Published: Apr 02, 2025 – The Freight Forwarder coordinates and optimizes freight capacity across trade lanes by balancing supply and demand, adjusting allocations, and re-routing shipments when needed. This position ensures timely and accurate planning, execution, and administration of rate agreements, capacity allocations, and shipment flows to maintain high service quality. The forwarder also supports continuous improvement initiatives by enhancing systems, processes, and collaboration within freight operations.

Tips for Freight Forwarder Skills and Responsibilities on a Resume
1. Freight Forwarder, Global Transport Solutions, Houston, TX
Job Summary:
- Daily updating and distribution of Vessel Position Reports
- Daily updating of assigned vessels using the internal Forwarding Megatron system
- Monitor assigned vessel movements and keep track of the information needed
- Cognizant of deadlines and work accordingly to meet the same
- Persistent correspondence with various parties to obtain the required shipment details and information
- Notarization of Certificates of Origin and other documents
- Accurately adhere to all instructions and indications as given by the Shipper for each vessel
- Coordinate the timely dispatch of final documentation as directed by the client base
- Take responsibility for filing AES reports and importing AMS
- Send Import Arrival notices
Skills on Resume:
- Vessel Reporting (Hard Skills)
- Data Entry (Hard Skills)
- Logistics Coordination (Hard Skills)
- Time Management (Soft Skills)
- Communication Skills (Soft Skills)
- Document Handling (Hard Skills)
- Detail Orientation (Soft Skills)
- Compliance Filing (Hard Skills)
2. Freight Forwarder, Swift Logistics Inc., Tampa, FL
Job Summary:
- Organize and coordinate the process of international cargo transportation.
- Receive and fulfill transportation orders
- Prepare sales offers, as well as obtain the best possible purchase rates
- Ensure services at the level corresponding to the company's requirements
- Provide existing customers with logistics services
- Attract new customers and maintain constant relationships with existing ones
- Prepare regular market reports and provide management with analytical support.
- Provide transport solutions to clients using subcontractors and rates for clients.
- Book transport with the best carrier possible.
- Follow up on the transport door-to-door.
- Proactively inform the clients of delays and ETAs
Skills on Resume:
- Cargo Coordination (Hard Skills)
- Order Handling (Hard Skills)
- Rate Negotiation (Hard Skills)
- Quality Management (Soft Skills)
- Customer Support (Hard Skills)
- Client Relations (Soft Skills)
- Market Reporting (Hard Skills)
- Transport Follow-Up (Soft Skills)
3. Freight Forwarder, Oceanic Freight Services, Denver, CO
Job Summary:
- Organize, coordinate, schedule, and release the shipment of all customer and vendor orders.
- Generate daily load sheets and contact, review, and analyze all in-transit, stock, and raw materials to delivery status and maintain reports on a daily basis.
- Maintain agreed pricing and audit invoices against quotes.
- Process invoices in the SAP Freight payables system (Readsoft, Miro, FV60)
- Monitor and confirm receipt of all scheduled shipments, inbound loads, and returned goods.
- Resolve daily freight and customer service issues and communicate all service failures to appropriate personnel. Input and update all service failures
- Monitor carriers and maintain visibility of shipping lane transit finished goods and or Raw materials
- Investigate and verify all service failures and report to appropriate personnel.
- Process freight claims information and check returned goods documentation to ensure key information is attached.
- Answer phones, monitor and maintain office supplies, create manual bills of lading
- Responsible for proper shipment planning, carrier selection, and transportation.
Skills on Resume:
- Shipment Coordination (Hard Skills)
- Logistics Reporting (Hard Skills)
- Invoice Auditing (Hard Skills)
- SAP Processing (Hard Skills)
- Shipment Tracking (Hard Skills)
- Issue Resolution (Soft Skills)
- Carrier Monitoring (Hard Skills)
- Freight Claims Handling (Hard Skills)
4. Freight Forwarder, TransWorld Shipping, Phoenix, AZ
Job Summary:
- Monitoring Transport rates and markets
- Responsibility for negotiating customer contracts
- Responsibility for negotiating with suppliers
- Plan, direct, and organise daily business requirements
- Managing the daily business, including bookings and quotations
- Optimising existing processes internally and externally
- Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time, and security
- Minimising unnecessary costs
- Arranging air transport for urgent and high-value freight and managing the risk from door to door
- Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit-cost analysis
Skills on Resume:
- Market Monitoring (Hard Skills)
- Contract Negotiation (Hard Skills)
- Supplier Negotiation (Hard Skills)
- Business Planning (Soft Skills)
- Daily Operations Management (Soft Skills)
- Process Optimization (Hard Skills)
- Route Planning (Hard Skills)
- Cost Control (Soft Skills)
5. Freight Forwarder, Horizon Freight Ltd., San Diego, CA
Job Summary:
- Ensure the balancing of capacity demand and supply (Own-controlled, BSA, allotment, spot)
- Ensure the provision of high-quality Capacity Allocation Plans for sourcing initiatives within Procurement (focusing on consolidation benefit, load factors)
- Coordinate shipment flows to supply best-in-class service (e.g., monitoring transit time requirements, monitoring pre- and on-carriage, etc.)
- Optimize capacity in daily business for the relevant Trade Lane (i.e., re-route shipments, buy ad-hoc capacity, or increase/decrease capacity), including handover to operation
- Define corrective actions in case of recurring capacity shortages in cooperation with the Team Leader
- Coordinate and execute short-term prioritization of customers or shipments in case of recurring capacity shortages in line with given guidelines and after consultation with BU/Sales
- Provide rate and capacity support to the organization for spot and long-term business, including monitoring of ongoing/recurring business
- Ensure proper and on-time administration tasks (Job Costing, net-rates, and special-rate agreements filed/exchanged with Admin-Team, etc.)
- Drive continuous improvement efforts within the area of responsibility (e.g., collaboration, system, processes)
Skills on Resume:
- Capacity Planning (Hard Skills)
- Procurement Support (Hard Skills)
- Shipment Coordination (Hard Skills)
- Trade Lane Optimization (Hard Skills)
- Corrective Action Planning (Soft Skills)
- Prioritization Management (Soft Skills)
- Rate and Capacity Support (Hard Skills)
- Process Improvement (Soft Skills)
6. Freight Forwarder, Pioneer Logistics Group, Dallas, TX
Job Summary:
- Work directly with airlines, brokers, ground carriers, and agents to ensure the best and most profitable movement of cargo within the US and throughout the world
- Maintain communication and provide customer service directly to clients
- Quote shipments and follow up to ensure the company lands the business
- Juggle different tasks and requests in a fast-paced, varied, and challenging environment while setting a positive example and supportive environment for the team
- Develop and maintain strong working relationships and close collaboration with management and other departments for the smooth implementation of activities
- Plan and organize international transport, with optimum solutions of price and quality.
- Work with internal and external customers and suppliers for successful transport by sea, railway, auto, and air transportation.
- Support import/export operational processes following the Customs Trade
- Develop and generate new leads from businesses that might have import/export transport requirements.
- Arrange and attend meetings to introduce the business and develop relationships with prospective customers.
Skills on Resume:
- Cargo Coordination (Hard Skills)
- Customer Service (Soft Skills)
- Quotation Management (Hard Skills)
- Multitasking (Soft Skills)
- Team Collaboration (Soft Skills)
- Transport Planning (Hard Skills)
- Supplier Coordination (Hard Skills)
- Lead Generation (Soft Skills)
7. Freight Forwarder, BlueSky Freight, Chicago, IL
Job Summary:
- Search for new clients/carriers and keep business relations with existing ones
- Take responsibility for the preparation of orders and documents
- Negotiate prices, conditions, and services with the client/carrier
- Take responsibility for tracking received orders
- Troubleshoot loading/unloading when needed
- Review and correction of the terms of orders
- Communicate with various departments in the company in the field of solving problems (claims department, invoice department, payment monitoring department)
- Prepare reports based on professional activity.
- Buy and sell transport leads for the best possible price
- Pro-active relationship building with internal and external partners/customers, including up-selling of transport leads
- Coach the team and be open to sharing expertise with colleagues
- Monitor and drive continuous improvement of operational customer service processes
Skills on Resume:
- Client Sourcing (Soft Skills)
- Order Processing (Hard Skills)
- Price Negotiation (Hard Skills)
- Order Tracking (Hard Skills)
- Problem Solving (Soft Skills)
- Cross-Department Communication (Soft Skills)
- Report Preparation (Hard Skills)
- Team Coaching (Soft Skills)
8. Freight Forwarder, United Ocean Cargo, Seattle, WA
Job Summary:
- Prepare all documents necessary for importing or exporting goods.
- Select transportation providers to more the goods to their destination.
- Negotiate freight changes on behalf of their clients.
- Understand the freight forwarding, import and export, logistics, and logistics project industries, familiar with relevant sales skills, and have a spirit of hard work
- Collect and manage target customers according to the company's requirements, sell products according to customer needs, and finally complete personal sales goals
- Maintain friendly relations with old customers in various ways, continuously meet the new needs of old customers, and provide customers with the most professional services
- Develop new customers, establish potential customer resources, be responsible for the effective management of customers, and keep customer data updated in time
- Maintain good customer relationships, answer customer inquiries, increase customer satisfaction, and collect payments from customers on time
- Provide transport solutions to customers using a network within the transport sector
- Take responsibility for providing rates to customers
- Place bookings with subcontractors
Skills on Resume:
- Document Preparation (Hard Skills)
- Carrier Selection (Hard Skills)
- Freight Negotiation (Hard Skills)
- Sales Knowledge (Soft Skills)
- Customer Management (Soft Skills)
- Client Relationship Building (Soft Skills)
- Customer Acquisition (Soft Skills)
- Rate Quotation (Hard Skills)