• Ensure accurate, timely, and thorough documentation and completion of all necessary paperwork, according to established standards.
• Demonstrate professionalism and courtesy to patients, families/guests and other team members.
• Communicate clearly and effectively.
• Provide thorough and accurate information to all callers.
• Maintain self-control when dealing with difficult patients and/or situations.
• Involve the manager or team leader.
• Work closely with referring physicians' staff to obtain patient notes and begin the process of authorizations.
• Scan all completed paperwork into eRad RIS.
• Complete all paperwork in a timely and accurate manner.
• Promote a positive and supportive relationship with the referring community and fellow employees.

Skills: Documentation Accuracy, Professional Courtesy, Clear Communication, Information Accuracy, Conflict Management, Team Collaboration, Records Coordination, Time Management

• Ensure that proper insurance authorizations are processed prior to patients’ appointments.
• Ensure a smooth and efficient visit for the patients.
• Call insurance companies and patients to verify insurance information.
• Obtain authorization for HMO patients.
• Verify claims are mailed to the proper address.
• Contact physicians to obtain authorizations or referrals.
• Contact the patient to obtain additional information.
• Respond to customer inquiries regarding insurance coverage for services and the processing of claims.
• Adhere to University and unit-level policies and procedures and safeguard University assets.

Skills: Insurance Authorization, Patient Coordination, Insurance Verification, Claims Processing, Physician Communication, Patient Communication, Customer Service, Policy Compliance

• Offer vehicle financing via the dealer channel.
• Complete and process any necessary finance and aftermarket documents.
• Explain and sell aftermarket products (GAP and VSC).
• Understand and comply with federal, state and local regulations that affect the new and used vehicle financing in all 50 states.
• Communicate with the dealer channel and customers daily, fielding calls and answering questions regarding finance and aftermarket products.
• Manage projects that support the growth and development of the F&I Department.
• Assist with dealer training.
• Update job knowledge by participating in educational events.
• Audit and process funding packets.

Skills: Dealer Financing, Document Processing, Aftermarket Sales, Regulatory Compliance, Customer Communication, Project Management, Dealer Training, Audit Processing

• Focus on insurance accounts identified as low risk by the department.
• Notify the insurance company of services being rendered and obtain authorization.
• Ensure notification, authorization and verification are completed for each account.
• Complete and obtain insurance information and referrals.
• Verify policy information and obtain detailed benefit information.
• Code work list according to departmental guidelines.
• Update and edit coverage information on non-scheduled or pre-admitted patients.
• Assist in identifying problems.
• Assure insurance information and appropriate referrals have been completely and accurately obtained.
• Participate in peer program development.
• Serve as a resource for co-workers and staff.
• Provide customer service in person, by phone, or by email.
• Assist customers, patients, families, providers, and staff with less complex insurance questions.

Skills: Insurance Authorization, Risk Management, Policy Verification, Referral Management, Benefit Verification, Data Accuracy, Problem Solving, Customer Service

• Update patient insurance information, including memo entry for billing documentation.
• Answer billing inquiries from patients, healthcare providers and payors.
• Sort mail and send faxes.
• Collect co-pays/pre-pays.
• Responsible for rebilling accounts.
• Assist other personnel as directed by the Billing Manager.
• Field both outbound and inbound customer phone calls from interested prospects.
• Verify some basic information and briefly explain the process.
• Answer or address any brief questions or concerns.
• Transfer customers to the appropriate accredited Insurance agent to complete the process.

Skills: Insurance Updates, Billing Support, Mail Processing, Payment Collection, Account Rebilling, Team Assistance, Customer Communication, Call Handling

• Must have customer service experience.
• Demonstrated ability to deliver high-quality customer service over the phone.
• Ability to build rapport with customers while assisting them through the sales process.
• Must have a friendly tone and a professional demeanor.
• Able to be self-motivated and resourceful.
• Must be tech-savvy and an avid computer user.
• Must have a personal computer.
• Able to access a broadband internet connection, recommended at least 10 MBPS.
• Able to access a wired internet connection (no wi-fi).

Qualifications: BA in Communication Studies with 2 years of Experience

• Able to complete and successfully pass the Patient Access training course.
• Excellent interpersonal communication skills (verbal and written).
• Excellent customer service skills.
• Ability to work in a high-volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Knowledge of Health Care regulatory guidelines, including but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc.
• Knowledge of insurance contracts, collections, authorizations, and precertification.
• Basic knowledge of Microsoft Word and Excel.
• Ability to work weekends.
• Basic knowledge of Medical Terminology.
• Must be bilingual (English/Spanish).

Qualifications: BA in Business Administration with 3 years of Experience

• Demonstrated ability to communicate orally and in writing.
• Experience with basic computer skills, including word processing, email, and spreadsheets.
• Must have customer service experience.
• Complex problem-solving experience.
• Experience working in a regulatory environment.
• Demonstrated ability to communicate and problem-solve issues professionally and effectively with individuals at all levels of an organization.
• Bilingual in Spanish-speaking.
• Admitting, billing, collection, or insurance verification experience.
• Must be versed in CPT/HCPCS/ICD-9 Codes.
• Knowledge of  Medical Terminology.
• Must have HME PAP processing experience.
• Able to interact with others, requiring the employee to communicate information.
• Able to operate computers and other office equipment, requiring the ability to move fingers and hands.
• Able to see and read computer monitors and documents.
• Able to remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Qualifications: BA in Psychology with 4 years of Experience

• Knowledge of medical insurance and billing.
• Ability to document accounts clearly.
• Must be computer literate, Windows environment.
• Knowledge of medical terminology.
• Must have strong organizational skills.
• Ability to perform basic mathematics.
• Ability to clearly communicate written and verbal instructions.
• Ability to efficiently manage multiple tasks and prioritize.
• Ability to demonstrate proper telephone etiquette and computer skills.

Qualifications: BS in Healthcare Administration with 2 years of Experience

• Experience following established procedures to complete processing tasks.
• Experience working in the banking or insurance industry.
• Knowledge of terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts.
• Basic knowledge of data entry processes and procedures.
• Knowledge of Policies, practices, trends, technology and information affecting the business and organization.
• Advanced knowledge of Microsoft applications.
• Demonstrated interest in enhancing knowledge.
• Experience in a high-volume, customer-service role (i.e., call center, retail, or similar environment).
• Familiarity with operating systems, including Windows OS versions and/or Mac OS versions.
• Ability to install and uninstall applications and download products and applications using various browsers.
• Ability to function in a multisystem Microsoft environment, using Word, Outlook, intranet, and other software applications.
• Must have sales experience.

Qualifications: BS in Information Systems with 4 years of Experience