HEALTH CARE COORDINATOR SKILLS, EXPERIENCES, AND JOB REQUIREMENTS

Published: Apr 28, 2025 - The Health Care Coordinator manages resident care in retirement communities and supports individuals with dementia through personalized approaches. This role requires strong collaboration, regulatory compliance, organizational skills, and proficiency in Microsoft Office. The coordinator ensures community representation and high standards of care and communication.

Essential Hard and Soft Skills for a Health Care Coordinator Resume
  • Care Planning
  • Detailed Documentation
  • Service Navigation
  • Discharge Planning
  • Treatment Monitoring
  • Patient Scheduling
  • Appointment Coordination
  • Insurance Verification
  • Health Monitoring
  • Quality Management
  • Client Liaison
  • Patient Advocacy
  • Team Collaboration
  • Outbound Communication
  • Inbound Support
  • Critical Thinking
  • Department Liaison
  • Customer Service
  • Clinical Collaboration
  • Provider Relations

Summary of Health Care Coordinator Knowledge and Qualifications on Resume

1. BA in Public Health with 2 years of Experience

  • Experience in assisted living, home health or long-term care industries
  • Previous working experience as a Licensed Nurse
  • Demonstrate competence in assessment skills, injections/medication administration, follow-up and triage
  • Deep understanding of office procedures and health care 
  • Able to work under time pressures and manage multiple demands simultaneously
  • Must possess above-average human relations, customer service, problem-solving, and organizational skills
  • Experience working in a medical environment, a customer or member service call center, with emphasis on appointment scheduling
  • Proficiency in word processing and computer skills (Office, Excel)
  • Must have strong verbal and written communication skills
  • Self-motivated and flexible, with a willingness to participate in an on-call system 

2. BA in Nursing Administration with 3 years of Experience

  • Demonstrate sufficient knowledge and understanding of human behavior and child development theories
  • Detailed understanding of Windows environment and/or Electronic Health Records systems
  • Demonstrate exceptional written and verbal communication skills
  • Experience using the Composite Health Care System (CHCS)
  • Extremely well organised, excellent planning and prioritising ability with high attention to detail
  • Excellent communication skills with previous experience in delivering outstanding customer service
  • Previous use of a scheduling / HR/recording system 
  • Good computer skills, including proficient use of MS Office, the ability to produce reports and good computer systems
  • Ability to work in a fast-paced, dynamic work environment
  • Ability to work collaboratively with a team
  • Must be able to handle confidential patient information with absolute discretion and sound judgment

3. BA in Gerontology with 6 years of Experience

  • Health care management experience in retirement communities
  • Previous experience managing six people or more
  • Experience in working with persons with dementia including leading groups, creating social interactions, and assisting with ADLs
  • Experience assessing resident needs and developing approaches to reduce discomfort / enhance daily well-being
  • Must be able to relate professionally and positively to community staff and to work cooperatively with associates of all levels 
  • Able to represent the community’s residents and resident care program in the local community
  • Experience in direct management in providing long-term care
  • Able to meet state regulatory requirements
  • Demonstrated abilities in organization and effective interpersonal skills
  • Good interpersonal skills to interact effectively with co-workers, department staff and referring providers
  • Strong computer skills with specific knowledge of Microsoft Office, such as Word, Excel and PowerPoint
  • Strong verbal and written communication skills and sound judgement
  • Ability to methodically record data with a very high level of accuracy