Published: Aug 14, 2025 - The Import and Export Supervisor oversees business implementation, monitors operational performance through KPIs, and ensures financial accountability by reviewing reports and addressing loss-making accounts. The role manages customer complaints, collaborates with internal teams for process improvements, and supports business growth through engagement with sales and customers. The supervisor drives team performance by coaching, motivating, and training staff on best practices and financial responsibilities.

Tips for Import and Export Supervisor Skills and Responsibilities on a Resume
1. Import and Export Supervisor, Horizon Global Trading LLC, Savannah, GA
Job Summary:
- Ensure the control of temporary inventory management
- Ensure the data integrity of Trade Compliance processes
- Ensure full compliance with Customs Regulations and obligations
- Validate the annex 24 data integrity (Interfaces, Operations Report, I/E Modules, BOMs, Product Values and Costs, etc.)
- Inventory Reconciliation performance between Annex 24 and ERP (including cycle counts, receiving and shipments discrepancies, Inventory adjustments, Perpetual Inventories, Scrap, etc.)
- Achieve metrics and goals related to Trade Compliance
- Provide Customs support and advice to the business
- Maintain strong communication with all related areas
- Collaborate to attend customs audits and any other requirements from the government's office
- Collaborate to attend internal customs audits from the Eaton Internal Audit team or Peer Review Audits
- Oversee inventory reconciliation of Fixed Assets vs Import Records (Open Balance)
- Provide accurate and on-time information to the GTM and VAT team related to the VAT certification
- Ensure compliance with the Trade Compliance reporting obligations (RTO)
- Stay up-to-date with the Law and other customs regulations applicable to import and export trade operations
- Participate in the continuous improvement initiatives
Skills on Resume:
- Inventory Control (Hard Skills)
- Data Integrity (Hard Skills)
- Customs Compliance (Hard Skills)
- Inventory Reconciliation (Hard Skills)
- Trade Compliance (Hard Skills)
- Customs Support (Soft Skills)
- Communication Skills (Soft Skills)
- Process Improvement (Soft Skills)
2. Import and Export Supervisor, Horizon Global Trading LLC, Savannah, GA
Job Summary:
- Oversee the implementation of new business and ensure execution
- Support the review of month end reports, review P/L, open A/R and A/P, MART and IRCN
- Understand KPI’s and drive them to ensure the targets are met
- Deep dive into file finances for loss-making customers, profitability review
- Monitor and manage Customer Complaints and Operational Irregularities
- Engage with sales to grow business by joining sales meetings and customer calls as required by the Ocean Freight Manager
- Collaborate with internal customers (Customs Brokerage, Handling) for seamless customer service and improve process flows
- Monitors activities performed by the agents to effectively manage the end-to-end ocean freight process
- Drives performance and staff development (coaching, motivating and training on processes and best practices)
- Coach and train team on Financial file responsibilities and accountability (includes projects and agent training)
Skills on Resume:
- Business Implementation(Hard Skills)
- Financial Review(Hard Skills)
- KPI Management(Hard Skills)
- Customer Handling(Soft Skills)
- Sales Collaboration(Soft Skills)
- Process Improvement(Hard Skills)
- Staff Coaching(Soft Skills)
- Performance Management(Soft Skills)
3. Import and Export Supervisor, Seacoast Supply Chain Services, Long Beach, CA
Job Summary:
- Ensuring invoicing releases are executed efficiently and with high quality
- Promotion of digital channels for the primary route of invoicing
- Supporting a positive and attractive atmosphere and office environment
- Establishing regular communication with the customer management and network partners
- Escalating service and technical issues
- Responsible for maintaining in-depth knowledge of Import/Export regulations and Administration regulations
- Develop and maintain policies and procedures to ensure that customs regulations are adhered to
- Responsible for the day-to-day activities of the personnel assigned to Import/Export activities
- Ensure proper Import/Export documentation and procedures are maintained by Customs standards and requirements
- Advise the company on Customs requirements and inform other departments of any issues that may arise affecting their operation
- Recommend corrective action required to ensure all Import/Export transactions adhere to customs compliance
- Ensure and prepare documentation required by Customs to import/export commodities
Skills on Resume:
- Invoicing Management(Hard Skills)
- Digital Promotion(Hard Skills)
- Office Environment(Soft Skills)
- Customer Communication(Soft Skills)
- Issue Escalation(Soft Skills)
- Regulation Knowledge(Hard Skills)
- Customs Compliance(Hard Skills)
- Documentation Preparation(Hard Skills)
4. Import and Export Supervisor, Seacoast Supply Chain Services, Long Beach, CA
Job Summary:
- Responsibility for international shipping to EMEA, APAC regions of the company's products, FG, SP and Consumables
- Coordination and follow-up with global forwarders on import, export, and third-party shipments (Air, Sea, DPS)
- Coordination and follow-up with internal customers about their shipments (Ops, Sales, Marketing, CCE, R&D, etc.)
- Manage the relationship with import/export service Couriers, such as FedEx, DHL, UPS
- Manage global forwarders for deliveries of heavy weights while examining costs, SLA
- Working with customs agents for Proper classification of FG products and RM
- Import and export of capital equipment, responsibility for defining the process
- Maintain knowledge of regulations in areas such as customs classification, valuation, country of origin, record keeping, trade programs, and customs 7051 entry form
- Monitor the work of all Mohawk import/export analysts to ensure compliance with all federal regulations
- Provide training and ensure the continued competency of all Mohawk import analysts to ensure an optimal level of customs service
- Maintain various online system files, including files and processes extending from raw material vendor through manufacturing, pricing, order entry, shipping and customs documentation for various Mohawk divisions and segments
- Addresses a diverse range of inquiries related to NAFTA eligibility, documentation and compliance
- Maintain knowledge of other government agency requirements, such as USDA, FDA, EPA, Lacey Act, AD/CVD
Skills on Resume:
- International Shipping(Hard Skills)
- Freight Coordination(Hard Skills)
- Customer Liaison(Soft Skills)
- Courier Management(Hard Skills)
- Cost Analysis(Hard Skills)
- Customs Classification(Hard Skills)
- Regulation Compliance(Hard Skills)
- Staff Training(Soft Skills)
5. Senior Import and Export Supervisor, Atlantic Cargo & Customs LLC, Charleston, SC
Job Summary:
- Manage international air/ocean shipments for customers
- Knowledge of global logistics and the transportation industry as a whole
- Develop quotes in close coordination with carrier partners, sales, and customers
- Acts as subject matter expert, assisting the operations team and customers with import/export questions of any kind
- Apply knowledge of international shipping laws and regulations
- Prepare necessary documentation for each shipment
- Be familiar with customs processes and know where to seek guidance
- Understanding of FMC regulations and IMO standards
- Follow up with customers and providers to sell, answer questions, and offer solutions
- Drives continuous improvement of operational workflows
Skills on Resume:
- Shipment Management(Hard Skills)
- Logistics Knowledge(Hard Skills)
- Quote Development(Hard Skills)
- Subject Expertise(Soft Skills)
- Regulation Compliance(Hard Skills)
- Document Preparation(Hard Skills)
- Customs Knowledge(Hard Skills)
- Process Improvement(Soft Skills)
6. Import and Export Supervisor, Atlantic Cargo & Customs LLC, Charleston, SC
Job Summary:
- Provides consistent feedback to the Business units regarding their inbound container movement
- Tracks and traces Import containers from origin to RXN first touch
- Owns and maintains the integrity of all dashboards / inbound transit reporting
- Guides the team to educate on the automation tools available
- Embraces the RBS lean culture by effectively using tools and following a disciplined VDM approach
- Drives initiatives /goals forward by leveraging project management tools (Action Plans)
- Proactively identifies potential issues and effectively involves others to drive solutions
- Handles routine escalations
- Focuses on driving increased levels of customer satisfaction and service levels
- Decisions and problem-solving are guided by policies, procedures, and the business plan
- POC on all industry disruption communication to the inbound supply chain
Skills on Resume:
- Container Tracking(Hard Skills)
- Transit Reporting(Hard Skills)
- Team Guidance(Soft Skills)
- Lean Methodology(Hard Skills)
- Project Management(Hard Skills)
- Issue Resolution(Soft Skills)
- Customer Satisfaction(Soft Skills)
- Supply Communication(Hard Skills)
7. Import and Export Supervisor, Great Lakes Global Transport, Toledo, OH
Job Summary:
- Oversees process integrity, both internal and external customers, with the international shipping process
- Navigates export rules and regulations, free trade agreements, Incoterms, and letters of credit
- Ensures team prepares necessary documentation (Shippers Letter of Instruction, Commercial Invoice, packing list, COO, etc.) to ensure uninterrupted transport of shipments
- Oversees team management, interact of the accuracy and updates of SAP screens
- Responsible for ensuring adequate coverage for the daily team workload as it relates to staffing, calls, and cases in Salesforce.com
- Oversees team management of the customer shipment process from assigned international and export accounts, from shipment readiness until delivery at the destination
- Acts as a liaison with other departments (International Customer Care team, Trade Compliance, Credit, Shipping, Vendors, Buyers, and Supply Chain, etc. to ensure timely and proper shipment completion
- Develops associates through real-time coaching, managing performance feedback, providing effective performance assessments, and establishing development plans
- Holds associates accountable who are not meeting expectations
- Maintains knowledge of import export rules and regulations, free trade agreements, letters of credit, and license shipments
Skills on Resume:
- Process Integrity(Hard Skills)
- Export Compliance(Hard Skills)
- Document Preparation(Hard Skills)
- System Management(Hard Skills)
- Workload Planning(Soft Skills)
- Shipment Coordination(Hard Skills)
- Team Development(Soft Skills)
- Performance Management(Soft Skills)
8. Import and Export Supervisor, Heartland Customs Brokerage, Kansas City, MO
Job Summary:
- Plan and execute delivery of all Imports and Exports, meeting set target deadlines (Ocean and Air freight)
- Populating and controlling supporting documentation
- Supervision of the Import / Export team and assisting the European Distribution Logistical team
- Ensure compliance with all HMRC and International Trading Regulations, populating and controlling Customs clearance documentation
- Reporting of Operational abnormalities and close Liaison with external shipping lines to rectify problems and escalate any issues promptly
- Coordinate the deliveries of the web-based orders with the fulfillment controller
- Control of Invoices and delivery documentation is advised via Email
- Monitor and report on additional unplanned costs to Epson Telford and affiliates
- Monitor shipping lines for potential delays, reschedule and report
- Populate and control the inbound delivery schedule across all plants
- Comply with Official Regulations and Escalate any Irregularities
- Coordinating the Import and Export section to ensure the most Efficient Working Processes are utilised
- Negotiate and Obtain Authorisation for any Additional Costs, reporting any deviations, escalating issues to the supervisory team and EEB transport
- Liaise with the Planning team to schedule in planned and emergency shipments, both Air and Ocean
- Monitor and report on shipping line performance and report for the global bid
- Ensure all Paperwork is Accurate and Processed Correctly
- Develop the skill levels of all staff members through Performance Management, Development Training and Appraisals
- Deliver and implement the Expectations of 5S, aiming towards being the Worldwide N° 1 Epson Company
- Ensure Compliance and adherence to Epson Telford Limited Quality and Environmental Management and Health and Safety Policies and Procedures and all Statutory Legislation associated with these
Skills on Resume:
- Import Export(Hard Skills)
- Document Control(Hard Skills)
- Team Supervision(Soft Skills)
- Customs Compliance(Hard Skills)
- Issue Resolution(Soft Skills)
- Schedule Coordination(Hard Skills)
- Cost Management(Hard Skills)
- Staff Development(Soft Skills)
9. Import and Export Supervisor, Gulf Coast Trade Solutions, Mobile, AL
Job Summary:
- Create, implement, and maintain Internal Import and Export Policies and Procedures to apply to Nordson Medical sites
- Responsible for ensuring that import export specialists from other sites are up to date on training and certifications for the operations, areas, or business they are assigned to work at, and to conduct group training
- Perform all internal and external audits and perform required prior disclosures for all processes and supervise the efficient working of all external agents such as freight forwarders and customs brokers
- Responsible for maintaining the inventory control system and updating Annex 24, defining proper policies applicable to Nordson Medical sites
- Monitor Free Trade Agreements and Duty Reduction Programs (i.e., NAFTA, UEFTA, Duty Relief Program, Special permits, etc.) to ensure they are fully utilized and that legal requirements are met for Nordson Medical sites
- Coordinate and review the request with the Secretary of the Economy
- Responsible for requesting or reviewing follow-up to Rule 8
- Obtain, review, and oversee other sites that are obtaining and reviewing certificates of origin from vendors
- Supervise production line transfers to ensure that all customs compliance is met
- Obligations are met as well as any other special projects related to Customs and International trade topics
- Coordinate, review and supervise shipments with freight forwarders, customs brokers, and customers or suppliers at Nordson Medical sites
- Create processes and polices for providing information to customs brokers to complete import declarations
- Review and ensure that other sites are providing accurate information
- Ensure that the export classification of each item is current and maintain a database of classifications
- Audit those once a year for Nordson Medial sites established
Skills on Resume:
- Policy Development(Hard Skills)
- Staff Training(Soft Skills)
- Audit Management(Hard Skills)
- Inventory Control(Hard Skills)
- Trade Compliance(Hard Skills)
- Vendor Coordination(Soft Skills)
- Shipment Supervision(Hard Skills)
- Data Accuracy(Hard Skills)
10. Import and Export Supervisor, Mountain States Freight Services, Denver, CO
Job Summary:
- Ensure current HTS classifications and country of origin information
- Monitor and manage trade compliance recordkeeping
- Prepare and review requirements for government programs, Customs Trade Partnership against Terrorism (C-TPAT), AEO, FDA product code, etc for Nordson Medical sites
- Define the appropriate Standard Operating Procedures aligned to the AEO standard for all import and export activities
- Work proactively with departments to prevent trade disruptions
- Supervises and coordinates activities related to expediting the incoming shipments from carriers and/or forwarders and verifying the freight invoice against purchase terms with the vendor
- Proactively and promptly notify the Materials Manager of import and export conflicts
- Coordinates with Planning, Purchasing, Supply Chain Management and Finance to ensure proper and necessary customs documents are prepared for the customers or received from vendors
- Maintain subject matter expertise in all import and export operations and evaluate all Nordson Medical sites
- Interfaces with other internal departments to provide them guidance on best practices for import and export
- Monitor implementation of all department operations and ensure compliance with all regulations for the department and subsidiaries and adhere to all standards for import and export goods and establish all targets and streamline processes to incorporate all government regulations
- Design all compliance forms and templates and prepare required reports and maintain efficient import and export classification databases and ensure accuracy in the same and ensure compliance with all regulations
- Assist all Nordson Medical sites in import and export operations and implement trade agreement programs and maintain internal controls for the same
- Follow medical device manufacturing best practices (GMP, GDP, etc.), current Nordson Medical policies and procedures, ISO 13485, 21CFR Part 820 and other applicable regulations to ensure compliance with applicable customer and regulatory requirements
Skills on Resume:
- HTS Classification(Hard Skills)
- Recordkeeping Management(Hard Skills)
- Regulatory Compliance(Hard Skills)
- SOP Development(Hard Skills)
- Shipment Coordination(Hard Skills)
- Conflict Resolution(Soft Skills)
- Process Streamlining(Hard Skills)
- Standards Adherence(Hard Skills)