Job Summary: 

• Effectively managing supply chain vendors supporting the office and surrounding site environment.
• Overseeing MEP services - HVAC, electrical, and plumbing systems, including building generators, UPS and standard PPM programs.
• Overseeing the F/L/S - critical building infrastructure, including HS&E and environmental management systems.
• Maintaining the card access and visual camera systems.
• Interfacing between vendors, general contractors and subcontractors for regular building operations via phone or email.
• Overseeing the maintenance with local legislations, client policies, company policies and life safety procedures.
• Providing operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations.
• Ensuring the value for money is achieved through managing suppliers and ensuring they meet performance metrics (KPIs).
• Ensuring the quality, safety, health & environmental standards for the building systems. 
• Following up on the Facility management ticketing tool, ensuring the efficient and effective execution of the facility request promptly.
• Work closely and proactively together with internal organization, technicians, contractors, engineering office, etc.
• Provided general administrative support for Facility Management, including ad hoc requests, monitoring supplier performance, and ensuring it met agreed service delivery standards.
• Follow up on the stock of technical equipment.
• Plan and organize the workload of the facility team to ensure all tasks are adequately covered.

Skills on Resume: 

• Supply Management (Hard Skills)
• MEP Oversight (Hard Skills)
• Infrastructure Management (Hard Skills)
• Security Maintenance (Hard Skills)
• Vendor Coordination (Soft Skills)
• Compliance (Hard Skills)
• Service Management (Hard Skills)
• Performance Monitoring (Hard Skills)

Job Summary: 

• Gathers and collates facilities-related information on Westland branches and corporate offices
• Seeks out trades/vendors and suppliers, research and identify trades and suppliers in all regions operate.
• Creates, schedules and oversees events such as changing service providers, once approved by the Facilities Manager.
• Creates and maintains new and existing spreadsheets / smartsheets.
• Communicated various events or tasks to internal and external clients via phone or email.
• Coordinates and supports access for installations or service calls such as security, water filtration, shred services, janitorial, etc.
• Assists in creating tender documents/scope of work for small projects or initiatives.
• Coordinates and records preventative and cyclical maintenance such as mechanical, landscaping, snow removal, water filter changes, fire safety, etc.
• Contacts and liaises between landlords, property managers, and subtenants to address complaints or repairs required, professionally representing Westland through the process.
• Updates individual office location data as locations close or new locations are added, this includes updating addresses, contact information, trades and suppliers, floor plans, permits, etc. 

Skills on Resume: 

• Data Collection (Hard Skills)
• Vendor Sourcing (Hard Skills)
• Event Management (Hard Skills)
• Spreadsheet Management (Hard Skills)
• Communication (Soft Skills)
• Coordination (Soft Skills)
• Document Preparation (Hard Skills)
• Maintenance Scheduling (Hard Skills)

Job Summary: 

• Facility maintenance, installation/removal of equipment, grounds management, facility planning/improvements, and more. 
• Management would include responsibility for capital and maintenance budgets
• Provide support to construction initiatives and organize the implementation of corporate projects by communicating with and scheduling internal and external suppliers to complete project requests.
• Identify requirements for vendors (maintenance, cleaning, cafeteria services, security, etc.), identify and manage vendor relationships
• Manage shipping and receiving
• Manage Michigan office-based fleet of approximately 15 pool vehicles, management lease vehicles, and test vehicles, including all related insurance, titling, etc.
• Coordinate with site HR and site Safety Team on training, fire prevention/drills, KPI reporting and incident investigation. 
• Ensure compliance with all OHSA or related regulations.
• Work together with and collaborate with Compliance function on environmental programs, monitoring, reporting, and training
• Coordinate with support functions related to supplies, employee common use areas/facilities, postal & package coordination, etc.

Skills on Resume: 

• Facility Maintenance (Hard Skills)
• Budget Management (Hard Skills)
• Project Coordination (Hard Skills)
• Vendor Management (Hard Skills)
• Logistics Management (Hard Skills)
• Fleet Management (Hard Skills)
• Compliance Oversight (Hard Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Operates, maintains and repairs facilities equipment with minimum cost and downtime at optimum efficiency
• Attends to complaints and other facility-related problems within responsibility
• Assess and troubleshoot equipment condition during operation breakdown or malfunctioning condition to determine the cause of such and make the necessary repair.
• Highlights any event, condition, or incident that could affect the reliable, continuous and efficient operation of facilities equipment
• Update maintenance and check sheet and record all repair and maintenance activities result
• Recommends and implements equipment improvements to upgrade and/or maximize efficiency and performance
• Respond in a timely manner to any production concern about the facilities and the building and resolve any issues found.
• Manage the day-to-day operations of the Office
• Manage facilities management services, which encompasses ad hoc maintenance, fire, mechanical, electrical support, and service coordination of all related admin services
• Meet & greet all visitors and advise
• Coordinate the inbound and out courier services
• Administer the mail room, sort through mail
• Coordinate delivery of security passes to new starters
• Manage site operations to ensure continuity of property services with minimum disruption to business operations.
• Deliver ongoing performance and compliance reporting to all stakeholders, following contract and corporate obligations

Skills on Resume: 

• Equipment Maintenance (Hard Skills)
• Problem Resolution (Soft Skills)
• Troubleshooting (Hard Skills)
• Operational Analysis (Hard Skills)
• Efficiency Optimization (Hard Skills)
• Facility Management (Hard Skills)
• Customer Service (Soft Skills)
• Administrative Coordination (Soft Skills)

Job Summary: 

• Manage preventative maintenance program for all physical retail
• Coordinate access with vendors, sites, and documentation management
• Meet SLA (service-level agreements) for response and close-out requirements
• Establish vendor and stakeholder relationships by providing consistency and standard communications
• Rotated and participated in on-call after-hours facilities support
• Manage the intake of new and renovated sites' equipment/assets in a system
• Partner with facilities team to participate in program initiatives and process improvements
• Handling customer order collections, telephone switchboard/customer service enquiries, monitoring emails, CCTV, and liaising with cleaners and contractors
• Assistance with social media for the company posting and obtaining content for Facebook, Instagram, Twitter and other suitable channels
• Assistance with Web team on product listings, databasing, and categorisations to maximise customer experience.
• Assist operations team with order picking and packing in situations of peak demand
• Assist operations team with the cleaning of the Store, Refrigeration Units & Communal Areas in a situation of peak demand

Skills on Resume: 

• Maintenance Management (Hard Skills)
• Vendor Coordination (Hard Skills)
• SLA Compliance (Hard Skills)
• Relationship Building (Soft Skills)
• On-call Support (Soft Skills)
• Asset Management (Hard Skills)
• Process Improvement (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Real estate and facility contract management
• New offices project management
• Identification of areas requiring improvement
• Provide superior office service to meet team expectations
• Identify areas where refurbishments 
• Offers collection as required, ability to prepare bench markings on requests
• Seek ways to improve operational standards
• Assist in creating annual planned preventative maintenance plan and maintain it in proper and accurate way
• Building evacuation team coordination, first aid and AED training organization
• Act as a 1st point of contact for all employees regarding facilities

Skills on Resume: 

• Contract Management (Hard Skills)
• Project Management (Hard Skills)
• Improvement Identification (Soft Skills)
• Customer Service (Soft Skills)
• Refurbishment Planning (Hard Skills)
• Benchmarking (Hard Skills)
• Operational Improvement (Soft Skills)
• Maintenance Planning (Hard Skills)

Job Summary: 

• Provide an efficient and professional FM Helpdesk service to ensure the needs of the business are met in line with agreed SLAs.
• Manage the allocation of security passes to ensure access to premises is monitored and in line with corporate requirements
• Be the central point of coordination for office moves in the Potters Bar, Bristol and Lombard Street sites and maintain CAD drawings for all occupied sites, ensuring drawings are up to date at all times
• Maintain a central register of all Facilities contracts, processes, and supporting paperwork, ensuring they are reviewed regularly and appropriate documentation is maintained
• Provide support to other members of the Facilities team, including health and safety and accounting activities as required to ensure all tasks are delivered in line with corporate and regulatory requirements
• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times
• Improve service quality to meet and exceed customers’ expectations.
• Processing of Accounts Receivable and Accounts Payable
• Ensures timely processing of weekly payroll and other administrative functions
• Answer incoming calls to branch location
• Prepares Personnel Action Forms (PAF’s) for approval and ensures timely processing of these forms

Skills on Resume: 

• Helpdesk Management (Hard Skills)
• Security Management (Hard Skills)
• Coordination (Soft Skills)
• Document Control (Hard Skills)
• Team Support (Soft Skills)
• Health and Safety (Hard Skills)
• Service Quality (Soft Skills)
• Financial Processing (Hard Skills)

Job Summary: 

• Focal point for emergency situations, e.g. fire, bomb alert, and medical incidents, when on site.
• Keep all documents in Fire Log book up to date
• Weekly tests of systems and rooms e.g. fire/ lift and ensure documentation and notice boards are kept current
• Update and maintain relevant Risk Assessments
• Visual inspection of safety, security and cleanliness issues within and external to the building
• Maintain key lists and contact information and provide regular communication around building activities
• Carrying out inductions for new starters
• Maintain and issue keys, security access and act as point of contact for building defect reporting and cleaning issues, tracking monitoring through to completion
• POC for general queries, such as technical issues in meeting rooms and theatres
• Greet visitors and manage visitor processes
• Focal point for emergency evacuations (first person to take check sheet and act as POC for Fire Wardens to report

Skills on Resume: 

• Emergency Management (Hard Skills)
• Documentation (Hard Skills)
• System Testing (Hard Skills)
• Risk Assessment (Hard Skills)
• Inspection (Hard Skills)
• Communication (Soft Skills)
• Induction Training (Hard Skills)
• Visitor Management (Soft Skills)

Job Summary: 

• Taking and relaying messages for the whole FM team.
• Assist with all FM enquiries and manage FM24 helpdesk jobs. 
• Providing emergency cover for reception.
• Building and maintaining good client relations with Mace and the client’s employee's facilities management.
• Building inspections, checklists, and audits.
• Overseeing minor contracts and attending vendor meetings.
• Undertake DSE training and assessments.
• Ordered stationery and maintained supplies throughout the site.
• Resolving any problems or complaints.
• Aiming to handle all queries within the bounds of own knowledge and experience but equally taking appropriate decisions about when to escalate issues upwards to the facilities manager.
• Assisting in maintaining and adhering to the company’s QMS procedures and systems.
• Compiling and recording information as required and assisting in the production of the monthly KPI’s.
• Maintaining first aid/fire marshal registers and organising training courses.
• Ordering of first aid/fire marshal equipment 
• Administrating new starter induction courses.
• Managing retrieval and archiving of documents for the FM department.
• Updating the FM intranet pages on Infomace to ensure that all department and team information is up to date. 
• Ensuring maintenance and upkeeping of the site operations file and central filing are regularly updated, including SharePoint print and post.

Skills on Resume: 

• Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Emergency Response (Soft Skills)
• Auditing (Hard Skills)
• Vendor Management (Soft Skills)
• Compliance (Hard Skills)
• Problem Solving (Soft Skills)
• Record Keeping (Hard Skills)