Job Summary:

• Manages a caseload of patients 
• Educates patients/families regarding their diagnosis(es), disease progression
• Engages patients and families in goals of care conversations
• Assists in the completion of advance directives
• Shares advance directives with other providers involved in the patient's care
• Works with the patient's provider(s) to manage symptoms
• Coordinates with other disciplines - social workers, home health aides, therapy
• Meets routinely with the palliative care program physician to review each patient and presents recommendations to the patient's community physician

Skills on Resume:

• Case Management (Hard Skills)
• Patient Education (Soft Skills)
• Care Conversations (Soft Skills)
• Advance Directives (Hard Skills)
• Document Sharing (Hard Skills)
• Symptom Management (Hard Skills)
• Team Coordination (Soft Skills)
• Case Presentation (Soft Skills)

Job Summary:

• Providing non-medical tasks to clients, which are outlined in the client care plan
• Serving as a guide as well as actively assisting the Homecare Aide when dealing with various clients, such as personal care, bathing, toileting, dressing, transfers, ambulation, and positioning
• Facilitating and ensuring that lines of communication are maintained between the client, the client’s homecare assistant, and the Homecare Supervisor
• Effectively and expediently communicated client changes to Homecare Supervisors
• Serves as an on-site problem-solver with both the homecare assistant and the client
• Functions as an all-inclusive reporter to the Homecare Administration
• Participates in team meetings to discuss client and program issues
• Assisting with clerical tasks such as payroll entry, filing, orientations, processing various types of applications, and contacting both clients and homecare assistants

Skills on Resume:

Care Plan Support (Hard Skills)

Personal Care Assist (Hard Skills)

Communication Facilitation (Soft Skills)

Change Reporting (Hard Skills)

Onsite Problem-Solving (Soft Skills)

Admin Reporting (Hard Skills)

Team Collaboration (Soft Skills)

Clerical Assistance (Hard Skills)

Job Summary:

• Responsible for coordinating eligibility and authorizations for home care and hospice services for managed care patients, which includes establishing and maintaining the patient’s plan of care, establishing and maintaining positive relationships with managed care customers and related referral sources.
• Verifies insurance coverage and obtains initial authorizations for services and seeks re-authorization for ongoing and additional services.
• Works with the Director of Nursing and staff clinicians to gather, collate, and report patient care summary information to managed care Case Managers with other insurances.
• Maintains a comprehensive working knowledge of managed care contractual relationships and ensures that patients are admitted and services are delivered following contract provisions.
• Works with members of the billing team to ensure that managed care customers are billed according to Case Manager Agreements.
• Establishes and maintains positive working relationships with current and potential managed care customers.
• Promptly responds to managed care customers’ requests and concerns.
• Assists in building community, customer, payer, and patient perceptions of Excell Home Care & Hospice as a high-quality provider of services.
• Maintains a comprehensive working knowledge in the field of managed care and shares information with appropriate organization personnel.

Skills on Resume:

• Eligibility Coordination (Hard Skills)
• Insurance Verification (Hard Skills)
• Authorization Management (Hard Skills)
• Care Plan Maintenance (Hard Skills)
• Relationship Building (Soft Skills)
• Billing Coordination (Hard Skills)
• Customer Response (Soft Skills)
• Industry Knowledge (Hard Skills)

Job Summary:

• Builds strong relationships and cultivates referral opportunities with businesses and individuals serving the geriatric community with a focus on growing Personal Care Assistant (PCA) services.
• Provides day-to-day account management support through continual contact with referral sources.
• Oversees lead management and tracking of new and existing referral sources.
• Identifies and attracts prospective customers, engaging with them directly in their communities through education on the benefits of PCA.
• Links qualified PCA eligible customers with an MLTC plan.
• Develops annual account plans, including reviewing account plans throughout the year to monitor progress against goals and the execution of account strategies.                
• Collaborates with internal stakeholders on pitches and promotional materials.
• Maintains a pulse on local market conditions and potential referral sources.                  
• Profiles referral sources and identifies key opportunities to partner with new and existing customers that meet the goals of both enterprises.
• Identifies opportunities and participates in the strategy development of new and/or enhanced business opportunities designed to meet/or exceed sales targets and support customer outcomes goals.
• Identifies and makes recommendations for improving service quality and the customer experience.                
• Participates in the planning and implementation of such improvements.

Skills on Resume:

• Relationship Building (Soft Skills)
• Account Management (Hard Skills)
• Lead Tracking (Hard Skills)
• Customer Engagement (Soft Skills)
• Plan Linking (Hard Skills)
• Account Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Market Analysis (Hard Skills)

Job Summary:

• Inspect the property for cleanliness to ensure the highest standards are maintained
• Communicate the needs of the cabin to the supervisor/dispatcher
• Deliver service to cabin owners and guests
• Daily activities require in-field work
• Incorporates sales model, account development, sales training, and customer relationship management tools when planning for and meeting with assigned referral sources.
• Keeps up to date on the latest health care, regional, and channel issues and trends through networking, professional memberships, and select journal reading.               
• Synthesizes trends and determines application and integration into account development strategies.                  
• Shares information with VNS Health leadership.

Skills on Resume:

• Property Inspection (Hard Skills)
• Needs Communication (Soft Skills)
• Customer Service (Soft Skills)
• Field Work (Hard Skills)
• Sales Integration (Hard Skills)
• Industry Awareness (Hard Skills)
• Trend Analysis (Hard Skills)
• Info Sharing (Soft Skills)