FULFILLMENT ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Mar 7, 2025 – The Fulfillment Analyst with APICS/CSCSMP certification demonstrates strong expertise in replenishment processes, distribution environments, and multi-site operations. Proven experience in utilizing SAP or other ERP systems, managing multiple priorities, and collaborating effectively with cross-functional teams ensures the seamless execution of time-sensitive tasks. Excellent communication skills and the ability to anticipate and address issues proactively contribute to optimizing fulfillment and distribution efficiency.

Essential Hard and Soft Skills for a Standout Fulfillment Analyst Resume
  • Shipping Resolution
  • Operations Strategy
  • Fulfillment Optimization
  • 3PL Management
  • Charge-Back Management
  • WMS Management
  • KPI Management
  • SOP Development
  • Lean/Six Sigma
  • Analytical Modeling
  • Stakeholder Facilitation
  • Project Reporting
  • Service Coordination
  • Cross-functional Collaboration
  • Problem Solving
  • Sales Collaboration
  • Customer Management
  • Relationship Building
  • Communication
  • Time Management

Summary of Fulfillment Analyst Knowledge and Qualifications on Resume

1. BA in Logistics and Transportation with 2 years of Experience

  • Experience in warehouse, analytics, order management, and related work
  • Ability to prioritize and pay attention to detail in completing work tasks
  • Has great focus on accuracy, completeness, and value-add for assigned tasks, which leads to providing excellent customer experience
  • High aptitude for learning and effective champion collaboration
  • Excellent interpersonal and communication skills - verbal and written
  • Deadline oriented and ability to multi-task
  • Independent/flexible problem solver
  • Customer service-focused personality
  • Excellent written and oral communication skills
  • Proficient computer software and data processing skills (MS Excel, Gsheet, Power BI, Oracle)
  • Must be hard-working and analytical

2. BA in Operations Management with 3 years of Experience

  • Previous accounts receivable, cash application, billing, and deduction processing experience
  • Must represent core values of the Company
  • Ability to multi-task and adhere to tight deadlines
  • Working knowledge of Customer Portal Navigation (Walmart [retail link], Amazon [vendor central])
  • Proficient in analyzing and interpreting data to ensure accurate fulfillment and inventory management.
  • Strong ability to identify and resolve issues related to order fulfillment, billing discrepancies, or customer inquiries.
  • Effective written and verbal communication skills with both internal and external customers
  • Strong analytical skills, attention to detail, and organizational skills
  • Ability to interact with vendors for product information, shipment tracking, and issue resolution.
  • Ability to work in a team-oriented environment
  • Strong Microsoft Excel skills, Microsoft Dynamics (D365) experience

3. BA in Fulfillment and Distribution with 4 years of Experience

  • Working experience preferably in business development, sales, or account management
  • Strong analytical acumen and ability to generate and evaluate analysis
  • Superb business acumen with a desire to manage your own business
  • Experience with business development, sales, or account management
  • Experience working in eCommerce with a passion for the eCommerce industry
  • Driven and motivated with excellent communication capability
  • Previous management and leadership experience
  • Proficiency in data analysis tools (e.g., Excel, SQL, Tableau)
  • Understanding of supply chain management and logistics
  • Familiarity with key performance indicators (KPIs) in fulfillment and logistics
  • Strong logical thinking and problem-solving skills at all times
  • Good team player, positive attitude, and eager to learn

4. BA in Supply Chain Management with 5 years of Experience

  • Hold APICS/CSCSMP certification
  • Experience working in fulfillment (buyer/replenisher) role
  • Experience working in a distribution environment, food service
  • Previous multi-site experienc
  • Working knowledge of SAP or other ERP systems
  • Ability to work with current technology and future technology
  • Ability to understand replenishment processes (e.x, cycle time, lead time, OTIF, Demand Planning, etc) and ability to understand and adapt to future processes
  • Ability to collaborate with cross-functional departments
  • Proven experience of ability to manage multiple priorities, ability to work with time-sensitive deadlines.
  • Ability to communicate effectively verbally and in writing - up, down, and across the organization.
  • Ability to work independently and in a team environment.
  • Ability to proactively anticipate issues and address them appropriately
Relevant Information
Customer Fulfillment Manager Skills, Experience, and Job Requirements