• Preparation and implementation of the Planned Preventative Maintenance Plan (PPM) and the Reactive maintenance service as required by the Contract (to include the annual and 5-year maintenance plan).
• Monitoring and reporting on the service delivery in accordance with the Contract particulars including temporary repairs, unavailability, and ad hoc reports and ensuring the Contract deliverables, Service Level Agreement, and Key Performance Indicators are met. 
• Liaise closely with the Commercial Manager regards penalties that arise and the associated costs.
• Attending meetings as required with Trust and SPV (Client) to review the service and operational delivery standards, being aware of the associated commercial impact.
• Overall responsibility for ensuring that suppliers, specialists and subcontractors are engaged in accordance with Company Policy and procedures, applicable Alder Hey policies and procedures, and the current Health Technical Memorandums (HTMs) and Regulations. 
• Ensure that works are properly scoped and delivered and full completion is achieved including all relevant reporting and paperwork.
• Provide professional Technical specialist advice and knowledge to Interserve staff, senior managers, managers and those employed in delivering reactive and maintenance work, and provide estate advice to client and external agencies as required.
• Ensure HTM(s) and statutory compliance is maintained in accordance with Alder Hey requirements
• Ensure that all work streams falling under responsibility achieve or exceed the contract budgeted profit margin.
• Establish, maintain and develop effective working relationships with the client and customers, all staff, external agencies, specialist suppliers and all other relevant groups/companies.
• Responsible for the management and development of operational staff. 
• Ensuring adequate communications and control measures are in place, and instigating disciplinary processes
• Manage services to ensure that client’s needs are met in accordance with contractually agreed targets and service level agreements.
• Review and refine working practices to increase efficiency and improve customer satisfaction.
• Liaise with all operational teams.

Skills: Preventative Maintenance Planning, Reactive Maintenance Management, Service Delivery Monitoring, Commercial Management, Supplier Coordination, Technical Advisory, Statutory Compliance, Relationship Management

• Maintaining maintenance schedules for health and safety checks
• Making sure all tenants for the workspaces are respecting the site rules
• Managing bookings and customer relations for the overnight accommodation units
• Managing site inquiries and general site management
• Managing the accommodation changeovers
• Keeping a record of all bills & expenses
• Overseeing the woodland management, liaising with a woodland manager
• Support the Estates Director and other directors, senior management, and homes in the delivery of high-quality environments.
• Liaise with external bodies and companies, architects, engineers, CDM Co-ordinators, building control, planners, contractors etc
• Develop refurbishment programs including programs, drawings, and tender packages
• Site inspections of projects and existing buildings for assessment and review
• Site surveys to gather information on properties for project development
• Assist in the management of compliance of the homes in terms of certification and compliance
• Support the Estates team in monitoring the ongoing and planned building maintenance
• Supporting the homes in actioning Fire Risk Assessment and other environmental action plans
• Tendering works to ensure the efficient delivery of projects
• Assist with the programming of works and development of the portfolio
• Assist the management of the Estate database ensuring suitable plans are in place to prioritise and complete remedial works
• Support the homes in ensuring compliance and ongoing building issues.

Skills: Maintenance Scheduling, Tenant Management, Customer Relations, Financial Record Keeping, Woodland Management, Project Development, Compliance Management, Tender Management

• Managing a portfolio of residential estates effectively, providing an exceptional service to all customers
• Understanding all financial aspects
• Drafting budgets and reporting to the Directors
• Managing valuable assets effectively and obligations fulfilled
• Generate purchase orders and authorize payments for invoices
• Identify any financial issues such as cash flow or arrears and rectify any problems
• Ensure annual accounts are accurate and completed on time
• Making sure planned maintenance is scheduled on time and reviewed annually
• Ensuring all maintenance jobs are completed correctly
• Conducting planned site visits to ensure standards are upheld
• Filling any inspection reports appropriately and any actions have been addressed and dealt with
• Managing the approval and appointment of all contractors
• Producing excellent correspondence to Directors and Residents including budget information, meeting minutes, newsletters and any other general information 
• Keeping regular contact with all customers and responding in a timely manner
• Arranging and preparing client meetings and Directors' meetings
• Managing hard and soft data such as emails and document files, ensuring they are updated and correctly stored on the company system
• Problem-solving any issues or complaints that have occurred with tenants and residents
• Following company policies and procedures

Skills: Portfolio Management, Financial Oversight, Budgeting, Asset Management, Payment Processing, Problem Solving, Maintenance Coordination, Communication 

• Managing a small staff team, successfully
• Dealing with a wide variety of external organizations/stakeholders
• Managing planned maintenance programs
• General management, financial management and risk
• Proactively review and assess current processes and procedures and identify improvements that are smarter and more cost-efficient.
• Carry out a wide variety of administrative tasks to ensure the efficient running of the site services
• Manage, recruit, supervise, train develop and deploy all site services staff i.e. the Caretakers and Gardener
• Identify the resources requires to maintain the site and service requirements of the tenant organizations
• In conjunction with the Chief Operating Officer, to develop the service charge budget.
• Monitor expenditure continuously to ensure that spend is in line with budget.
• Ensure that tenants are billed accurately and promptly for rent, service charges and incidental charges.
• Establish and maintain an accurate tenancy schedule and arrears record for all the site tenants.
• Ensure that adequate insurance is in place for the day-to-day operation of the site and make arrangements for any special events or hires.
• Energy efficiency and environmental compliance
• Manage environmental compliance and work towards improving energy efficiency and recycling on site.
• Arrange utility contracts for the site water, electricity, gas, and refuse collection, to ensure the best economy for the site.

Skills: Staff Management, Stakeholder Engagement, Maintenance Management, Financial Oversight, Process Improvement, Administrative Efficiency, Resource Management, Environmental Compliance

• Re-sites / Reconfigurations of stores undertake negotiations with landlords and professional advisors
• Acquisition of retail properties for the region to optimize estate
• Lease renewal strategy and negotiations with landlords and agents
• Manage external consultants and ensure professional work is undertaken effectively to meet business requirements
• Liaising with the In-house legal team and external advisors
• Control of day-to-day management of estate for the region
• Manage Rating appeals and monitoring costs
• Service charge cost analysis and monitoring of costs
• Occupancy costs annual budgeting and monitoring of costs on a continual basis
• Day-to-day management of property database and reporting
• Liaise with the Building Surveyor on repair and dilapidations, liability and benchmarking
• Advice and support to store operations on lease liabilities and occupancy issues
• Management and Maintenance of Property Database
• Maintenance and management of document management and property information systems
• Leading, motivating and developing the Care and Support Team and Duty Management team.
• Making sure to deliver the best, most consistent care at all times.
• Working closely with colleagues across the wider business to deliver operational requirements.
• Full accountability for the successful day-to-day running of Swift House and its budget requirements.
• Be an ambassador for the company by introducing and encouraging the uptake of the additional services offered to homeowners.
• Co-ordinate and facilitate activities in communal lounges to homeowners to improve social and physical opportunities.

Skills: Negotiation, Property Acquisition, Consultant Management, Legal Coordination, Estate Management, Cost Analysis, Database Management, Team Leadership

• Maintain filing systems for household operations including warranty manuals, equipment and more
• Schedule home maintenance and repair work, supervise all related projects
• Oversee seasonal routines and procedures for household exterior and interior needs such as landscaping, window washing, pool maintenance, & emergency preparation
• Manage and coordinate any vendor or maintenance schedules on-site
• Complete minor repairs and proactively address maintenance issues
• Maintain productive and upstanding relationships with local vendors
• Manage the schedules & work assignments of other household service members
• Provide ongoing support for all residents and guests
• Shop for food, supplies, and other requested items, and keep all inventory levels stocked
• Perform basic butler duties for social engagements and events
• Provide driving and chauffeur services 
• Handle any other special requests, duties, or errands 
• In conjunction with the Senior Management Team, develop strategies for the planning of continued development, management, maintenance, and utilization of the Estate.
• Led the project management for the delivery of my client's major development projects. 
• Take responsibility for the overall direction, coordination, implementation, execution, control and completion of any major development projects ensuring consistency with my client's strategy, commitments and goals
• Provide guidance, advice, and support for my client's senior management team on master planning and capital project development, including local authority planning. 
• Guide the strategic approach to maintenance and management practices in liaison with the Head of Property and Housing.
• In conjunction with senior management, identify potential and recommend alternate funding sources such as Government grants, benevolence funds, and commercial partnerships.

Skills: Maintenance Coordination, Vendor Management, Project Supervision, Inventory Management, Relationship Building, Strategic Planning, Event Coordination, Transport Services

• Report for duty punctually ready to work, in full uniform, paying attention to personal hygiene and tidiness. 
• Manage the Health and Safety program for the hotel. 
• Maintain the agreed standards detailed in the Carlisle Bay Standards & Training
• Help maintain a good working environment within the department and good relationships with all other hotel departments.
• Give assistance to other departments
• Attend and complete Carlisle Bay training sessions as and when required and be willing to continuously improve knowledge of maintenance operations
• Carry out any reasonable requests made by the General Manager or any member of the management team.
• Provide prompt and effective responses to guest complaints via calls, pagers and work orders.
• Provide immediate feedback to the General Manager about the non-availability of parts for the completion of any given job or project.
• Manage the setting of standards and monitor all activities within the department to ensure best practices in accordance with national, hotel, health & safety standards.
• Planning, developing and co-ordinate and the effective implementation of a preventative maintenance program.
• Ensure record sheets and logs resulting from planned preventative Maintenance programs are kept up to date
• Ensure the timely repair and servicing of equipment and machinery within the hotel.
• Ensure the successful implementation of a corrective maintenance schedule. 
• Guide troubleshooting activities to facilitate timely repairs.
• Monitor and record as required, the operation of generators, air conditioning systems, water pumps, R/O plants, water heaters, pool pumps, lift stations, grey water, sewage plants, petrol and electric vehicles etc.
• Formulate and carry out an inspection program for all equipment and vehicles for which the department is responsible.
• Drive the selection, purchasing and commissioning of new equipment and machinery in accordance with the hotel’s procurement procedures.
• Liaise with outside contractors and suppliers
• Ensure that materials/supplies/parts are ordered, received, stored and accounted for in accordance with the hotel’s policies and procedures.
• Participate in all maintenance activities such as installing, repairing, maintaining and operating machinery and plan equipment to the required health & safety and company standards.
• Be available to provide technical backup to other technicians on the team when not on duty via telephone.

Skills: Health and Safety Management, Training Coordination, Interdepartmental Collaboration, Guest Response Handling, Preventative Maintenance, Troubleshooting, Equipment Procurement, Contractor Liaison

• Ensure that all unresolved problems are recorded in the logbook.
• Deal with guests and colleagues in accordance with the Carlisle Bay exceptional customer service standard.
• Sign out and in all tools and equipment used to complete a job in accordance with the Maintenance Department’s procedures.
• Play an active role in the creation of a working environment that results in the efficient operation of the department
• Work with the Human Resources Department in recruiting and selecting Maintenance staff following the Carlisle Bay recruitment and selection procedure.
• Monitor the performance and productivity of the team throughout the shift. 
• Supervise staff to ensure that repairs are carried out on a timely basis. 
• Work with the Human Resources department to address performance issues using a variety of performance management tools.
• Work with the Human Resources department in designing, coordinating and delivering training and development programs for the department, as well as taking responsibility for administration duties.
• Provide leadership, direction and performance management across all departments
• Run appraisals for each member of the leadership team
• Review appraisals from each of the managers of the teams
• Make final proposals on who to hire and let go of
• Lead work on legal cases and lead work on health and safety
• Support staff with constructive feedback
• Select projects to focus on informed by commercial judgment
• Lead business development
• Negotiate contracts and leases
• Manage the stakeholders engaged with the estate
• Manage software and technology contracts and suppliers
• Look after the Business Park and Residential Clients

Skills: Problem Tracking, Customer Service, Equipment Management, Team Leadership, Performance Monitoring, Staff Training Coordination, Appraisal Management, Business Development Leadership

• Experience in Estate Management / Executive Administrative / Personal Assistant support 
• Proven ability to handle confidential information with discretion
• Excellent verbal and written communication skills
• Strong customer service and social skills
• Excellent project management, prioritization, and organizational skills
• Proactive in anticipating, addressing and resolving potential challenges
• Proficiency with Google Suite Products
• Effective and efficient time management skills.

Qualifications: BA in Project Management with 6 Years of Experience

• Experience in a supervisory or managerial role in a high-end customer service establishment
• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations and procedures
• Practical application and working knowledge of Health and Safety requirements and legislation
• Demonstrated experience in understanding, interpreting and preparing complex reports and plans
• Proven ability to handle confidential information and provide advice on sensitive matters in a professional manner
• Working knowledge in building maintenance systems
• Ability to handle sensitive, confidential information.
• Able to work in fast fast-paced and challenging environment.
• Excellent customer service and organization skills
• Solid work ethic and superior attention to detail

Qualifications: BA in Finance with 5 Years of Experience

• Experience managing staff and relevant employment-related issues.
• Have overseen external contractors, property maintenance and major works
• Good understanding of M and E Equipment.
• Have experience delivering great customer service, managing complaints, working safely and managing a team environment.
• Ability to lead, engage and inspire others
• Experience conducting site inspections, ensuring Health and Safety regulations are adhered to and having a basic working knowledge of building maintenance systems
• Extreme attention to detail and ability to execute tasks with minimal supervision.
• People person, team player, and strong can-do mentality
• Organization and multi-tasking skills.

Qualifications: BA in Human Resources Management with 4 Years of Experience

• A proven background and professional qualification in Building Services or Facilities Management or relevant experience
• Experience in planning and managing multiple projects/works packages simultaneously
• In-depth knowledge of legal and statutory compliance obligations
• Experience in leading and developing others.
• Experience in managing Facilities Management contracts.
• Experience in championing Environmental and Sustainability initiatives.
• Experience in working with ISO standards such as ISO 50001, ISO 14001 etc.
• Experience in facilities and estate management
• Experience in service contract management
• Experience in assessing capital projects' feasibility and developing project business cases

Qualifications: BA in Facility Management with 7 Years of Experience

• Proven experience in estate management, ideally gained in a historic estate of a similar size and complexity as the Royal Parks
• Demonstrable experience in generating income from an estate by way of property management (such as license fee/rent reviews) and other estate-related matters
• Experience in negotiating a range of agreements, including leases and licenses, and negotiating with high-profile third parties and small-scale building contractors
• Proven effective management of key working relationships
• Knowledge of landlord and tenant law
• Knowledge of national and local planning policies and the planning process
• Knowledge of valuation
• The ability to read drawings and/or maps (plans, sections, and elevations)
• Experience in responding to planning consultations, third-party planning applications

Qualifications: BA in Property Management with 3 Years of Experience

• Working knowledge of legislation, innovations and work practices in commercial property management, such that assurance can be given that all transactions undertaken conform to and comply with current statutory instruments, regulations
• Working knowledge of Codes of Practice and other recognized industry standards, and working with stakeholders to implement improvements to the supply chain strategy.
• Commercial awareness of property-related transactions.
• Demonstrated program and project management experience in the property and construction sector.
• Demonstrates a conscientious approach to meeting internal and external customer needs and delivers quality service, understanding the impact of service on future compliance.
• Proven corporate team working experience across corporate business streams and government departments.
• Proven ability to negotiate and close property transactions demonstrating the best value for money.
• Demonstrable financial and budgetary management experience means comfortable managing large budgets and confident in delivering innovative strategies
• Strong interpersonal skills will help develop positive team dynamics and build positive relationships

Qualifications: BA in Real Estate Management with 6 Years of Experience

• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office
• Knowledge of CRM systems is an advantage, but not essential as full training will be provided.
• Ability to prioritize workload
• Capability to work both within a team and independently
• Ability to use appropriate PPE and recognize the associated hazards with high regard for personal and public safety
• Experience in all aspects of non-rural estate management of a varied estate portfolio: Tenancy and lease negotiations, tenancy and lease management, and rent reviews and valuations
• Experience in stakeholder management, with strong consultation, influencing and negotiation skills
• Ability to build trust and forge strong working relationships between multiple stakeholders from multiple organizations
• Excellent Project Management skills

Qualifications: BA in Hospitality Management with 4 Years of Experience

• Experience in managing buildings and estates, with a knowledge of building services
• Experience and/or high level of knowledge of Building Services
• Experience in managing direct reports in a service provider role
• Substantial and proven relevant experience in building maintenance. management, refurbishment and MandE building services
• Ability to take a strategic approach to estate planning and business development
• Experience in managing a multi-site operation
• Knowledge and understanding of all relevant statutory requirements, including planning, listed building and building control processes
• Understanding of all building and Estates related regulations and statutory obligations
• Advanced project management skills (including PRINCE2 or equivalent)
• Experience in managing service provision by external providers under contract to achieve high performance and value for money

Qualifications: BA in Business Administration with 5 Years of Experience