LIBRARY ASSISTANT COVER LETTER TEMPLATE

• Responsible for the correspondence and communications with the public and staff necessary to accomplish the mission and goals of the assigned department
• Assists with writing, revising and updating the manuals for the assigned department
• Assists seniors, the disabled, or patrons unable to access in-library services by locating and delivering suitable services and materials to meet their needs
• Interacts with  homebound  patrons in a courteous and friendly manner
• Uses online catalog and software programs to access the library's print and non-print materials or information
• Refers patrons (either on the phone or in person) to the appropriate individual or department
• Assists with Outreach programs and activities for library users
• Uses software programs to produce publicity material and flyers
• Delivers or mails materials to eligible patrons or institutions

Skills: Public Communication, Manual Updating, Patron Assistance, Homebound Support, Catalog Navigation, Referral Handling, Outreach Support, Publicity Production

• Processes materials for rotating collections
• Uses spreadsheet software to organize special rotating collections
• Determines the suitability of materials for re-shelving and assesses damage
• Collects payments and balances receipts 
• Trains, assigns and reviews the work of volunteers in the Outreach Department
• Delivers rotating collections, re-shelves collections and maintains balanced collections in the Outreach Department
• Works independently of direct supervision to implement the Outreach Department's programs and procedures
• Work with the supervisor and the library staff to improve services
• Keeps abreast of issues and trends that affect Outreach services through consultations, workshops, and library literature

Skills: Collection Processing, Spreadsheet Management, Material Evaluation, Payment Handling, Volunteer Training, Collection Delivery, Program Implementation, Service Improvement

• Reporting to the Head of Special Collections and Archives and with direction from department librarians, accessions and processes (i.e., arranges, organizes, describes, and preserves) university records and faculty collections in all formats, including digital, for public use
• Develops archival collection management workflows, policies, and procedures
• Oversees stacks management for relevant collection materials
• Participates in the department’s digital projects, including the selection of appropriate materials for digitization
• Working collaboratively on a project team
• Serving as a metadata contributor, applying knowledge of descriptive content standards and utilizing complex spreadsheets for ingest workflows
• Editing, correcting, and performing quality control on digital objects throughout their life cycle
• Works scheduled shifts at the Special Collections reference desk, aiding undergraduates, graduate students, faculty, and other members of the local and research communities
• Serves as a supervisor and work leader for student assistants performing archival processing tasks

Skills: Archival Processing, Workflow Development, Stacks Management, Digitization Support, Team Collaboration, Metadata Contribution, Quality Control, Student Supervision

• Identify and provide access to the resources needed to support Stratford’s academic programs
• Provide a haven for every student while they use the resources of the Learning Resource Center
• Treat all students and faculty with dignity and respect
• Assist students and faculty in locating materials pertinent to their informational needs
• Assist the Librarian in continually developing, evaluating, and maintaining the library collection to meet the needs of the students and faculty
• Maintain an inventory of supplies and place orders as supplies become low
• Prepare library invoices (books, periodicals, services) for payment, working with the Librarian and the Accounting Office
• Assist the Librarian and Textbook Coordinator in the implementation and coordination of the textbook program and distribution
• Recommend changes and improvements in processes

Skills: Resource Identification, Student Support, Patron Assistance, Collection Development, Inventory Management, Invoice Preparation, Textbook Coordination, Process Improvement

• Provide a responsive and proactive service for library users, working at customer service points and in office-based administrative duties
• Resolve queries and requests for information and advice in person, by email, and by telephone, and direct more specialist and complex queries or issues to more experienced team members
• Focus on checking user requirements to ensure the delivery of excellence with the frontline user experience
• Contribute to team activities, work and deadlines to ensure the smooth running and timeliness of service
• Solve day-to-day routine problems and find information using the library computer system or other relevant online or physical resources
• Record and verify data on the library computer system or other applications, maintaining accuracy at all times
• Operate an enquiry service and process requests, finding solutions or escalating queries 
• Liaise with external library suppliers and specialists within the organisation to process requests for resources and pass on information
• Apply professional and regulatory procedures and processes to support consistency in the provision and use of the library service
• Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service
• Guide library users regarding the use of and access to online and physical resources and IT equipment
• Carry out bibliographic checking, consulting the library system and searching online databases
• Create, edit and maintain metadata and other computer records, applying recognised international standards 
• Support the library service by assisting with web-based service delivery and with the organisation, planning and delivery of library activities and events
• Compile, record, store and archive data and information to ensure the accuracy and safety of information

Skills: User Support, Query Resolution, Service Delivery, Problem Solving, Data Recording, Supplier Liaison, Resource Guidance, Metadata Management

• Dealing with enquiries at the service and reception desks, as the first library public service point of contact
• Dealing with visitors to the Library and answering enquiries from the general public
• Undertaking enquiry work at library service points as well as answering e-mail, telephone and online user enquiries
• Issuing smartcards to all members of the University, requiring them for security or access, using the University's smartcard system
• Ensuring eligibility, dealing with lost/stolen cards and resolving queries with the help of Customer Services supervisors
• Registering library members to enable them to borrow library material
• Using the library management system, entering data and resolving queries
• Providing help and advice on circulation matters to library members, in person and by phone, to support University teaching and research
• Dealing with queries regarding reservations and loan enquiries, to photocopying and catalogue enquiries

Skills: Enquiry Handling, Visitor Assistance, User Registration, Smartcard Processing, Eligibility Verification, System Navigation, Circulation Support, Reservation Management

• Issuing and returning library materials using the library management system, to support University teaching and research
• Handling payment of library fines, membership fees, photocopying credits, invoices for lost books and other library charges
• Sending collected cash to the Library Accounts Section
• Assisting in training new staff in library procedures, use of the library management system and smartcard database
• Assisting in the opening and closing of the Library building and undertaking emergency evacuations
• Shelving, tidying, filing, processing and moving of library materials
• Monitoring equipment to ensure it is readily available for library users
• Ensuring the good order of the Library, by monitoring and carrying out Incidental cleaning
• Troubleshooting basic problems with library equipment and reporting faults
• Assisting in library induction and outreach activities, including group and individual library tours to explain the services and facilities available to staff, students and visitors

Skills: Circulation Processing, Payment Handling, Staff Training, Building Operations, Material Shelving, Equipment Monitoring, Problem Troubleshooting, Outreach Assistance

• Assist and supervise students and staff in selecting resources, obtaining information and using the library
• Operate and maintain the automated library system
• Generate and distribute notices for overdue library resources
• Assist and supervise students and staff in selecting material, obtaining information and using the library
• Assist staff and students using computers, Surface Pros and the photocopier/printer in the library
• Updating the library screen
• Oversee the operation of the library in the absence of the Librarian and Assistant Librarian
• Oversee the work carried out by volunteer staff and students
• Supervise individual students and groups of students using the library and help to maintain an effective learning environment

Skills: Resource Assistance, System Maintenance, Notice Generation, Tech Support, Screen Updating, Library Oversight, Volunteer Supervision, Learning Environment Management

• Process all incoming library mail and materials, distribute and/or route periodicals and desk books
• Maintain the print library collection by adding and weeding records in the Library Integrated System and keeping various library materials spreadsheets up to date
• Handle invoice processing and make sure all bills are handled promptly
• Coordinate with vendors and publishers to order, cancel and return print and/or online materials
• Track and reallocate the non-billable usages for the fee-based research databases
• Manage the research databases, IDs and PWs for attorneys and staff
• Assist attorneys and staff with ready reference questions by retrieving and distributing materials, and making photocopies
• Work collaboratively with other staff in the Firm Library team from other offices
• Contribute to and complete administrative and other projects 

Skills: Mail Processing, Collection Maintenance, Invoice Handling, Vendor Coordination, Database Management, Reference Assistance, Team Collaboration, Administrative Support

• Promotes the library and its materials
• Assists library users in finding resources to meet their needs and accessing the online catalogue system, OPAC
• Supervises library users and operates the library information and circulation desk
• Assist to manage library collection and its processing
• Ensure that the cataloguing and indexing of Library materials are according to the required cataloguing standards and practices to make the collection more accessible
• Assists in maintaining the physical appearance of the library
• Shelve library books and materials and do shelf-reading daily
• Create strong working relationships with the library users (students and faculty)
• General library maintenance, including shelving library material and shelf tidying
• General upkeep of library (loans, cataloging, accessioning and weeding of periodicals, responding to user requests)
• Support the development and review of library processes and procedures
• Assume responsibility to open and/or close the library as scheduled
• Assist users by providing them with advice and training 
• Effectively search the library catalog, databases, and other resources they may need

Skills: User Assistance, Catalog Navigation, Circulation Desk, Collection Management, Cataloging Standards, Shelf Maintenance, Relationship Building, Process Improvement

• Excellent communication and interpersonal skills and enjoy working with students of all cultural backgrounds and from all grades
• Good understanding of cataloguing standards
• Working experience in a library, school, or information resource centre
• Good working knowledge of digital content and online platforms
• Strong computer skills and a passion for promoting learning and literacy
• Good organisational skills and the ability to work well in a team
• Able to promote the use of the library, helping to create a reading culture within the school and its community, and challenging student perspectives
• Proficient in Word, Excel and Outlook

Qualifications: BS in Information Science with 3 years of Experience

• Ability to establish and implement new procedures and to organize and implement special projects
• Ability to maintain work schedule and meet deadlines despite interruptions and distractions
• Ability to accurately search and interpret printed and online bibliographic records and printed reference works for departmental and researcher use
• Ability to use personal computer word processing software, email, computer printers, and external hardware
• Ability to compile statistical reports including the use of Microsoft Office programs
• Ability to print clearly and legibly
• Ability to read and accurately use files and locate Library of Congress Classification call numbers
• Basic knowledge of preservation practices for rare and archival materials
• Knowledge of standard procedures for safe handling of rare and archival materials
• Experience providing reference services in a Special Collections environment

Qualifications: BA in Library Science with 6 years of Experience

• Good IT skills, including using Microsoft Office packages
• Highly developed web searching skills and information searching/retrieval skills, using library-specific IT applications
• Good interpersonal, organisational and communication skills
• Ability to work independently using one’s own initiative, whilst working effectively as a team member
• Good customer care skills
• Experience of working in a library environment
• Previous experience of working in a customer-focused environment
• Experience in a library or related customer service work
• Previous work in a library setting
• Working knowledge of the Dewey Decimal System
• Working knowledge of software such as Office, SAM, Workflows, etc.
• Familiarity with using computers, printers, copiers, scanners, and cash handling
• Excellent customer service skills

Qualifications: BA in English Literature with 7 years of Experience

• Experience in a library setting
• Customer service experience in an academic, arts, or cultural institution 
• Strong communication skills
• Strong organizational skills and attention to detail
• Experience with industry-standard software suites
• Familiarity with laws and standards for assigned duties
• Experience with bibliographic databases and library-specific software applications 
• Ability to handle rare and unique materials with care

Qualifications: BS in Digital Media with 3 years of Experience

• Advanced-level skills in Microsoft Office 365, particularly Excel for data analysis and presentation, as well as Outlook and Word
• Evidence of strong teamwork with the ability to work co-operatively, building good relationships and contributing to the team through constructive feedback
• Excellent communication skills, both oral and written, with effective presentation techniques
• Ability to explain policies and processes clearly to a variety of audiences
• Attention to detail, displaying a high degree of organisational ability and resolving problems
• Experience in data collection and analysis
• Demonstrating organisational ability, as well as good numeracy and accuracy skills
• Ability to use integrated library systems, database, spreadsheet, word processing, email and web publication applications (e.g., Ex Libris Alma, Excel, Word, SFU-Connect and Drupal) at an intermediate level
• Good knowledge of library terminology, methods and practices
• Good knowledge of the Library of Congress classification scheme
• Excellent customer service skills

Qualifications: BA in Communications with 5 years of Experience

• Experience as Library Assistant/Technician
• Previous experience using database management software
• Familiarity with the National Library of Medicine Classification System, Dewey Decimal System, MeSH and LCSH
• Demonstrated excellent organizational and interpersonal skills
• Demonstrated team player with initiative and attention to detail 
• Demonstrated knowledge about and commitment to family-centered care
• Must be flexible to meet workload demands
• Knowledge of medical information sources 
• Knowledge of medical terminology 
• Demonstrated understanding of the Dewey Decimal System 

Qualifications: BS in Information Technology with 6 years of Experience

• Efficient and effective organizational skills
• Familiarity with Library systems 
• Excellent attention to detail
• Good oral, written, interpersonal and intercultural communication skills
• Good organizational and problem-solving skills
• Ability to perform arithmetic calculations and handle cash transactions with accuracy
• Ability to operate an electronic cash register
• Ability to perform minor repairs and maintenance on media equipment (e.g., digital cameras, camcorders, lighting kits, data projectors) using common hand tools (e.g., screwdriver)
• Ability to demonstrate the operation of media equipment (e.g., digital cameras, camcorders, lighting kits, data projectors) at a basic level
• Ability to work independently
• Knowledge of Windows, Microsoft Word/Excel/PowerPoint, and the Internet

Qualifications: BA in Linguistics with 3 years of Experience

• Demonstrating good interpersonal, oral and written communication skills
• Demonstrating proficiency in reading, writing and speaking both English and Chinese
• Demonstrates proficiency in using computer-based technology and the ability to adapt to new technologies
• Ability to effectively organize and prioritize daily work
• Ability to work independently and as a member of a team
• Demonstrates commitment to providing outstanding customer services
• Ability to complete a high volume of work within deadlines
• Ability to exercise mature judgment and initiative
• Ability to handle confidential material with discretion
• Ability to work as a member of a team
• Ability to multitask and work with frequent interruptions

Qualifications: BA in Cultural Studies with 4 years of Experience

• Experience working in an archives or special collections library environment
• Experience organizing and describing archival records, special collections materials, and/or historical records
• Experience conducting research on people, organizations, and topics, and summarizing this information for multiple audiences
• Ability to participate in digital and/or digitization projects
• Experience in processing archival materials and preparing finding aids according to contemporary archival standards
• Ability to work creatively, collaboratively, and effectively and to promote teamwork, diversity, equality, and inclusiveness within UCI Libraries and the campus
• Demonstrated ability to provide effective public service assistance in a research library using judgment and discretion in negotiating complex questions, interpreting and implementing policies and procedures, and dealing with a diverse population of patrons
• Strong interpersonal skills to oversee student employees and interact effectively with a wide variety of co-workers throughout the UC Irvine Libraries
• Ability to work independently, exercise effective judgment, be flexible and show initiative
• Ability to prioritize and accomplish a wide variety of simultaneous ongoing tasks

Qualifications: BA in Library Media Education with 6 years of Experience

• Basic data entry and/or word processing skills
• Ability to carry out detailed procedures and work independently in a team environment
• Excellent organizational skills
• Good oral and written English language communication skills
• Previous experience in a Library or community setting
• Ability to work in a changing environment
• Passion for working with and for the community to deliver an exceptional customer experience
• Knowledge of LMS and One Card consortium 
• Experience working at a library service desk at a community college, university or public library
• Exhibit a strong public service orientation, a commitment to service excellence, flexibility, initiative, and the ability to flourish in a rapidly changing environment

Qualifications: BS in Knowledge Management with 5 years of Experience