Job Summary: 

• Monitor and maintain the network infrastructure, network management systems, and network security platforms.
• Manage vendors to ensure no disruption of service to the enterprise.
• Provide 24x7 support for the network and related systems.
• Install, configure, and test network devices, servers, telecommunications services, and relevant applications.
• Participate in the evaluation of solutions for the network architecture.
• Research new technologies that may increase corporate productivity or provide better service.
• Troubleshoot, resolve, and document network and IT infrastructure technical and performance issues.
• Serve as project manager for small to medium-sized projects.
• Provide technical training for team members, other technical teams, and internal and external customers.

Skills on Resume: 

• Network Infrastructure Management (Hard Skills)
• Vendor Coordination (Soft Skills)
• 24x7 System Support (Hard Skills)
• Device Configuration (Hard Skills)
• Architecture Evaluation (Hard Skills)
• Technology Research (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Project Management (Soft Skills)

Job Summary: 

• Coordinate with different internal work groups, field engineers, and delivery partners to troubleshoot the issue.
• Ensure SLAs are met as per the agreed contract.
• Continuously monitor the network and usage, and interpret any issues to solve system design and network problems.
• Prepare a new network design plan to rehabilitate the faulty network.
• Manage end-to-end incident management and change management, ensuring incident quality based on defined CTQs.
• Maintain and administer all upcoming new networks.
• Suggest new improvement opportunities to optimize the business and network.
• Dispatch the job pack to contractors and chase contractors to get the job completed.
• Create and review technical documentation such as procedural, instructional, and operational guides and manuals.
• Advise senior management on matters requiring attention and implement their decisions.

Skills on Resume: 

• Network Coordination (Soft Skills)
• SLA Compliance (Hard Skills)
• Network Monitoring (Hard Skills)
• Design Planning (Hard Skills)
• Incident Management (Hard Skills)
• Network Administration (Hard Skills)
• Process Improvement (Soft Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Help to migrate the vIMS core network with the Diameter DRA platform toward HSS.
• Prepare for upcoming maintenance windows.
• Perform non-critical and repetitive maintenance window tasks related to DRA, including link configuration and traffic cut preparation, integration, and troubleshooting.
• Monitor the platform and DRA KPIs during the daytime.
• Report daily on DRA nodes.
• Participate in daytime ATP with the project team.
• Work with the project team to schedule internal resources.
• Assist in migrating vIMS nodes through DRA.
• Prepare documents for network activities.
• Execute and complete the maintenance window successfully with the team.
• Provide an end-of-night report after each activity.
• Provide the daily dashboard of DRA.
• Send daily reports on time.
• Raise issues and concerns through the proper channel, including management escalation on demand.

Skills on Resume: 

• vIMS Migration Support (Hard Skills)
• Maintenance Preparation (Hard Skills)
• DRA Maintenance Tasks (Hard Skills)
• Platform Monitoring (Hard Skills)
• Daily Reporting (Soft Skills)
• Resource Coordination (Soft Skills)
• Documentation Preparation (Hard Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Lead network implementations and resolve complex issues.
• Perform advanced troubleshooting to diagnose and fix challenging network problems.
• Apply excellent organizational skills to manage tasks and project workflows.
• Use strong routing and switching knowledge to support stable network operations.
• Lead troubleshooting efforts and prepare templates for recurring standard implementations.
• Work proficiently with Cisco IOS and NX-OS for configuration and problem resolution.
• Utilize expertise in Aruba wireless technology to support network performance.
• Configure and implement policies on Juniper firewalls.
• Handle BOM verification, network design, configuration generation, and implementation activities.
• Coordinate and plan network changes and obtain required change approvals.
• Publish project status updates to management.
• Proactively identify service improvements and support effective implementation strategies.

Skills on Resume: 

• Network Leadership (Soft Skills)
• Advanced Troubleshooting (Hard Skills)
• Organizational Skills (Soft Skills)
• Routing & Switching (Hard Skills)
• Troubleshooting Leadership (Soft Skills)
• Cisco Configuration (Hard Skills)
• Aruba Support (Hard Skills)
• Juniper Configuration (Hard Skills)

Job Summary: 

• Lead, set direction, motivate, empower, and inspire a highly complex technical desk-based team within a 24/7 environment.
• Provide the 24/7 NOC team with support, structure, and guidance to enable them to manage the issues that occur on the network.
• Ensure the network is maintained to standard network performance indicators (availability, fault rate, and on-time repair).
• Engage regularly with internal and external customers to ensure the service provided meets required standards.
• Build and deliver service improvement plans that deliver required change.
• Manage the successful introduction of new or changing products and services.
• Ensure the NOC’s ability to deliver exceptional customer service and meet contractual and regulated service agreements.
• Work with vendors and suppliers to maintain network health and ensure accountability to drive hardware and software reliability.

Skills on Resume: 

• Leadership & Motivation (Soft Skills)
• 24/7 Team Support (Soft Skills)
• Network Performance Management (Hard Skills)
• Customer Engagement (Soft Skills)
• Service Improvement (Soft Skills)
• Change Management (Soft Skills)
• Customer Service Delivery (Soft Skills)
• Vendor Management (Soft Skills)

Job Summary: 

• Provide Tier II support for networking issues by working on tickets and resolving them quickly.
• Perform regular analysis of network connectivity through the LAN/WAN infrastructure.
• Manage and troubleshoot network devices for the client base.
• Configure SNMP monitoring, traps, and related functions to support and provide implementation.
• Analyze network management data and compile reports.
• Provide technical support in routing/switching, firewall, VoIP, and load-balancing technologies.
• Provide expert technical assistance to clients and the service desk.
• Provide suggestions and recommendations to clients.
• Work with ISPs and other vendors to troubleshoot issues.
• Work on-call on a rotational basis and conduct maintenance activities outside office hours occasionally.

Skills on Resume: 

• Tier II Support (Hard Skills)
• Network Analysis (Hard Skills)
• Device Troubleshooting (Hard Skills)
• SNMP Configuration (Hard Skills)
• Data Reporting (Hard Skills)
• Technical Support (Hard Skills)
• Client Consultation (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Handle end-user queries and issues related to security setup.
• Maintain up-to-date documentation of security and network designs, operations, and procedural manuals.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Configure, maintain, and manage various security-related equipment.
• Diagnose enterprise security incidents caused by system hardware, software, or other devices deployed as part of the overall system.
• Provide solutions for customer requirements.
• Provide effort estimates for requirements.
• Serve as a fully seasoned and proficient technical resource, providing technical knowledge and capabilities as a team member and individual contributor.

Skills on Resume: 

• End-User Support (Soft Skills)
• Security Documentation (Hard Skills)
• System Recommendations (Soft Skills)
• Security Configuration (Hard Skills)
• Incident Diagnosis (Hard Skills)
• Customer Solutions (Soft Skills)
• Effort Estimation (Soft Skills)
• Technical Expertise (Hard Skills)

Job Summary: 

• Design, configure, and maintain network environments.
• Design, configure, and maintain firewall, switch, and router hardware.
• Design, configure, and maintain security and network address translation rule sets.
• Analyze and troubleshoot traffic flow using advanced analysis tools.
• Document and explain network topologies.
• Participate in the planning and design of enterprise security architecture.
• Participate in risk assessments.
• Monitor all security solutions for efficient and appropriate operations.
• Review audit logs for security incidents.
• Stay up to date with current vulnerabilities, attacks, and countermeasures.
• Assist with vulnerability assessments and penetration testing.

Skills on Resume: 

• Network Management (Hard Skills)
• Hardware Configuration (Hard Skills)
• Security Rule Design (Hard Skills)
• Traffic Analysis (Hard Skills)
• Topology Documentation (Hard Skills)
• Security Architecture (Hard Skills)
• Risk Assessment (Soft Skills)
• Security Monitoring (Hard Skills)

Job Summary: 

• Monitor core network elements, network performance, and facilities for service issues.
• Configure, set up, and test CPE, including Cisco and Adtran routers, EoC/EoT Ethernet switches, Cisco-managed switches, and SIP endpoints.
• Perform thorough troubleshooting and triage of network-related issues using step-by-step processes.
• Perform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations.
• Take repair calls and provide status updates to customers on a regular basis.
• Maintain workload through a queue detailing each ticket with notes of steps taken, test results, and fix action.
• Repair tickets and orders are measured weekly.
• Act as the first level of escalation for repairs and orders for NOC Tech I.
• Complete scheduled preventative maintenance checks on core network elements and environmental systems.
• Provide 24x7 on-call support, including working a flexible off-hours schedule for planned or unplanned issues.
• Make recommendations for process and procedure improvement.
• Create and maintain methods of procedure.

Skills on Resume: 

• Core Network Monitoring (Hard Skills)
• CPE Configuration (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Remote Support (Soft Skills)
• Customer Updates (Soft Skills)
• Ticket Management (Hard Skills)
• Repair Escalation (Soft Skills)
• Process Improvement (Soft Skills)