GREETER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: May 08, 2025 - The Greeter effectively communicates with employees and guests, maintaining a friendly, courteous, and service-oriented manner. This position excels in multitasking, prioritizing departmental tasks, and ensuring deadlines are met while maintaining regular attendance and adhering to grooming standards. By anticipating and solving problems, this role contributes to the efficient operations of the hotel, ensuring guest satisfaction and aligning with Wyndham Hotels & Resorts' policies and standards.

Essential Hard and Soft Skills for a Standout Greeter Resume
  • Hand Hygiene
  • Visitor Documentation
  • Schedule Review
  • Area Sanitization
  • PPE Management
  • Infection Awareness
  • Pen Disinfection
  • Log Handling
  • Hand Washing
  • Security Notification
  • Guest Redirection
  • Protocol Enforcement
  • Physical Distancing
  • Guest Direction
  • Visitor Escorting
  • Service Standards
  • Feedback Handling
  • Guest Greeting
  • Customer Recovery
  • VIP Recognition

Summary of Greeter Knowledge and Qualifications on Resume

1. BA in Hospitality Management with 2 years of Experience

  • Ability to maintain high standards for work areas and appearance.
  • Ability to comply with any dress code requirements.
  • Ability to attend work and show up for scheduled shift on time with satisfactory regularity.
  • Ability to present oneself in a highly professional manner to others and understands that honesty and ethics are essential.
  • Ability to communicate with co-workers and other departments with professionalism and respect.
  • Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
  • Ability to use a computer.
  • Ability to provide clear directions and respond to employees.
  • Basic food-handling skills
  • Basic understanding of behavioral safety strategies.
  • Ability to learn and understand fire and security systems, including EAS Systems.
  • Experience and proficiency with Microsoft Word and report writing.
  • Ability to maintain a professional appearance.
  • Ability to interact with all customers in a friendly and courteous manner.

2. BS in Communications with 3 years of Experience

  • Basic understanding of product offering
  • Understand how to use a walkie-talkie, phone, and PA system
  • Know how to make popcorn
  • Understand the security tower and how to react when it goes off
  • Ability to log an entry when the tower goes off
  • Know how to take off security tags
  • Understand return policy and procedures, along with checkout procedures, including loadouts
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
  • Ability to work independently without supervision
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in the online applicant and new hire on-boarding process remotely
  • Ability to complete computer-based training
  • Good visual acuity and close vision for computer work

3. BA in Tourism Management with 2 years of Experience

  • Excellent customer service and office administrative skills 
  • Solid understanding of customer service
  • Sound written and verbal communication skills 
  • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT, Illustrator, Highrise, and Insightly
  • Experience in communicating and interacting with clients/customers, both internal and external
  • Proficient with computers and technology platforms
  • Experience of proven performance in a goal-driven & customer-focused environment
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • Enthusiastic attitude and an engaging businesslike approach
  • Ability to recognize, evaluate, and resolve problems effectively
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

4. BS in Business Administration with 3 years of Experience

  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.)
  • Excellent customer service skills.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Ability to establish and maintain cooperative working relationships with internal and external customers.
  • Ability to interpret and create spreadsheets.
  • Ability to work alone or with one or more additional team members.
  • Able to use sound judgment and work independently, with minimal supervision.
  • Strong analytical and problem-solving skills.
  • Able to perform a variety of duties, often of a different nature, changing from one task to another, with impending deadlines and/or establishing timeframes.
  • Ability to perform well with frequent interruptions and/or distractions.
  • Basic mathematical skills, including the ability to calculate percentages and discounts.

5. BA in Marketing with 2 years of Experience

  • Able to effectively communicate both verbally and in writing, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Good at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Able to multitask and prioritize departmental functions to meet deadlines.
  • Able to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Ability to attend all hotel-required meetings and trainings.
  • Able to maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards by scheduling, which will vary according to the needs of the hotel.
  • Able to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Able to comply with Wyndham Hotels & Resorts' Standards and regulations to encourage safe and efficient hotel operations.
  • Able to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Experience in handling problems, including anticipating, preventing, identifying and solving problems.
  • Able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

6. BS in Psychology with 1 year of Experience

  • Able to cross-train in other hotel-related areas.
  • Able to maintain confidentiality of information.
  • Able to show initiative, including anticipating guest or operational needs.
  • Ability to maintain a friendly and warm demeanor at all times.
  • Ability to greet and seat guests at appropriate tables in a timely manner.
  • Ability to assist the cashier in the collection of money or credit cards from guests and servers.
  • Know how to prepare a cashier report at the end of the shift.
  • Ability to pay out servers’ and service attendants’ tips.
  • Know how to properly take reservations for outlets.
  • Ability to ensure quality control of menus with regard to cleanliness and appearance.
  • Ability to perform opening and closing duties according to the established sidework checklist.
  • Ability to answer the telephone according to standards.

7. BA in Sociology with 2 years of Experience

  • Ability to work well with new employees, train employees, and adapt to diverse situations.
  • Ability to resolve unforeseen problems with little to no direction from management.
  • Able to work safely and follow all company policies and procedures.
  • Able to maintain confidentiality of sensitive information.
  • Experience in thinking and reacting quickly, calmly, and in a pleasant manner when dealing with people in stressful situations.
  • Able to communicate effectively both verbally and in writing in a clear, concise, prompt, and empathetic way.
  • Able to listen carefully, request feedback from customers, and confirm understanding is accurate.
  • Able to relate cooperatively and constructively with customers and co-workers and act politely under all circumstances.
  • Knowledge of menus and current specials in all applicable departments.
  • Ability to assist servers and cashiers in the servicing of guests
  • Know and understand the state liquor laws.
  • Ability to ensure overall guest satisfaction.

8. BS in Public Relations with 3 years of Experience

  • Ability to read and comprehend simple instructions, short correspondence, and memoranda.
  • Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
  • Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
  • Ability to follow directions, and able to work independently with little supervision.
  • Ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
  • Good time management, organizational, and follow-up skills.
  • Able to consistently achieve high work standards, attention to detail, accuracy and timeliness.
  • Experience with Microsoft Office (Excel, Word and Outlook)
  • Knowledge of hazardous materials regulations
  • Ability to communicate effectively in a professional and courteous manner
  • Knowledge of the standards of service for receiving a room service order.

9. BA in Event Planning with 2 years of Experience

  • Knowledge of the Booths brand 
  • Knowledge of Food Retailing
  • Able to provide excellent customer service
  • Ability to understand customer needs
  • Advise customers in relation to products and latest offers
  • Experience of working within a team
  • Experience working in a customer service environment
  • Experience of working in a retail environment
  • Experience of working in food retail
  • Experience in a medical setting and/or customer service/support position.
  • Ability to prioritize responsibilities.
  • Ability to interpret general and technical data in relation to specific job responsibilities