Job Summary: 

• Ensures that the patient's and family's needs are communicated to healthcare providers and staff.
• Screens multiple requests for interpreters and prioritizes requests based on the urgency of need.
• Assists the healthcare team in problem-solving and complaint resolution related to the limited English-proficient population.
• Initiates and develops positive relationships with patients, visitors, healthcare providers, fellow interpreters and staff, exhibiting respect, flexibility and cooperation at all times.
• Serves as a cultural mediator to enhance communication between American culture staff and native culture patients/families, as it relates to medical care.
• Supports and participates in the continuous assessment and improvement of the interpretation services program.
• Assists with other departmental functions.
• Actively participates in staff meetings and mandatory in-services.
• Maintains documentation of all interpretation encounters, to include relevant data such as location, duration, and purpose.
• Documents all interpreting encounters accurately and completely, including patient refusals of interpreting services.
• Maintains accurate records of productivity, work volumes, and interprets requests.

Skills on Resume: 

• Patient Communication (Soft Skills)
• Request Prioritization (Hard Skills)
• Problem Solving (Soft Skills)
• Relationship Building (Soft Skills)
• Cultural Mediation (Soft Skills)
• Program Improvement (Hard Skills)
• Department Support (Hard Skills)
• Record Maintenance (Hard Skills)

Job Summary: 

• Engages in population-appropriate communication
• Has knowledge of growth and development milestones and tasks
• Gives clear instructions to patients/family regarding treatment
• Involves the family/guardian in the assessment, initial treatment, and continuing care of the patient
• Identifies any physical limitations of the patient and deploys intervention
• Recognizes and responds appropriately to patients/families with behavioral health problems
• Interprets population-related data and plans care appropriately
• Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms
• Performs treatments, administers medication, or operates equipment safely
• Recognizes and responds to signs/symptoms of abuse or neglect
• Provide interpreting/transliterating services to patients, family, support persons and employees to ensure appropriate access to information promptly within the organization

Skills on Resume: 

• Patient Communication (Soft Skills)
• Development Knowledge (Hard Skills)
• Instruction Delivery (Soft Skills)
• Family Involvement (Soft Skills)
• Physical Assessment (Hard Skills)
• Behavioral Response (Soft Skills)
• Data Interpretation (Hard Skills)
• Cultural Sensitivity (Soft Skills)

Job Summary: 

• Provide the communication link between consumers and medical personnel via interpreting services
• Communicate accurately and concisely without personal bias between patients, staff and health care providers
• Assist the healthcare team in problem-solving/complaint resolution English proficient population
• Ensure patient rights and equal access to care
• Utilize both internal and external resources in a cost-effective manner
• Provide related services in support of direct interpreting functions to ensure patient needs are met, i.e, notary services, assistance with financial applications, facilitate appointment scheduling, explain hospital policies, ensure access and referral to hospital services
• Provide required equipment to patients, i.e, TTY, light signalers, CCTV, etc
• Initiate and develop positive relationships with patients, visitors, health care providers, fellow interpreters and staff, exhibiting respect, flexibility and cooperation at all times
• Serve as a cultural broker, providing cultural awareness relating to the non-English speaking community
• Provide in-service training for medical and hospital staff in response to identified needs or areas for improvement

Skills on Resume: 

• Medical Interpreting (Hard Skills)
• Accurate Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Patient Advocacy (Soft Skills)
• Resource Management (Hard Skills)
• Support Services (Hard Skills)
• Cultural Mediation (Soft Skills)
• Staff Training (Hard Skills)

Job Summary: 

• Provide information to staff concerning ADA, Section 504 of the Rehabilitation Act, and Title VI requirements for language access services
• Strive to meet or exceed the expectations of patients, visitors, and other staff members in the spirit of quality and excellence
• Document accurate and complete information pertinent to the patient, i.e, specific patient care needs, the patient's refusal for interpreting services, or when communication has not taken place
• Utilize computer systems effectively, including the appropriate use of the intranet and the  Internet
• Provide an accurate and complete summary of each interpretation session on the Patient Log
• Maintain accurate records for reporting productivity, work volumes, and statistics via database entry
• Take responsibility to facilitate improvements in hospital systems
• Seek professional development in accordance with professional medical interpreting standards
• Actively participate in staff meetings and mandatory in-services
• Compliant with hospital and department standards of performance, conduct, policies/procedures, and interpreter code of ethics

Skills on Resume: 

• Regulatory Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Accurate Documentation (Hard Skills)
• Computer Proficiency (Hard Skills)
• Session Summarization (Hard Skills)
• Data Management (Hard Skills)
• System Improvement (Soft Skills)
• Professional Development (Soft Skills)

Job Summary: 

• Identifies, assesses and responds to the interpretation needs of patients and families by the Manager.
• Provides assessment of communication needs of signing, visual, gestural communication CHOP patients and caregivers in various medical settings, and provides recommendations for effective and communication access to care, and treatment provided by CHOP (including guidance for assigning other ASL interpreters, deaf ASL interpreters, and access to assistive technology during an outpatient and more often, inpatient admission).
• Performs sign language, visual gestural communication interpreting services in a manner that is at the developmental level of the signing pediatric patient, and consistent with the developmental functioning of the pediatric patient. 
• Maintain understanding of overall child development and matching interpreting to the signing pediatric patient. 
• Introducing and teaching the interpreting process to signing pediatric patients and their families.
• Performs sign language interpreting services during the inquiry process with the team for families who are seeking care at CHOP.
• Provides interpretation services to families during the process of scheduling initial visits and coordination of ongoing treatment.
• Serves as a medical interpreter for patients and staff clinical encounters by providing accurate, skilled interpretations to facilitate effective communications between clinical staff and Deaf and Hard of Hearing families and/or patients.

Skills on Resume: 

• Needs Assessment (Hard Skills)
• Communication Evaluation (Hard Skills)
• Sign Language (Hard Skills)
• Child Development (Hard Skills)
• Process Education (Soft Skills)
• Family Coordination (Soft Skills)
• Medical Interpreting (Hard Skills)
• Access Facilitation (Soft Skills)

Job Summary: 

• Relays information accurately and completely between patient, family, and caregivers who are Deaf or Hard of Hearing in compliance with hospital policies and procedures, particularly relating to patient confidentiality and informed consent. 
• Adheres to the national standards of practice for ASL interpreters (Registry of Interpreters for the Deaf, National Association of the Deaf, PA Office of the Deaf and Hard of Hearing).
• Functions as a member of the interdisciplinary team and provides appropriate language services in the care planning for Deaf and Hard of Hearing patients and families. 
• Presents an assessment of needs as gathered from the child and/or family to assist other professionals in the overall treatment planning.
• Serves as an interpreter for patient and family meetings during hospital stays. 
• Works closely with support services (social work, child life, chaplaincy, etc.) in this regard to integrate Deaf and Hard of Hearing families into existing services.
• Provides language services during the necessary coordination of including local transportation, lodging and accommodations, food, and cultural family requests. 
• Promotes a culture of hospitality and service both internally with CHOP departments and externally to existing and potential international families and clients.
• Uses “Language of Caring” in interactions to promote family-centered care.
• Collaborates with professional colleagues in the development and implementation of visual gestural or signing pediatric patient and/or family language service initiatives by the Manager.

Skills on Resume: 

• Accurate Interpretation (Hard Skills)
• Standards Compliance (Hard Skills)
• Team Collaboration (Soft Skills)
• Needs Assessment (Hard Skills)
• Family Communication (Soft Skills)
• Service Coordination (Hard Skills)
• Cultural Awareness (Soft Skills)
• Family Engagement (Soft Skills)

Job Summary: 

• Assists patients/families and providers in engaging in open and clear communication
• Communicates clearly, courteously, and responsibly with patients, families, providers, hospital staff and all visitors.
• Consistently maintains a high level of confidentiality and non-biased behavior.
• Provides accurate oral interpretation services for Spanish-speaking patients and families.
• Utilizes the appropriate standards and approach to the interpretative process.
• Conducts purposeful rounding for outcomes on all patients/families utilizing departmental-approved scripting
• Communicates observations affecting compliance to the healthcare team.
• Complies with established departmental policies and procedures.

Skills on Resume: 

• Clear Communication (Soft Skills)
• Professional Courtesy (Soft Skills)
• Confidential Conduct (Soft Skills)
• Oral Interpretation (Hard Skills)
• Interpretation Standards (Hard Skills)
• Purposeful Rounding (Hard Skills)
• Compliance Reporting (Hard Skills)
• Policy Adherence (Hard Skills)

Job Summary: 

• Be responsible for the written and oral translation of school documents
• Aid the administration in parent outreach
• Ensures all school-to-home communications are translated appropriately.
• Maintains an electronic database of all translations
• Aids in translation for parents registering in the Parent Outreach Center
• Supports the Administrative Assistant in the Registration and Parent Outreach Center
• Flexible schedule to include evening parent open houses and conferences
• Assumes other duties as may be assigned by the Building Administrators

Skills on Resume: 

• Document Translation (Hard Skills)
• Parent Outreach (Soft Skills)
• Communication Translation (Hard Skills)
• Database Management (Hard Skills)
• Parent Assistance (Soft Skills)
• Administrative Support (Hard Skills)
• Schedule Flexibility (Soft Skills)
• Task Adaptability (Soft Skills)

Job Summary: 

• Provides communication services verbally or in writing in the specific language on behalf of the district program, administrator, or staff. 
• Maintains message content within District and professional standards. 
• Provides support to non-English speaking parents, guardians, and community members.
• Translates a variety of documents for both the community and district-wide audiences. 
• Checks for technical terminology and accuracy throughout translated documents. 
• Utilizes reference materials, such as dictionaries and computerized terminology banks, to ensure accuracy. 
• Attends meetings, traveling within the district and larger metropolitan community using own transportation to provide interpretation services to students, staff, families, and community members. 
• Services do not include advocacy, but the requirement to maintain neutral professional boundaries in providing interpretation services.
• Works a flexible schedule at the discretion of the supervisor to meet the needs of schools, families and community members.
• Adheres to District policies and procedures, along with state and federal laws related to employment in a public education system.
• Develops and maintains trusting relationships between the district/school and parents/students. 
• Communicates with students, parents, and community members with respect and confidentiality. 
• Performs duties in a manner consistent with the direction and guidance of staff, administrators, and school/district policies and procedures, to include the maintenance of professional boundaries.
• Performs clerical duties, such as making copies, operating office equipment, and answering telephones.

Skills on Resume: 

• Language Communication (Hard Skills)
• Content Accuracy (Hard Skills)
• Parent Support (Soft Skills)
• Document Translation (Hard Skills)
• Terminology Verification (Hard Skills)
• Reference Utilization (Hard Skills)
• Interpretation Services (Hard Skills)
• Professional Boundaries (Soft Skills)

Job Summary: 

• Interviewing, hiring, orienting, training, developing, and disciplining staff. 
• Organizing work, assigning Interpreters to meet patient/family needs in accordance with departmental/hospital standards and guidelines.
• Meeting with staff regularly to review work assignments, procedures, and schedules. 
• Conducting annual performance appraisals and recommending merit increases in conjunction with the manager and consistent with the Hospital policy. 
• Conducting regular staff meetings.
• Serving as a point person in the manager’s absence
• Planning, organizing, and overseeing the daily operation of assigned language interpreters, including arrival and departures, triage issues, scheduling of weekly coverage, triage rotations, and absences. 
• Ensuring proper coverage for all areas to meet established schedules and clinical requirements. 
• Overseeing assigned language interpreter staff in its response to interpreter requests and resolving problems. 
• Ensuring that courtesy translations are assigned to staff language interpreters with the required translation skill sets, and are completed in a skillful and timely manner
• Participating in the selection process, recommending hires to the Manager, Interpreter Services. 
• Assessing regular and per diem interpreter staff. 

Skills on Resume: 

• Staff Management (Soft Skills)
• Work Organization (Hard Skills)
• Performance Evaluation (Hard Skills)
• Team Leadership (Soft Skills)
• Operational Oversight (Hard Skills)
• Schedule Coordination (Hard Skills)
• Problem Resolution (Soft Skills)
• Hiring Process (Hard Skills)

Job Summary: 

• Training, supervising, and evaluating assigned language staff, per diem, associated personnel, and intern interpreters. 
• Monitoring work performance, providing guidance and feedback, and initiating disciplinary and other personnel actions as warranted.
• Developing and providing in-service and other continuing education programs for staff development
• Conducting performance reviews of assigned language interpreter staff, including initiating peer reviews, obtaining provider feedback. 
• Keeping the manager informed of feedback on staff performance
• Interpreting in his/her respective language for patients and families with limited or no English language proficiency in their interactions with care providers and other hospital personnel. 
• Translating in his/her respective language complex and/or sensitive medical and personal information, including diagnostic, surgical procedures, and treatment plans. 
• Proofreading and checking translated documents for accuracy. 
• Assisting patients in scheduling appointments, resolving billing problems, and handling other related matters.
• Identifying, assessing, and facilitating understanding of cultural differences impacting communication
• Providing education and training on Medical Interpreting Ethics and Standards of Practice to interpreter staff and associated personnel
• Providing education and training to hospital staff on subjects such as working effectively with an interpreter and cross-cultural communication.
• Maintaining professional competency through participation in professional organizations, attendance at conferences, seminars, and other continuing education programs through independent study

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Performance Monitoring (Hard Skills)
• Staff Development (Soft Skills)
• Feedback Communication (Soft Skills)
• Medical Interpreting (Hard Skills)
• Document Translation (Hard Skills)
• Cultural Awareness (Soft Skills)
• Professional Competency (Soft Skills)

Job Summary: 

• Interprets accurately, manually, from the source language (written or spoken English) a message to a student who is deaf or hard of hearing using the communication method most readily understood by the student, i.e., American Sign Language, Signed Exact English, cued speech, Conceptual Accurate Signed English, or pidgin sign.
• Presents the contents of the speaker's message completely and accurately.
• Produces clear and readable signs.
• Conveys moods and additional information utilizing appropriate non-manual markers.
• Selects conceptually accurate sign vocabulary.
• Facilitates full participation in school events by students who are deaf or hard of hearing.
• Assess the student who is deaf or hard of hearing's language and signing style to determine the preferred mode.
• Manages environmental factors depending on the specific circumstances, such as lighting, seating arrangement, and auditory needs.
• Vocalizes all information given, including what might be pantomimed, gestured, or conveyed, using non-manual markers.
• Utilizes grade-level vocabulary appropriate to the signer.
• Lip-reads and speech reads, articulates using a clear voice with appropriate volume to be heard in the setting and shows feeling and intent of the speaker by using intonation, pitch and voice modulation.

Skills on Resume: 

• Sign Language (Hard Skills)
• Accurate Interpretation (Hard Skills)
• Clear Signing (Hard Skills)
• Nonverbal Communication (Soft Skills)
• Vocabulary Selection (Hard Skills)
• Student Facilitation (Soft Skills)
• Language Assessment (Hard Skills)
• Environmental Management (Hard Skills)

Job Summary: 

• Formulates grammatically correct English sentences from the source language.
• Voice interprets accurately from the source language of American Sign Language or Manually Coded English to a hearing person in the target language of spoken English.
• Mouths the message of the speaker using complete and accurate English grammar.
• Interprets English idioms so that the interpretation is conceptually accurate.
• Signs and cues smoothly, moves head, eyes, and shoulders appropriately during dialogues.
• Fingerspells accurately and at an appropriate rate.
• Expresses facially and appropriately different types of questions.
• Enhances interpretation through facial expression appropriate to the mood, spirit, and intent of the speaker.
• Employs specific technical sign vocabulary appropriate to the subject area and the grade level of the student.
• Prioritizes simultaneous auditory input occurring in the classroom
• Identifies courses of action for specific situations and follows the National Registry of Interpreters for the Deaf Code of Ethics.
• Wears specific clothing contrasting in skin tone, which is conducive to students' visual reception of signed messages.

Skills on Resume: 

• English Proficiency (Hard Skills)
• Voice Interpretation (Hard Skills)
• Accurate Mouthing (Hard Skills)
• Idiom Interpretation (Hard Skills)
• Smooth Signing (Hard Skills)
• Accurate Fingerspelling (Hard Skills)
• Facial Expression (Soft Skills)
• Technical Vocabulary (Hard Skills)

Job Summary: 

• Applies knowledge of federal, state, and local laws about students who are deaf or hard of hearing and interpreters regarding child abuse or neglect.
• Identifies how hearing loss affects language development.
• Assists teachers in identifying techniques and devices to help students who are deaf or hard of hearing.
• Identifies types of support services provided in public school settings. 
• Refers students and staff to appropriate support services.
• Provides information about services, programs, and agencies in the community that serve students who are deaf or hard of hearing.
• Participates as a member of the Individual Education Program (IEP) process.
• Understands and uses standard spoken English fluently.
• Comprehends reading materials commonly found in K-12 educational programs.
• Writes coherently using correct spelling, grammar, punctuation and appropriate vocabulary.
• Interprets/transliterates accurately basic principles and common terms used in the physical sciences, including mathematics, physics, biology, chemistry, computer science and other such courses commonly found in the K-12 curriculum.
• Assists in conducting in-service training
• Attends community-sponsored workshops, conferences and training sessions in pursuit of professional development and networking.

Skills on Resume: 

• Legal Knowledge (Hard Skills)
• Language Development (Hard Skills)
• Teaching Assistance (Soft Skills)
• Support Services (Hard Skills)
• Community Resources (Soft Skills)
• IEP Participation (Hard Skills)
• English Proficiency (Hard Skills)
• Professional Development (Soft Skills)

Job Summary: 

• Review, validate and reconcile vendor invoices for ITS services for approval for payment. 
• Develop quotes and facilitate requests for translation services. 
• Centralize translation and alternative format management to prevent duplications, improve translation quality and costs. 
• Maintain tracking for written translation services utilization.
• Act as a liaison for all customers and departments within KPNW to ensure Interpreter Services are being delivered according to standards. 
• Ensure customer satisfaction by providing timely, reliable, courteous responses to customers' requests and/or complaints. 
• Provide Quality Assurance for services rendered.
• Effectively develop and maintain positive relations/communication with interpretation and translation.
• Monitor and report data for all ITS utilization and cost. 
• Identify trends and develop potential countermeasures
• Manage the regional Qualified Bilingual Staff program, which includes language proficiency assessment coordination, documenting and tracking the certification of bilingual staff.

Skills on Resume: 

• Invoice Reconciliation (Hard Skills)
• Quote Development (Hard Skills)
• Translation Management (Hard Skills)
• Service Tracking (Hard Skills)
• Customer Liaison (Soft Skills)
• Quality Assurance (Hard Skills)
• Data Reporting (Hard Skills)
• Staff Certification (Hard Skills)

Job Summary: 

• Receives and processes requests for interpretation services and coordinates appropriate coverage. 
• Provides interpretation services via telephone, telephonic conference calls and individual patient interactions in a variety of patient care settings. 
• Answers, screens, and prioritizes incoming telephone calls
• Assists callers or directs callers to appropriate persons or departments. 
• Maintains confidentiality of information. 
• Provides courteous, appropriate and prompt information and assistance to all appropriate hospital departments and outside agencies.
• Responds to customer requests with a high level of professionalism on the telephone or pager. 
• Ensures proper communication and timely information to the provider on the interpreter’s status or estimated wait time.
• Makes rounds (department-specific visits to patients) to identify patients’ needs. 
• Monitors the status of interpreting encounters. 

Skills on Resume: 

• Service Coordination (Hard Skills)
• Telephone Interpretation (Hard Skills)
• Call Management (Hard Skills)
• Customer Assistance (Soft Skills)
• Information Confidentiality (Soft Skills)
• Professional Communication (Soft Skills)
• Patient Rounding (Hard Skills)
• Encounter Monitoring (Hard Skills)

Job Summary: 

• Verifies locations, department extension, medical provider's name and nature of the request to help prioritize the call.
• Explains medical procedures to patients and obtains the necessary medical information needed to perform exams/procedures. 
• Provides bilingual assistance via telephone for any patient or customer upon request, for example, calls directed to the department by PBX, Patient Dining and/or Service Center, etc. 
• Listens to patient/family concerns and refers appropriately. 
• Responds, identifies, mediates, and resolves potential and actual conflicts between patient/family members and the hospital. 
• Conveys empathy for the situation and confidence to the patient. 
• Resolves problems by easing the patient’s stress without jeopardizing the medical and hospital staff relationship.
• Tracks and documents the time spent interpreting, as well as recording other pertinent information in EPIC and/or department database.
• Maintains proficiency in interpretation standards through ongoing educational programs, workshops, training, etc. 
• Keeps abreast of changes, improvements, advances in the medical field, procedures, medications and their equivalent terminology in Spanish.

Skills on Resume: 

• Request Prioritization (Hard Skills)
• Procedure Explanation (Soft Skills)
• Bilingual Assistance (Hard Skills)
• Conflict Resolution (Soft Skills)
• Empathetic Communication (Soft Skills)
• Stress Management (Soft Skills)
• Data Documentation (Hard Skills)
• Medical Terminology (Hard Skills)

Job Summary: 

• Locate and sell parts to all email-in, call-in, and walk-in customers and technicians
• Provide quotation and pricing for customers' orders
• Determine a customer’s needs by inspecting worn or damaged parts
• Advise customer of additional related parts (e.g., gaskets/seals/hardware)
• Keep customers informed of new parts, services available, and dealer merchandising programs
• Actively follow up on customer quotations and backorders
• Maintain accurate customer and equipment information
• Adhere to Cavpower policies and procedures
• Report on sales potential to the Parts Counter Supervisor
• Support Product Support Field Sales/Inside Sales/Machine Sales/Service Force
• Participate and complete training and/or available

Skills on Resume: 

• Parts Sales (Hard Skills)
• Order Quotation (Hard Skills)
• Needs Assessment (Soft Skills)
• Product Advising (Soft Skills)
• Customer Communication (Soft Skills)
• Sales Follow-Up (Hard Skills)
• Data Management (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Develops, implements, evaluates, and modifies practices related to interpreting services to meet individual patient and family needs.
• Provide Spanish interpretation for patients and hospital staff by translating medical documents and brochures, pamphlets, and patient instructions into the targeted language, and should have a good understanding of medical terminology and cultural awareness.
• Work with other disciplines to promote best practices related to language services, including how to work with an interpreter, cultural competency, etc.
• Help families understand medical terminology and the process to ensure compliance with care specially designed for children and to support patient and family satisfaction.
• Identify barriers to effective communication throughout the hospital for customers whose primary language is not English.
• Assist in the process of early identification of patients who will need interpreter services and advocate for their communication needs.
• Participate in departmental initiatives, Continuous Quality Improvement, and identify opportunities to improve services.
• Run daily EPIC reports for outpatient interpreter scheduling needs.
• Maintain workload of interpreter and translation tasks that directly impact patients and families.
• Prioritize workload to address the most critical needs for live interpretation during the shift.
• Participate in training volunteers and bilingual, cross-trained Associates.

Skills on Resume: 

• Practice Development (Hard Skills)
• Spanish Interpretation (Hard Skills)
• Cultural Competency (Soft Skills)
• Family Education (Soft Skills)
• Communication Advocacy (Soft Skills)
• Quality Improvement (Hard Skills)
• Report Management (Hard Skills)
• Workload Prioritization (Hard Skills)

Job Summary: 

• Respond to incoming Parts requests via email and phone
• Interpretation of Parts requirements using parts manuals/computer applications
• Ensure all enquiries are dealt with in a timely and professional manner
• Process customers' quotations and orders, ensuring accuracy
• Follow up on all customer enquiries on supply lead times, shipment methods, and backorders
• Coordinate deliveries and supplies from multiple supply locations to deliver in full
• Proactively keep customers informed of any changes to their orders
• Following up on quotations with customers to further promote sales

Skills on Resume: 

• Parts Interpretation (Hard Skills)
• Customer Communication (Soft Skills)
• Order Processing (Hard Skills)
• Quotation Management (Hard Skills)
• Delivery Coordination (Hard Skills)
• Supply Monitoring (Hard Skills)
• Sales Promotion (Soft Skills)
• Order Accuracy (Hard Skills)

Job Summary: 

• Precisely and accurately interprets critical medical advice and information given by the provider into equivalent terminology in the patient's native language.
• Assists in translating medical text from English on behalf of internal and external customers
• Translate patient education information as specifically requested.
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
• Assists with patient follow-up, including contacting patients with appointment reminders.
• Adjust communications to fit the needs and level of understanding of the receiver.
• Maintains strict patient confidentiality in accordance with policies and standards.
• Provides occasional services outside of normal working hours on an basis.

Skills on Resume: 

• Medical Interpretation (Hard Skills)
• Text Translation (Hard Skills)
• Patient Education (Hard Skills)
• Customer Service (Soft Skills)
• Patient Follow-Up (Soft Skills)
• Adaptive Communication (Soft Skills)
• Confidentiality Compliance (Hard Skills)
• Schedule Flexibility (Soft Skills)

Job Summary: 

• Produces self-revised translations, primarily from English to Russian, of a wide range of World Bank documents, ensuring their accuracy, completeness, consistency, stylistic acceptability, and on-schedule delivery.
• Prepares translations, often of a sensitive or confidential nature, and frequently on short notice.
• Research each source document thoroughly, fully using translation aid tools and systems available in order to ensure that the appropriate specialized terminology is employed.
• Revises translations produced by other translators.
• Checks the content and the format of documents translated following computer-assisted processing
• Supports terminology development work.
• Communicates with other translators working on the same document or subject, ensuring consistency of style and terminology in the final products.
• Communicates with clients about documents translated and delivered.
• Organizes own program of work and reports to supervisor.
• Pays particular attention to keeping computer and information technology skills up to date, and to remaining abreast of general developments in the translation/interpretation field.
• Interprets in consecutive and simultaneous modes during events and meetings.

Skills on Resume: 

• Document Translation (Hard Skills)
• Confidential Handling (Soft Skills)
• Terminology Research (Hard Skills)
• Translation Revision (Hard Skills)
• Content Verification (Hard Skills)
• Terminology Development (Hard Skills)
• Team Communication (Soft Skills)
• Event Interpretation (Hard Skills)

Job Summary: 

• Perform interpretation for limited and non-English speaking patients, families, staff, and visitors.
• Interpreted information includes giving directions and instructions for medical care, explaining hospital policies and procedures, informing and obtaining medical consents, and providing other verbal interpretation to ensure a positive patient and family experience.
• Educate hospital staff, physicians, and clinicians on the importance of using translated forms with LEP patients and families when and how to access the forms.
• Investigate and problem-solve communication issues for limited- and non-English speaking persons.
• Assist in translation and/or editing both medical and non-medical hospital documentation from English to the target language under the manager.
• Educate hospital staff, physicians, and clinicians on the importance of using interpretation tools.
• Proper use of over-the-phone, video remote interpreters, and in-person interpreters.
• Make recommendations for additional language assistance and corresponding programs, marketing, and services.

Skills on Resume: 

• Medical Interpretation (Hard Skills)
• Patient Communication (Soft Skills)
• Staff Education (Soft Skills)
• Problem Solving (Soft Skills)
• Document Translation (Hard Skills)
• Tool Utilization (Hard Skills)
• Language Assistance (Soft Skills)
• Service Recommendation (Soft Skills)

Job Summary: 

• Ensure that patients and families understand the information presented, seeking the help of staff to further clarify.
• Ensure that patients and families are comfortable with what is happening in their medical treatment and that anxiety is reduced.
• Maintain positive working relationships with staff and physicians, including the manager and fellow interpreters.
• Assist admissions staff, medical staff, and ancillary services in gathering background information on patients.
• Maintain a professional presence with patients and families.
• Remain current on the latest developments, advancements, and trends in the field of language assistance/interpretation/translation and incorporate appropriate ideas into a clinical setting.
• Maintain knowledge of applicable laws, rules, regulations, policies, etc. that impact language assistance and ensure compliance in all areas.
• Conduct, prepare, assist, or participate in internal medical interpretation and translation classes and/or other educational programs to enhance cultural competency and language services compliance of the general hospital population.

Skills on Resume: 

• Patient Understanding (Soft Skills)
• Anxiety Reduction (Soft Skills)
• Team Collaboration (Soft Skills)
• Patient Information (Hard Skills)
• Professional Presence (Soft Skills)
• Industry Awareness (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Cultural Training (Soft Skills)

Job Summary: 

• Interprets for patients and families during encounters in the hospital or clinics with physicians, nurses, staff members, and outside agencies.
• Displays cultural sensitivity, awareness, and respect to all parties involved, which makes possible conditions of mutual trust.
• Returns all calls for interpretation promptly.
• Prioritizes requests appropriately.
• Documents encounters (admission, discharge, consents, clinic appointment) manually or electronically.
• Translates written patient education materials, hospital brochures, consent forms, and medical reports from English into Spanish.
• Produces high-quality written translations.
• Types and formats documents.
• Proofreads other translated documents.
• Translates discharge instructions into Spanish and provides families with a written copy of these instructions.
• Interprets by phone for pre-op orders, test results, clinic appointments, and other information.
• Assists the coordinator with the maintenance of a file of patient education materials in Spanish and with intranet access to these documents.
• Educates staff on how to find and access patient education materials in Spanish.
• Educates staff and parents as to the role of interpreters, both through formal training and informal continuous teaching opportunities.

Skills on Resume: 

• Medical Interpretation (Hard Skills)
• Cultural Sensitivity (Soft Skills)
• Request Prioritization (Hard Skills)
• Encounter Documentation (Hard Skills)
• Written Translation (Hard Skills)
• Document Proofreading (Hard Skills)
• Staff Education (Soft Skills)
• Material Management (Hard Skills)

Job Summary: 

• Accurately interprets from a source language to a target language for patients, staff, and families via Video Remote Interpreting (VRI), Over the Phone Interpreting (OPI) or Onsite.
• Identifies and resolves conflicts related to the meanings of words, concepts, practices, or behaviors, appropriately rendering messages from one language to another accurately, without omissions and additions, all while maintaining message content, context, and style as much as possible to facilitate effective communication.
• Interprets using the consecutive and/or the simultaneous mode of interpretation.
• Maintains timely and complete data, information, and follows BSMH Language Services processes.
• Adheres to strict guidelines from the National Standards of Practice and the National Code of Ethics for Interpreters in Health Care.
• Performs sight translation by reading aloud documents in a language other than that in which they were written.
• Provides cultural mediation to assist in patient care.
• Follows ethical codes that protect the confidentiality of information and maintain client confidentiality pursuant to protocols established by the contract, HIPAA, and industry standards.
• Informs the manager about patients’ concerns or needs for follow-up/guidance.
• Supports the onboarding and orientation process of new interpreters.
• Collaborates with and supports Senior Interpreters with the execution of patient rounds.
• Supports the department’s translation function by coordinating the processing of requests.

Skills on Resume: 

• Language Interpretation (Hard Skills)
• Conflict Resolution (Soft Skills)
• Simultaneous Interpretation (Hard Skills)
• Data Management (Hard Skills)
• Ethical Compliance (Hard Skills)
• Sight Translation (Hard Skills)
• Cultural Mediation (Soft Skills)
• Interpreter Support (Soft Skills)

Job Summary: 

• Interprets for patients, families and staff in a variety of clinical and non-clinical settings. 
• Forms of interpreting may include face-to-face, telephonic and video remote interpreting
• Complies with all privacy and confidentiality policies when communicating patient information.
• Provides accurate translation of written documents, correspondence and patient education materials.
• Assists in explaining language access requirements/obligations and the cultural needs of diverse patient populations.
• Assists in the orientation and onboarding of new members of the regional language services team.
• Trains employees on regulatory requirements and the use of interpreter services through formal and informal training.
• Coordinates, prioritizes and organizes daily activities to ensure effective support is provided to the staff and patients.
• Actively participates in department workgroups and improvement initiatives.
• Strictly adheres to the National Standards of Practice for Interpreters in Health Care and the Interpreter’s Code of Ethics.
• Works in a constant state of alertness and safe manner.

Skills on Resume: 

• Medical Interpretation (Hard Skills)
• Confidential Communication (Soft Skills)
• Document Translation (Hard Skills)
• Cultural Awareness (Soft Skills)
• Team Onboarding (Soft Skills)
• Regulatory Training (Hard Skills)
• Task Coordination (Hard Skills)
• Ethical Compliance (Hard Skills)

Job Summary: 

• Assists with scheduling, dispatching and managing spoken language interpreting services, while communicating with staff, freelance and agency interpreters.
• Provides spoken language interpreting services for patients/families and staff.
• Adheres to the Code of Ethics as put forth by the National Council on Interpreting in Health Care (NCIHC).
• Educates staff on how to access, contact and schedule interpreting services. 
• Educates staff on the appropriate and available use of interpreters and translation services (including provision of sight translations).
• Provides non-medical, non-clinical translations. 
• Recognizes limitations of providing translated documents and defers to qualified medical translators.
• Provides cultural brokering to patients/families and staff.
• Follows up and intervenes directly with areas/units when scheduling conflicts and/or issues arise.
• Reports concerns and/or conflicts to the LAS Coordinator or the LCDS Manager accordingly.
• Respects and maintains confidentiality of all patient, physician, staff and hospital-related information.
• Utilizes Hospital and Community resources for professional development

Skills on Resume: 

• Medical Interpretation (Hard Skills)
• Confidential Communication (Soft Skills)
• Document Translation (Hard Skills)
• Cultural Awareness (Soft Skills)
• Team Onboarding (Soft Skills)
• Regulatory Training (Hard Skills)
• Task Coordination (Hard Skills)
• Ethical Compliance (Hard Skills)

Job Summary: 

• Provides accurate verbal and written interpretation/translation services for customers, family members, team members and others.
• Shares relevant cultural information with all parties involved and assists all speakers in reaching a mutual understanding.
• Provides non-complex documentation translation services from English to a non-English language and vice versa.
• Assists in the preparation of correspondence, policies/practices, case documentation, statistical forms, billing, communication materials, etc.
• Schedules external interpreter services.
• Accepts to promote the accomplishment of organizational goals.
• Be accountable for demonstrating proficiency in the skills outlined in the appropriate position skills list.
• Be accountable for maintaining skill proficiency, including improvement, and upgrading any additional or new skills on the appropriate position skills list.  
• Recognizes and complies with legal, regulatory, accrediting and procedural requirements related to the area of responsibility.
• Understands and follows principles and standards as outlined in North Memorial's Corporate Code of Conduct.
• Protects customer and team member privacy and only accesses customer and/or team member-related information to perform job duties.
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

Skills on Resume: 

• Verbal Interpretation (Hard Skills)
• Cultural Mediation (Soft Skills)
• Document Translation (Hard Skills)
• Administrative Support (Hard Skills)
• Service Scheduling (Hard Skills)
• Goal Orientation (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Ethical Conduct (Soft Skills)

Job Summary: 

• Performs bilingual interpretation of patient care needs between patient, family, and health care team members to ensure understanding of needs, issues, and/or concerns.
• Consecutive interpretation following national standards of practice and ethics.
• Maintains accurate and timely documentation of interpretation activities.
• Participates in a variety of department and/or hospital-sponsored educational programs to maintain skills and competencies.
• Works closely and in conjunction with the Translator by identifying documents, materials, and other written information, including consents and discharge information requiring translation.
• Refers identified psychosocial issues to social work, child life, pastoral care, or other family-centered care departments to ensure appropriate and effective response to patient/family needs.
• Engage youth interested in careers in the interpretation of cultural and natural resources in a national park environment.
• Provide park visitors with formal and informal interpretation/education on natural and cultural resources of Capitol Reef National Park, including resource protection, as well as orientation to enable safe and rewarding park experiences for the public.
• Provide the intern with real-world experiences in educating the public with specific goals of resource protection and stewardship, in providing quality customer service to a variety of audiences, conducting research, providing public programming, and exposure to a variety of careers
• Provide interpretation in person and virtually, both by phone and video remote
• Precisely and accurately interprets critical information given by the clients into pre-determined target languages

Skills on Resume: 

• Bilingual Interpretation (Hard Skills)
• Consecutive Interpretation (Hard Skills)
• Accurate Documentation (Hard Skills)
• Skill Development (Soft Skills)
• Document Translation (Hard Skills)
• Psychosocial Referral (Soft Skills)
• Public Education (Soft Skills)
• Virtual Interpretation (Hard Skills)

Job Summary: 

• Maintains records related to translation requests and documents the nature of requests in patients ' medical records
• Provides accurate face-to-face medical interpretation between Spanish-speaking patients and staff in a variety of settings within UNC HealthCare.
• Serves as an advocate for Spanish-speaking patients and their families, assisting in the coordination of health needs. 
• Assists care providers in understanding the Hispanic culture.
• Translates and maintains UNC HealthCare printed material into Spanish. 
• Actively searches for existing Spanish-language materials pertaining to health care and hospitalization.
• Participate in patient/client care conferences.
• Provide interpretation for patients/families who have Limited English Proficiency (LEP) in their place of residence in the presence of a Home Health Foundation employee.
• Interpret the spoken language and facilitate communication between the patient/family and the VNA employee, in English and in the patient's preferred language.
• Interprets oral communication into sign language and signed communication into spoken English

Skills on Resume: 

• Record Management (Hard Skills)
• Medical Interpretation (Hard Skills)
• Patient Advocacy (Soft Skills)
• Cultural Awareness (Soft Skills)
• Material Translation (Hard Skills)
• Resource Research (Hard Skills)
• Care Coordination (Soft Skills)
• Sign Interpretation (Hard Skills)

Job Summary: 

• Interprets communication between the staff and non-English speaking population.
• Translates written educational materials and documents in accordance with readability guidelines.
• Follows up with the non-English speaking population to inquire about the status of individual patients and answers questions.
• Assists the non-English speaking population in completing medical, financial, and related forms.
• Escorts non-English speaking population to the appropriate service area.
• Provide patient education and discharge planning in conjunction with nursing and rehabilitation staff.
• Providing interpretation in Tigrinya, Arabic, Dari, Farsi, Turkmen, or Spanish.
• Providing IRC staff with interpretation support as they work with clients both in one-on-one and group settings.
• Attend job interviews, orientations, and other appointments with clients to interpret meetings and discussions.
• Provide clerical support and assist participants in completing basic forms.
• Travel in and around the service delivery area to facilitate housing set-ups, build community relationships and represent the IRC with community partners.
• Strict adherence to the IRC Code of Conduct for Interpreters.

Skills on Resume: 

• Language Interpretation (Hard Skills)
• Document Translation (Hard Skills)
• Patient Follow-Up (Soft Skills)
• Form Assistance (Hard Skills)
• Patient Escorting (Soft Skills)
• Patient Education (Soft Skills)
• Community Support (Soft Skills)
• Ethical Compliance (Hard Skills)