Job Summary:

• Redirect visits that are scheduled outside to designated areas indoors while respecting social distancing and practicing high touch cleaning practices before, during, and after each visit
• Ensure all guests have followed the appropriate procedures for hand hygiene both inside and outside
• Demonstrate awareness of hand hygiene and ensure all guests are following the appropriate protocol for same
• Document all visitors coming in and ensure form is fully filled out with contact information as well
• Review list of any updated essential visitors scheduled each day
• Monitor the guests to ensure physical distancing is in place and that the guests are following the arrows to assigned visiting post
• Sanitize the area including chairs, pens, screening table, hand washing station (if visit occurs indoors during inclement weather)
• Ensure that no items are brought in to the Community by guests such as food, drinks, packages, candy, etc
• Sanitize the spaces after every visit
• Ensure that any items coming in are placed in designated separate boxes and that those boxes are sanitized after each visit
• Ensure that they are D&D all PPE appropriately

Skills on Resume: 

• Guest Redirection (Soft Skills)
• Hand Hygiene (Hard Skills)
• Protocol Enforcement (Soft Skills)
• Visitor Documentation (Hard Skills)
• Schedule Review (Hard Skills)
• Physical Distancing (Soft Skills)
• Area Sanitization (Hard Skills)
• PPE Management (Hard Skills)

Job Summary:

• Direct guests to the Recreation Manager or the website for any information requested
• Have an awareness of all infection control procedures required by MHO
• Disinfect all pens after each use and ensure there is a basket for clean pens and dirty pens to ensure there is no cross-contamination
• Ensure that the logs are given to reception at the end of every shift so that they may scan these into a folder and be kept for future reference
• Escort visitors to and from the visit
• Direct all indoor visitors to the sink in the Bistro for hand washing and sanitize after each use by each guest
• An awareness of designated washrooms for indoor visits only
• Contact the GM or DOC if a guest is not willing to comply with screening measures
• Ensure that gloves, masks, and hand sanitizer are well-stocked before each day’s visits
• Verify against the calendar that the guests arriving have a confirmed scheduled visit
• Ensure each guest is aware they cannot take pictures or record at the time of visit (other guests on premises)
• Provide guests with question and answer sheets

Skills on Resume: 

• Guest Direction (Soft Skills)
• Infection Awareness (Hard Skills)
• Pen Disinfection (Hard Skills)
• Log Handling (Hard Skills)
• Visitor Escorting (Soft Skills)
• Hand Washing (Hard Skills)
• Washroom Awareness (Soft Skills)
• Screening Enforcement (Soft Skills)

Job Summary:

• Understand the expectations such as Take 5 customer service standards and operational excellence
• Pass a pre-employment background check and uphold dealership standards
• Stand on concrete and/or metal surfaces for extended periods of time.
• Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
• Handle feedback given from Assistant Managers, Managers, trainers, and leadershipGreet guests as they enter the line
• Create connections with guests through personal conversations
• Appropriately handle all customer issues and play a positive role in customer recovery
• Greet customers when they enter the dealership
• Answer customer questions and direct them to the appropriate staff member
• Greet all visitors in a friendly and courteous manner.
• Obtain information from vendors/couriers to determine safe entry into the building.
• Notify security personnel about potential issues.

Skills on Resume: 

• Service Standards (Soft Skills)
• Background Check (Hard Skills)
• Physical Stamina (Hard Skills)
• Environmental Tolerance (Hard Skills)
• Feedback Handling (Soft Skills)
• Guest Greeting (Soft Skills)
• Customer Recovery (Soft Skills)
• Security Notification (Hard Skills)

Job Summary:

• Helping guests up and down the bus.
• Arrange luggage on / off for guests.
• Help guests in parking including calling the staff to come to the designated place, entering the book to control, handing over the receipt to the customer and calling the staff to bring the car to pay.
• Identify familiar customers and VIPs and try to remember the guests' names.
• Smiling, showing customer friendliness.
• Open the door, welcome guests to the hotel.
• Greet customers as they arrive in a positive and friendly manner
• Direct customers to the Rental Car Agent and help answer any questions they may have
• Ensure vehicle keys are returned and no personal items are left behind when the customer drops the vehicle off
• Inspect the vehicle and prepare for the next customer
• Appropriately decline entrance in a professional manner if unsafe entry is determined and thank guests as they leave the building.
• Handle guest inquiries and provide directions as appropriate.
• Maintain a safe and healthy work environment by following standards, policies and procedures.

Skills on Resume: 

• Guest Assistance (Soft Skills)
• Luggage Handling (Hard Skills)
• Parking Coordination (Hard Skills)
• VIP Recognition (Soft Skills)
• Customer Friendliness (Soft Skills)
• Guest Greeting (Soft Skills)
• Vehicle Inspection (Hard Skills)
• Safety Compliance (Hard Skills)