Job Summary: 

• Conduct staff supervision and management of the daily operations for the facility
• Identify open positions and/or staffing needs timely and appropriate manner
• Take part in the candidate identification and interview process for staffing needs
• Articulate the company philosophy to staff
• Provide staff training and in-service
• Proactively identify employee and client needs to create strategic and time-sensitive planning to meet all needs.
• Access proper resources to assist in training/implementation needs identified
• Promote and foster interdisciplinary communication and collaboration to ensure clinical goals and objectives are achieved
• Provide regular, consistent, and objective feedback to staff regarding expectations and performance
• Enforces the competence of staff through oversight of annual performance appraisals and ongoing competency assessment activities

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Resource Management (Hard Skills)
• Candidate Interviewing (Hard Skills)
• Staff Training (Hard Skills)
• Strategic Planning (Soft Skills)
• Team Collaboration (Soft Skills)
• Performance Feedback (Soft Skills)
• Competency Assessment (Hard Skills)

Job Summary: 

• Ensure all staff adhere to professional standards, polices, and procedures, federal, state, and local requirements
• Coordinate the program schedule and ensure the presence of a sufficient number of qualified and competent persons to provide treatment services
• Responsible for establishing operational targets and monitoring thereof
• Maintain confidentiality of current and former client information and ensure that all staff and clients are compliant with confidentiality policies and HIPAA laws
• Work with UR, Accounting, and staff to coordinate client transfers
• Participates and oversees the operating plan that includes facility goals and objectives for the organization
• Maintains current, through knowledge of trends and developments in the field of chemical dependency
• Review whether facility or equipment problems are adequately addressed and delegate maintenance, repair, and cleaning activities
• Work well under tight deadlines and responds to rapidly changing demands, and fulfills efficient follow-ups
• Participate in the development of financial goals and strategic planning

Skills on Resume: 

• Compliance Adherence (Hard Skills)
• Program Coordination (Hard Skills)
• Operational Monitoring (Hard Skills)
• Confidentiality Management (Hard Skills)
• Client Transfer Coordination (Hard Skills)
• Strategic Planning (Soft Skills)
• Facility Maintenance (Hard Skills)
• Deadline Management (Soft Skills)

Job Summary: 

• Oversee compliance and regulatory requirements
• Maintain open and ongoing communication with upper management to ensure client, staff, and facility needs are met
• Ensure resident compliance with facility rules and safety throughout their stay
• Address resident issues and enforce behavioral expectations
• Interact with clients following the goals and interventions outlined in their respective treatment plans and specific needs
• Handle queries from the staff and clients
• Assess clients throughout their stay to determine the client's responses to care and when there are significant changes in the client's condition
• Discuss treatment options and step-downs with clients
• Take responsibility for de-escalating clients in crisis
• Check patients out and handle payments, and re-bookings

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Communication (Soft Skills)
• Resident Safety (Hard Skills)
• Behavioral Enforcement (Soft Skills)
• Client Interaction (Soft Skills)
• Client Assessment (Hard Skills)
• Treatment Discussion (Soft Skills)
• Crisis De-escalation (Soft Skills)

Job Summary: 

• Link and regular liaison between the regional medical team.
• Effective communication and timely management of tele-medical services.
• Response and problem-solving throughout the day.
• Support the team of physician case managers with their duties.
• Governance, technical support, and guidance to ensure undisturbed services and case management.
• Coordinate consultations, tests, and bookings for patients
• Take responsibility for responding to patient emails
• Research, identify, and document primary care physicians’, dentists’, and specialists’ information into the department database to ensure accurate material is available to clients and members
• Learn and develop a basic understanding of the department's information system
• Research members’ questions and answers, validate resources for information collection, and follow established policies and procedures

Skills on Resume: 

• Medical Liaison (Soft Skills)
• Telemedicine Management (Hard Skills)
• Problem Solving (Soft Skills)
• Case Management Support (Soft Skills)
• Technical Support (Hard Skills)
• Consultation Coordination (Hard Skills)
• Database Management (Hard Skills)
• Resource Validation (Hard Skills)

Job Summary: 

• Review requests for access to healthcare from customers, ensure the requests are covered according to policy, and issue Authorization Letters to confirm coverage or denial of coverage.
• Ensure that appropriate healthcare providers are assigned to each case.
• Use and update internal systems to manage requests for access to healthcare.
• Communicate with internal and external stakeholders throughout the Authorisation process.
• Maintain the confidentiality of customer information at all times
• Liaise with medical colleagues to ensure seamless case handling and documentation.
• Make healthcare appointments at the request of the customers
• Assist in administrative duties such as faxing, scanning, medical messages, booking appointments, etc
• Provide an exceptional patient experience
• Answer phone calls and deal with client requests

Skills on Resume: 

• Request Review (Hard Skills)
• Healthcare Coordination (Hard Skills)
• System Management (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Confidentiality Maintenance (Hard Skills)
• Case Liaison (Soft Skills)
• Appointment Scheduling (Hard Skills)
• Client Support (Soft Skills)

Job Summary: 

• Partner with the CEO on short- and long-term planning.
• Lead and direct the local administrative, clinical, financial, and employee relations functions, as well as implement and enforce compliance with company policies.
• Maintain an effective organizational team and motivate staff to accomplish mission-critical operations and objectives. 
• Resolve issues quickly and effectively - seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems practically and healthily
• Ensure that the team is healthy, functional, and cohesive.
• Provide overall management for DBHDA and Medicaid-funded programs, behavioral health benefits, and related programs.
• Review, analyze, maintain, communicate, and improve the policies related to the array of behavioral health services.
• Develop and monitor policies and procedures to meet compliance, State, Federal, and accreditation requirements.
• Ensure that everyone is truly following and adhering to Epic Health Partners’ core processes and operating system with consistency.
• Demonstrate effective project management and continuous improvement skills, using both skills to evolve and transform the core processes.

Skills on Resume: 

• Strategic Planning (Soft Skills)
• Leadership (Soft Skills)
• Team Motivation (Soft Skills)
• Conflict Resolution (Soft Skills)
• Team Cohesion (Soft Skills)
• Program Management (Hard Skills)
• Policy Development (Hard Skills)
• Project Management (Hard Skills)

Job Summary: 

• Implement evidence-based practices for clinical quality assurance.  
• Demonstrate measured outcomes to management and external stakeholders related to processes, marketing, and clinical effectiveness. 
• Represent the agency to external stakeholders, including other state agencies, provider groups, and professional boards, demonstrating efficient knowledge of programs and services offered.  
• Manage office hours and resource needs as they relate to program and organizational functionality. 
• Lead and participate in staff meetings as scheduled. 
• Take responsibility for mediating professional disagreements.
• Participate in Epic Health Partners marketing activities.
• Participate in recruiting, interviewing, and hiring processes.
• Support employee relations and efforts to create and maintain a healthy, positive, and productive workplace.
• Ensure and develop fair and consistent internal staffing, advancement, and compensation structures.

Skills on Resume: 

• Quality Assurance (Hard Skills)
• Outcome Measurement (Hard Skills)
• External Representation (Soft Skills)
• Resource Management (Hard Skills)
• Staff Leadership (Soft Skills)
• Conflict Mediation (Soft Skills)
• Marketing Participation (Soft Skills)
• Recruitment Support (Soft Skills)

Job Summary: 

• Strive to consistently monitor and improve quality and efficient service delivery. 
• Organize, direct, and integrate practices to assure continued compliance with applicable State and Federal laws governing services
• Participate in site review by State, Federal, or other regulatory agencies.
• Take responsibility for the oversight of agency training and supervision  
• Execute the strategic plan, achieve or exceed planned P&L objectives.
• Own the organizational scorecard and leverage it to proactively identify issues.
• Monitor utilization of service authorizations from Managed Care Organizations for service delivery.
• Compile and report weekly revenue by program. 
• Audit and report weekly payroll expenditures. 
• Track budget and financials weekly, monthly, and quarterly. 

Skills on Resume: 

• Service Improvement (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Site Review (Hard Skills)
• Training Oversight (Hard Skills)
• Strategic Execution (Soft Skills)
• Scorecard Management (Hard Skills)
• Utilization Monitoring (Hard Skills)
• Financial Tracking (Hard Skills)

Job Summary: 

• Monitor monthly purchase orders.
• Manage program expenditures to include salaries and operational expenses. 
• Convey the purpose and importance of the corporate vision and mission.
• Provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
• Maintain the perseverance to drive and sustain the changes that occur at Epic Health Partners, while being resilient and flexible, and inspiring and motivating the team.
• Link department, team, and individual initiatives to those of Epic Health Partners.
• Constantly communicate with the team, open to opinions and feedback from team members, and follow through on commitments.
• Create a work environment in which people can perform to the best of their abilities.
• Measure staff satisfaction with services and organizational performance and identify areas for improvement. 
• Maintain a constant focus on efforts to improve performance, quality, and efficiency of work processes and behavioral services provided. 
• Maintain an effective working and interpersonal relationship with colleagues, administrative personnel, community resource partners, and patients to achieve maximum operational effectiveness and customer satisfaction.

Skills on Resume: 

• Purchase Monitoring (Hard Skills)
• Expenditure Management (Hard Skills)
• Vision Communication (Soft Skills)
• Goal Direction (Soft Skills)
• Change Management (Soft Skills)
• Team Alignment (Soft Skills)
• Team Communication (Soft Skills)
• Performance Improvement (Hard Skills)