• Review and reconcile all management and financial reports for the department
• Review the profitability and growth of the department regularly with operations
• Work with operations to establish a business plan and goals for the department
• Develop and maintain excellent service to internal and external customers at all times
• Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to Customs and related regulatory groups
• Serve as an interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations
• Oversee or compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations
• Supervise the preparation of Customs Documentation prepared on the in-house systems of all assigned services staff
• Communicate with customs officials to obtain the release of incoming freight and resolve delays
• Oversee pre-alerts daily to determine whether freight is arriving as expected, and documents are received within the time standards specified
• Confirm arrival time with the carrier and the arrival of documents within one business day of freight arrival
• Ensure files and records are set up relevant to the consolidation, and contact the origin office for incomplete information

Skills: Report Reconciliation, Profitability Analysis, Business Planning, Customer Service, Customs Compliance, Duty Calculation, Documentation Supervision, Freight Coordination

• Provide written quotations as requested by customers, provide a copy of the quotation to the manager, and document customer profile information
• Coordinate timely clearance and delivery of imported cargo based on company and customer service commitment standards
• Communicate with customers to ensure proper handling of goods, and keep customers advised of changes in import regulations, tariffs and bonding requirements
• Examine documents including invoices, bills of lading, and shipping statements, to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations, and write procedures for the handling of each account
• Provides consultation to customers on the importation of goods through Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements and general industry expertise
• Oversee and monitor team performance - both quantity and quality -audit shipment documents, and conduct periodic client reviews to identify areas of concern in the clients’ export processes
• Communicate/escalate transaction problems or irregularities to the manager and assist in identifying solutions
• Train new staff in assigned duties
• Assess the progress of trainees and assign additional duties
• Conduct training courses and seminars for staff and clients in areas of shipping and export regulations and procedures
• Conduct annual performance reviews for direct reports and address employee performance problems promptly and directly by personnel policies
• Maintain a high level of expertise in all areas of breakbulk, import, or export areas, through self-study, as well as courses and seminars presented by the company and other approved sources, regular review of trade publications and attendance of all appropriate seminars in the assigned area

Skills: Quotation Preparation, Cargo Coordination, Customer Communication, Document Examination, Policy Development, Regulatory Consultation, Team Supervision, Staff Training

• Supervise the assigned team and manage the daily workload and performance
• Monitor performance, provide coaching and mentoring
• Manage the PDP process for the designated team, setting clear objectives in line with the organization's objectives
• Supporting individuals’ development and training requirements and conducting regular meetings to support the process and review progress
• Build and maintain expertise in the Kerry systems and processes used to prepare complete and accurate export documentation
• Deliver and drive solutions
• Assist in identifying and implementing improved ways of working on the Import/Export team
• Work with State and Federal Government agencies to support importing country document compliance
• Support creating and updating work instructions
• Handle shipment operations from A to Z
• Communicate with clients, agents, and vendors via phone and email
• Provide excellent customer service to clients and prepare daily and weekly shipment reports
• Thrive while working in a fast-paced environment, both individually and as part of a team

Skills: Team Supervision, Performance Coaching, Objective Setting, Staff Development, Export Documentation, Process Improvement, Shipment Operations, Customer Service

• Ensure all reports, data, and activities comply with Customs and BOI requirements
• Supervise to facilitate and conduct import-export activities according to the customs and BOI regulations
• Initiate to simulate the import/export model by combining the selection of transportation mode /Carrier choice / Customs brokers sourcing, especially the ex-work term for cost effectiveness
• Monitoring Customs - BOI formality process and liaising with internal PPT party and external party concerns such as customs broker or forwarder
• Conduct the  operation process to ensure that raw materials or machine information matches with the import entry declaration, correct the HS code declaration and align with the BOI-approved material and machine master list
• Monitor and oversee the day-to-day operations and handling of international shipments
• Assisting in the employee review and evaluation process as well as an active role in supervising, managing and developing employees in the division
• Supervise the team to solve operational problems and liaise with all relevant functions for a long-term solution
• Assisting in Import-Export Manager in to review and evaluation process as well as an active role in supervising and developing employees in the division

Skills: Customs Compliance, BOI Regulations, Import Export Operations, HS Code Management, Shipment Monitoring, Process Supervision, Problem Solving, Employee Development

• Responsible for supporting organizational effectiveness by providing leadership, coaching, and development for the team to drive process improvement and a best-in-class customer experience
• Oversees the team that works with importing and exporting material and aligning the business unit's buyers and freight forwarders
• Ensure proper material flow, process control, compliance, and communication to all points through international customers, distributors, freight forwarders, internal customers, plants or any representative of the Import Export transaction by serving as the primary point of contact regarding the process flow
• Provide overall direction to their group around achieving targeted KPI's continuous improvement initiatives
• Serve as a primary contact for internal and external customer escalations
• Effectively manage their direct reports' performance
• Drives a superior customer experience and fosters teamwork by engaging the team to embrace the continuous improvement mindset
• Responsible for foreign merchandise production, quota, customs documentation, and transportation
• Manage interactions with customs officials to work out delays and obtain the release of incoming freight
• Resolves problems and manages negotiations of freight handling agreements with foreign clients
• Analyzes and interprets export and import regulations and maintains current knowledge of changes in their respective region
• Review with department managers their trade compliance internal controls (procedures, work instructions, forms, checklists, and tools) to ensure they are current and compliant
• Work proactively with departments to prevent trade disruptions
• Monitor compliance activities and the effectiveness of internal controls
• Analyze transactions for which due diligence indicates potential risk, and determine whether due diligence has been satisfied

Skills: Team Leadership, Process Improvement, KPI Management, Customer Escalation, Trade Compliance, Customs Documentation, Freight Negotiation, Risk Analysis

• Experience handling the coordination of either import or export shipments or a combination of the two
• Support services management experience
• Knowledge of various Domestic and International transportation modes and transportation providers
• Knowledge of import and export regulations, domestic transportation modes, and pricing methodology
• Ability to establish priorities and proceed with objectives for self and staff
• Strong Knowledge of Export Documentation requirements
• Working knowledge of TSA and FMC regulations as they relate to Air and Ocean exports
• Domestic LTL and FTL pricing as well as Load tendering experience
• Knowledge of TSA security requirements and NVOCC operations
• Ability to handle and resolve recurring problems for staff
• Proficient in using MS Office Applications (Word, Excel)
• Excellent oral and written communication skills

Qualifications: BA in Economics with 8 years of Experience

• Prior Logistics, Shipping, and Warehouse Experience
• Prior experience in domestic and international shipments, Bills of Lading, Letters of Credit, and INCOTERMS
• Experience shipping in a manufacturing environment
• Possess strong computer skills including Microsoft Office, email, Carrier website, shipment routing, and ERP systems
• Proven track record of delivering results
• Must have strong leadership capability
• Self-starter with the ability to work and think independently, as well as within a team
• Experience working in and implementing Lean Manufacturing
• Possess excellent communication skills to maintain a professional attitude with all internal and external customers relating to this position

Qualifications: BS in Logistics and Transportation with 5 years of Experience

• Experience in a multidisciplinary high-tech company
• Knowledge and experience with trade agreements and Incoterms
• Experience with shipment optimizations 
• Vast knowledge and experience in Operation disciplines (Planning, Material, Purchasing, Manufacturing, Logistics, etc)
• Proven knowledge and experience in Import Export management roles
• Strong analytical capabilities and data management skills
• Must have strong presentation skills
• Ability to handle multiple tasks
• Ability to manage project constraints and risks
• Must have strong interpersonal skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Ability to proactively identify and resolve problems
• Excellent written and verbal communication

Qualifications: BA in Global Trade with 9 years of Experience

• Import and export transportation experience 
• Experience with international air/ocean shipping and a general understanding of domestic shipping (LTL, truckload, intermodal, drayage, etc.)
• Solid PC/Workstation skills, including Microsoft Word, Excel and Outlook
• Able to manage international air/ocean shipments for customers
• Knowledge of global logistics and the transportation industry as a whole
• Able to develop quotes in close coordination with carrier partners, sales, and customers
• Able to apply knowledge of international shipping laws and regulations
• Able to prepare the necessary documentation for each shipment
• Familiar with customs processes and know where to seek guidance
• Understanding of FMC regulations and IMO standards
• Familiarity with the current state of international markets and shipping to/from each country/region
• Excellent and verbal communication skills
• Sales and customer service experience 
• Ability to build rapport quickly and easily over the telephone

Qualifications: BA in International Business with 7 years of Experience

• Experience with and demonstrated understanding of international regulations, restrictions, applicable documents and their preparation including HTS classifications, valuation, country of origin, drawback claim process, CF28/29
• Experience with international shipping terms, foreign currencies, NAFTA, and CTPAT
• Experience with international air and surface carrier rate structures and service capabilities
• Experience with computerized routing software, including database management and file transfers between PC based and mainframe applications
• Strong computer skills in spreadsheet applications, word processing applications and PowerPoint
• Proficient in English, spoken and written
• Leadership skills to successfully manage and develop a team of professional individual contributors and execute projects timely manner
• Ability to make hard and fast decisions
• Proficient in the operation of international logistics 
• Familiar with import and export trade terms
• Able to read and write in English
• Professional user of SAP about Import Export Data from Material Master Module, Cost, BOMs, COO, HTS, Northbound, Southbound, Intercompany Shipments, and interphases files
• Knowledge in the Edicomex System

Qualifications: BS in Transportation Management with 8 years of Experience