INVESTMENT REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Nov 20, 2025 - The Investment Representative has experience in client service or sales, understands financial products such as mutual funds, ETFs, fixed-income instruments, and annuities, and is skilled in building and maintaining a personal book of clients through proactive outreach. This position requires the ability to conduct portfolio reviews, support onboarding processes, interpret financial data, and use CRM platforms effectively while maintaining strong communication and organizational skills. The Representative also needs strong analytical thinking, computer proficiency, and the resiliency, flexibility, and relationship-management skills necessary to support diverse client needs.

Essential Hard and Soft Skills for a Standout Investment Representative Resume
  • Regulatory Compliance
  • Financial Planning
  • Financial Modeling
  • Market Research
  • Product Knowledge
  • Transaction Processing
  • Portfolio Analysis
  • Lead Tracking
  • Risk Mitigation
  • Digital Solutions
  • Customer Service
  • Relationship Building
  • Client Engagement
  • Communication Skills
  • Needs Analysis
  • Issue Resolution
  • Team Collaboration
  • Service Excellence
  • Goal Assessment
  • Proactive Execution

Summary of Investment Representative Knowledge and Qualifications on Resume

1. BS in Financial Engineering with 1 year of Experience

  • Financial industry experience.
  • Demonstrated passion and interest in financial markets.
  • Excellent customer service skills with the ability to actively listen to members/clients.
  • Ability to multitask in a dynamic environment.
  • Basic knowledge of the organization, products, and services.
  • Excellent verbal and written communication skills.
  • Excellent computer skills.
  • Proven ability to meet and exceed productivity and performance goals.
  • Ability to adapt and seek solutions for members/clients in a fast-paced environment.
  • Focus on a high level of client satisfaction and the ability to retain and nurture relationships.
  • Call center experience.
  • Previous investment or brokerage experience.

2. BS in Investment Management with 2 years of Experience

  • Currently registered with IIROC in the category of Investment Representative.
  • Industry/call center experience.
  • Understanding of tax-advantaged accounts (RRSP, TFSA, RESP) and their contribution/withdrawal rules.
  • Familiarity with order types (market, limit, stop) and how they apply in various market conditions.
  • Experience assisting clients with trade execution inquiries and account maintenance support.
  • Ability to use financial planning tools to help clients understand retirement or long-term investment projections.
  • Excellent written and verbal communication skills, and must be bilingual in French and English.
  • Proven interpersonal and client service skills.
  • Strong organizational skills, attention to detail, and proactive follow-up.
  • Self-motivated, self-starter with excellent work ethic.
  • Strong computer skills.
  • Ability to work in a fast-paced, high-volume call-center environment.

3. BA in Business Administration with 4 years of Experience

  • Proven client services, customer-oriented, or sales-related experience.
  • Exposure to or understanding of the Financial Services/Asset Management industries.
  • Understanding of investment products such as mutual funds, ETFs, fixed income instruments, and annuities.
  • Experience in building and maintaining a personal book of clients through proactive outreach and follow-up.
  • Skilled in conducting portfolio reviews to help clients understand performance, risk, and allocation.
  • Experience facilitating onboarding processes, including account setup, verification, and documentation.
  • Familiarity with CRM platforms used for client tracking and pipeline management.
  • Understanding of portfolio diversification, asset allocation, and risk tolerance frameworks.
  • Strong analytical thinking for interpreting financial data and client profiles.
  • Good communication and task organization skills.
  • Sophisticated skill in computer usage and the ability to type 30 WPM minimum.
  • Ability to practice resiliency, flexibility, and relationship management.

4. BS in Finance with 3 years of Experience

  • Related work experience in call center, preferably in a financial services environment.
  • An IIROC licensed IR or have CSC, CPH, and DFOL up to date.
  • Extreme attention to detail.
  • Broad investment product knowledge in Equities, Derivatives, Fixed Income, Mutual Fund, FX, and more.
  • Understanding of firm risks, compliance requirements, and limitations, and understanding what needs to be prioritized.
  • Confident in taking ownership of any problems encountered and ensuring issues are resolved in a timely and effective manner.
  • Strong ability to communicate effectively and precisely under unique circumstances.
  • Ability to set goals and work independently.
  • Can effectively become a subject expert to consolidate, solve, and refine any trade-related issues.
  • Stellar communication skills and can effectively solve any client issues.
  • Willing to embrace unique circumstances and can easily and calmly navigate escalations by understanding the risks and knowing how to prioritize them.
  • Proven ability to become solution-focused, and have the opportunity to work with many departments and Traders to develop strong product knowledge, and future opportunities.
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