• Experience with GAM and digital ad serving tools for video and display; familiarity with the digital ad sales process.
• Analytical, project management, deadline-driven, and process-oriented personality.
• Strong attention to detail and ability to work effectively in a team-oriented environment.

The Operations Associate executes language annotation workflows that tailor Alexa's responses for accuracy and naturalness, implementing new understanding workflows and collaborating with a multilingual team to improve output quality. Success in the position means delivering high-quality speech and language data with strict confidentiality, native-level proficiency in an assigned language, and fluency in a second non-English language.

Delivery Expectations

• Tailor Alexa's answers to sound natural and reach quality that customers expect.
• Implement workflows that allow Alexa to understand an ever-greater number of questions.
• Collaborate with a diverse team to create process improvements or raise the quality of output.
• Maintain strict confidentiality and follow all applicable Amazon policies.
• Work autonomously with minimal direction.

Knowledge Skills & Abilities

• Experience working with speech or language data including annotation and other forms of data mark-up; practical knowledge of data processing needs and trade-offs.
• Experience with MS Office software; willing to work with audio content via headsets for a portion of the day.
• Capable of working in strict compliance with internal guidelines; committed to continuous self-analysis to deliver high-quality data; comfortable working in an ever-changing, highly collaborative, and dynamic work environment.
• Native-level proficiency (written and verbal) in Hindi, Italian, or German; business English skills required.
• Fluency in a second non-English language required; comfortable working with speech from various dialects and accents.

The Operations Associate guides employees through HR processes including LOA paperwork, benefits enrollment data entry, and payroll-related inquiries, responding to cases from the Employee Services Unit call center and applying HR policy under direct management oversight. Reporting within the People Operations function, the associate builds foundational HR knowledge while enabling accurate employee data maintenance and responsive frontline service.

Role Responsibilities

• Begin to understand and apply HR policies, practices, and technology concepts to effectively provide guidance to internal and external customers.
• Process LOA paperwork and route employee questions and issues to appropriate parties for resolution.
• Enter data into leave and benefits administration systems; submit payment requests for departmental expenses.
• Maintain departmental statistics by running reports and tracking certain criteria.
• Provide direct customer service and respond to cases forwarded by the Employee Services Unit call center.
• File, collate, print, copy, and mail various participant communication pieces; perform other duties as assigned.

Education & Experience

• Bachelor's degree in Human Resources or a related field preferred; high school degree or equivalent required.
• 1 year of HR or equivalent customer service experience preferred.
• Experience with Workday preferred.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
• Customer service oriented with strong verbal and written communication skills.
• Results-driven with excellent organization and prioritization skills.

The Operations Associate executes agronomic data collection, canola plot maintenance, and harvest operations across a growing season using plot combines, drip-tape irrigation equipment, and handheld electronic tools. The work directly supports field research output by ensuring plot quality, accurate grain sample handling, and timely shipping from season start through extractor removal.

Scope of Work

• Perform agronomic note-taking on canola plots throughout the growing season using handheld electronic equipment.
• Maintain quality of canola plots by assisting with spraying, cultivating, hand-weeding, scouting for pests, monitoring irrigation, and other activities as required.
• Operate plot combine to collect grain samples at harvest.
• Sort, package, and ship harvested grain samples.
• Assist with operation of drip-tape irrigation equipment including extractor removal at end of season.

Minimum Qualifications

• Diploma or Technical Certificate in Agriculture or related field; degree in Agriculture or related field preferred.
• Valid driver's license required; Alberta pesticide applicators license is an asset.
• Previous farm equipment experience and field research experience are assets.
• Computer proficiency required.
• Applicants must be physically able to perform tasks including extended periods of walking through fields and lifting up to 25 kg.

The Operations Associate delivers day-to-day ad trafficking across Google Campaign Manager 360, Sizmek SAS, Flashtalking, and Adform, serving as the primary contact between vendors, sites, and production teams while supporting colleagues in using third-party systems efficiently. The work directly supports campaign delivery accuracy and enables the agency to meet client and vendor expectations across all active placements.

Day-to-Day Responsibilities

• Deliver day-to-day ad serving duties including campaign implementation, QA, and delivery of banners.
• Troubleshoot creative or tag implementation issues as necessary.
• Serve as main point of contact between vendors, sites, and production teams.
• Work within various ad servers including Google Campaign Manager 360, Sizmek SAS, Flashtalking, and Adform.
• Assist team members in using third-party ad serving systems efficiently.
• Follow up on delivery and channel site questions to appropriate people within the agency.

Qualifications & Experience

• Bachelor's degree in Business, Analytics, Marketing, Communications, or Advertising; or equivalent professional work experience.
• 1–2 years of working experience in a related field.
• Ability to multitask and work efficiently as part of a hard-working team.
• Strong written and oral communication skills with ability to speak and present before vendors, clients, and colleagues.
• Ability to prioritize and organize workload with a strong sense of procedure within a corporate environment.

The Operations Associate manages Cash App Ads campaign launches, process management systems, and SLA compliance while collaborating with Account Management, Sales, and Product teams to scale ad operations across a fintech platform. Reporting to the Product Ops Lead based in the US, the associate enables program growth by establishing best practices, troubleshooting SQL-level data issues, and providing innovation insights that drive long-term operational scale.

Key Deliverables

• Create and manage process management systems for the Cash App Ads program by creating, optimizing, and implementing solutions to help scale the program.
• Serve as expert in technical requirements across the ad program; lead the launching and ongoing management of all campaigns through expiration.
• Work closely with Account Management and Sales teams to streamline campaign launches, reporting, and execution.
• Establish best practices and enable team members for client-facing communications on campaign performance including feedback on technology, data, optimization, and in-platform QA.
• Provide regular insight on innovation, processes, and internal products to improve and scale the ads program.
• Manage standard SLAs to meet external and internal campaign requirements in a timely manner.

Education & Experience

• BA/BS/BTech degree in Marketing, Finance, Economics, or a quantitative-heavy field, or equivalent work experience.
• At least 2 years of ad operations experience in digital marketing, fintech, or a media company.
• Experience in process management and optimization and working with external partners.
• Ability to write and troubleshoot basic SQL queries; experience using data to build cases that persuade engineers to prioritize tasks.
• Proactive, innovative problem-solver with exceptional analytical, documentation, organizational, project management, and listening skills.
• Process-driven with strong time-management and prioritization skills.
• Strong collaboration skills with Product teams on long-term solutions to drive scale.
• Experience and comfort working in high-pressure, fast-paced environments with ambiguity.