MARKET ANALYST JOB DESCRIPTION

Few analytical roles demand the combination of regulatory fluency and real-time precision that defines work in exchange-traded derivatives and FX markets. The Market Analyst owns daily price controls, settlement calculations, and trade dispute investigations - functions where an error in a single futures contract settlement price flows directly into variation margin miscalculations for clearing members. This is a role that lives in the details of market microstructure, compliance processes, and front-to-back office coordination. It sits within market operations or market risk teams, reporting findings upward to senior operations leadership and outward to trading counterparties.

As the Market Analyst, you translate the continuous flow of derivatives pricing, trade validation, and risk exposure data into reliable outputs that keep exchange operations fair, orderly, and compliant with published policy. You work within a market operations or risk team, coordinating daily with front, middle, and back office staff across asset classes ranging from futures and options to FX instruments.

Career Impact: Mastery of settlement price methodology and regulatory compliance processes in exchange-traded markets builds specialized credibility that is recognized across derivatives operations, clearing, and market surveillance career tracks.

Business Impact: Clearing members and institutional trading participants depend on accurate daily and final settlement prices to calculate variation margin — errors here have direct and immediate financial consequences for counterparties.

Growth Opportunity: Analysts who develop deep knowledge of multi-asset-class pricing frameworks and ETRM systems are well positioned to advance into senior risk analyst, market operations lead, or quantitative risk roles.

• Manage fair-value price controls across futures and options markets to ensure orderly trading conditions within defined compliance parameters.
• Investigate trades flagged as potentially away from fair value and resolve disputes accurately in line with published policy.
• Calculate daily and final settlement prices for futures contracts to support clearing and variation margin processes.
• Produce and distribute daily risk reports covering open positions, profit and loss, and value-at-risk for review by operations and risk leadership.
• Validate trader marks and forward curve data against third-party sources as part of the daily mark-to-market process.
• Monitor regulatory developments and maintain online product resources to ensure ongoing compliance with exchange and oversight body requirements.
• Liaise with front, middle, and back office staff on transaction inquiries, credit exposures, and operational matters across the trading day.
• Reconcile margin calls and coordinate collateral transfers with trading counterparties within required timeframes.

• Bachelor's degree in Economics, Finance, Business, Mathematics, Engineering, or a related quantitative field, or equivalent work experience.
• 2 or more years of experience in financial markets operations or market risk analysis, with exposure to derivatives or exchange-traded instruments.
• Knowledge of futures and options market structures, trade lifecycle stages, and settlement methodology for exchange-cleared products.
• Understanding of regulatory frameworks governing derivatives markets, including ongoing compliance monitoring and documentation requirements.
• Strong quantitative and analytical reasoning skills with the ability to evaluate complex data sets and identify pricing anomalies under time pressure.
• Clear written and verbal communication skills, with the ability to interact effectively across front office, operations, compliance, and external counterparty teams.
• Proven organizational discipline, including the ability to manage recurring daily processes accurately while handling concurrent ad-hoc inquiries.

• Prior experience with energy commodity markets, ETRM systems, or multi-asset-class risk reporting environments.
• Familiarity with forward curve construction and mark-to-market valuation methods used in commodity or FX derivatives.
• Exposure to market surveillance processes, including detection of manipulative trading practices or suspicious activity reporting.
• Proficiency in a scripting or data management language such as Python, VBA, or SQL for automating reporting workflows.

• Settlement price accuracy rate, reflecting the proportion of daily calculations issued without revision or dispute.
• Trade dispute resolution time, measured from flagging to documented resolution against published policy benchmarks.
• Daily report distribution timeliness, tracking whether morning risk reports are delivered within the required pre-market window.
• Margin reconciliation accuracy, measured by the rate of matched margin calls versus counterparty discrepancies requiring escalation.
• Regulatory documentation completeness rate, reflecting how consistently compliance records and product resources are maintained and updated.
• Typical tools: Risk and Pricing platforms (commonly ETRM systems); data management and reporting (commonly Excel with VBA, SQL-based query tools).

• Base Salary Range: $60,000 to $90,000 per year depending on experience and location.
• Bonus: performance-based annual bonus, typically 5 to 15 percent of base salary.
• Equity: not standard at this level in exchange operations roles.
• Health Benefits: medical, dental, and vision coverage, typically effective from date of hire.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Professional development funding, licensing exam support, and variable shift differentials for early or late trading day coverage.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, including criminal history and financial records review where applicable, is a condition of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the hiring process and in the course of employment upon request. Candidates must be authorized to work in the United States.

The Market Analyst owns the end-to-end process of market analysis and business reviews, identifying B2C and B2B growth opportunities and producing day-to-day analytics to guide commercial teams in key markets. Working with quantitative tools including SQL, Tableau, and Python, the analyst builds audience and market knowledge that directly shapes strategic decision-making across the business.

Key Responsibilities

• Own the process, framework, and output of market analysis, business reviews, and growth initiatives as part of the market business plan.
• Identify and analyze new business and growth opportunities for the expansion of B2C and B2B business in key markets.
• Support market leadership with research on key business initiatives, challenges, and strategic deep dives.
• Develop a robust body of knowledge around key audiences and markets to proactively address business questions and drive market strategy.
• Drive quantitative and qualitative actionable insights to commercial teams and senior management.
• Produce day-to-day analytics and insights for the respective market.
• Track the periodic performance of market-important business metrics.
• Maintain strong working relationships across teams, adding business insights value where appropriate.

Required Qualifications

• Degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or another quantitative field.
• 3+ years of experience working with analytics, preferably from start-ups.
• Strong SQL experience, with experience in dashboarding tools such as Tableau or Metabase, and ideally Python or R.
• Strong Excel and Google Sheets skills, with the ability to create compelling visualizations and presentations in PowerPoint or Google Slides.
• Excellent communication and stakeholder management skills.
• Comfortable operating independently in a fast-paced work environment.
• Curious and organized, with a strong drive to use data to inform decisions and excellent time-management skills.

Embedded within a global marketing and commercial organization, the Market Analyst analyzes data and builds user-friendly dashboards to generate insights that improve patient outcomes and support faster, safer business decisions. Working closely with cross-functional and global stakeholders, this role drives data system development and delivers findings through presentations and storyboarding that directly enable commercial success.

Core Functions

• Analyze data and conduct secondary research to generate insights that support marketing and commercial business decisions.
• Design and build user-friendly dashboards and front-end solutions for marketing and commercial teams.
• Communicate findings and recommendations to global stakeholders through effective presentations and storyboarding.
• Develop and build new, efficient systems and processes involving data.
• Break complex problems into manageable pieces and follow an organized analytical approach.
• Collaborate with diverse, global, and cross-functional teams to deliver projects.

Qualifications and Experience

• Post-graduate degree, M.Sc., B.Pharma, M.Pharma, or Bio-Tech qualification.
• 2-4 years of corporate experience in data analytics, preferably in biopharma, biomanufacturing, or life sciences on the client or agency side.
• Experience working in a marketing or commercial organization.
• Experience working with biopharma or biomanufacturing market knowledge is an advantage.
• Expertise in VBA on Excel, with strong data analysis and secondary research skills.
• Proficiency in data visualization tools including Qlikview, Spotfire, Power BI, and Tableau, as well as digital analytics.
• Strong analytical, problem-solving, and critical thinking skills with a proactive and flexible approach.

Reporting to state managers and regional leadership, the Market Analyst analyzes loss ratios, portfolio trends, and agency-level production data to surface root causes and improvement opportunities across personal lines markets. Partnering with territory sales managers and fellow analysts, this role delivers the reporting and business intelligence that enables field teams to meet annual plan targets for premium, retention, and loss ratio.

• Primary Duties
• Analyze loss ratio and production trends at the agency level, including identifying root causes and making recommendations for improvement.
• Evaluate portfolio trends at the state, market, and agency level, identifying outliers that require deeper analysis.
• Coordinate all agency-level reports across the organization and identify monthly and quarterly shifts in results to communicate to state managers and field leadership.
• Work with state managers to develop key metrics for success and report on progress to goals monthly and quarterly.
• Engage with state managers, regional VPs, and territory sales managers on key findings.
• Collaborate with market analysts across the business to develop best practices and improved approaches around agency-level analysis.

Skills and Qualifications

• Bachelor's degree preferred.
• 1-2 years of analysis experience, with 2-3+ total years in financial or business analysis, claims, personal lines operations, or underwriting.
• Knowledge of multiple state products, regulations, and the insurance industry.
• Skilled in analytical and problem-solving thinking, with the ability to evaluate and compile large and complex data sets.
• Proficient with personal computers and standard office equipment.
• Strong verbal and written communication skills with the ability to build effective business relationships.
• Able to manage priorities, identify problems, and drive results in support of business strategy.

Sitting at the intersection of data analysis and market expertise, the Market Analyst compiles comprehensive commercial real estate data across office, apartment, retail, and industrial segments to develop informed opinions on overall market conditions and produce reports that identify trends and inconsistencies. Operating across CoStar data review, client-facing market updates, and senior leadership presentations, this role directly shapes the intelligence that guides competitive positioning in key real estate markets.

Duties

• Works to compile comprehensive information and data about specific markets.
• Utilizing that information and personal market knowledge to develop an informed opinion of overall market conditions and peculiarities.
• Analyze commercial real estate market data and draw insightful conclusions across office, apartment, retail, and industrial segments.
• Prepare edited market and submarket reports that identify trends, data inconsistencies, and notable developments.
• Develop and create graphics using multiple software platforms to showcase market trends and analysis for internal and external presentations.
• Deliver in-person and video market updates to clients and industry groups, focusing on economic and commercial real estate trends.
• Stay informed and up-to-date on market activity and regularly review CoStar data for accuracy, timeliness, and quality.
• Present market findings and opinions to senior leadership and contribute to discussions regarding the state of their markets.

Education and Experience

• College degree in economics, real estate, or finance, with a graduate degree preferred.
• 1+ year of work experience with solid knowledge of real estate.
• Strong data and analysis skills including Excel and MS Office.
• Understanding of economic theory and its application to the real estate industry.
• Demonstrated writing skills with the ability to write effectively and in large volumes.
• Good communication skills, including the ability to formulate and convey ideas and opinions using data.
• Client-oriented with a desire to help clients succeed.

A key member of the business planning and consumer insights team, the Market Analyst delivers statistical sales forecasts and market trend reports that maximize forecast accuracy across the video games industry. Collaborating across sales, studios, and consumer research divisions, this role directly influences product launch planning and strategic forecasting decisions at the product level.

Accountabilities

• Review and forecast based on statistical analysis of sales history, market intelligence, and trade intelligence.
• Maintain market trends reports on topics including sales performance, publisher performance, genres, platforms, developers, new business, and territories.
• Monitor and maintain hardware forecast and other digital forecast reports.
• Partner with sales teams and studios on product launch planning, including validation of product projections on a weekly and full-year basis.
• Work closely with the consumer research division to ensure follow-up on upcoming internal titles.
• Support preparation of company presentations for internal and external parties and contribute to development of strategic forecasting tools.
• Be a key member of strategic forecasting meetings and the product planning group, presenting forecast methodologies and findings to stakeholders.

Experience and Qualifications

• Experience in a retail or digital sales business analyst role with a consumer products retailer or supplier.
• Knowledge and interest in the video games industry and new business models such as free-to-play, digital, and subscription.
• Expert in MS Excel including PivotTables, Macros, and Advanced Functions, with proven experience in developing business management reports.
• Proficiency in database management tools such as Business Objects, data visualization tools such as Tableau and PowerBI, and SQL for data cleaning and querying.
• Knowledge of inventory management and forecasting.
• Strong attention to detail and data input accuracy with high-level planning and organizational skills.
• Proactive communication skills with the ability to build effective internal and external relationships and influence key decision makers.

Accurate price management across Futures and Options markets depends on the Market Analyst, who manages fair value controls, investigates disputed trades, and calculates daily settlement prices for futures contracts across multiple asset classes. Based within exchange operations and liaising directly with front, middle, and back office staff, this role ensures compliant, orderly markets and supports the ongoing design of operational toolsets and systems.

Activities

• Manage price controls in Futures and Options markets across multiple asset classes to ensure a fair and orderly market.
• Undertake investigations of trades potentially away from value and resolve disputes efficiently, accurately, and in line with published policy.
• Calculate daily and final settlement prices for futures contracts in an expeditious and accurate manner.
• Liaise directly with front, middle, and back office staff to assist with enquiries relating to all aspects of derivatives business.
• Participate in multiple operational tasks related to daily activities, including active involvement in the requirements and design of all toolsets and systems.
• Maintain online product resources and stay informed on ongoing regulatory developments and compliance processes.

Requirements

• Degree in Economics, Finance, Business, Mathematics, Engineering, Science, or a similar field.
• Experience working within financial markets, especially relating to derivatives, preferred but not essential.
• Basic knowledge and understanding of IFE derivative futures and options markets, and broad understanding of regulatory developments.
• Strong working knowledge of Word and Excel, with general IT proficiency.
• Excellent interpersonal and communication skills with the ability to interact effectively at all levels.
• Methodical quick thinker with strong organizational, problem-solving, and continuous improvement skills.
• Able to operate effectively as a team member with variable working hours including early and late shifts.

As the Market Analyst Apprentice, this role supports the fair and orderly operation of Euronext Cash markets by monitoring equities, bonds, ETFs, and warrants for manipulation or illegal trading practices using dedicated surveillance tools. The Market Operations team relies on this work to maintain platform integrity across the full trading day, drive continuous process improvement, and ensure compliant, timely incident resolution.

Key Responsibilities

• Ensure the existence of a fair and orderly market for Euronext Cash markets including Equities, Bonds, ETFs, and Warrants and Certificates.
• Monitor and detect possible market manipulations or illegal trading practices using dedicated tools and assist in reporting suspicious cases to Member Compliance.
• Run tools and platforms with full checks from the start to the end of the trading day for both production and test environments.
• Monitor the continuous status of services and closely track incident status including IT updates and resolution times.
• Perform required sanity checks after new release implementations.
• Help continuously improve current processes and procedures for better support of trading members.

Professional Experience

• Master's level student in finance, engineering, or Grandes Ecoles in management or engineering.
• A first experience in finance is appreciated.
• Conceptual knowledge of trade lifecycle, exchanges, cash and derivatives products, and trading procedures.
• Basic IT knowledge with learning capacity for new tools and platforms.
• Rigorous, curious, proactive, and autonomous with a positive problem-solving attitude under pressure.
• Strong verbal communication skills in both French and English.
• Integrity, confidentiality, strong attention to detail, and ability to work in a virtual team across locations.

Market Analyst delivers daily morning reports, FX market briefings, and Bloomberg forecasts by 8am to keep B2B financial services clients and internal dealing teams informed of relevant market developments. The work directly supports client relationships, external thought leadership through webinars and LinkedIn, and the firm's HCFX ranking through consistent, accurate market commentary.

Key Deliverables

• Produce a Morning Report completed by 8am daily to inform and update clients on relevant market developments.
• Produce monthly and quarterly market content and write specific articles for sales and dealing teams.
• Address sales and dealing teams each morning on relevant factors that may affect the FX market.
• Create and drive webinars surrounding economics and products and attend client meetings both online and in person.
• Submit Bloomberg forecasts to achieve a HCFX ranking and maintain an active LinkedIn profile to inform and update an external audience.
• Attend networking events and trade shows as applicable.

Background and Experience

• Minimum 3 years of experience as an economic or market analyst within B2B financial services.
• Experience creating engaging content.
• Fluency in English both orally and in writing.
• Ability to work in a fast-moving, entrepreneurial, and regulated organization.
• Strong attention to detail with enthusiasm, passion, and deep interest in the subject matter.

The Market Analyst leads project teams through the full analytical reporting and insights generation process, synthesizing survey data, qualitative findings, and client-provided sources to produce strategic deliverables for large clients in healthcare services and customer experience. Working closely with clients and internal teams across all organizational levels, this role generates the research-backed recommendations that directly shape client decisions on brand equity, innovation, and segmentation.

Role Responsibilities

• Serve as a project and account team lead to provide consultation on research design and develop insightful and strategic deliverables.
• Work with large clients to impact decisions through insights provided via primary and secondary research on topics including brand equity, customer experience, new product innovation, and segmentation.
• Lead internal and external teams through the analytical reporting and insights generation process from planning to delivery.
• Analyze survey research data and synthesize it with qualitative, secondary, and client-provided data to produce high-quality, compelling deliverables.
• Deliver compelling recommendations through storytelling and strong data visualization, presenting to clients and stakeholders across organizational levels.
• Contribute to and periodically lead internal training sessions and mentor and develop team members.

Education and Experience

• MBA or MS in marketing, marketing research, business analytics, psychology, or a related field, or a bachelor's degree with 5+ years of relevant experience.
• 3+ years of professional experience in analyzing survey data, marketing research data analytics, statistical analysis, and presenting results to clients.
• Experience working with projects and clients in the healthcare services industry or customer experience is preferred.
• Understanding of quantitative research techniques including statistical significance testing and multivariate analyses.
• Proficiency in Microsoft PowerPoint, Word, and Excel, with some experience in R, Python, or SPSS preferred.
• Outstanding written and communication skills with the ability to craft and tell stories from data.
• Experience using Google Suite is helpful.

Embedded within a cross-functional marketing organization, the Market Analyst implements integrated marketing and communications campaigns in support of key business targets, from brand awareness to new product launches. Working closely with internal and external clients, product teams, and sales, this role enables the business to position itself as an industry leader by translating strategic objectives into actionable campaigns with measurable outcomes.

Day-to-Day Responsibilities

• Implement integrated marketing and communications campaigns in support of key initiatives and business targets.
• Support brand awareness and client relationship-building or prospecting initiatives.
• Contribute to the execution of advertising campaigns in accordance with strategic objectives.
• Track marketing content using measurable performance indicators from primary business lines across the full project lifecycle from development to delivery.
• Introduce forward-thinking content, selling new ideas and storytelling concepts to drive the business to new creative heights.
• Establish collaborative relationships with internal and external clients to align thinking on strategic objectives and foster an environment of trust.
• Help clients weigh options, evaluate trade-offs, and make critical decisions, acting as a creative agency for the business.

Minimum Qualifications

• Bachelor's degree in Communications, Marketing, or equivalent combination of education and experience.
• 1-3 years of total work experience, with experience in planning and implementing integrated marketing and communications campaigns.
• Strong project management skills with the ability to meet tight deadlines and juggle multiple priorities with great attention to detail.
• Familiarity with internal and external outreach, social media, and collaboration tools, with prior event experience a plus.
• Proactive and collaborative multitasker with exceptional communication skills and the ability to work independently and in a team environment.
• Passionate and high-energy with excellent analytical and organizational skills and a strong ability to manage multiple projects simultaneously.

The Market Analyst delivers market sizing, portfolio analysis, and competitive intelligence to support product management and commercial decision-making within a global B2B industrial equipment business. Reporting to product and business leadership and collaborating with external research partners, this role builds the dashboards, market briefs, and VOC data repositories that enable faster, better-informed strategic choices.

Scope of Work

• Conduct analysis for market definition, portfolio definition, product market coverage, and price positioning.
• Assist product management in developing product definitions and associated features and benefits.
• Develop improved market sizing and business cases in collaboration with product management.
• Perform option portfolio analysis that complements existing or future product categories.
• Establish easy-to-use dashboards for decision making using Power BI, Tableau, or similar platforms.
• Compile and manage competitive intelligence data and customer VOC data in centralized locations.
• Create market briefs including sales, competitive updates, and market and business updates.
• Extract sales and customer pipeline data from Salesforce and CRM systems to generate reports and analysis.
• Coordinate market research with external partners and manage the market research budget.

Technical Qualifications

• Bachelor's degree in marketing, business, finance, or engineering.
• Minimum 3 years of experience in business intelligence, analytics, market research, product management, pricing, or financial analysis.
• B2B industrial equipment industry experience preferred, with project management experience also preferred.
• Proficiency in advanced Power BI, Tableau, advanced Excel, or Access databases.
• Strong analytical and problem-solving skills with the ability to self-start and work with minimal supervision.
• Effective verbal and written communication skills with the ability to prioritize and manage multiple projects.
• Cross-functional collaboration skills with comfort working in ambiguous environments.

Reporting to the commodity risk management team, the Market Analyst produces daily trading profit and loss reports, validates forward curve mark-to-market pricing, and maintains risk models in auditable format to support regulatory and accounting compliance in energy markets. Partnering with accounting, trade floor, and commodity management groups, this role ensures that daily and month-end reporting is accurate and that collateral and margin processes run without disruption.

Job Functions

• Produce and distribute daily risk reports including trading profit and loss, open positions, and value-at-risk.
• Gather, compile, and evaluate information needed for the daily forward curve mark-to-market process.
• Perform daily pricing processes, including validating trader marks against third-party sources.
• Interface with accounting, trade floor, and commodity management groups to provide information on transactions, valuations, and credit exposures.
• Reconcile daily margin calls and coordinate transfers of collateral with trading counterparties.
• Maintain risk and pricing models in an auditable format for internal review, external regulatory review, and accounting standards compliance.
• Produce month-end reports for use in accounting close in accordance with accounting standards.

Knowledge Skills and Abilities

• Bachelor's degree in Business, Finance, Economics, Statistics, or Mathematics, with a quantitative discipline preferred, and a graduate degree strongly preferred.
• At least 3 years of experience in market risk analysis and quantitative risk in the energy industry or equivalent.
• Knowledge of energy trading terminology, commodity markets, and the analytical and statistical methods required to evaluate those markets.
• Strong skills in Microsoft Office including Excel VBA, ETRMS, Python, MATLAB, and SQL, with database management and financial modeling skills preferred.
• Excellent verbal, presentation, and written communication skills.
• Demonstrated ability to manage projects involving small teams with the ability to work with minimal oversight in a fast-paced trading floor environment.

Embedded within Ericsson MANA's strategy and business intelligence function, the Market Analyst advances competitive and industry analysis by building market models and delivering intelligence on 5G technologies and telecom trends to executive leadership, sales, and product owners. Working closely with regional and global teams, this role shapes annual business planning and quarterly situation analysis documents that guide how the company responds to evolving market conditions.

Operational Focus

• Analyze key industry and technology trends that impact or have the potential to impact Ericsson MANA's business or customers through primary and secondary research.
• Collaborate with regional and global teams to gather, structure, and analyze market information and deliver intelligence analysis to all relevant stakeholders.
• Develop content in the form of presentations, documents, and market and financial models to be consumed by executive leadership, sales, and product owners.
• Contribute to major group deliverables including the annual business planning process and quarterly situation analysis documents.
• Build models of key competitive and business metrics such as market sizing, CapEx development, and market share.
• Devise innovative ways to retrieve market intelligence and contribute to strategy development.

Position Requirements

• Solid technical background with a BSc or equivalent, with an MBA preferred.
• 1+ years of market intelligence or strategy experience at a consulting firm, investment bank, or corporate telecom or tech market intelligence team.
• Telecom or tech experience preferred.
• Proven structured analytical problem-solving capability with experience using a wide range of information sources.
• Proven ability to build structured quantitative models.
• Strong executive communication and storytelling skills both written and oral.

Sitting at the intersection of data quality and commercial real estate research, the Market Analyst refines datasets, corrects data gaps, and builds visualization-driven remediation plans to elevate the research data platform serving the Americas region. Operating across GIS, BI hubs, and local market research teams, this role produces the data quality outcomes that underpin competitive market intelligence and drive advantage for the broader business.

Work Activities

• Regularly augment and refine datasets according to established methods and identify and correct data gaps and information bottlenecks.
• Leverage visualization tools to pinpoint dataset weaknesses and execute remediation plans.
• Learn and leverage the commercial real estate transaction life cycle to augment the market's data store.
• Work with GIS and BI hubs to create value from data collection efforts based on local market needs.
• Make recommendations to expand and improve data collection and validation toolsets and techniques.
• Monitor and achieve data cleansing and augmentation KPIs.
• Develop strong relationships with local market researchers and transaction professionals to ensure bidirectional information flow.

Required Qualifications

• Bachelor's degree in business, economics, statistics, computer science, data science, or a related field is a plus.
• Strong organizational, data collection, analysis, validation, and auditing skills with high attention to detail.
• Command of Excel and Word, with familiarity in Tableau, SQL, and Python a plus.
• High-level analytical and problem-solving ability with proactive and strategic thinking skills.
• Excellent written and oral communication skills with the ability to multi-task and manage time effectively under pressure.
• Motivated and self-starting with a desire to succeed and contribute within a diverse, collaborative, and driven professional environment.

As the Market Analyst, this role supports the complaint handling system for medical devices by recording, escalating, and investigating product quality defects in compliance with applicable regulations at Drive DeVilbiss Healthcare. The compliance and quality team relies on this work to meet regulatory inspection requirements and ensure timely, accurate trend analysis that alerts management to potential product performance issues.

Core Responsibilities

• Record and enter product complaint information accurately and in a timely manner.
• Identify complaints that may require immediate attention and escalate quality or safety concerns to appropriate personnel.
• Contact parties reporting complaints to gather further relevant information to support investigations and regulatory activities.
• Collaborate with other department personnel to process complaints in a timely fashion and initiate and coordinate investigations.
• Conduct trend analyses of complaints based on product, failure mode, or supplier.
• Prepare and deliver accurate updates on complaint activities and historical data, and provide support during audits and regulatory inspections.

Background and Experience

• Bachelor's degree in Science, Math, Engineering, or a related field preferred.
• Minimum 1 year of experience with complaint handling related responsibilities.
• Proficient in Microsoft Office Suite including Word, Excel, Outlook, and SharePoint, with experience in electronic quality management systems and ERP systems highly desirable.
• Strong written and oral communication skills with good problem-solving ability.
• Strong organizational and follow-up skills with high attention to detail and the ability to effectively multitask and meet timelines.
• Ability to work within a team and as an individual contributor in a fast-paced environment.

The Market Analyst delivers winning funding proposals and grant application support for Shell Recharge Solutions and its partners in the transportation electrification space, managing a high volume of concurrent projects from opportunity analysis through to submission. Reporting to the Director of Market Development and coordinating across commercial, finance, operations, and product teams, this role directly enables successful funding outcomes that accelerate the growth of electric vehicle charging infrastructure.

Key Responsibilities

• Analyze funding opportunities and associated requirements for transportation electrification initiatives.
• Develop and compile supporting documents for winning funding proposals and assist customers in submitting grant applications.
• Manage a high volume of concurrent projects and develop compelling presentation materials for internal and external audiences.
• Coordinate across internal teams and diverse external partners and stakeholders.
• Help maintain and update a funding pipeline in Salesforce that tracks opportunities, program requirements, deadlines, and key information.
• Help manage a repository of grant documents and associated records.

Qualifications and Experience

• Bachelor's degree, with an advanced degree preferred.
• 3-5 years of relevant professional experience, with a minimum of 1-3 years in grant writing or proposal development.
• Experience in clean energy, transportation, or the electric vehicle charging industry preferred, with experience working on projects for underserved or disadvantaged communities a plus.
• Experience with Salesforce or other CRM, with comfort using spreadsheets and modest financial modeling.
• Clear, precise, and compelling writing skills with a demonstrated track record of meeting internal and external deadlines.
• Highly organized, self-motivated team player with strong planning, interpersonal, and problem-solving skills.

Market Analyst refines syndicated and custom market research across AutoID, enterprise mobility, IoT, and industrial automation by conducting supplier interviews, building forecast models, and creating vendor profiles that inform technology vendors and investors globally. The work directly supports VDC Research's reputation and brand by producing thought leadership through blogs, webcasts, and industry events that reach clients and public audiences alike.

Delivery Expectations

• Conduct telephone and online interviews with top technology suppliers, users, and distributors.
• Develop project infrastructure such as surveys, data collection tools, market forecast models, and value chain reporting.
• Create market forecasts, vendor profiles, and reports for the target industry.
• Identify key themes and implications in complex datasets and provide actionable recommendations and creative strategy alternatives.
• Create public content through blogs and webcasts and communicate VDC's positions at industry events and corporate meetings.
• Develop and maintain personal brand and VDC's brand through consistent high-value-added contributions in public and client channels.

Skills and Qualifications

• BA or BS degree in Business, Statistics, or a related field.
• Quantitative and qualitative analysis skills and experience.
• Strong MS Office suite skills in Excel, PowerPoint, and Word.
• Interest in AutoID and data capture, enterprise mobility, IoT, embedded technology, or industrial automation sensors.
• Concise and polished written and oral business communication skills.
• Willingness to travel to attend industry events and support client engagements.

Reporting to senior leadership, the Market Analyst contributes to supply and demand analysis, competitive intelligence, and enterprise strategy for the energy transition space by transforming large volumes of data from multiple consulting services into meaningful summaries and actionable recommendations. Partnering with senior leaders and subject matter specialists, this role facilitates strategic discussions that position the business effectively across carbon markets, renewables, and environmental attributes.

Scope of Work

• Contribute to tactical and strategic market intelligence research efforts with a focus on supply and demand analysis, project and competitive intelligence, enterprise strategy, and risk analyses.
• Develop and coordinate presentations, data visualizations, and communication materials.
• Transform large amounts of data into meaningful summaries and prepare recommendations based on research and analysis.
• Aggregate information from multiple consulting services, supplement with internal market intelligence, and push critical market information to business partners.
• Facilitate strategy discussions with senior leaders and other subject matter specialists.

Experience and Qualifications

• Bachelor's degree with a minimum of 4 years of related experience, or a master's degree.
• Solid understanding of the energy industry, including knowledge of environmental attributes, carbon markets, renewables, and the energy transition space.
• Proficiency in Microsoft Office applications and ability to learn Power BI.
• Demonstrated ability to research relevant market information and use data to answer business questions.
• Excellent organizational and interpersonal skills with strong collaboration skills and safety as the utmost priority.

Embedded within the Market Risk team, the Market Analyst validates trade terms and positions, prepares daily profit and loss reports, and monitors exposure against predefined limits to support sound risk management across commodity trading operations. Working closely with risk, trading, operations, and finance personnel, this role ensures ETRM system integrity and provides the real-time analytical support that enables businesses to operate within approved boundaries.

Areas of Ownership

• Validate trade terms, prices, and positions and monitor daily exposure to ensure all exposure is well understood and evaluated.
• Prepare daily profit and loss and position reports and produce ad-hoc analysis to explain changes.
• Report risk metrics and ensure businesses operate within predefined limits.
• Maintain and debug ETRM system and recommend system enhancement opportunities.
• Assist maintaining trading-related data and forward curves, and assist setting up new products in ETRM system and with exchanges.
• Establish and maintain effective working relationships with risk, trading, operations, and finance personnel.

Professional Experience

• Bachelor's degree or higher in Finance, Economics, Mathematics, Statistics, or Financial Engineering.
• 1-3 years of related experience with basic knowledge of commodity markets, trading concepts, and risk metrics.
• Strong proficiency in Microsoft Office, with data management knowledge in Excel, VBA, SAS, and SQL a plus.
• Prior experience with programming languages such as Python, Java, or MATLAB is a plus.
• Strong analytical and problem-solving skills with high attention to detail and strong organizational and time management skills.
• Highly motivated self-starter with the ability to work independently and a commitment to teamwork, with fluency in Mandarin Chinese preferred but not required.