• Administer the Warehouse running on SAP
• Maintain ESX VMware (2011 ESX on-prem, 2019 ESX leasing)
• Manage machine images, Windows shop aspect and local computing and workstation
• Supervise project setup, including implementation
• Support and day-to-day/BAU/interface with the business
• Invest in new projects/solutions, more or less remote (e.g., badge station)
• Work under the constraint of the existing system and in particular, T-System
• Responsible for operational management of the CRM system
• Manage all change requests relating to CRM, including detailing the request and coordinating with key stakeholders before implementation
• Design, develop and maintain business continuity plans
• Manage the development and implementation of ICT policies and procedures, systems and processes across RACR, in alignment with overall organisational policies and procedures and ICT best practice

Skills: SAP Administration, VMware Maintenance, Image Management, Project Setup, Business Support, CRM Management, Change Coordination, Policy Development

• Manage ICT systems to support the desired level of performance, including the design, development, and management of application software, integration points, system analysis, and end-user support
• Manage the relationship between service providers and the business including monitoring performance against agreed contracted deliverables and Service Level Agreements (SLA’s)
• Provide advice to internal and external stakeholders on functional and non-functional design and requirements, to ensure that current and future technology is scalable and fit for purpose
• Develop, implement, and report on ICT compliance audit and risk actions, procedures and practices
• Provide effective and efficient systems and processes that minimise the business’s exposure to risk in the information management environment
• Manage the lifecycle of ICT incidents and service requests to maintain system availability and integrity
• Deliver IT projects and changes in line with project management procedures and relevant information security policies and procedures
• Assist with the development and implementation of an updated IT Strategic Plan and Roadmap for the Group
• Ensuring that MIGA's IT Security and Governance are meeting regulatory requirements and functioning at the best practice level
• Oversee, research, and investigate existing technology operations and the expansion of current applications
• Recognise necessary network improvements and make suggestions to the National Manager
• Ensure that the Group's information systems operate according to internal standards, external agency standards and legal requirements (APRA, ASIC, etc.)

Skills: Systems Management, SLA Monitoring, Stakeholder Support, Compliance Audits, Risk Control, Incident Handling, Project Management, IT Governance

• Liaising with the Trust's ICT Suppliers and schools in the transition from server-based applications to the new cloud-based solution to ensure a smooth transition
• Monitoring and contract management of the Trust's three key ICT suppliers regarding MIS, Connectivity/VoIP and managed Service for compliance and performance once transition to each is complete
• Proactively investigating and evaluating new products or technologies that may be of use to the Trust, making recommendations
• Completing ICT audits for new schools joining the Trust and supporting to ensure a smooth transition
• Develop a strategic development plan for technology that will help the schools pursue their strategic ambitions and mitigate identified risks
• Providing 3rd Line Support for more complex incidents and requests
• Maintain a thorough overview of the technical staff's deployment, skillset, capability, capacity, and development needs across the schools
• Assure the efficiency and effectiveness of the Management Information Systems and other critical administrative systems within the schools
• Provide risk statuses of the IT infrastructure and equipment used
• Ensure that all legal and operational requirements are met on-site and off-site by developing and implementing effective backup strategies
• Implementing relevant health and safety procedures and ensuring that all school IT users follow the appropriate practice

Skills: Supplier Liaison, Contract Management, Tech Evaluation, ICT Audits, Strategic Planning, Third-Line Support, Staff Oversight, Risk Reporting

• Supporting all aspects of IT functionality across the organisation to ensure operational delivery
• Ensuring compliance with data management legislation and the security of company data including running regular checks on network and data security and conducting regular system audits
• Managing an Office 365 and Office Azure environment (creating users, managing permissions, resetting passwords, etc.)
• Troubleshoot hardware and software issues relating to IT as they arise including desktop computers, laptop computers, servers, tablets, mobile telephones, landline telephones, etc
• Configuring, repairing and upgrading IT devices (Windows and iOS)
• Developing and implementing an IT policy across the organisation
• Analysing organisational IT performance on an ongoing basis and partnering with key stakeholders to improve and update software and systems
• Overseeing major IT projects from a project management perspective including system updates, outages, upgrades and migrations
• Assessing 3rd party providers and developing test strategies for new hardware and software
• Managing and reporting on the allocated IT budget
• Designing and delivering IT-related training for staff

Skills: IT Support, Data Compliance, Office365 Management, Issue Troubleshooting, Device Configuration, IT Policy, Project Oversight, Budget Management

• Define and take ownership over the ICT Vision, Strategy and Roadmap for the Company
• Lead a virtual, nearshore, part-time ICT Team
• Manage all ICT Vendors
• Define, design, and implement the Asset Management capability for the Company
• Maintain and monitor the Asset Management function and underlying assets (virtual, physical, etc.) of the Company
• Supervise all the ICT Services (in Microsoft 365, GCP, Atlassian, Slack)
• Design and Develop missing ICT Capabilities
• Support the Head of IT Security with SOC implementation and monitoring of the ICT Domain
• Supervise the IT Help Desk service and support resolution of Tickets
• Provide on-site assistance on ICT matters in the Zug Office
• Ensure regulatory compliance (FINMA, Swiss Data Protection, etc.) for the ICT Domain
• Pick up additional IT Security-related tasks and topics under control from the Head of IT Security
• Maintain the Local NAS Server within the Swiss Office
• Accountable for the ICT equipment, services, standards, and controls within both the Swiss and Hungarian offices
• Define and take ownership over the Home Office Infrastructure and Remote Production Access Infrastructure of the Company

Skills: ICT Strategy, Team Leadership, Vendor Management, Asset Management, Service Supervision, Capability Development, Security Support, Compliance Oversight

• Identify contract IT requirements and arrange for the same to be purchased
• Set up contract IT (network, PC’s, printers, etc)
• Allocate IT and ensure users are familiar with its use and their responsibilities
• Implement the company IT policy
• Advise the Client on the integration of a CAFM system into their Enterprise system
• Develop SharePoint forms and plan integrations to the company softwares
• Liaise with the CAFM provider and the Client and oversee the integration
• Test the functionality of the CAFM system and identify and advise on any bugs
• Advise the client on the linked requirements to enable handheld devices to be linked to the CAFM system
• Advise on the purchase of handheld devices
• Work closely with the CAFM Manager to ensure the full functionality of the system
• Work closely with service stream managers to identify any technologies that may assist them or enable Service Providers to operate more efficiently
• Test and set up IOT devices to monitor energy and utility consumption
• Provide ICT training to colleagues
• Develop templates and complex spreadsheets
• Attend client and internal meetings
• Identify and manage risks

Skills: IT Procurement, System Setup, User Training, Policy Implementation, CAFM Integration, SharePoint Development, IOT Setup, Risk Management

• Set up the ICT departments and determine the resource requirements (staff, Hardware, and software) for each country
• Ensure the ICT infrastructure complies with the relevant in-country and international laws and guidelines
• Implement the Data Protection Act, Privacy Act, and all other relevant Data Protection and Privacy laws in place in the respective jurisdictions
• Define specifications for hardware and software for all countries s/he supports
• Offer guidance and support for the installation of computer hardware, computer software, and operating systems
• Provide support for the outsourced Core Banking Platform, Umba App, and all peripheral systems (Accounting, IFRS 9, etc.)
• Manage all ICT projects across the respective countries and ensure the change is managed successfully both from a technical and a people's angle
• Logging any malfunctions of the ICT systems with the group Engineering team for urgent resolution and advising customers on how to troubleshoot application malfunctions
• Ensure all user problems and queries are documented and maintained the same in a database for follow-ups and data mining for continuous improvement
• Ensuring there is an appropriate Disaster Recovery plan in place for each country and ensuring they are regularly tested

Skills: ICT Setup, Legal Compliance, Data Protection, Hardware Specification, Installation Support, Platform Support, Project Management, Disaster Recovery

• Defining user ICT standards and security measures
• Affecting preventive and corrective maintenance through scheduled maintenance schedules and responses in line with the agreed TATs 
• Draft and implement the Information Security Policy and procedures, as well as the Data Protection Policy and Procedures
• Ensure measures are in place to enhance the confidentiality, integrity, and availability of the Bank's information
• Ensure that regular systems upgrades including system software upgrades, are effected for optimum performance
• Work with the group Engineering and product teams to provide critical inputs for system upgrades, new peripheral systems, and new products
• Identify and propose new partnerships that will add value to the existing systems and products and improve competitive advantage
• Define and set up the appropriate communication infrastructure to aid communication within the Bank and with external parties within the set boundaries and in compliance with the Information Security Policy
• Assume the superuser role for all Umba systems and provide training and guidance for all Umba systems to users

Skills: ICT Standards, System Maintenance, Security Policy, Data Confidentiality, System Upgrades, Product Input, Partnership Development, User Training

• Lead, identify, evaluate, and deploy equipment/solutions (including ERP, CRM, office automation tool, digital and mobility solutions)
• Improve the business operations, in compliance and collaboration with the Group ICT governance framework, strategies and policies
• Coordinate, communicate and work with academic and corporate units for the support and maintenance of IT services 
• Ensure the deliverables fulfill the business requirements and achieve the committed timelines
• Lead business analysis and define solution architecture design and integration with different external systems
• Liaise and negotiate with vendors or suppliers on quotations for the setup, implementation, and maintenance of IT hardware and software
• Stay up to date to propose new value-adding technologies for improving internal operational efficiency and driving innovation to internal and external users
• Lead responsibility to manage a range of ICT business improvement projects, ensuring the North West HHS achieves the best value for money outcomes for ICT investment
• Ensure the successful completion of projects within agreed timeframes, budget and quality standards
• Directly coordinate/manage the delivery of simultaneous projects
• Provide advice and guidance on ICT matters to North West Hospital and Health Services stakeholders
• Critically analyse and interpret data and information that underpins policy and strategy development, health service planning and performance monitoring

Skills: Solution Deployment, Business Improvement, IT Coordination, Project Delivery, Solution Design, Vendor Negotiation, Tech Innovation, Data Analysis

• Leads, manages, and mentors a team of 4 to 6 engineers, designers, and project managers to deliver projects on a timely basis
• Develops policy and implements strategy for short-term results (1 year or less)
• Primarily responsible for managing, retaining, and developing staff members
• Identifies and staffs projects either directly or through Project Managers
• Acts as a primary relationship manager for a select group of clients
• Monitors the status of projects through the Project Managers
• Engages in the performance management cycle for direct reports
• Responsible for the project billings of the team
• Responsible for the financial performance of the projects that they invoice for
• Develops proposals and pricing
• Achieves financial/operational targets aligned with divisional results

Skills: Team Leadership, Strategy Development, Staff Management, Project Staffing, Client Relations, Project Monitoring, Performance Review, Financial Oversight

• Working experience in the ICT industry 
• Possesses strong influence and negotiation skills 
• Ability to make decisions quickly
• Ability to build and maintain strategic relationships
• Ability to manage conflict and negotiate outcomes
• Ability to work in a fast-paced and complex work environment 
• Excellent time management, organization and prioritization skills
• Ability to work on multiple tasks at any one time
• Ability to interact at all levels including technical, Management and Senior Leadership
• Ability to develop and present high-impact messages to senior-level management, both internal and external 
• Strong Service Management knowledge
• Experience in an ICT environment, high-level understanding of various technology platforms and services
• Demonstrated ability to interpret operational analysis and trends
• Strong stakeholder management expertise
• Able to drive process improvement across a diverse and heavily matrixed organization

Qualifications: BA in Management Information Systems with 7 years of Experience

• Strong systems and digital technology background with strong leadership skills
• Experience working in ICT in a large, listed company, with global operations, an offshore and outsourcing team
• Understanding of and experience in effective change management
• Proven relationship management skills, including the ability to influence across multiple levels and business units and divisions
• Demonstrated track record in driving transformational change and business systems implementation
• Strong commercial acumen and managing to a strict annual budget
• Previous experience in ICT project management
• Demonstrated understanding of Systems Network Engineering, telecommunications, Data Centres, Infrastructure and complex large data storage
• Experience with systems administration, business intelligence, security and cloud-based solutions
• Strong technical ability across Windows Infrastructure, Networks and Hardware services including experience with Windows 365
• Well-developed written, verbal, and interpersonal communication skills
• Ability to persuade, negotiate and resolve conflict

Qualifications: BA in Technology Management with 8 years of Experience

• Experience with security and compliance in cloud computing environments
• Experience in the provision of ICT services including provision, support and renewal of ICT Infrastructure and applications
• Knowledge and experience in managing IT staff
• Effective problem-solving capacity
• Demonstrated ability to lead projects and work independently
• Ability to collaborate with partners, deliver cross-group projects, and drive change
• Excellent communication and interpersonal skills
• Ability to engage effectively with a wide range of stakeholders
• Ability to prioritise and manage competing demands
• Understanding of the organisation's values and mission

Qualifications: BS in Information Systems with 4 years of Experience

• Proven experience as an IT Manager or a similar level managerial position
• Working experience in ICT in medium/large professional services organisations with proven business and management skills
• Demonstrated experience in developing and delivering ICT strategic plans
• Proven commercial management ability including financial management, vendor, and contract management
• Must demonstrate innovation and creativity
• Must demonstrate experience in working from a Shared Service Centre
• Must have the ability to explain technical issues to end-users in "layman's" language
• Strong organizational skills, interpersonal skills, and a positive attitude
• Strong verbal and written communication skills
• Proven skills related to the position
• Ability to delegate tasks and supervise others
• Great multi-tasking abilities and attention to detail

Qualifications: BS in Data Science with 7 years of Experience

• Highly developed leadership and people management/engagement/motivation capabilities, including developing high-performing, sustainable teams and culture, driving performance and behavioural outcomes through others
• Exceptional project management skills in delivering IT applications and infrastructure according to an agreed roadmap, within timelines and scope and managing the project portfolio
• In-depth technical experience across a range of technology platforms
• Able to manage ICT operations against budget
• Ability to support cross-functional, interdisciplinary teams
• Ability to act calmly and competently in high-pressure situations
• Sound experience in cybersecurity and ISO 27001
• Experience in ERP implementation projects in the automotive or manufacturing industries
• Extensive experience in the ICT Environment
• Professional and comfortable communication with Management and customer-employee
• Ability and willingness to jump between multiple tasks and deliverables
• Experience working in the ICT Environment
• Understanding the advantages of blockchain, crypto, and tokenization
• High degree of fluency in English, German 

Qualifications: BA in Business Information Systems with 9 years of Experience

• Demonstrated technical ICT expertise, problem-solving capability, and high standard of self-management in a changing and complex environment
• Demonstrated experience with planning and delivery of ICT projects and changes, ensuring systems are fit for purpose
• A high standard of written and oral communication skills
• Ability to interact with and influence a range of stakeholders at all levels
• Proven ability to apply a commercial and risk focus, multitask, and innovative ideas 
• Comfortable working in a fast-paced environment
• Experience with developing system and infrastructure diagrams
• Experience in leading and deploying successful global/regional rollout of ERP, CRM, digital, mobility or IoT solutions (software, hardware and infrastructure) in on-premise or Cloud environment
• Knowledge in robotic process automation (RPA), office automation tools, cybersecurity, multi-cloud deployment, Windows / Linux products
• Working knowledge of HK and China Cybersecurity laws, and GDPR
• Excellent command of both English and Chinese

Qualifications: BA in Organizational Leadership with 6 years of Experience

• Strong working knowledge of English (spoken and written)
• People management experience in an IS context in a developing country
• Experience designing QLIK solutions
• Experience using and managing ODK
• Experience in server management (e.g., ODK aggregate server, QlikView server, user management)
• Experience in training/mentoring/coaching staff
• Ability to manage project implementation
• Good numerical, report writing and administration skills
• Able to take the initiative in project decisions
• Able to enforce procedures
• Able to set clear objectives

Qualifications: BS in Cloud Computing with 4 years of Experience

• Proven track record of working in IT operations and IT front-line support roles
• Able to manage Office 365 environments including user management, SharePoint, Email, Permissions, Security, Backups, Licences and Teams
• Sound knowledge of operating systems (Windows and iOS)
• Experience in large-scale device rollouts and device management, including servers, laptops, desktops, iPads and mobile phones
• Experience in switching and cabling in a network environment
• Experience in WiFi management
• Experience in the use of WordPress
• Experience with cloud telephony
• Experience in Windows servers (users, groups, printing, shared internet, network files and policies)
• Strong knowledge and experience in antivirus and threat protection
• In-depth knowledge of current data protection and security legislation
• Strong interpersonal and communication skills and the organisational skills to prioritise a workload, multitasking effectively
• Strong project management skills
• Confidence in training staff in the use of IT software and hardware

Qualifications: BA in Digital Transformation with 7 years of Experience

• Capacity to analyse and to solve (complex) problems 
• Broad knowledge in ICT (Infrastructure and Application)
• Experience in Project leadership 
• Experience in first- and second-line IT support
• Office 365 administration experience including knowledge of SharePoint Online, OneDrive for Business, Exchange Online, Skype for Business Online
• Working experience in Microsoft Intune 
• Working experience in Windows Server 2008/2012/2012 R2/2016 administration
• Working experience in Networking 
• Familiarity with TCP/IP, DHCP and DNS
• Experience of Mimecast Unified Email Management
• Experience of working within the ITIL framework
• Experience with ITSM systems
• Proven leadership skills to inspire and develop team members and drive a performance improvement culture
• Significant experience and success in managing an ICT Project and Resource Management function, its programmes, and projects
• Extensive knowledge of how ICT can be used to drive change and improve the delivery of services
• High level of communication and presentation skills, oral and written
• Ability to advise on complex technical issues to non-technical audiences

Qualifications: BS in Electronics and Communication Engineering with 9 years of Experience

• Proven experience as an IT Manager, or similar role
• Must have ITIL Foundation certification
• Good knowledge of business processes within 3PL / Logistics sector
• Good practical knowledge of computer systems (hardware and software), cloud / physical infrastructure and networks
• Proven experience in managing 3rd party supplier management
• Proven experience of continuous improvement and process refinement
• Good problem-solving skills and techniques
• People management and leadership experience
• Proven ability to work in a high-pressure, deadline-driven environment
• Excellent communication skills and budget management skills
• Must have IT Project Management skills

Qualifications: BA in ICT and Business with 6 years of Experience