• Accept bookings and arrange shipments to meet client needs.
• Quote customers for their freight requirements on FCL, LCL, and Air shipments.
• Ensure clients are kept up to date with their shipments and delivery lead times.
• Complete all necessary documentation.
• Track bookings to ensure successful delivery.
• Effectively manage the use of subcontractors and ensure they adhere to service levels.
• Customer account management, including dealing with account queries.
• Provide accurate and cost-effective quotations to clients either by telephone or e-mail.
• Source/action new business leads.

Skills: Booking Management, Freight Quotation, Shipment Tracking, Documentation Management, Subcontractor Coordination, Customer Account Management, Lead Generation, Client Communication

• Negotiating contracts with clients
• Investigating and planning the most appropriate route for shipment within financial budgets
• Obtaining and checking documentation to meet customs, insurance, and packaging requirements
• Arranging payment of freight and other charges, or collection of payment on behalf of the client
• Creating invoices, manifests, purchase orders etc.
• Dealing with special arrangements for dangerous goods
• Dealing with export and import transit movements and arranging all relevant documentation
• Taking responsibility for general admin duties
• Attending to telephone inquiries, ensuring good customer service at all times

Skills: Contract Negotiation, Route Planning, Documentation, Payment Management, Invoice Creation, Dangerous Goods, Export/Import, Customer Service

• Take responsibility for accepting and processing import/export
• Communicate with suppliers and hauliers on shipments
• Check and process documentation for import and export customs compliance.
• Ensure timely delivery at required destinations.
• Maintain up-to-date records on all customer consignments
• Coordinate problem-solving and resolutions when required.
• Ensure expected customer service levels are maintained at all times
• Take responsibility for general administrative duties and issuing quotations
• Supporting the business operationally
• Ensure an accurate registration of road transport information.
• Prepare the records for each transport.

Skills: Import/Export Processing, Supplier Communication, Customs Compliance, Timely Delivery, Record Maintenance, Problem-Solving, Customer Service, Administrative Support

• Collecting data on transport orders
• Entering transport orders into the company's system
• Take responsibility for planning trips
• Subcontracting transport assignments to subcontractors
• Confirming assignments to the client
• Allocation of transport assignments to drivers, depending on the priorities and available resources
• Deploying resources that have not yet been assigned to a task
• Follow up on the order, both during and after execution
• Intervening if there is a risk of assignments being carried out incorrectly
• Requesting the necessary equipment
• Filling in the necessary documents to make the execution of the trip planning possible

Skills: Data Collection, Order Entry, Trip Planning, Subcontracting, Assignment Confirmation, Resource Allocation, Order Follow-Up, Risk Management

• Provide an exceptional standard of customer service in line with the ideology to a portfolio of customers
• Maintain a customer relationship program, meaning ongoing phone, email, and face-to-face contact some interstate travel required
• Prepare and present proposals to customers and prospective customers
• Order management - receiving and processing customer booking requests, i.e., FCL, LCL, and Air shipments from the origin
• Manage ship, monitor shipments to ensure shipments move as booked, review order status reports, and provide visibility back to customers
• Update and issue customer quotations
• Respond to customer queries and manage query resolution
• Internal liaison collaborates with other departmental resources, including full support to Account Managers and the Sales team
• Build constructive relationships with colleagues, customers, and suppliers.
• Receive orders from customers and send them forward to carriers.
• Monitor the position of the trucks, offering a permanent update to the clients.
• Prepare the price offer for spots, contracts, and auctions

Skills: Customer Service, Relationship Management, Proposal Preparation, Order Management, Shipment Monitoring, Quotation Management, Query Resolution, Internal Collaboration

• Experience working in the export air and sea freight forwarding environment
• CargoWise One work experience
• The ability to deal with internal and external 3PL providers
• Valid Dangerous Goods accreditation or experience
• Certificate of Origin and Free Trade Agreement experience through VECCI
• Working knowledge of SAP
• National transport work experience
• An ability to plan and coordinate to deliver desired outcomes within deadlines
• Ability to work in a team environment
• Must have high attention to detail
• Great communication, customer service, and numeracy skills

Qualifications: BA in Logistics Management with 4 years of Experience

• Experience in a similar role at a Freight Forwarder.
• Knowledge of customs declarations in freight forwarding/logistics
• Good knowledge of industry dynamics and prices
• Knowledge of customs, with a “declarant” degree
• Proactive, analytical, solution-oriented, thinking in challenges.
• Be very commercially minded, and service-oriented work is second nature
• Excellent communication and commercial skills.
• Excellent command of Dutch and English, both orally and in writing.
• A handy user of MS Office applications, especially Excel and Outlook.
• Experience working with CargoWise
• Customer focus with a proactive attitude

Qualifications: BA in Supply Chain Management with 5 years of Experience

• Previous industry experience (freight forwarding, import/export)
• Superb customer service experience with strong negotiation skills
• Strong communication skills, both oral and written, with proper business etiquette
• Ability to work in a paperless environment utilizing the imaging system
• Strong analytical skills with an understanding of a basic P&L (Profit and Loss) statement
• Have effective problem-solving skills
• Basic world geography
• Solid organization skills including time management, setting priorities, multi-tasking, and deadline-oriented
• Teamwork and the ability to work with different cultures with a results-oriented approach
• Proficient in Microsoft Office Applications (Excel, Word, Outlook)

Qualifications: BA in International Business with 3 years of Experience

• Freight Forwarding industry experience (Air Freight) with effective negotiation skills
• Thorough understanding of the principles and methods for moving goods by air, sea, train, or land
• Thorough understanding of clerical needs, policies, and processes involved in freight transport
• Excellent communication and interpersonal skills
• Excellent spatial and problem-solving skills to combine and plan shipments
• Basic and complex math knowledge
• Ability to identify process improvements and escalate suggestions to management
• Ability to work well under pressure and meet deadlines
• Effective organizational skills
• Proficiency with Microsoft tools (Excel, Outlook, and Word)
• Experience working with CargoWise One
• Hold industry-related certifications

Qualifications: BA in Transportation and Logistics with 6 years of Experience

• Previous experience as an Ocean Import Agent/Freight Forwarder.
• Experience in a role involving extensive client contact.
• Prior use of CargoWise One software.
• Familiarity with domestic and international geography, including countries and major cities.
• Must be able to multitask and prioritize in a fast-paced environment under tight deadlines.
• Past customer service experience, as work entails extensive phone contact with carriers and other parties concerning the air import process.
• Utilization of negotiation skills to negotiate rates with vendors to secure the best value and best service to maximize profitability.
• Above-average written communication skills to compose complex letters regarding issues and resolutions.
• Must have the ability to edit and proof business correspondence and reports
• The ability to organize, prepare, and assemble documents or reports containing data from several sources.
• Excellent analytical skills to recognize, circumvent, and resolve problem situations.

Qualifications: BA in Economics with 5 years of Experience