FLOOR MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Apr 17, 2025 – The Floor Manager has experience supervising a team of 30+ employees in a high-volume, urban casual dining environment, with a strong focus on communication and leadership. This role requires skills in using Microsoft Excel, Word, Aloha POS, and Hot Schedules, with a proven ability to manage multiple tasks while maintaining attention to detail. The manager can work flexible hours, including nights and weekends, while effectively collaborating with the team and solving problems in a dynamic setting.

Essential Hard and Soft Skills for a Standout Floor Manager Resume
  • Recordkeeping
  • Resource Management
  • Training Development
  • SLA Management
  • Reporting
  • Queue Management
  • Incident Management
  • Resource Optimization
  • Forecasting
  • Product Placement
  • Communication
  • Leadership
  • Problem-solving
  • Time Management
  • Teamwork
  • Employee Development
  • Customer Service
  • Complaint Handling
  • Staff Monitoring
  • Continuous Improvement

Summary of Floor Manager Knowledge and Qualifications on Resume

1. BA in Operations Management with 3 years of Experience

  • Professional experience in a progressively higher supervisory position
  • Proficient in email communication, with working knowledge of Microsoft Office programs
  • Strong qualities of leadership and management
  • Excellent organisational and analytical skills, time management, and the ability to multitask/meet deadlines
  • Excellent communicator (face to face, telephone, electronic, or otherwise written)
  • A keen commercial and sales-focused approach to business
  • Pleasant and friendly personality, high level of personal presentation
  • Self-confident, self-motivated, goal-oriented, competitive, and results-driven
  • The highest standards of honesty, integrity, politeness, discretion, fairness, and approach
  • Creative problem-solver, implementer of ideas, and negotiator

2. BA in Hospitality Management with 4 years of Experience

  • Experience working in a General Manager role in the hospitality industry
  • Knowledge of multi-revenue concepts
  • $5+ million of annual sales volume experience
  • Positive attitude and the ability to lead a large management team
  • Excellent team player with outstanding interpersonal skills
  • Hard working, striving for constant and consistent service excellence
  • Able to withstand and perform under the pressure of a fast-paced workspace
  • Ability to make decisions, problem solve, and take accountability with good planning skills
  • Must speak English fluently, preferably with knowledge of French or Spanish
  • Flexible availability to working hours, weekdays, weekends, public holidays, and as the business otherwise demands

3. BA in Event Management with 2 years of Experience

  • Experience in a supervisory position for a full-service, high-volume, urban casual dining restaurant, or other food and beverage establishment with a similar capacity and clientele.
  • Having directly supervised at least 30 employees
  • Self-discipline, initiative, leadership ability, and an outgoing nature.
  • Exceptional communication skills.
  • Strong computer skills, experience with Microsoft Excel and Word, Aloha POS, and Hot Schedules
  • Excellent planning and organisational skills
  • Good analytical and problem-solving abilities
  • Ability to work flexible hours, including nights and weekends
  • Ability to manage multiple tasks at a time while maintaining attention to detail.
  • Must be able to operate effectively as part of a team and communicate clearly.