• Promotes the urgency of the intake process by answering phones and assisting callers in a professional and timely manner. 
• Escalates issues to the supervisor
• Enters pertinent client intake data into the Customer Relationship Manager
• Maintains and updates the database with current data, pertinent information, and status of the referral, recording details of the inquiry/referral, complaints and issues
• Effectively and efficiently provides an overview of ABA services to inquiring families while representing AHSS Core Values and providing excellent customer service
• Serves as the primary point of contact for the initial intake of client referral calls
• Communicates clearly and effectively with clinicians regarding new referrals and authorized services
• Ensures the required intake paperwork is completed correctly to ensure efficient processing of services
• Works collaboratively with the insurance team to coordinate insurance verification, copay responsibilities, and payer/clinical documents needed to request authorization
• Effectively communicates the results of insurance verification back to client families
• Identifies any unusual circumstances/barriers that might impact service delivery and debriefs with supervisor and clinical team
• Schedules assessments with client families based on clinicians’ schedules of availability
• Makes outbound calls to non-converted inquiries and potential referral sources
• Carefully tracks referral sources for new client inquiries

Skills: Phone Etiquette, Issue Escalation, Data Entry, Database Management, Customer Service, Referral Coordination, Insurance Verification, Schedule Management

• Attends rounds at the hospital and participates in discharge planning and provides information about services and programs offered in Westchester.
• Contact vendors and insurance companies to arrange needed services
• Communicates clearly to patients what to expect from the LTHHC, contact information and insurance co-pays for which they might be held responsible.
• Maintains strict confidentiality with the client's information.
• Represents the Agency in a professional manner in appearance and communication.
• Communicates with the Cabrini of Westchester staff regarding patients admitted to the assigned Hospital regarding patient status, expected discharge dates, needs at discharge and any documentation needed.
• Adheres consistently to the assigned work schedule and notifies the supervisor promptly of any absences.
• Communicates effectively with referral sources, providing accurate and appropriate services based on referral information received. 
• Probes for additional referral information to ensure that complete referral information is obtained to minimize the need for additional follow-up.
• Reviews each referral to ensure accuracy and completeness of information and applies appropriate ICD-9 codes
• Assist with chart review and audit for billing purposes.
• Participate in a telephonic on-call rotation.

Skills: Discharge Planning, Vendor Coordination, Patient Communication, Confidentiality Compliance, Professional Representation, Referral Management, Medical Coding, Chart Auditing

• Directs all daily patient referral and intake operations, including providing direct oversight of the establishment and implementation of intake.
• Ensures compliance with all state, federal, and JCAHO referral/intake regulatory requirements.
• Establishes and maintains positive working relationships with current potential referral sources.
• Ensures seamless transition of patients to hospice and provides telephonic patient/family education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Builds and monitors community and customer perceptions of hospice as a high-quality provider of services.
• Gathers, collates, and reports referral statistics, including key customer referral trends. 
• Shared responsibilities between intake and the Office Supervisor.
• Assist in strategic planning, including identifying opportunities for additional or improved services to meet unmet customer needs.
• Maintains a comprehensive working knowledge of the hospice contractual relationship and ensures that patients are admitted according to contract provisions.
• Maintains a comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the hospice.

Skills: Intake Oversight, Regulatory Compliance, Referral Relations, Care Coordination, Patient Education, Data Reporting, Strategic Planning, Community Outreach

• Responds immediately to service and referral inquiries coming into the Referral Coordination
• Monitors the timely disposition from the facilities and assists in the targeting of a facility for
• Tracks admissions and referral status in the referral database and generates team reports.
• Provides updates to the Resource Coordinators/referral source and facilities on the status of referrals toward admission.
• Serves as a liaison for both the facilities and the resource coordinators to relay patient
• Establishes and maintains positive relationships with referral sources, families, and staff
• Communicates with diverse audiences and easily ascertains the clients’ needs and explains the multifaceted services of CBS.
• Provide exceptional customer service by responding to Client requests and building rapport with new referral sources.
• Ensures all CBS/MFS marketing materials and promotional items are ordered and maintained.

Skills: Referral Management, Database Tracking, Report Generation, Status Communication, Liaison Services, Relationship Building, Client Communication, Customer Service

• Answer all incoming phone calls and online inquiries in a timely and courteous manner
• Answer general questions about Evolve levels of care and provide necessary information about each program offered in an intelligible and accurate manner
• Collect necessary clinical and financial information about the prospective client
• Enter the correct data of client demographics, insurance information, etc., into various software systems
• Accurately document conversations with families and/or providers into software systems
• Coordinate with the VOB team to run the prospective clients’ insurance
• Maintain contact with families via email and/or follow-up phone calls
• Effectively communicate with Admissions Coordinators in the process of “handing off” the potential admission to them
• Work with program directors of PHP/IOP programs to schedule in-person assessments and coordinate admissions with these families.

Skills: Call Handling, Program Knowledge, Client Intake, Data Entry, Documentation Accuracy, Insurance Coordination, Family Communication, Admission Scheduling

• Review all new requests for an information search, new client, new matter, revision, or securities search. 
• Be responsible for collecting background information on all parties involved.
• Be responsible for all series, class action, and other large litigations, including research, analysis, documentation, and updates.
• Assist with the collection and documentation of all parties involved in a client’s restructuring for research, conflicts searching, and potential disclosure.
• Coordinate large data clean-up projects, special report requests, and responses to unique and complex client and matter information requests from a variety of customers.
• Works with specialists, analysts, and other team members to address time-sensitive issues for routine pre-engagement, large litigation, and restructuring-related matters.
• Respond to department email communications with accurate information promptly.
• Serve as the public face of Business Intake and Conflicts. 
• Answer the Department phone line and handle and/or refer.

Skills: Information Research, Background Collection, Litigation Support, Conflict Analysis, Data Management, Report Coordination, Client Communication, Team Collaboration

• Be responsible for follow-up and processing of all intake requests pending action by an approver, submitter, or submitting attorney to ensure compliance.
• Establish and perform maintenance on confidential and ethical walls. 
• Coordinate notifications and acknowledgements.
• Assist with processing new client and new matter forms and amending requests for clarity, completeness, and additional parties.
• Coordinates the monitoring and updating of materials on the Department’s internal and external-facing SharePoint spaces, including Excel lists and subsequent supportive documents.
• Be responsible for directing unidentifiable materials and calls to the appropriate positions or department while demonstrating high levels of professionalism and sensitivity.
• Assist with indexing Firmwide client retention agreements.
• Recommend technology and process improvements.
• Monitor end-user errors and intake technical problems.
• Serve as training liaison, attend training/orientation sessions as subject matter expert for new and existing employees.

Skills: Intake Processing, Compliance Monitoring, Confidentiality Management, Form Review, SharePoint Management, Call Direction, Process Improvement, Training Support

• Handle all incoming calls and walk-in guests seeking shelter and guest services.
• Provide resource referrals to customers looking for services that SFVRM cannot provide, including food pantries, shower facilities, other shelters, and social services.
• Create a welcoming and caring space for all intake applicants, on the phone or in person.
• Oversee all intake applicants’ cases and processes from pre-screening and referrals to Move-ins.
• Oversee phone intakes, reviewing all pre-applications and scheduling in-person interviews.
• Coordinate and conduct in-person interviews and drug tests.
• Facilitate intake review meetings with recommendations of eligible candidates.
• Maintain excellent communication and follow up with all intake applicants and referral sources.
• Manage the waitlist and stay in communication with all pending or waitlisted applicants.
• Enter all interviewed applicants into the client tracking system and create profiles.
• Manage the shelter bed, room, and bathroom assignments.
• Coordinate the guest rooms being prepared for new guests to move in.

Skills: Call Management, Resource Referral, Client Intake, Case Oversight, Interview Coordination, Applicant Screening, Waitlist Management, Facility Assignment

• Schedule and conduct guest move-ins, including shelter orientation and move-in checklist.
• Keep intake and move-in documents up to date on the network.
• Provide support for shelter guests who stay in the shelter during the day
• Assist with shelter and case management.
• Provide for a welcoming first point of contact for the San Fernando Valley Rescue Mission, personally or through volunteer staff.
• Attend to office housekeeping for the reception and common staff areas.
• Receive donations, issue donation receipts and move donations to appropriate areas.
• Manage all incoming calls, voicemails and walk-in traffic from potential clients, donors, and general inquiries, and route contacts to appropriate staff/departments.
• Greet and direct visitors and volunteers with warmth and hospitality, answer routine inquiries, and assist with donation drop-offs.
• Promote the physical, spiritual, emotional, personal, educational, and vocational welfare of the mission guests.
• Attend case management weekly meetings and other staff meetings
• Promote and support the RMA Safety Program.
• Assist and follow up on safety reports, inspections, meetings, and donation accounting.

Skills: Move-In Coordination, Document Management, Guest Support, Case Assistance, Front Desk, Donation Handling, Call Routing, Safety Compliance

• Monitor multiple intake portals for various document types
• Process documents to the appropriate branch within specified time frames
• Complete data entry with a high degree of accuracy
• Assists with document tracking and workload measurements
• Maintains confidentiality of client and corporate information and discusses the same with only appropriate Bayshore personnel
• Adhere to Policies and Procedures
• Participate in ongoing internal and/or external continuing education activities
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System

Skills: Portal Monitoring, Document Processing, Data Entry, Workload Tracking, Confidentiality Compliance, Policy Adherence, Continuous Learning, Quality Improvement

• Coordinate and facilitate all inquiries regarding programs and services.
• Conduct or assist in group or one-on-one program information/overviews for potential participants or Mass Layoff Projects. 
• Manage referrals and screen to make sure participants meet eligibility guidelines. 
• Assist participants with the enrollment document process, including distributing forms, completing, and submitting.
• Assign participants to the appropriate program based on eligibility criteria.
• Assign participants to the appropriate Employment Counselor based on counselor expertise and case load.
• Contact managers for determination on case assignments.
• Facilitate co-enrollment with other Hired programs.
• Facilitate communication among all team members for coordinated services.
• Perform data entry in Microsoft Office and program-specific computerized record-keeping and reporting systems, including but not limited to Excel spreadsheets, Workforce One and MAXIS (state record-keeping systems).
• Access Maxis to determine monthly participant SNAP E&T eligibility status.
• Maintain a tracking system for contract requirements, specifically live contacts.
• Ensure and maintain data accuracy across record systems.
• Maintain a tracking system for referrals and counselor assignments.
• Maintain compliance with program contract requirements and program policies.

Skills: Inquiry Coordination, Program Overview, Eligibility Screening, Enrollment Support, Case Assignment, Data Entry, Record Management, Compliance Monitoring

• Ensure constant communication/updates occur regarding UBS-referred leads
• Develop a strong knowledge base of AgAmerica lending products
• Assist during UBS presentations and marketing meetings
• Find efficiencies and ways to increase loan volume
• Organize and keep track of outstanding items through the loan process
• Utilize databases, software, and tracking tools with accuracy
• Take part in training and other learning opportunities to expand knowledge of the company and position
• Recognize opportunities to provide unforgettable service

Skills: Lead Communication, Product Knowledge, Presentation Support, Process Improvement, Loan Tracking, Database Management, Continuous Learning, Customer Service

• Create a therapeutic environment for individuals to express their concerns and needs
• Gather information from clients, guardians, referral sources and historical records to generate an accurate mental health diagnosis in accordance with DSM-5 standards
• Complete necessary documentation, ensuring that signatures are captured from clients, to enroll individuals in mental health services
• Collaborate with individuals and or families to create a unique interim service plan
• Collaborate with psychiatric providers to assess fitness for psychiatric services
• Coordinate transition of care to ongoing mental health providers
• Follow up with missed appointments, attempt to re-engage potential consumers of mental health services
• Coordinate with other community service providers (i.e., CPS/TSS Workers, Probation Officers, DRS Staff) to ensure quality services are provided for community members

Skills: Therapeutic Support, Diagnostic Assessment, Documentation Accuracy, Care Planning, Psychiatric Collaboration, Care Coordination, Client Engagement, Community Partnership

• Provide information to clients about the company and the services provided
• Conduct introduction calls for all clients, review patient service plans to establish priorities and develop a scheduling plan
• Notify clients and Field employees regarding initial and ongoing schedules
• Document and provide information required by the service delivery team that will ensure the provision of efficient and excellent service
• Handle and document client concerns and complaints promptly
• Coordinate and schedule patient service plans, which consist of service requests from Personal Support Services
• Work closely with PSW Supervisors and Senior Managers to ensure excellence and manage patient expectations
• Assist in scheduling Initial Assessment Visits for Supervisors
• Actively work on special projects related to performance, productivity, customer service, and process improvement
• Build a trust-based relationship and develop rapport with staff, patients, and family members to ensure they meet their needs and resolve concerns in an efficient and transparent manner
• Review intake processes to identify opportunities for improvement, develop solutions, and collaborate with the Patient Service Team to take action

Skills: Client Communication, Scheduling Coordination, Service Documentation, Complaint Resolution, Care Planning, Team Collaboration, Process Improvement, Relationship Building

• Prepares and submits insurance claims to insurance carriers either electronically or by hard copy billing.
• Secures the needed documentation required or requested by insurance.
• Follows up with third-party insurance carriers on unpaid claims till claims are paid or only the self-pay balance remains.
• Processes rejections by either making accounts private and generating a letter of rejection to the patient or correcting any billing error and resubmitting claims to third-party insurance carriers.
• Works with the physician or medical record staff to ensure that correct diagnoses/procedures are reported to third-party insurance carriers.
• Notify patients when claims have not been paid after the time frames in the established accounts receivable policy.
• Keeps updated on all billing and benefit changes for third-party insurance carriers.
• Post third-party insurance remittance vouchers.
• Monitors claims for missing information and authorization/control numbers.
• Maintains confidentiality of all information.
• Completes work within authorized time to assure compliance with departmental standards.
• Keeps updated on all third-party billing requirements and changes for insurance types within the area of responsibility.

Skills: Insurance Billing, Documentation Management, Claims Follow-up, Error Resolution, Medical Coding, Patient Communication, Policy Compliance, Confidentiality Maintenance

• Experience in a Healthcare medical office setting with the skills and aptitudes to meet the functional requirements of the role.
• Experience working in a Substance Abuse or Behavioral Health setting.
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Good discretion and judgment in handling patient information.
• Expert level of written and verbal communication skills.
• Must have strong documentation skills.
• Strong customer service professional.
• Demonstrates proactive approaches to problem-solving with strong decision-making capability.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment.
• Must be able to communicate effectively with consumers, families, staff, community, and the general public.
• Exceptional organizational skills and the ability to re-prioritize daily tasks to accommodate fluctuating needs of the program.

Qualifications: BA in Psychology with 3 years of Experience

• Experience working in a medical outreach and/or experience in health services, hospital setting and/or with medical professionals
• Experience with developing and implementing creative solutions to time-sensitive work.
• Knowledge of child development and childhood illnesses and treatment.
• Highly professional demeanor, able to work successfully with a wide variety of constituents, including doctors, social workers, child life specialists, and wish families.
• Provide excellent customer service and representation of Make-A-Wish to external supporters and all wish families.
• Ability to build and sustain productive long-term relationships.
• Able to successfully work in, motivate, and support a collaborative, team-oriented organization.
• Ability to manage multiple projects simultaneously and achieve objectives with a sense of urgency.
• Proficient computer skills in Microsoft Office and database management (Raiser’s Edge and/or Salesforce).
• Self-motivated, creative, problem-solving team player with excellent organization and interpersonal skills. 

Qualifications: BS in Health Administration with 5 years of Experience

• Knowledge of secretarial/clerical, customer service, and billing processes related to position responsibilities.
• Familiarity with the physician's office or department's basic services and hours of operation to respond to customer requests accurately.
• Sufficient knowledge of general business mathematics.
• Sufficient knowledge of medical terminology to perform responsibilities.
• Successful completion of the IHA competency-based program within the introductory and training period.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette. 
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to Microsoft Word and Excel, Outlook, intranet, and computer navigation. 
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to use other software while performing the essential functions of the job.
• Ability to speak before groups of people.
• Ability to deal effectively by phone with individuals with limited functional capacity, including psychiatric impairments.
• Ability to work collaboratively in a team-oriented environment, with a courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations, including IHA staff, providers, family members, insurance carriers, and vendors.
• Ability to cross-train in other areas of practice to achieve a smooth flow of all operations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to handle patient and organizational information discreetly.
• Ability to travel to other office/practice sites and meeting and training locations.

Qualifications: BA in Social Work with 3 years of Experience

• Previous experience with patient admissions and customer service in a similar referral source-based practice setting
• Previous experience working with hospitals, physicians, case managers, and the sales team 
• Previous experience working with enteral therapy patients or pediatric enteral nutrition formulas
• Previous experience with Brightree or CPR+ 
• Excellent organizational, time management, and multi-tasking skills.
• Excellent oral and written communication skills to communicate efficiently and effectively with physicians, social workers, case managers, patients, and co-workers.
• Strong interpersonal skills to deal with demanding referral sources and physician expectations
• Must have strong PC skills, especially the MS Office suite. 
• Must be detail-oriented with proven problem-solving and multi-tasking skills.
• Must have the skills and willingness to become proficient with the order processing enterprise software system. 
• Ability to take care of the customers’ needs while following company procedures
• Ability to complete tasks under stressful, time-sensitive situations, in a fast-paced environment 

Qualifications: BA in Human Services with 4 years of Experience

• Knowledge of project management processes and best practices
• Knowledge of business and management practices involved in strategic planning, budgeting, resource allocation, and leadership.
• Intermediate proficiency in Microsoft Office products and Google tools.
• Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
• Good time management practices and the ability to meet multiple deadlines.
• Excellent interpersonal skills, including good communication skills, listening skills, and attitude.
• Ability to communicate clearly and effectively via oral and written means.
• Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies.
• Ability to respond professionally in all situations.
• Ability to think analytically and evaluate the impact of decisions.
• Ability to set work priorities and evaluate and create solutions to work-related problems.
• Ability to evaluate the effectiveness of initiatives.
• Ability to persuade and influence regulatory representatives to reach optimum audit and/or investigation results.
• Ability to present the organization professionally in all negotiations.
• Ability to develop and comprehend numerical and statistical data analysis. 
• Ability to input data into a computer, make calculations, complete paperwork, and produce reports.
• Ability to communicate with staff, outside agencies, and others over the telephone and in person.
• Ability to read, review, and proofread documents to determine accuracy.

Qualifications: BS in Nursing with 6 years of Experience

• Experience in a healthcare environment
• Experience in a direct customer service environment and/or experience in a call center or switchboard environment
• Exceptional computer skills, including Advanced Keyboarding skills, proficient in computer languages such as Outlook, Microsoft Word, and Excel
• Experience and/or the ability to work effectively with persons of all cultures, economic, and educational backgrounds.
• Advanced computer proficiency in Microsoft Office Suite, ability to perform accurate data entry in multiple record-keeping systems
• Strong analytical, prioritization, and problem-solving abilities
• Skill in written and oral communication
• Efficient organizational and planning skills
• Ability to work effectively with others
• Ability and willingness to respond constructively to rapid change
• Ability to work independently with excellent attention to detail
• Ability to maintain confidentiality regarding client and program-related information

Qualifications: BA in Sociology with 3 years of Experience

• Experience in a health insurance or managed care environment or in claims adjudication.
• Strong experience in documentation, research, and reporting.
• Experience in a behavioral healthcare setting performing clinical assessments.
• Thorough knowledge of current behavioral health concepts, principles, and methods of treatment.
• Intermediate knowledge of the MS Office Suite of products.
• Understand relational databases.
• Knowledgeable of Client Internal Processes.
• Proficiency in Healthcare and Health Plan terminology, medical coding (e.g., CPT4, ICD9, and HCPCS), provider contract concepts, common claims adjudication practices, and General Health plan functions.
• Ability to research, analyze, design, plan, organize, coordinate, implement, and perform necessary follow-up and closure procedures for system-related deliverables.
• Strong analytical and problem-solving skills.
• Good organization skills and be able to act on multiple tasks.
• Excellent interpersonal, communication, and listening skills.

Qualifications: BS in Public Health with 7 years of Experience

• Customer service experience with insurance verification or DME experience. 
• Experience working with workers’ compensation claims and commercial insurance claims as an intake specialist. 
• Knowledge of computers, word processing, and typing, as well as experience using Microsoft Office.
• Excellent verbal and written communication skills.
• Strong computer skills, specifically in MS Word, Excel, and an aptitude for database software.
• Exceptional organizational skills, work independently, take initiative, and have a strong work ethic.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply concepts of basic algebra and geometry.

Qualifications: BA in Communications with 4 years of Experience

• Experience in housing, lending, or real estate.
• Experience with a client management system.
• Experience in a therapy or medical office environment as an Intake Coordinator or similar role.
• Work experience in the provision of treatment and/or intake work with adults with severe and persistent mental illnesses. 
• Working knowledge of an electronic medical records system
• Proficiency in computer competence across the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn a variety of other online software systems.
• Confident and personable with the ability to get along with a wide range of personalities.
• Solid judgment, critical thinking, organizational skills, and the ability to meet deadlines.
• Strong problem-solving and organization skills.
• Ability to multitask, shift focus across tasks, and manage priorities.
• Ability to work well with individuals from diverse cultural and economic backgrounds.

Qualifications: BS in Business Administration with 5 years of Experience

• Experience in a healthcare setting, managing referrals and registration for patients, and direct call center experience. 
• Experience with Medicare/Medicaid and other commercial insurances, preauthorization, and utilization management.
• Experience working effectively in time-sensitive situations, handling multiple priorities simultaneously, and the ability to make prompt, accountable decisions.
• Experience with Centricity/IDX.
• Previous mental health medical experience. 
• Knowledge of Intermountain Healthcare's computer systems.
• Excellent interpersonal relations and communication skills.
• Demonstrated computer and word processing skills.
• High proficiency in MS Office (Word, PowerPoint, Excel, Outlook), the internet, and online platforms
• Ability to cope with traumatic subject matter involving sexual violence, stalking, and child sexual abuse
• Ability to prioritize tasks and evaluate the urgency of crises as they come up for potential clients
• Ability to multitask and predict the various needs of potential clients and the physical tasks, always staying two steps ahead
• Creativity and the ability to analyze patterns and data, to contribute to business development. 

Qualifications: BA in Counseling with 6 years of Experience

• Experience in office or medical office administration, medical billing, or project management in a similar role with project management experience.
• Electronic health record experience instead of an associate's
• Customer service experience in a similar role in a health care setting.
• Understands and applies training from in-service education and can instruct personnel during training, education, and staff meetings.
• Understanding of the health delivery system, medical vocabulary, and background or interest.
• Understands mental health terminology, billing software, and electronic medical records.
• Ability to work in a fast-paced environment and have strong attention to detail.
• Have excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and data entry skills.
• Ability to organize and complete work promptly.
• Ability to communicate and comprehend oral and written information in English, think critically, analyze information, and make reasonable decisions.
• Ability to use computers, software, and related peripherals.
• Ability to work irregular hours, including weekends and holidays.

Qualifications: BS in Psychology and Human Development with 3 years of Experience

• Intake/Insurance experience in Home Infusion OR similar Healthcare setting (Doctor’s Office, Surgical Center, Hospital), including Insurance verification, Healthcare Benefits assessment, paperwork and documentation for billing commercial insurances and Medicare/Medicaid, OR related experience
• Understanding of New Jersey Payor/Insurance language
• General knowledge and understanding to obtain prior authorizations/ pre-certification by insurance carriers
• Knowledge of and the ability to maintain strict confidentiality of medical and administrative records, adhering to the standards for health record-keeping under HIPAA and Privacy Act requirements
• Knowledge and experience in database software. 
• Intermediate knowledge of Microsoft Office Suite or other similar software applications.
• Ability to work with and maintain good relationships with interdisciplinary team, including physicians, nurses, pharmacists, social workers, case managers, support staff, service providers, sales staff and patients
• Exceptional communication, interpersonal, listening, organizational, problem-solving, and critical thinking skills
• Ability to multitask and prioritize to complete daily tasks with minimal supervision.
• Exceptional internal and external customer service skills.
• Ability to work in clinical and company databases.

Qualifications: BA in Liberal Studies with 5 years of Experience

• Experience within a consumer support/customer service function.
• Previous healthcare-related experience.
• Knowledge of Microsoft Office programs, MS Word, Excel, and Access, with the ability to learn additional software.
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in holding in confidence all information about beneficiaries, families, and co-workers.
• Effective written and verbal communication skills.
• Accurate data entry skills with knowledge of basic keyboarding.
• Excellent sales and customer service knowledge and experience
• Exceptional communication and writing skills and be great on the phone
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, and pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to perform various repetitive motion tasks.

Qualifications: BS in Community Health with 2 years of Experience

• Experience in a medical office, call center, or customer service environment.
• Prior work experience in the healthcare industry.
• Proven competencies can take precedence over prior work experience.
• Experience supporting multiple managers/supervisors.
• Prior experience working with sensitive information and maintaining confidentiality.
• Experience to recognize/read the category codes, not to actually code the diagnoses
• Understand and be able to train on all the state and federal standards regarding behavioral health assessment, petition, medical screening, and patient rights.
• Microsoft Office experience (Excel, Outlook, Word).
• Work independently, pay attention to detail, and have the ability to produce high-quality work.
• Proficient (intermediate level of application) with all Microsoft Office programs.
• Knowledge of Medicare and commercial/private insurance benefits, medical authorizations and billing, HIPAA, and medical abbreviations and terminology.
• Outstanding communication and interpersonal skills, be able to communicate professionally and effectively with other staff members, patients, vendors, and physicians, and is fluent in written and spoken English.

Qualifications: BA in Behavioral Science with 3 years of Experience

• Experience in community mental health, with knowledge of community programs and resources in the Greater Toronto Area
• Experience providing service for people with diverse backgrounds
• Experience in researching and helping people to find appropriate information
• Human Resources experience in a Healthcare environment
• Knowledge of insurance/workers' compensation benefits, 3rd party billing experience.
• Knowledge of addiction and chemical dependency.
• Ability to read, write, communicate, and understand directions in English.
• Provide excellent customer service, as well as telephone etiquette.
• Ability to work independently and on a team.
• Must have good communication skills.
• Skilled in computer systems and keyboarding.
• Ability to organize, prioritize, and multitask. 
• Ability to provide direction and supervision.

Qualifications: BS in Healthcare Management with 5 years of Experience