Job Summary: 

• Interface with upper management on plans, activities, schedules, staffing, and problems.
• Maintain adherence to company policies, safety standards, and good housekeeping practices.
• Maintain good employee relations and adherence to the Company’s procedures and policy provisions. 
• Coach departmental staff and take proper and judicious disciplinary measures
• Establish accountabilities and goals for the department, and guide the departmental employees to that end.
• Maintain records of departmental activities.
• Assure efficient and economical utilization of all departmental resources.
• Work cooperatively with all other company departments to support the mission of the company.
• Oversee the training development of department members.
• Meet company and departmental goals, and pay attention to short-term and long-term departmental planning.
• Coordinate with all departments and conduct a walk-through on floor quality.

Skills on Resume: 

• Communication (Soft Skills)
• Leadership (Soft Skills)
• Problem-solving (Soft Skills)
• Time Management (Soft Skills)
• Recordkeeping (Hard Skills)
• Resource Management (Hard Skills)
• Teamwork (Soft Skills)
• Training Development (Hard Skills)

Job Summary: 

• Control the alignment of agents to enable SLA achievement
• Regularly report to the management
• Manage incoming volume queues (Telephone, E-Tickets, E-Mails, Chats (pilot))
• Manage and distribute Incident Backlog
• Maximize the efficiency of the daily resources.
• Review proactively the coverage of every interval
• Anticipate, communicate, and solve any gaps that may affect SLA’s targets
• Detect any deviation between the forecast and the actual to prevent the impact.
• Identify and escalate any anomaly or system failure.
• Establish the management thresholds
• Encourage personal progression throughout the store.

Skills on Resume: 

• SLA Management (Hard Skills)
• Reporting (Hard Skills)
• Queue Management (Hard Skills)
• Incident Management (Hard Skills)
• Resource Optimization (Hard Skills)
• Forecasting (Hard Skills)
• Problem-solving (Soft Skills)
• Employee Development (Soft Skills)

Job Summary: 

• Ensure that excellent levels of customer service are provided.
• Deal with Customer complaints and inquiries, providing the best possible outcome.
• Monitor the personal appearance of sales staff, making sure that this is in line with company guidelines.
• Understand the importance of the Customer Service measuring programme and how to analyse reports
• Ensure that targets are achieved, where possible exceeded.
• Monitor the service of the sales staff daily.
• Manage the in-store devices, making sure that they are offering the customer the whole product range.
• Use reports to assist you in product placement and key selling lines.
• Attract, engage, and motivate customers into making purchases in-store by using the latest visual techniques.
• Ensure that the store is maintained to the highest possible standard.
• Keep stock, clean, and presentable at all times.

Skills on Resume: 

• Customer Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Staff Monitoring (Soft Skills)
• Report Analysis (Hard Skills)
• Target Achievement (Hard Skills)
• Device Management (Hard Skills)
• Product Placement (Hard Skills)
• Visual Merchandising (Hard Skills)

Job Summary: 

• Ensure timely and professional responses to any inquiries or complaints.
• Plan department activities to ensure all activities are carried out within cost and budget requirements.
• Create a culture of continuous improvement
• Responsible for policy development and implementation responsibility including policies and procedures for all functional areas.
• Maintain team compliance with all quality and audit requirements as per BRC requirements
• Ensure the highest standard of warehouse housekeeping and maintenance of company assets.
• Ensure all health and safety policies and procedures and implemented and followed.
• Assist in maintaining the team's progression by ensuring personnel complete the relevant training E-Assessments.
• Assist with the induction and training of new starters.
• Organize and direct oneself, and effectively supervise others.
• Find a solution for or to deal proactively with work-related problems.

Skills on Resume: 

• Customer Service (Soft Skills)
• Budget Management (Hard Skills)
• Continuous Improvement (Soft Skills)
• Policy Development (Hard Skills)
• Compliance Management (Hard Skills)
• Housekeeping Management (Hard Skills)
• Health and Safety (Hard Skills)
• Training and Development (Hard Skills)

Job Summary: 

• Responsible for collaborating with the Store Manager to ensure the salon runs smoothly, including customer service, computer work, and light cleaning duties
• Sales of tanning products and memberships to customers
• Managing all day-to-day salon operations, including labor control, staff hiring, development, and retention
• Meeting team and individual sales quotas, measured daily/weekly/monthly
• Consulting customers in a professional, upbeat manner
• Proactively building loyalty and long-term relationships with customers
• Increasing customer traffic through local store marketing
• Maintaining up-to-date client billing records, including tracking and reconciling delinquent accounts
• Maintaining a clean and organized salon
• Taking responsibility for cash handling, opening/closing the business
• Daily administrative paperwork and goal tracking

Skills on Resume: 

• Sales (Soft Skills)
• Customer Service (Soft Skills)
• Staff Management (Soft Skills)
• Sales Quota Achievement (Hard Skills)
• Client Relationship Building (Soft Skills)
• Local Store Marketing (Hard Skills)
• Billing and Reconciliation (Hard Skills)
• Administrative Tasks (Hard Skills)