INSURANCE ADJUSTER SKILLS, EXPERIENCES, AND JOB REQUIREMENTS
Updated: Nov 12, 2025 - The Insurance Adjuster involves strong experience in claims adjusting, computerized estimating systems, and vehicle repair processes. This role requires excellent organizational, problem-solving, and communication skills, as well as the ability to deliver outstanding dealer and customer service while demonstrating Ford Truth leadership behaviors. The adjuster also demands proficiency in Microsoft Office, advanced interpersonal and team-building skills, and a thorough understanding of vehicle repair procedures.
Essential Hard and Soft Skills for an Insurance Adjuster Resume
- Claims Adjusting
- Estimating Systems
- Crop Knowledge
- Vehicle Repair
- Microsoft Office
- Adjusting Software
- Claims Systems
- Lloyd’s Standards
- Plumbing Knowledge
- Techology Knowledge
- Analytical Thinking
- Negotiation
- Communication
- Customer Service
- Conflict Resolution
- Professionalism Standards
- Team Collaboration
- Leadership Ability
- Problem Solving
- Stress Management
Summary of Insurance Adjuster Knowledge and Qualifications on Resume
1. BA in Economics with 6 years of Experience
- Strong analytical skills with an attention to detail
- Proficient in basic computer and internet applications
- Demonstrated ability to work from home
- Excellent interpersonal communication, negotiation, and conflict resolution skills
- Ability to communicate effectively both orally and in writing with employees and customers
- Ability to maintain confidentiality in daily operations
- Ability to conduct daily duties in a professional appearance and manner
- Excellent customer service skills
- Crop insurance experience in claims or compliance
- Experience with all MPCI, Crop Hail, and Federal Crop rules and regulations
- Previous experience with claims adjusting software
- Must have strong technological skills
2. BS in Finance with 5 years of Experience
- Working experience in adjusting and estimating
- Computerized estimating systems experience (e.g., Mitchell or CCC)
- Experience with vehicle repair processes and procedures
- Experience with Microsoft Office
- Knowledge of vehicle repair processes and procedures
- Ability to independently plan, organize, reorganize, prioritize and problem-solve
- Excellent written and verbal communication skills
- Knowledge of vehicle repair processes and procedures
- Excellent dealer/customer service skills
- Able to demonstrate leadership in Ford Truth (leadership) behaviors, combined with outstanding interpersonal, teambuilding, and communication skills
3. BA in Business Administration with 3 years of Experience
- Outstanding customer service skills and/or experience
- Solid computer, grammar and multi-tasking skills
- Ability to effectively communicate, verbally and in writing
- Ability to work comfortably in a fast-paced, high-volume call center
- Experience with daily claims adjusting
- Proficient in Xactimate and interior estimating
- General knowledge of plumbing appliances
- Organized with good time management skills
- Strong written and verbal communication skills
4. BS in Accounting with 4 years of Experience
- Working experience in claims adjusting and estimating
- Able to demonstrate excellent Customer Service skills (listening, communication, empathy)
- Ability to demonstrate strong negotiating and influencing skills
- Able to work as part of a team
- Able to calmly and confidently handle difficult situations
- Able to work under pressure and exceed targets
- Able to represent the company professionally and responsibly
- Strong adjusting, negotiation and communication skills
- Understanding of Market Claims systems
- Knowledge of Lloyd’s Claims Principles and Minimum Standards
- Competent use of MS Excel and Word