Job Summary: 

• Assigning available aircraft to aircrews who are current, trained, qualified, appropriately rated, and have a current medical to conduct flights under 14 CFR 135 and approved UJC Manual Suite
• Obtaining the necessary diplomatic clearances before departure for all flights into or over foreign countries and those countries listed in the Operations Specifications.
• Preparing and distributing the Trip Schedule, observing duty, rest, and flight time requirements.
• Monitoring the assigned flights, aircraft status, and assignment of crew members.
• Communicating changes made to the flight schedule and/or tail number reassignments with the appropriate departments.
• Supervising the quality of the flight coordination and operational control processes.
• Planning and implementing irregular operations
• Acting as the central contact in response to communication from crewmembers or maintenance personnel by providing advice or direction on problem resolution
• Periodically auditing a sample of Trip Schedules.
• Coordinating with the Chief Pilot to verify times, delays, and any cancellations

Skills on Resume: 

• Crew Assignment (Hard Skills)
• Diplomatic Clearances (Hard Skills)
• Trip Scheduling (Hard Skills)
• Flight Monitoring (Hard Skills)
• Team Coordination (Soft Skills)
• Ops Supervision (Hard Skills)
• Crisis Planning (Soft Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Find the best flights and price for the client in line with their needs
• Support the call centre and clients with any changes to their flights
• Accurately program flights into the in-house reservation system
• Check Amadeus Qs regularly to keep on top of any ticketing issues
• Complete scheduled changes within Amadeus and inform the customer
• Support the Transport Manager with ADMs, ACMs, and other BSPs
• Track flights through systems to ensure accurate information is communicated to FBOs on the arrival and departure of the plane, calling FBOs
• Ensure that billing and receipts are taken care of for pilots
• Regular communication with flight brokers during the flight to update them on each leg of the trip
• Regular communication with Customs and Border Patrol during international flights to ensure they are ready to clear customs upon reentry to the United States
• Responsible for having all paperwork and equipment, such as internet connection and phone, with them to complete all duties while not on the office premises

Skills on Resume: 

• Flight Booking (Hard Skills)
• Client Support (Soft Skills)
• Reservation Entry (Hard Skills)
• Ticket Monitoring (Hard Skills)
• Schedule Updates (Hard Skills)
• BSP Support (Hard Skills)
• Flight Tracking (Hard Skills)
• Broker Communication (Soft Skills)

Job Summary: 

• Handle all inbound phone calls, providing prospective customers with their private aviation needs, and capturing all pertinent contact information in the system.
• Develop an expert understanding of aircraft (capacity, range, amenities, crew, etc.)
• Collaborate with in-house maintenance and the executive team to ensure optimum aircraft availability.
• Utilize extensive knowledge of the sales department to identify areas of improvement and think through possible solutions. 
• Use the “why” mentality to question the status quo and uncover more efficient and profitable ways to complete daily tasks. 
• Be a resource for the team when it comes to testing and thinking through ways to improve. 
• Track competition and report industry trends on pricing and services.
• Actively promote the safety culture of the company
• Communicate with the internal team on all operational changes or issues
• Work in conjunction with the operations team and pilots throughout the entire trip

Skills on Resume: 

• Call Handling (Soft Skills)
• Aircraft Knowledge (Hard Skills)
• Team Collaboration (Soft Skills)
• Sales Insight (Hard Skills)
• Process Improvement (Soft Skills)
• Problem Solving (Soft Skills)
• Market Research (Hard Skills)
• Safety Promotion (Soft Skills)

Job Summary: 

• Ensure all information needed for flights (i.e., pilot assignment, passenger names, eAphis and passports, chosen FBO) is input into BART 24 hours before departure for domestic flights and 72 hours in advance for international flights
• Continuous communication with the sales team and monitoring of flight schedule to confirm each flight's passenger count, special requests, and catering needs
• Stocking all planes before each flight with all standard/included amenities and checking back stock boxes so that the plane can be restocked while on location at other airports when necessary
• Continually grow and maintain knowledge of the business by staying up to date on the product/process changes made throughout the year.
• Assist with the training of new team members and participate in team interviews.
• Build and maintain relationships with the existing and future customer base. Manage charter bookings from the initial inquiry to completion of the trip.
• Maintain accurate and timely documentation of sales interactions and opportunities within the system.
• Act as a trusted advisor and secure commitments through the sales process.
• Meet goals and track metrics as designated by the department supervisor

Skills on Resume: 

• Flight Data Entry (Hard Skills)
• Schedule Coordination (Soft Skills)
• Aircraft Stocking (Hard Skills)
• Process Learning (Soft Skills)
• Team Training (Soft Skills)
• Client Relations (Soft Skills)
• Sales Documentation (Hard Skills)
• Trip Management (Soft Skills)