Job Summary:

• Implementing terminal process improvements across all terminals
• Owning general terminal processes like return flows and roller cages
• Ensuring daily operations run smoothly, efficiently, and always with high quality
• Manage flows between Budbee's Terminals, Merchants, Couriers, and Drivers, together with the Inbound/Outbound team
• Collaborate within terminal processes and teams.
• Working with terminals close to the Regional Terminal Manager and the local Terminal managers
• Management and optimisation of all OCC systems/applications.
• Coordinating the activity of internal and external stakeholders in support of the daily operation.
• Liaison with airport ATC authorities (including MAG, NATS, Eurocontrol).
• Providing support and coverage for guide and coordinator needs in other cities

Skills on Resume: 

• Process Improvement (Hard Skills)
• Terminal Operations (Hard Skills)
• Flow Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Stakeholder Coordination (Soft Skills)
• OCC Management (Hard Skills)
• Air Traffic Liaison (Hard Skills)
• City Coverage (Soft Skills)

Job Summary:

• Interpreting the Global Scheduling strategy and providing direction to Central Operations team for strategy execution
• Create and coordinate workflows (e.g. ticket collection, material distribution, guest check-in), plan and execute Guide & Coordinator performance evaluations and coaching
• Managing the day-to-day operations and post-tour reconciliation
• Develop and maintain all relevant guide& coordinator documentation
• Improving the quality of candidates and increasing retention through salary/rate and growth progression opportunities, coaching, and varied workload
• Interpreting and applying the Global Engagement strategy
• Support Workflow for Central Operations Team where volume requires, and where the Ground Operations team have resources available (particularly low season or large purchases)
• Assist the Operations team with guiding switching escalations, helping to find resources or addressing and escalating persistent non-compliance with procedures.
• Guide Invoicing and Cash & Ticket distribution and tracking, as well as any other expenses needed to run daily operations
• Suggest tour revisions or contract revisions to City manager
• Provide support for Coordination services in case of emergency/need/high flux

Skills on Resume: 

• Strategy Execution (Hard Skills)
• Workflow Coordination (Hard Skills)
• Operations Management (Hard Skills)
• Documentation Management (Hard Skills)
• Talent Retention (Soft Skills)
• Engagement Strategy (Soft Skills)
• Escalation Handling (Soft Skills)
• Emergency Support (Soft Skills)

Job Summary:

• Report to the Head of Flight Operations and be responsible for the Ground Operations, Ramp and Handling departments and a small team.
• Responsible for meeting all regulatory requirements as well as commercial targets and company KPI’s.
• Oversight of the company OCC, ensuring that the Company operates within the parameters of its Air Operators Certificate (AOC) and Operations Manual.
• Maintenance and promotion of departmental procedures to meet regulatory requirements.
• Monitoring the safe performance of in-house ground-handling personnel and contracted Ground Handling agents.
• Recruitment, training, management, administration, and welfare of all OCC staff.
• Evaluating commercial opportunities, investigating deficiencies in service delivery and managing on-time performance.
• Ensuring compliance with all Flight Time Limitations and fatigue management requirements.
• Reporting any crew duty violations within mandatory timeframes.
• Oversight of Crew roster production, training planning and crew control.
• Oversight and maintenance of the Ground Operations Procedures and Departmental Compliance Controls in accordance with the Management System.
• Monitoring OCC staff performance through coaching and development.

Skills on Resume: 

• Team Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• OCC Oversight (Hard Skills)
• Procedure Development (Hard Skills)
• Safety Monitoring (Hard Skills)
• Staff Training (Soft Skills)
• Performance Evaluation (Soft Skills)
• Fatigue Management (Hard Skills)